5/5
TrustpilotRino Russo has provided an excellent…
Rino Russo has provided an excellent service understanding the challenges faced with my project. He followed up on matters he said he would, keeping a good communication link.
Trusted Agent profile · Richmond upon Thames
Stirling Ackroyd Twickenham reviews in Richmond upon Thames
★★★★★
1,539 reviews across 3 platforms
25 London Road, Twickenham, TW1 3SX, Richmond upon Thames, TW1 3SX
Stirling Ackroyd's office in Richmond upon Thames, at 25 London Road, is rated 4.4 out of 5 across 1,539 reviews on three platforms, including 189 Google reviews rated 4.7.
189
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,314
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI rang today and was put through to Nadine, she was extremely professional and made me completely at ease, she took the time to make sure she knew exactly what I wanted and what I was looking for in my new property, she was very helpful and looking forward to using you guys .
5/5
GoogleIt was an absolute pleasure working with Guy. Clear, honest and straight forward advice meant we were able to make informed decisions quickly with regards to our onward purchase. Townends really do offer the complete package - we had the most transparent and comprehensive sale of our property from start to finish. Highly recommend
5/5
TrustpilotExcellent professional service
Simple, very helpful, friendly and very professional. I learn so much from them. I will use them again. I wouldn't hesitate to recommend them.Thank you, Iain and Taija for your help.
5/5
Trustpilot5 Stars customer service
Letizia Lupi has taken good care of us and have always made herself available whenever we asked for help. Very reliable and knowledgeable. She has certainly made a difference.
5/5
TrustpilotExcellent customer service by Katy Harris
Our boiler was not working. We raised a helpline ticket and Katy contacted us for the resolution. She was very thorough and proactive in keeping us updated about the progress. Very pleased with her. Keep up the good work Katy.
4/5
TrustpilotRecommendation
As a Senior Property Services Advisor, Ellie had provided great support for me in her responsible area. I really recommend her if you need to sell the property.
5/5
TrustpilotHouse valuation
Spoke with Joel and had a house valuation done by Ben. I am very pleased with their service, they are polite and they know what they talking about, I would use them again.
5/5
TrustpilotInstant feedback and professional way…
Instant feedback and professional way my tasks was handledI really appreciate an amazing job she did please keep it up
5/5
TrustpilotI recently bought a flat through…
I recently bought a flat through Stirling Ackroyd and I can’t recommend their services more highly!! Darren & Claire in particular were attentive and helpful throughout the process and made everything accessible to me. I would definitely use their services again without hesitation!
5/5
TrustpilotExtremely professional experience with Ellie…
Extremely professional experience with Ellie from the head office department. Always willing to lend a helping hand and answer my questions however small and basic they felt to her. It's always reassuring to know your transaction is being dealt with in good hands!
5/5
TrustpilotSelling my my flat in this market has…
Selling my my flat in this market has not been an easy process but i had so much help and good advice from David Harvey - Thanks so much its highly appreciated.Lone
5/5
TrustpilotThank you for assisting me David…
Thank you for assisting me David Harvey, was a great pleasure and that’s was good to hear the service your agent provides was quite helpful for future correspondence. All the best x
5/5
TrustpilotRebecca always responds really quickly…
Rebecca always responds really quickly and is very helpful. She is a pleasure to have on my side!
5/5
TrustpilotI have conversations first time with…
I have conversations first time with member of staff and I find it very professional, trustworthy and reliable.I believe that this estate agency is great.
1/5
TrustpilotAbsolute nightmare Cold calling agents
Absolute nightmareI made an enquiry about renting out my flat and since then I have had several Cold calls a day from various numbers about the flat from Stirling Ackroyd. Every time I block a number they call from a new one. I can’t get rid of them. Be warned.
5/5
TrustpilotI had a great experience with my move…
I had a great experience with my move in manager bekky. She was very attentive and always made sure we were kept in the loop with dates etc. She also made sure we knew what was going on and answered any questions.
3/5
TrustpilotManaging expectations
Issues sometimes take a little longer than they should to resolve, and communication can be questionable at best. When you're told someone will call you back you do expect a call back, even to just be kept in the loop.
5/5
TrustpilotGot great help from Joel
Got great help from Joel. Personable and on the ball.
3/5
TrustpilotScaffolding longer than told
I was told scaffolding would stay for 2 or 3 months but learned it will stay for 6 months. Whether intentional or not, it was a misstatement and I would have considered another place if I had known that.
5/5
TrustpilotVery professional service given by Andrew
Very professional service given by Andrew Aldworth. Heplful and understanding and willing to listen to any concerns before responding. Always has a can do apporach to problem solving any tenancy issues
5/5
TrustpilotBrilliant service from this Estate…
Brilliant service from this Estate Agent. Jo and the team were always there to assist with any issues, and to ensure the smooth purchase of our new home. Highly recommended.
5/5
TrustpilotI've been in contact with the Company…
I've been in contact with the Company for a few years, and every person I spoke to appears to be prepared and trustworthy.
5/5
TrustpilotSpencer de Jonge showed us round a…
Spencer de Jonge showed us round a house today and he was great. Knew a lot about the house and the process of purchasing and made it very easy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
