Snellers Twickenham reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Really great experience with Phoebe at…

Really great experience with Phoebe at Snellers Twickenham. I went to a viewing with her and she was so friendly and helpful without being pushy at all. She knew the property inside out and was happy to answer all my questions, even the slightly ridiculous ones! Really lovely person and a credit to Snellers.

Mia · 14 September 2026

★★★★★ 5/5

Google

Once more, as a seller, I enjoyed an excellent service from Kris, Aliyah and the team at Snellers. I would not hesitate to recommend them or use them again.

Paul · 2 April 2026

★★★★★ 1/5

Trustpilot

Dishonest agent

We are extremely disappointed with Snellers. The property was misrepresented, shown in poor lighting without electricity, disadvantaging my uncle with weak eyesight. Serious issues existed from day one: a faulty electric meter, broken bed and wardrobe with mould/damaged mirrored doors, visible wall cracks, ongoing mould and damp, a rotten fridge, a leaking/toilet seat, parking fines despite our allocated space, and general health and safety hazards. These raise questions about why a 3-year contract was required and whether valid health and safety certification was in place. Our family circumstances changed drastically: my uncle developed gangrene, spent seven months in hospital, and lost a leg. The property’s poor conditions may have worsened his health. Despite this, the agency showed no empathy, was hostile, and prioritized financial gain. When communicating with the landlord, it became clear that the agency had been dishonest, they misled him about our intentions while continuing to show us other properties. We were forced to pay double rent due to delays in confirming early termination. Despite fully vacating the property, we are still awaiting confirmation of termination and our full deposit. We request clear justification for: the agency’s commission, the 3-year contract on a faulty property, showing it without electricity, unresolved parking fines, ignored urgent repairs like the leaking toilet, and the validity of health and safety certification at the time of letting. Evidence, including photos and messages, has been uploaded. This unprofessional pattern aligns with other 1-star reviews. For the agency, we suggest books to improve professionalism, empathy, and kindness: How to Win Friends and Influence People (Dale Carnegie), The Monk Who Sold His Ferrari (Robin Sharma), and Emotional Intelligence (Daniel Goleman). We hope this feedback encourages accountability, honesty, and better treatment of tenants in the future.

Sunny · 3 March 2026

★★★★★ 5/5

Google

Stevie and the team are remarkable to work with, and they set a new standard for how estate agents should work. My partner and I are very grateful for their support and counsel over the period we have worked with them. Their level of experience and integrity greatly helps when dealing with processes like home purchasing and sales - and that skill and experience really come into its own when things become more complicated. Thanks so much team!

Lee · 8 October 2024

★★★★★ 5/5

Google

We worked with Ailyah when purchasing our property and would recommend Snellers to anyone looking in Twickenham. Ailyah was patient, responsive, and incredibly helpful throughout the (long!) process of being part of a chain. She kept us informed and played a key role in getting everything over the finish line. We’re very grateful for her support and wouldn’t hesitate to recommend Snellers.

Daniel · 16 March 2026

★★★★★ 1/5

Google

I was asked by my letting agent, Agnivesh, if I could leave him an online review as his work review was coming up. He actually said if both my husband and I could leave separate reviews. I agreed even though I had yet moved into the new place. I gave a positive review (now deleted) because up until that moment, everything was going well. Unfortunately, since then, Snellers and the landlord have engaged in obvious deceptive behaviour as well as breach of contract as the landlord has now pulled out of the agreement due to “personal reasons and may be looking to sell”. The initial move in date was for 1 August 2024 as stated in the initial tenancy agreement, and this got pushed to 15th August due to building work the landlord wished to undertake before we moved in. I agreed to moving in on 15 August. When I asked for an update and whether the new proposed date of 15 August was still happening, I was told by the estate agent that he thinks it still will be 15 August and everything was going well. I also had enquired for an updated tenancy agreement to reflect the new proposed date. I received a response stating that the landlord does not wish for Snellers to send an updated tenancy agreement just yet just in case we were able to move in earlier. This would save time having to keep redrafting (even though all they would do is change the dates around as the terms were already agreed). I did not challenge this at the time but after what has now happened, it all seems very deceptive and deliberate. It seems that from the beginning they used the excuse of building work to allow themselves more time to decide whether to sell or not, leaving me and my husband in limbo, wasting more of our time and us incurring further costs (furniture delivery charges). That is if they even want to sell. For all I know, they may wish to rent at a higher cost. Perhaps they were waiting for the finalisation of another tenancy agreement with someone else. There is a recent review on Trust Pilot about Snellers using the building work excuse. I contacted Snellers yesterday to ask for an update as I was yet to receive anything since the last update almost 2 weeks ago. Considering that the landlord did not wish for us to have an update tenancy agreement “just in case we could move in earlier”, it was odd that as of 8 August, I was yet to hear anything. I was told that the agent was away on annual leave but that an agent will call back with an update. I got a call later in the afternoon and I was told that they had not heard from the landlord since end of July. I then received a call first thing morning saying that after chasing the landlord, he confirmed he could not continue with the tenancy. It is rather odd that Snellers suddenly were able to get through to the landlord in a few short hours to provide me with this new update first thing the next morning. Very disappointing and a waste of time and most definitely would not recommend. I will be seeking legal advice for breach of contract and following the complaints/ombudsman procedure.

Maya · 23 August 2024

★★★★★ 5/5

Google

A wonderful experience selling my house. During viewings I was kept fully informed by really friendly and efficient staff throughout the Twickenham office. They secured a great sale and then Phoebe was fantastic over the ensuing weeks of legal matters and enquiries, responding to me almost straight away, looking into things, giving me every bit of detail I could need and moving the process along throughout. Sometimes I felt like I must be the only person she was dealing with! At the tense part of a whole chain needing to exchange, she was the lynchpin and got the job done! I could not be more happy with my experience. Thankyou Phoebe and everyone at Snellers.

Louise · 23 August 2024

★★★★★ 5/5

Trustpilot

Wonderful service with excellent staff

Wonderful service with excellent staff. Kelly is a credit to the company, professional, caring and always willing to go the extra mile.

Sarah · 10 May 2026

★★★★★ 1/5

Trustpilot

Worst Management Company

This is a review of the Teddington Management Services. They are are the worse company to deal with and completely incompetent. They have failed to run a section 20 notice in a compliant manner and it is now all the freeholders fault (I have obtained legal advice to confirm it is not). They have not advised in accordance with their role as a management company, they ignore emails even after numerous chases, they only answer emails partially and completely gaslight customers. The time to reply is unacceptable when asking for information that should be readily available. It took 18months to get roof works started and now we have issues with the work/supplier and Snellers are not representing the freeholders correctly. When the supplier says they are not returning they have said ok. I have already taken them to the ombudsman once for this project and with the service currently being provided will likely need to do the same again.

Kim · 17 February 2026

★★★★★ 4/5

Trustpilot

Prompt and efficient

Property managed by Snellers and recently Shaun has taken a lead role as our point of contact. In the short time Shaun has been overseeing the management of the property, he has been efficient and dealt with matters in a timely manner. We hope this continues going forward and look forward to a long, mutually beneficial working relationship.

Sr · 3 June 2025

★★★★★ 5/5

Google

I would like to highly recommend Stevie at Snellers Twickenham to Value and Sell your property. I found Stevie to be highly professional and very competent at her role. Importantly, she instills trust with her clients due to her very personable manner. Stevie recently provided my family with a very accurate and good valuation for a property, which sold very soon after. We certainly will be approaching Stevie at Snellers Twickenham for the future.

Denise · 4 November 2024

★★★★★ 5/5

Google

When you're looking for a new flat to rent you must be at least lucky!!! But if "luck" is not the main advantage in your life, then you need "The Right Agent". I had the honour to meet Agnivesh in Snellers at Twickenham, who made the whole process from finding the right flat, in the right place, with the right price and of course the right time, as smooth as possible!!! His professionalism and communication with us was exceptional, so I strongly recommend Agnivesh, and Snellers Twickenham for your next home.

Evangelos · 24 July 2024

★★★★★ 4/5

Trustpilot

Sophie Sheppard is who I've been…

Sophie Sheppard is who I've been dealing with and I must say she's a cut above the rest when it comes to dealing with the problems we have while having our property rented which is not easy when you're living out of the UK so thanks Sophie for being my eyes and ears can't say fairer than that

Kevin · 19 May 2025

★★★★★ 5/5

Google

I found Snellers EA Twickenham is a very professional,considerate and supportive agency. Agnivesh is one of their exceptional Letting Consultants. Whether setting up viewings at current rental property or help searching for a new rental for me Agnivesh customer service and gentlemanly conduct was very refreshing and always there. Any problems or concerns I had Agnivesh answered in a timely fashion with care and always a smile, keep up the good work. Just like to mention in the wider team in the Twickenham office Alex, Kyle and Nigel are very approachable and always felt they had my best interests at heart. Lastly, not forgetting Sarah Shepherd (property Manager) who always sorted any job required with consideration and speed.

Sue · 24 June 2024

★★★★★ 5/5

Google

Snellers were excellent from the moment we found our house. They went above and beyond, They gave good advice, were on hand to answer any questions and were incredibly helpful from the start to the end of the process. Priya and Tamara were both amazing. They both work incredibly hard and managed to remain kind, understanding and honest. Well done Snellers, Tamara and Priya are an asset to your team.

Anjie · 1 December 2024

★★★★★ 5/5

Google

Having struggled to find a flat for a while, Snellers in Twickenham made finding a place much easier than we'd ever thought. Kieron was an absolute star along the way, finding a property that exactly matched our exact requirements and we absolutely love having just moved in. Throughout the process, Kieron always kept us updated on progress both from the offer stage all the way up to move in date, getting back to us on any questions / requests almost immediately - he was also extremely helpful in addressing any concerns and even arranged us a time to measure up the flat for furniture! I'd thoroughly recommend Snellers Twickenham to anyone looking to move - they truly care about finding you the right property and helping in every step of the move.

Joe · 25 May 2024

★★★★★ 5/5

Google

Estate Agent Aliyah at Snellers Twickenham is truly exceptional. She has been instrumental to the success of our sale and has facilitated the communication between us, vendors and our buyers professionally. She has worked relentlessly to find solutions when we were facing difficulties and has been seeing through the process conscientiously and consistently in order to achieve the desired end result. Her regular check-in phone calls with updates kept us informed about the progress on a weekly basis. Overall, I would strongly recommend Aliyah to anyone looking to buy or sell a home, her dedication to her clients is outstanding.

Tunde · 25 May 2024

★★★★★ 5/5

Google

Since arriving in the UK I went to register at various letting agencies and the team at Snellers Twickenham were very professional from day one and had a strong committment to find a property that meets my requirements. They also ensured that their other offices were also on the lookout for properties that I did not really see from the other agencies in the area. I must commend Agnivesh that supported us from registration until we found a property. He was tireless in pushing to get all admin and processes completed to get us into the property quickly and we managed to complete everything from offer to move in under 5 business days, even after considering my complex situation arriving in the UK for the 1st time. Extremely happy with Agnivesh and the wider Snellers team. Will recommend them highly to anyone moving into the area.

Damain · 25 May 2024

★★★★★ 5/5

Google

We had a great experience from the team at Snellers Twickenham. Aliyah initially booked us into view a property that they had to sell, and we were so impressed by her service as prospective buyers that we decided that we'd sell through them ourselves. Kris and Phoebe came to our (then) house to give us a valuation and talk us through the selling process. It was all very professional and the marketing was of high quality. We eventually ended up selling our property through Snellers and buying the same property that Aliyah originally booked us into view. The selling and buying process was then made that much easier for us, as Tamara was enlisted to take care of all the niggling parts of buying/selling a house on our behalf. All in all, we are very happy people. We don't anticipate to move home again for a long while, but if ever we do, we'll be sure to contact Snellers Twickenham again.

Ziad · 25 May 2024

★★★★★ 5/5

Trustpilot

Anna Harrison and her team

Anna Harrison and her team have been looking after my properties for a number of years now successfully managing change of tenancies and handling a multitude of queries and day to day problems. It puts my mind at rest that these properties are managed efficiently and that I am kept informed of all the various matters.

Sue · 5 May 2025

★★★★★ 5/5

Google

I had an absolutely fantastic experience with Snellers Twickenham, thanks to Sam who went above and beyond throughout the entire process. From the very start, his communication was excellent, always prompt, clear, and incredibly helpful. Sam took the time to really understand what I was looking for and worked tirelessly to find me the perfect property. He was proactive, professional, and genuinely friendly, making the whole experience smooth and stress-free. He even helped facilitate communication with the current tenants around furniture and other details, which made moving in so much easier. Nothing was too much trouble, and it was a real pleasure dealing with him. Highly recommend Snellers Twickenham, especially if you get the chance to work with Sam!

Aisling · 3 August 2025

★★★★★ 5/5

Google

I came through Snellers letting property as I am looking to move away from my current area, I came through Sam who is absolutely trustable person , has got a keen interest in finding you the right place and any of my doubts and questions were answered! I would highly recommend Snellers to anyone out there seeking a property, buying or renting as they save your time and are professionals!

Imola · 16 March 2026

★★★★★ 5/5

Google

We had the pleasure of working with the Snellers Twickenham team who assisted us with finding a rental property and we cannot express enough gratitude for the outstanding service we received. Kyle was a star! He arranged and accompanied us with viewing. He was exceptional in communication and we immediately felt we were in good hands. We were also thoroughly impressed with Kieron, the director, who went above and beyond to demonstrate genuine commitment in providing us with an outstanding experience. He made sure we received timely updates and offered detailed advice to ensure we had the best chances of finding our next home. Working with this team was definitely a 5-star experience.

Tara · 26 March 2024

★★★★★ 5/5

Google

I couldn’t recommend Snellers enough. Me and my partner had been looking for a new place to move in together and they made it happen very quickly! From the initial enquiry for certain properties, to viewings and putting in an offer, we felt confident throughout the whole process. A special shout out to Agi who was amazing and so professional! He helped us out at every step and found our beautiful little flat in our dream location and talked us through it all. Agi got us through the whole process so quickly and easily and we can’t thank him enough for his hard work, diligence and support! Thanks again :)

Saffron · 25 February 2024