Trusted Agent profile · Richmond upon Thames
★★★★★
1,907 reviews across 2 platforms
28 High Street, Teddington, TW11 8EW, Richmond upon Thames, TW11 8EW
Savills's office in Richmond upon Thames, at 28 High Street, is rated 4.2 out of 5 across 1,907 reviews on two platforms, including 99 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI just want to commend and highly recommend George for his outstanding facilitation of our move. When we viewed the place he wasn't pushy, overselling or compensating for any of the property. He let the place speak for itself and was …
Dear Keifa, Thank you so much for your kind words. We wish you all the best in your new home.
5/5
GoogleThanks to George Dean and his assistance, we found a fantastic property to become our next family home. George did his best to support us at each step. Overall, it was a pleasant experience with Savills. All information related to the tenancy was received on time and in a clear form. They seem to be very organized internally. Happy so far. Thanks!
Thank you for your kind words and for taking the time to post a review. It's great to hear the team are doing such a great job.
5/5
GoogleVictoria was amazing through our whole process! As first time buyers, me and my partner always felt that the Savills team were so knowledgeable, quick at answering any queries we had and keeping communication really smooth between vendor …
Dear Maya, Thank you for your kind words and for taking the time to post a review. I’m … More
1/5
TrustpilotThe worst company I have ever…
The worst company I have ever experienced very rude they lack customer communication skills threatening behaviour I find it very hard that they are still allowed to practice my advice is keep well away I would never use this company ever again
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience and that you felt our communication fell short of the standards we aim to provide. We take concerns regarding customer service and professional conduct very seriously. The experience you describe is not reflective of the level of service we strive to deliver, and we regret any frustration caused. As we are unable to discuss individual circumstances in a public forum, we would welcome the opportunity to investigate your concerns further. Please email socialmedia@savills.com with your details so that a senior member of the team can review the matter and respond appropriately. We appreciate all feedback, as it helps us identify areas where we can improve our service.
5/5
TrustpilotThank you Deanna!
Deanna Addis has been looking after our 2 properties for years and we have always been very impressed by her. She is always extremely organised and gets any issues resolved quickly, making everything very easy for us. We always feel in the loop and updated as she takes time to communicate with us regularly. I'd highly recommend her as a Property Manager to anyone looking. Thank you again Deanna!
Thank you for taking the time to review our service, Helen - feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
GoogleWe looked at all the local estate agents before choosing Savills to help us rent our house in Twickenham. Everyone had a good story to tell but we felt Savills really understood us and the property and the tenant we were looking for, and they haven't disappointed. The whole team have been hugely positive and helpful all the way thought the process and we have ended up with a fantastic tenant and a great rental price and contract. I would highly recommend Sophie, George, Rory and the rest of the Savills team.
Dear Julian, Thank you for taking the time to review our service - feedback is always incredibly helpful. I’m delighted that we exceeded your expectations.
5/5
GoogleDavid, Victoria and Tory were fantastic from start to finish. Grown up conversation and professional advice as you would expect from Savills. The property sold within a week and David managed our buyers, buyers agents and solicitors …
Dear Alex, Thank you so much for your kind words. We wish you all the best in your new home.
5/5
TrustpilotRental experience
Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!
5/5
TrustpilotGood experience all round
Victoria at Savills Newbury was a pleasure to deal with.She was highly professional and most importantly kept in constant touch and was always available either directly on the phone or by email. Our move was quite lengthy until exchange but the entire team at Savills were very calm and nothing was too much trouble.We would not hesitate to recommend them to other homebuyers. Thank you all very much.
Thank you, EK, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.
4/5
TrustpilotSue was very good at keeping us informed.
Sue was very good at keeping us informed of the progress with the sale which was dragging on due to external influences. Earlier on when dealing with another colleague, I felt I was having to do the chasing but it was much better when Sue took over and she made a massive effort to make sure everything was put in place for us.
We really appreciate your kind feedback, Rowland. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotOliver H
Oliver H. has been incredibly kind and efficient during my time with him as property manager. He addressed all my concerns swiftly and was extremely lovely during the entire process. I cannot recommend him more highly!
Thank you so much for your review, Laura. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotAngus Wong property manager
Angus Wong has been our property manager this year and we’ve had a very positive experience. He has treated the management of the property as diligently as if it was his own, been a pleasure to communicate with, always prompt and efficient. Highly recommend.
5/5
TrustpilotIt was a pleasure working with Savills…
It was a pleasure working with Savills for our house purchase and it was by far the best experience of buying a property I have had. From start to finish, we were kept up to date and served extremely well. Lucy Kirkshaw-Staines was exceptional and really helped the whole process along. Highly recommended, 5 STAR!
Thank you for your lovely review, Janith. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotWe had a great service from Savills
We had a great service from Savills. Charles Lang and Robert Jacobs introduced us to the vendors of a house we really wanted. A prompt offer was accepted and Savills then marketed our house and found the ideal buyer. The whole process went from initial offer to completion in under nine months which was a miracle given the size and complexity of the properties involved. Throughout the process Charles, Robert and the team at Savills went out of their way to be as helpful and supportive as possible. Moving house is notoriously stressful but Savills made it so much easier. Thanks to them, we now have a house we love and our 'downsize' leaves us exactly where we want to be.
5/5
TrustpilotSavills - 'The dream team'
The team at Savills was absolutely brilliant in helping me sell my house. They were always there to lend a hand and kept me updated every step of the way. Right from the start, they've been fantastic. I'd wholeheartedly recommend them. Special thanks to Pippa who was always a call away whenever I needed to discuss anything.
Thank you for taking the time to review our service, Ray - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotOur agent
Our agent, Karl Matier, was incredibly helpful throughout the whole process of selling and buying our house. The market was extremely difficult, as were some of the buyers in the chain, but he made every effort to keep things going and speed the process up. He kept in touch regularly throughout and remained calm under, what was, a very stressful procedure.
Thank you for taking the time to leave feedback, Ngt. We’re so glad that you appreciate Karl Matier/ we’re delighted to hear that you enjoy being part of the Savills team…. We are always working on being even better, so if you have any feedback or suggestions, please email socialmedia@savills.com so we can review.
5/5
GoogleGeorge, Sophie and Evelina at Savills Teddington were fantastic from start to finish. On time, polite, accommodating to our requests and gave fast responses. There were a couple of questions we had that were make or break and George and team were able to get quick responses to alleviate our concerns. He was patient with us and didn’t rush us at any point. Would highly recommend
Such a pleasure Iwan. Wishing you well in your new home.
5/5
TrustpilotPositive experience
Cato Ng has been our letting manager for the past three years. He's consistently been friendly, responsive, and genuinely willing to help. Even when matters took longer than expected, he remained patient and did his best to move things along. Overall, we've received a supportive, approachable service.
Thank you so much for your review, Joanne. It's much appreciated. If you need anything further please don’t hesitate to contact us.
1/5
TrustpilotCharged twice at Intu for parking
Charged twice at Intu for parking. Had to pay again as one machine must have been faulty and the barriers would not raise for my car. Paid again and was allowed to leave. Ocular proof available.----------------------Hi I will - I've already filled a form out on your official website a while ago so you may be able to locate that also. There was no response.
Thanks for getting in touch, could you please email additional detail including the address of the car park to socialmedia@savills.com so we can investigate.
5/5
GoogleA very professional, high quality service. David was very supportive and kept us up to date at all times. Communication was excellent throughout the process; he secured our buyer and navigated some challenging moments within the chain to …
Dear Lin, Thank you so much for your kind words. We wish you all the best in your new home.
1/5
TrustpilotShockingly poor service
Shockingly poor service. Please beware if Savills are the property service agents ie taking care of the entire building block. When you want to sell/buy a property then they are supposed to provide a management pack and are paid for it. For us it has been over 43 days and still nothing from them. Without the management pack we can not proceed and the process is stuck. There have been several chaser emails but still nothing.Am trying to figure out who is the senior management to contact to expedite this matter.Update- after writing this review the pack was provided within 6 hours. Thank you to Trustpilot.
Thank you for bringing this to our attention; we would like to find out more so we can investigate and provide a resolution as a matter of priority. Please email further detail to socialmedia@savills.com.
5/5
GoogleI recently let out a property through Savills and had an excellent experience. George and Sophie were outstanding in assisting me throughout the entire letting process. They guided me through all the necessary legal regulations, arranged viewings, and provided daily feedback. In the end, they secured a corporate tenant for me within the desired timeframe. I highly recommend using Savills as a letting agent.
Thank you for your 5 star review, it's very much appreciated!
1/5
TrustpilotWorst block management company, very unprofessional
Savills took over management of our luxury estate in Paddington a year ago and, sadly, transformed it into an environment that feels closer to a neglected urban area. Despite our repeated attempts at civilized conversation and requests for resolution of pressing issues, Savills has consistently let us down.One of our main concerns is the staff's professionalism, or lack thereof. Their working hours seem limited, they fail to respond appropriately to reports of illicit activities within the estate, and they've even resorted to blocking communication from residents who've raised issues.Adding to our frustration is their habit of hiring friends and family members for key roles. Our gardening and maintenance services, for example, have noticeably declined in quality due to lack of commitment and competency.Security in the estate has also dramatically worsened under Savills' management. Despite being promised 24/7 concierge and security, we've experienced periods with no security officers present during the day. In one alarming incident, an intruder managed to enter a flat and cause distress to its inhabitants by getting naked, peeing on a bed and attacking the husband of a pregnant lady. Despite clear evidence, Savills denied any culpability for this incident.Cleanliness is another casualty of Savills' lackluster management. Rats in the bin rooms and persistently dirty common areas are now common sights. Lifts and entrance doors remain broken for extended periods.The final blow came when Savills decided to inflate our service charge by 40% upon their impending departure. It appears they're trying to make a final financial gain before we replace them with a more professional agency.If you know Savills manages a residence you're interested in, my advice is run away. Instead of enjoying the comforts of our flats, we residents find ourselves investing significant time and energy into resolving issues that Savills should have addressed. Their unprofessional conduct borders on the criminal, from facilitating unsafe conditions to taking our hard-earned money without providing the services we've paid for. This review could be a novel, but to sum it up, Savills staff are unprofessional, unhelpful, and rude. You go higher up the chain, and they all protect each other with no accountability for anything. I really cannot wish anyone to have to deal with Savills. But honest hard-working people will eventually win as we keep hearing news about how they're getting removed of many estates for their unprofessionalism.
Thank you for raising this with us, we would like to find out more about this. Please email further detail to socialmedia@savills.com so that we can investigate as a matter of priority.
1/5
TrustpilotIt's a shameless company who doesn't…
It's a shameless company who doesn't care about you at all. Waiting 8 months to relocate difrent apartment. First seven months was told it's a plumbing issue and i need wait,before I can move. Told they can't fix, and after that i was offered difrent apartment, and they let someone else live in before us. And told it's temporary, to be patient and wait. Seriously, how long they will lie to us. There is no end.. Terrible company, never saw anyone else like them.
We are sorry to hear of your experience and would like to help. Please email further detail to socialmedia@savills.com so we can investigate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Savills's Richmond upon Thames office has 1,907 reviews across two platforms: 99 on Google, 1,808 on Trustpilot (across the whole business).
Savills Teddington is rated 4.2 out of 5 across all 1,907 reviews, and 4.9 out of 5 on Google from 99 reviews.
Savills Teddington, 28 High Street, Teddington, TW11 8EW, Richmond upon Thames, TW11 8EW.
