Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnfortunately Savills
Unfortunately. The phrase most often used by the "negotiator" who was nothing like a negotiator. Every email began with the word and every phone conversation ended with it. So unfortunately for Savills we decided on another property. A fitting end to a dismal relationship.
CA · 18 August 2017
Agent replied · 29 October 2024
We are sorry to hear this and would like to investigate the comments and issues you have raised in your review as soon as possible. Please email your contact details directly to SDewey@savills.com so that we can address your concerns.
★★★★★ 5/5
TrustpilotWe used Paige Ford to rent out our…
We used Paige Ford to rent out our property and she has been excellent, always available and prompt. Always provides timely updates and great advice whenever we need it.
Abdul · 23 May 2022
Agent replied · 29 October 2024
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact usRegards, Paige
★★★★★ 5/5
TrustpilotWe found Savills to be professional
We found Savills to be professional, helpful and friendly.They were very efficient and willing to undertake tasks on our behalf.We have nothing but praise for their work.Krysia
Krysia · 15 August 2022
Agent replied · 29 October 2024
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
★★★★★ 5/5
TrustpilotGreat communication has been the key…
Great communication has been the key factor is selling this new home. Troy ensured everyone was certain of what needed to be done next and who needed to it. Thank you for all your hard work.
JTB · 2 March 2021
Agent replied · 29 October 2024
It has been a pleasure to act for you on this sale and we look forward to working with you in the future. Regards, Troy
★★★★★ 5/5
TrustpilotTami Falzon at the Richmond-Upon-Thames…
Tami Falzon at the Richmond-Upon-Thames office has been our property manager for two apartments for a number of years and has always been super responsive, quick at solving problems, fast at responding and always incredibly helpful. Can highly recommend their services.
Anja · 29 January 2024
★★★★★ 5/5
GoogleThe sale of our property with Savills Hill Rise, in particular the agent, Rosa, was excellently handled. She managed the sale from viewing to completion with ease, communicating well between remote sellers and buyers, and we had complete confidence that she was on top of all aspects of the process. She was a pleasure to deal with.
Kirsty · 25 October 2022
★★★★★ 1/5
TrustpilotDisappointing after 3 years
Disappointing after 3 years. Very little comms, unfounded claims(proven by disputes agency) and the exit was incredibly unprofessional. One or two pleasant responders but will never use again.
Mary · 20 June 2022
Agent replied · 29 October 2024
Than you for your review, and we would be keen to find out more of your experience. If you'd like, please email further details to socialmedia@savills.com
★★★★★ 5/5
TrustpilotRitesh has always been prompt
Ritesh has always been prompt, professional and attentive during our dealings with him. He`s part of an excellent team at Savills !
Philip · 20 December 2024
★★★★★ 5/5
TrustpilotBattersea Park Flat Hunt for First Time Buyer
Savills were brilliant throughout my 18 month flat hunt for my first property purchase. They're patient, professional, and live up to all expectations.Even for a first time buyer, they are a helpful house, not simply for £1m+ properties.
James · 8 July 2020
Agent replied · 29 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotSavills commercial sector breaks every…
Savills commercial sector breaks every rule UK Law and RICS put on earth
Terry · 18 October 2023
Agent replied · 29 October 2024
Hi Terry, we would like to find out more with regards to your review, and would ask you to send further detail to socialmedia@savills.com so we can investigate.
★★★★★ 1/5
TrustpilotTerrible experience
Terrible agency, the agents aren’t professionals at all. After 10years of renting places all over the UK, never had such a bad experience than this one with Savills, with whom I worked for the first time. Do NOT go through them.
Karl · 13 April 2019
Agent replied · 29 October 2024
Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to LettingsCustomerServices@savills.com so that we can investigate.
★★★★★ 1/5
TrustpilotSavills is terrible
Tenant’s requests are ignored, repairs are not easily made, only high rent costs are paid and the level of professional cleaning they used is also very poor. Anyway, a huge disappointment and terrible !!
Etsuko · 6 June 2024
★★★★★ 5/5
TrustpilotSavills were entrusted to sell my…
Savills were entrusted to sell my house. They went about the whole process very professionally, courteously and with great application. They were knowledgeable and gave relevant advice as required.
Harry · 30 March 2022
Agent replied · 29 October 2024
Thank you for your kind words. We are delighted to have been able to help with the sale of your house. Regards,The Savills Team
★★★★★ 5/5
TrustpilotGreat experience with Savills
Great experience with Savills and Michael Churchill especially, who found us the perfect house and was incredibly helpful all the way through the process. Five stars to Savills and to Mike. Thank you so much.
David · 10 March 2021
Agent replied · 29 October 2024
Hi David, itwas my pleasure. I really appreciate you taking the time to review, and wish you all the best for the future!Regards, Mike
★★★★★ 5/5
GoogleIt was great working with the team at Savills , specially with our negotiator Maia, she was very knowledgable, helpful and friendly. Thank you
Keivan · 25 October 2022
Agent replied · 24 October 2024
On behalf of all the team, we thank you and remain at your disposal should you require anything further in the future.
★★★★★ 5/5
GoogleWhat a great team. Oscar Doyle was our main contact and he was always responsive, helpful and insightful. Would recommend this branch of Savills unreservedly.
David · 26 October 2018
★★★★★ 5/5
TrustpilotSavills are a fantastic company to work…
Savills are a fantastic company to work with and I have a fantastic relationship with their Associate, Anjanee Kotecha. She values her tenants and clients alike and is always willing to go above and beyond for them.
Emma · 21 July 2020
Agent replied · 29 October 2024
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
★★★★★ 1/5
TrustpilotThey NEVER replied to all the emails I…
They NEVER replied to all the emails I ever sent them.. they are really unprofessional
Andrea · 4 August 2023
Agent replied · 29 October 2024
Hi Andrea, we are sorry to hear this and hope you can provide us with more information so we can ensure contact. Please email socialmedia@savills.com with further detail and we can resolve.
★★★★★ 5/5
TrustpilotThat's really reliable service
I had a problem with floor heating and thanks to my property manager Monique Thanks to her all problem were sorted out
Taisiya · 20 December 2022
Agent replied · 29 October 2024
Thank you so much for your review, Taisiya, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Monique
★★★★★ 5/5
TrustpilotThanks to Savills and Fiona Wither for managing our property
We've been working with Savills for the past three years to let out and manage an apartment rental. They've always been quick to respond and get maintenance issues sorted quickly and have prevented us from having any issue with the tenants. Really appreciate the help.
Divya · 18 September 2023
★★★★★ 5/5
TrustpilotRental search
We dealt mainly with Paige Ford, who was incredibly helpful with our rental search. Clear communications, responsive and friendly. Excellent service all the way through. Thank you
Ruth · 23 May 2022
Agent replied · 29 October 2024
Thank you for your kind words, Ruth. It was my absolute pleasure!Regards,Paige
★★★★★ 5/5
TrustpilotVery efficient service
Very efficient service from the vendor’s agent (Sophie Norris), responsive and helpful and good at coordinating and moving things along from offer stage to completion.
Recent · 8 August 2022
Agent replied · 29 October 2024
I really appreciate your kind review, and very happy to have helped.Regards,Sophie
★★★★★ 2/5
TrustpilotAll for the landlord
Nothing too unexpected but I was in a 2-year contract where Savills was managing the flat and they always gave priority to the landlord.
Markus · 19 August 2022
Agent replied · 29 October 2024
We are sorry to hear about your experience. We take feedback extremely seriously; if you’d like to, please send further details to socialmedia@savills.com so we can investigate.
★★★★★ 1/5
TrustpilotWe’ve never been treated so badly as…
We’ve never been treated so badly as tenants. And we have friends we know who have used savills in other areas and have had the same bad service. We are in the cotswolds managed by Victoria pouncey from savills.
Megan · 15 November 2018
Agent replied · 29 October 2024
We're sorry to hear this. We take all feedback seriously, so would like to investigate the comments raised in your review. Please can you email Carole Bratt, Director of Customer Relations, at CBratt@Savills.com? Thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
