Trusted Agent profile · Richmond upon Thames
★★★★★
1,962 reviews across 2 platforms
40-42 Hill Rise, Richmond, TW10 6UA, Richmond upon Thames, TW10 6UA
Savills's office in Richmond upon Thames, at 40-42 Hill Rise, is rated 4.2 out of 5 across 1,962 reviews on two platforms, including 155 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of five awards Savills won in 2026.
The Trusted Agent 2026 results for Savills, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotProfessional skills with personal…
Professional skills with personal understanding&supporting!!!
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotDissatisfied
A truly dreadful company.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
GoogleWe really enjoyed working with Imy Blunt. She was proactive, responsive, support and as important, had a good sense of humour. Highly recommended.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotMy experience with Savills staff in early June 2023
Very clear explanation of everything involved. Ongoing and punctual communication. Extremely personable and professional staff (K.Stephenson & L.Living).
1/5
Trustpilotpoor
dishonest, unreliable, inconsistent
Thank you for your feedback. We take this very seriously, could I ask you to get in touch with socialmedia@savills.com so that we can discuss your concerns.
5/5
GoogleImy found us the perfect buyer for our home and was highly professional throughout the sale, communicative and a pleasure to work with.
5/5
GoogleSavills provided an excellent service to us when looking for our next home. Professional, hard working, and they know the market incredibly well.
1/5
Trustpilotnot great estate agent as expected poor…
not great estate agent as expected poor service
We take all feedback seriously and would like to investigate the comments raised in your review. Please email further information directly to Carole Bratt, Director, Compliance & Customer Relations at CBratt@savills.com so we may address your concerns.
5/5
TrustpilotWe reccomend Savills
George Hill at Savills was most helpfull, he kept us well informed throughout the sale of our property. Equally all the girls in the Truro office went that extra mile for us.
1/5
TrustpilotBad customer service
Bad customer service . Bad everything
Hi Jo, we're sorry to hear this. Please can you email further information to Carole Bratt, Director of Customer Relations, at CBratt@Savills.com so this can be investigated? Thank you
5/5
TrustpilotExtremely helpful
Extremely helpful, efficient and thoughtful.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotExcellent advise
Excellent advise, professional service and a great sale. A pleasure to deal with.
5/5
TrustpilotSavills and Roisin have been great
Savills and Roisin have been great, very helpful, efficient and patient.Many thanks!
5/5
TrustpilotSuperb
Helpful, hardworking and unflappable.
Thank you for taking the time to review our service - feedback is always incredibly helpful.
5/5
GoogleDaniel Hutchins acted for us in the sale of our house. He did a superb job in every way and is a model example as to how estate agents should conduct themselves. We would recommend him without hesitation.
1/5
TrustpilotExternal cleaning operative (Retail Park ) Metrocenter
Regrettably at this time we will not be inviting you to the next stage, as we had other applications which met the role requirements more closely.
5/5
Trustpilotgood experience
Lauren helped us check out and she is very responsive.
1/5
TrustpilotDishonest
Dishonest, unapologetic, rude and arrogant.
Hi Adam, sorry to hear your feedback. Savills endeavours to give the best possible service so we would like to address any concerns you have. Please email your contact details and further information to socialmedia@savills.com so that we can investigate.
5/5
TrustpilotExcellent customer service
We never hesitate using Savills when it comes to renting or selling our properties as we have found them not only efficient and organised, but also genuine, lovely people to deal with.
5/5
Trustpilotkind and helpful
ready to help, kind and professional
5/5
GoogleVery friendly and helpful to overseas landlord. Sophie can help u filtered the best tenants in Richmond area.
5/5
TrustpilotI moved with Savills and found the …
I moved with Savills and found the process straight forward and excellent from start to finish. The team were helpful with all my queries and made moving home with them a delight! Would recommend to everyone.
5/5
TrustpilotGreat service from a professional and…
Great service from a professional and polite team
5/5
GoogleSophie showed me a beautifully presented flat, and guided me through the moving process with great ease and professionalism. Well informed, friendly & a pleasure to deal with
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Savills, Richmond upon Thames won Trusted Agent; Savills, City of won Gold; Savills, Esher won Trusted Agent; Savills, Weybridge won Trusted Agent; Savills, Manchester won Trusted Agent.
