Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotThey are very good
Great very helpful and willing to help you out in theses difficult times
Kay · 15 January 2021
Agent replied · 23 October 2024
Hi Kay,Thanks so much for leaving us a 4 star review. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotJust joined the zoopla company team
Just joined the zoopla company teamAnd so far they are going up the list..
William · 15 October 2020
Agent replied · 23 October 2024
Hi William,Thank you so much for leaving us a 3 star review. It is great to hear that you are pleased with our site so far. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us or wish to contact us directly with your feedback, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotBrilliant!
I enjoy this app its very goodd to keep reading articles.
Sarah · 19 June 2021
Agent replied · 23 October 2024
Hi Sarah, Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience while looking for properties on our app! We hope we'll continue to help you with all things property related.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to navigate
Easy to navigate Nice experience, Great that your able to save your favourites.
Kevin · 10 January 2021
Agent replied · 23 October 2024
Hi Kevin,Many thanks for your kind comments and for leaving us a 5 star review. We are very happy to hear that you find our site easy to navigate. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI have enjoyed my search and viewing…
I have enjoyed my search and viewing and zoopla has been very helpful.
Michael · 10 January 2021
Agent replied · 23 October 2024
Hi Michael,Thanks so much for leaving us a 4 star review. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotVery good app and service especially…
Very good app and service especially the email alerts.
Richard · 29 October 2021
Agent replied · 23 October 2024
Hi Richard,Many thanks for your 5 star review. We're very pleased to hear that you like using our website and that you find the email alerts helpful.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHop I find wat I need with zoopla
Hop I find wat I need with zoopla. Thank you for the hap.
Krim · 8 January 2021
Agent replied · 23 October 2024
Hi Krim,Thank you so much for your comments and for leaving us a five star review. It is great to hear you like our site and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery good
Very good and plenty of information
Mr · 11 April 2022
Agent replied · 23 October 2024
Hi John,Thanks for leaving us a 4 star review. We're really glad to hear you enjoy our site and that you find it so informative. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAlways recent emails daily of all the…
Always recent emails daily of all the best properties in Bristol
Janice · 16 June 2021
Agent replied · 23 October 2024
Hi Janice,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and our email alerts. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotuseful site
useful site. updating the properties that I am looking for all the time.
There · 4 January 2021
Agent replied · 23 October 2024
Hi,Thanks so much for leaving us a 5 star review. We are happy to hear that you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotInteractive well organized app and good…
Interactive well organized app and good customers follow up from the team
Mohammed · 24 March 2021
Agent replied · 23 October 2024
Hi Mohammed,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our app.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotLooking for buying house
Looking house for buying around HAO
Om · 7 April 2022
Agent replied · 23 October 2024
Hi Om,Hi Callum,Thank you very much for leaving us a 5 star review. We hope you will find your dream home soon!You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
Trustpilotlandlords are not giving houses to…
landlords are not giving houses to people for rent
Queen · 20 October 2021
Agent replied · 23 October 2024
Hi Queen,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotMy enquiry was never responded
I never heard back from the agent I contacted via Zoopla.
Husam · 5 June 2021
Agent replied · 23 October 2024
Hi Husam,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotYou just had an advert on TV, saying you know what your house is worth! You haven't got a clue really.
You valued my house at 485/500k.I sold for 602k.You haven't got a clue.
Phil · 21 December 2020
Agent replied · 23 October 2024
Hi Phil,Many thanks you for your review. We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to look into this further for you and we'll now message you privately to discuss the estimates for the properties in question in more detail.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNever got response from the agent only…
Never got response from the agent only one response in 30 searches
Mohammed · 14 March 2021
Agent replied · 23 October 2024
Hi Mohammed,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat site bit trying to get 3 bedroom …
Great site bit trying to get 3 bedroom on benfits is hard 😕
Dear · 12 December 2020
Agent replied · 23 October 2024
Hi, Thanks for taking the time to leave us this 5 star review and we're happy to hear you like our website.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their's and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat web site
Great web site, easy to navigate and informative.
Frederick · 8 December 2021
Agent replied · 23 October 2024
Hi Frederick,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI want to see a house on the rant…
I want to see a house on the rant please contact me
Sagar · 8 March 2021
Agent replied · 23 October 2024
Hi Sagar, Thank you so much for taking the time to leave us your feedback.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSimply the best
Simply the best , very easy and clear understanding of the menu's
Yogesh · 7 March 2021
Agent replied · 23 October 2024
Hi Yogesh, Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our website and you found it easy to use. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGood amount and description of…
Good amount and description of properties. Be better if displayed prices in order
Trevor · 10 December 2020
Agent replied · 23 October 2024
Hi Trevor, Thank you so much for your comments and for leaving us a 4 star review. It is great to hear that you had a great experience on our website. We hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotFab experience
Very happy with the description of the properties and calling back for viewing
Shameem · 10 December 2020
Agent replied · 23 October 2024
Hi Shameem, Thank you for sharing your lovely feedback with us and for leaving us a 4 star review. It's great to hear that you like our site this much, and we hope we continue to help and support you in all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotYou site is good
You site is good, sometimes it's a bit hard to navigate around however
Michele · 10 December 2020
Agent replied · 23 October 2024
Hi Michele, Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site so far and sorry to hear you find it difficult to navigate sometimes. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us regarding navigation or anything else, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI find zoopla very good with valuation…
I find zoopla very good with valuation but council tax band not accurate
Graham · 8 December 2020
Agent replied · 23 October 2024
Hi Graham,Thanks for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site, especially the House Prices section.Regarding the council tax band, we'd like to discuss this error further with you and we'll message you privately for more information.Many thanks,Zoopla Support
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