Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAwful service
Just a quick one,you’re service is awful trying my hardest to find a place for me and my new born for months on end.I’m sending email after email for many properties no reply.When I phone for a viewing you always say send an email and book one through there.Nothing but laziness if you ask me
Tiff · 20 November 2020
Agent replied · 23 October 2024
Hi Tiff, Thanks for leaving us a review and we're really sorry to hear about your bad experience.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotVery disappointed in the flat
Very disappointed in the flat. False advertisement .pictures show flat as empty. Entry into flats. Carpet missing from stairwell. Flat in question was small and untidy. And required updating.. advertised as new development. Where properties had been built over 10 years. Good luck in trying to let this property out not worth £450 per month.
Steve · 20 November 2020
Agent replied · 23 October 2024
HI Steve, Many thanks for your review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience with a viewing.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which you don't think are accurately represented or you have a agent complaint, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, or wish to discuss this issue in more detail, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHave found 2 houses on your site
Have found 2 houses on your site. The first one was a disaster as was a deceased estate but probate had not completed so we cancelled the sale. The second one was excellent and we are in the process of completion.Really good site for looking at house for searching in different counties. Loved it
Lezli · 14 February 2021
Agent replied · 23 October 2024
Hi Lezli,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you have managed to find your dream property - congratulations! We hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotPlease add a filter
One of the most frustrating things I experience is the lack of a certain filter. Please add a filter on “Amount of bathrooms required” I waste so much time having to filter out the properties that have only 1 bathroom. Most UK sites are the same, I don’t understand it. Thank you!
Mrs · 6 July 2021
Agent replied · 23 October 2024
Hi Mrs Macdonald,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and we hope we'll continue to help you with all things property related.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI have been looking for properties and…
I have been looking for properties and every time I ring the agents I am told that the property has been gone. This varies from two weeks to 3 months, so please can they update the websites so people don't waste their time.
Customer · 4 October 2022
Agent replied · 23 October 2024
Hi,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotCareless
There is not full informetion
Rustom · 12 March 2021
Agent replied · 23 October 2024
Hi Rustom, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to assist you with this and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a daft company
What a daft company. Last month my house was worth circa £650,000. This month it has dropped 100,000! Not worth the paper it's written on!
Joan · 22 June 2025
★★★★★ 1/5
TrustpilotProperty & area not the search I requested.
Problems accessing account. Also:- Requested specific property type (detached bungalow) and specific area (Chester) to suit us. Zoopla listed availability of houses in Ellesmere Port!!
Glenys · 16 February 2024
Agent replied · 23 October 2024
Hi Glenys,Thank you for sharing your feedback with us and we're sorry to hear you're having problems accessing your account. We'd like to assist you with this as well as with your search results. As such, we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotA good app in the way the properties…
A good app in the way the properties are advertised, the detail is good and clear. What drives me crazy is that you can’t look at properties without having lots of student houses popping up, even though you can filter out shared properties the student ones still come up constantly, so annoying and unnecessary.
Sue · 14 November 2020
Agent replied · 23 October 2024
Hi Graham,Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience with your property search on our website.You can refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -student or -shared.Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotNothing special
Nothing special. Even though I put my requirements in they still send irrelevant properties. Also, they send far too much in the way of junk emails. I can do my own research without Zoopla suggestions which are usually so close to useless that they are not worthy of consideration.
Phillip · 18 November 2021
Agent replied · 23 October 2024
Hi Phillip,Thanks for taking the time to leave us a review.You can easily amend a saved search and its associated email alerts and push notifications. You can change saved searches either:On our website, by logging into My Zoopla, hovering over My Zoopla and clicking on Alerts and searches. Locate the search or alert you want to amend and click the Frequency drop down menu to change the alert frequencyOn our app, by tapping Search in the app navigation bar, then Saved. To stop push notifications, toggle off Alert me for this search. To change email alerts, tap Edit search below one of your prior or saved searches, tap Email alerts and then change the frequency of the email alerts to your likingThese Help Centre articles detail for you step by step how to create and manage your saved searches and associated alerts for each experience:How do I create email alerts and saved searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458/Managing my email alerts and saved searches: https://help.zoopla.co.uk/hc/en-gb/articles/360005979578/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNever seem ro get anywhere for renting…
Never seem ro get anywhere for renting properties and I wouldn't care I work full time . And landlord think he will be not wanting me to rent in a bit keeps putting rent up taking pictures ect . Also keeps wanting to come when I'm not there
Diane · 13 January 2022
Agent replied · 23 October 2024
Hi Diane & Ian,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery useful but would love it more if I…
Very useful but would love it more if I can be more specific in the search, choosing the type of the house there is key words but it was not helpful for meAlso draw you search sometimes it jumps to different countries I wish moving on it would be easier Thanks
Lab · 9 July 2021
Agent replied · 23 October 2024
Hi Lab, Thanks so much for leaving us a 4 star review. We're really glad to hear you find our site useful and thank you for the suggestions you provided. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotrubbish site,you get no reply's.
ive given you this 1 star because ive applied on a few property's on here,but i have not even had one reply back from you,so that's why i marked you 1 star. you could at least send a reply saying those property's are taken.so i won't be searching on your site anymore good bye.
Richard · 31 October 2020
Agent replied · 23 October 2024
Hi Richard,Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAfter I had done my initial search of…
After I had done my initial search of the site for few days, I now no longer have to spend time scrolling through and seeing the same properties as Zoopla emails me when new properties are added within the price range I chose. I wait for them and then have a look through
Bev · 30 January 2021
Agent replied · 23 October 2024
Hi Bev,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site especially our property alerts. We hope we'll continue to assist you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding a property!Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotzoopla 'opinions' not statistical facts
If you sign up for property alerts, expect to get emails of a 'zoopla expert' contradicting the data from UK department of government statics showing the actual statistical data. Zoopla 'experts' are expressing their own commercially biased opinion not statistical data.
Francis · 4 November 2022
Agent replied · 23 October 2024
Hi Francis,Thanks for taking the time to share your feedback. We’re sorry you haven’t had the best experience with us.If you wish to update your email preferences further, you can do so from within your Email preferences.Click Yes or No next to the relevant email type to toggle whether to receive them or not. Your email preferences will update immediatelyHere is a Help Centre article which gives you step by step instructions on how you can do this: https://help.zoopla.co.uk/hc/en-gb/articles/360006009197If you are currently logged into My Zoopla, you are also able to follow this link directly to access your preferences: http://www.zoopla.co.uk/myaccount/account/preferences/If you require any further help, get in touch on help@zoopla.co.uk quoting 'Trustpilot'.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla has proven to be extremely…
Zoopla has proven to be extremely helpful in our search for properties. Regularly updated with new properties available for sale and also having the facility of look at average prices in the area. The search criteria saves time by narrowing specific requirements of our search. Great app.
Deborah · 6 February 2022
Agent replied · 23 October 2024
Hi Deborah,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotData company that won't correct inaccurate data
Zoopla have changed the number of bedrooms in my property listing and won't correct it and won't explain why they've changed it (i.e. what was the source of their incorrect data). As a data company, it's staggering they won't correct inaccurate data.
P · 25 September 2022
Agent replied · 23 October 2024
Hi P Martin,Thank you so much for taking the time to leave us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.Please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
FacebookWho wrote the first page about Stafford? What a load of rubbish. Its a disgusting town and absolutely filthy. Its not even a town just a dump with pot holes. Any story to make money from properties
Sue · 10 January 2025
★★★★★ 2/5
TrustpilotAgencies are not caring to reply via mail
I can see detailed information about properties but when I mailed few agencies with my queries or confirmation for seeing site, no one replied. I am not sure those properties are let or sold out or the agencies are not available due to covid but no responses makes not to open zoopla.
Arutkavi · 24 February 2021
Agent replied · 23 October 2024
Hi Arutkavi,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.The global pandemic and yet another lockdown have seen many businesses such as estate and lettings agencies working from home to help stop the spread of the virus. Sadly, this means that some agents may take longer than usual to respond.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat app to see & compare properties
The app is great, helps search properties, and send direct emails to the landlords/property managers. Some of the properties that are listed aren't actually available, they were let already, however, doesn't reflect that it's let agreed; So don't have very high hopes of getting what you just saw. Overall, great app. Cheers Zoopla.
Kushal · 26 November 2020
Agent replied · 23 October 2024
Hi Kushal,Thank you for leaving us a 5 star review. It's great to hear that you like our app this much and we hope we continue to help and support you in all things property related.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotCriteria requirements
Every time you sign in you have to set your search criteria. Why, when you have an account? What changes for people when they have a set budget and specification. The location might change but that’s easier to change than having to input all your specifics again. A bit of a nightmare!
Irene · 19 February 2021
Agent replied · 23 October 2024
Hi Irene,Thanks for leaving us a 3 star review. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotEasy to use
I really like zoopla I only gave it a 4 rather than 5 as rightmove is a tiny bit better. Zoopla sends me emails notifications of the recent properties in my range each morning, it’s easy to call the estate agents through Zoopla. I like that I can store my favourite properties.
Laura · 13 February 2021
Agent replied · 23 October 2024
Hi Laura,Thanks for leaving us a 4 star review. We're really glad to hear you have had a good experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is a great app!
I love Zoopla, it’s so easy to use, you can search for houses for sale, search in specific areas, increase and decrease the area you search in and see photos of the houses inside and out. You can also search for sold prices and even how much your own home is worth (estimated).
Phil · 9 November 2020
Agent replied · 23 October 2024
Hi Phil,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our app easy to use and informative, and we hope we continue to help and support you in all things property related. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAwesome
Awesome! I really love Zoopla, because the website is easy to search, and EPC and floor plan almost always included. Also, I find their pet-filter particularly helpful in finding a pet-friendly flat. Will continue to be its user when I buy my first home in UK hopefully in near future!
Lara · 20 June 2021
Agent replied · 23 October 2024
Hi Lara, Thanks so much for leaving us a 5 star review. We're really glad to hear you love our site and find the filters so helpful. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
