Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotOnce upon a time there was a page where…
Once upon a time there was a page where you could describe your property eg House with a greenhouse, hot tub, double garage, greenhouse and conservatory, I do not at the moment want to sell my bungalow, but simply to upgrade it to achieve a more realistic valuation.
Keith · 8 May 2021
Agent replied · 23 October 2024
Hi Keith, Many thanks for taking the time to leave us a 3 star review. Your renovations or refurbishments may be taken into consideration in the Property estimate if it has been recorded by the relevant data source. Our data sources, like Ordnance Survey and HM Land Registry update their information on a regular basis. We then include these updates in our calculations. Otherwise, we aren't able to manually change the estimate we display.You can get a professional valuation from a Zoopla estate agent who will inspect your home and take into account its unique features, please follow the link below to request an appraisal: https://www.zoopla.co.uk/valuation/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotJunk
Useless these days. No way to effectively block thousands of caravans ("park homes"), retirement homes, even when you choose to filter out those
John · 5 January 2024
Agent replied · 23 October 2024
Hi John,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion which has been passed onto the team who are responsible for our property experiences.In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as parking. You can search for exact phrases using quotation marks such as "share of freehold"; to exclude a term you can prefix it with ‘-’ for example -caravan or -park or -mobile.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThis firm are going to get sued over…
This firm are going to get sued over the use of their new algorithm . Hundreds of thousands of pounds are being wiped off the value of people’s homes by this . You can’t wipe these values off and not ask questions . The courts need to look at this
Alexander · 19 October 2020
Agent replied · 23 October 2024
Hi Alexander, Thank you very much for taking the time to leave us a review. We appreciate the feedback you have provided. The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data. Our aim is to provide the most accurate estimates, but it is important to remember that they are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice.If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you.If there's anything we can do to help you with in the future, be sure to visit our Help Centre:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI was contacted straight away
I was contacted straight away, which I really appreciate. The agents have been very helpful and responsive. Since this is an overseas inquiry (USA to France) involving time zones, different real estate systems and sometimes different languages, the assistance and professionalism - and patience - is just wonderful.
Linda · 14 March 2021
Agent replied · 23 October 2024
Hi Linda,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotFiltering needs improvement
It's great that properties are shown but it would be much better if there were additional filters so that properties could be excluded from showing - I appreciate that it would need extra data being fed from Estate Agents but the current filtering is pretty poor for my requirements.
John · 3 December 2020
Agent replied · 23 October 2024
Hi John,Thank you so much for leaving us a review. It is great to hear you like our website and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/We appreciate all the feedback and suggestions you have provided. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat web site
Great web site. A little slower than Rightmove who send out properties quicker so can be first to view .Love the fact that I can see the listings and how many views although not sure if they are accurate .But all in all good.
Julia · 30 November 2021
Agent replied · 23 October 2024
Hi Julia,Thanks for leaving us a 4 star review. We're really glad to hear you like our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHello
Hello, am from Australia am just looking for 3 bedroom plus house or apartment to buy in Glasgow so i can move in with my family in the near future i alwase use Zoopla to look for what i need you are very helpful thank you
Lahouari · 25 July 2021
Agent replied · 23 October 2024
Hi Lahouari,Thanks for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site so far and we hope you'll find a dream home soon! You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here are Help Centre articles showing you step by step how to complete a residential property search on your preferred device and how to tailor your results:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla sends me very interesting…
Zoopla sends me very interesting information about the UK housing market on a regular basis. As A UK home owner I am always interested to know how the market is performing in my area and in the UK in general. Zoopla keeps me very well informed in this respect.
Roy · 19 November 2020
Agent replied · 23 October 2024
Hi Roy,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and our updates. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTried to log in
Tried to log in, forgot my password so had to request a reset, unfortunately not an instant response as is standard with most others, after 4 reset messages I lost interest and logged into rightmove.
Will · 7 January 2023
Agent replied · 23 October 2024
Hi Will,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI have a suggestion about the Notes…
I have a suggestion about the Notes section: When a note is added about a property, it can be seen on the page "Property Notes". It will be very helpful if notes for each property are visible on the "Saved Property" page ...
Mehdi · 16 January 2022
Agent replied · 23 October 2024
Hi Mehdi,Thank you very much for leaving us a four star review and for your suggestion. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your feedback. Your comments have been passed onto the team who are responsible for our property experiences. If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIn my opinion it has not been of great…
In my opinion it has not been of great help I am still looking for a house to rent the only thing I have achieved is having 2 visits to see the houses and it has not been granted to me for the benefits that I have
Javier · 23 March 2021
Agent replied · 23 October 2024
Hi Javier,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotDisappointed that some agents advertise…
Disappointed that some agents advertise properties that have offers accepted on them as still available :(However love the site and check in daily Easy to navigate and when properties similar to my search criteria come on the market, I get notified so don’t miss out
Valued · 10 August 2021
Agent replied · 23 October 2024
Hi,Thanks for taking the time to leave us a 3-star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAwful website
Awful website. Used tobe good but now full of guff and it's impossible to navigate.
Colin · 13 May 2024
Agent replied · 23 October 2024
Hi Colin,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotOur home is freehold and Zoopla have…
Our home is freehold and Zoopla have info on their site as leasehold we purchased the freehold approx 28 years ago. I have rang land registry to confirm this , the error decreases our properties value .
Marie · 26 September 2022
Agent replied · 23 October 2024
Hi Marie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI’m Property investor
I’m Property investor, before the buying property I cheak the market value of house. It’s really help me to find the property on real price. It a very simple and easy way to finding, I’m very thankful to all team of ZOOPLA .Thanks again Mr & Mrs Ash
Ashiq · 5 December 2020
Agent replied · 23 October 2024
Hi Mr & Mrs Ash,Many thanks for your kind comments and for leaving us a 5 star review. We're very happy to hear how helpful you find our site to be, especially the House prices section.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWould not remove 'past sale' details.
Requested they remove some past sale details of my property - they said I had to do it & contact Land Registry etc.Surely it's their site and they determine what is displayed on it - especially if a customer/property owner makes an appropriate request.
A · 2 October 2021
Agent replied · 23 October 2024
Hi,Thank you for sharing your feedback and we're sorry to hear about your negative experience using our website.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. Our mission is to provide data on all residential homes in the UK - over 29 million currently. The sold price information displayed on our site is supplied to us by the government (HM Land Registry) as a matter of public record and is displayed on many sites in the UK. Wo do not remove this information from our site. Any request to consider suppressing this information from public sources should be made in writing to the relevant land registry office together with supporting evidence. If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotInflated prices
I have used this site several times to compare against others. Always find at the rates for rental or buying are over priced. Onthemarket.com or rightmove.com are more realistic. Don't know if they are creating unnecessary unhealthy competition for their commissions?Thanks but no thanks.
A.S · 30 September 2021
Agent replied · 23 October 2024
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. I would like to advise you that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites.All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. If you wish to discuss a listing further please contact the agent directly on either their phone number displayed on the listing, or by emailing them via Email agent.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Warm regards,Zoopla Support
★★★★★ 3/5
TrustpilotI requested 2 bed bungalows in…
I requested 2 bed bungalows in Cleveleys Fy5 you have sent some nice ones over but their on with other agents and when I put an interest in on a property I get message telling me its been let to family yet it still gets sent its frustrating.
Susan · 24 November 2020
Agent replied · 23 October 2024
Hi Susan, Many thanks for your 3 star review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience on our site.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThey have amazing property and staff
They have amazing property and staff. The one who took me round was very polite and professional. However, I couldn't pick the room because of my own personal reason which has nothing to do with their service. I highly recommend zoopla to anyone looking for such service.
KD · 14 February 2021
Agent replied · 23 October 2024
Hi KD,Thanks so much for leaving us a 4 star review. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotLazy unprofessional bums maybe racists…
Lazy unprofessional bums maybe racists needed a short term accommodation and rang them numerous times they just say we will get back to you and never do I think the guys name is Matt or who ever picks up 01752 948807 this number
Pav · 22 November 2021
Agent replied · 23 October 2024
Hi Pav,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with one of the agents who advertise on our portal.We'd like to find out a little bit more about your experience with this agent and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotIt seems that Zoopla properties in Bath…
It seems that Zoopla properties in Bath are mostly for students, properties listed for next year. Or properties that are already let. So getting alerts from Zoopla has not been very effective for someone like me, who is looking to rent a nice property in the next month.
Berlino · 9 November 2020
Agent replied · 23 October 2024
Hi Berlino,Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Also, you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -student.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotVery poor communication.
I've contacted a numerous amount of listings a numerous amount of times and no has got back to me I have called emailed and seen in person and I can't get a reply for a booking to view let alone if I want to rent.
Yazmin · 9 July 2021
Agent replied · 23 October 2024
Hi Yazmin, Thanks for taking the time to leave us a review. We're glad to hear you like our site but we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWhen arranging a viewing
When arranging a viewing, sometimes no confirmations are sent until the last minute or never at all. Any cancellations are never given until you call them. Trying to leave a comment or review on a property is not straightforward or impossible..
Fabion · 3 March 2022
Agent replied · 23 October 2024
Hi Fabion,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUpset with customer service
Upset with customer service. Agents are not replying before asking about anything they replied thst isorry we don’t have. I faced this situation every time.
Krishna · 22 September 2023
Agent replied · 23 October 2024
Hi Krishna,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We would like to advise you that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites.If you do see a property that you are interested in, we recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:https://www.zoopla.co.uk/find-agents/ If you do come across any property listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Many ThanksZoopla Support
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