Trusted Agent profile · Richmond upon Thames
★★★★★
1,674 reviews across 2 platforms
23 Hill Street, Richmond-upon-Thames, TW9 1SX, Richmond upon Thames, TW9 1SX
Part of Knight Frank, see every office.
Knight Frank's office in Richmond upon Thames, at 23 Hill Street, is rated 4.9 out of 5 across 1,674 reviews on two platforms, including 200 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotJamie Vass
Jamie Vass and the KF team supporting him were excellent. Jamie was extremely efficient ; excellent re his communication ; very thorough; quick and responsive ; all executed with a warm and charming style. A credit to KF. And an excellent rental outcome. Gavin
Thank you Gavin. It was a pleasure assisting you and I do hope everything is going well. Thank you again. Jamie
5/5
TrustpilotExcellent service from Knight Frank
We have had an excellent experience with Knight Frank that we are using as our agent for renting out our appartment. In particular Louna has been very proactive and helpful and I would strongly recommend her services.
Dear Julien and Mervy, Thank you for your kind words. It was a pleasure helping you on this occasion. Best wishes,Louna
5/5
TrustpilotExtremely professional and helpful…
Extremely professional and helpful throughout. Catrin Baker has been particularly impressive in the speed and supportiveness of her responses. It makes us as tenants feel very looked after and that we will be safe and happy in our new flat
Dear JonathanIt has been a pleasure to help you with your move. I am here to help should you need anything further.Kind regardsCatrin
5/5
TrustpilotKavita and Katie are great.
Thank you so much for your lovely review! Kavita and I really appreciate your kind words and are so pleased we could help. Kind regards, Katie
5/5
TrustpilotAlways there for us
Throughout the long drawn out sale of our property, Francesca Leighton-Scott and her team provided exemplary service. Professional, friendly, approachable. In particular dealing co-operatively with another agent, following up leads and dealing with the need to conclude urgently for personal reasons. Highly recommended.
Thank you for your kind words Marian. It has been a journey, and I am so pleased that the patience and persistence paid off. It was a pleasure working with you both. Kindest regards, Francesca.
5/5
TrustpilotProfessional, friendly and helpful
From my initial contact with Lexi, subsequent viewings with James, and diligent follow-up from Lexi I found them to be professional, friendly and helpful throughout.Lexi is truly an asset to the Knight Frank team.
Thank you so much for your kind words. It was an absolute pleasure to help you and we hope to work together again in the future! If we can ever be of assistance, please do let us know.Best wishes,Lexi and James
5/5
TrustpilotOmar Areef is the best real estate…
Omar Areef is the best real estate agent ever; extremely helpful, responsive, and always with a good attitude and positive energy. He helped me find and secure my current home, which is better than I even imagined and hoped, taken from a virtual tour. Thank you so much!
Thank you Wan Lin for your fantastic review. It was a pleasure working with you to find you your new London home! Kind regards, Omar
2/5
TrustpilotThe move in experience was terribly disappointing
The move in experience was not very good. First of all, you promised you will check all the appliances and make sure they are in working condition however, at least 3 broken parts was found by us and when we ask for repairing, we have to wait for 2 weeks. Second, the heating was not working at all, we followed the instructions and no heat is generated. The QR code you send us telling us how to use it is already not working I asked for a new one but no reply. Same as the security camera, no instructions given telling us how to use it. The hot water runs out easily and when we are showering it often turn cold. We ask for check, still needs a long time to do it. Finally your agent is not replying at all. I send messages and he only reads but doesn’t reply at all. I don’t know why this is happening. Sometimes when I have an issue no one is there to help. I know the place where I could get a key just 2 hour before I was arriving at my flat. This was a serious mistake taken by you, I asked you many days earlier about the keys but everyone was not sure. This makes me very angry. Hope you could have done better later.
We are really sorry to hear aboutyour experience with the team. We are afraid we have been unable to locate your details. Please do reach out to complaints@knightfrank.com. Thank you and please accept our apologies again.
5/5
TrustpilotGreat Experience
James Szalay was very polite and professional and we had a pleasant experience and got the apartment we wanted. There's been a bit of back and forth with tenant verification platform, but other than that everything was great!
Thank you for the kind review, Alex.I hope that you are enjoying your new home.Please do let me know if I can help with anything else in the future.Very best,James
5/5
TrustpilotI have worked with Charlotte Mackintosh…
I have worked with Charlotte Mackintosh at Knight Frank St John`s Wood branch for the last couple of years.Charlotte has always been totally responsive even to minor issues and the service has been first class. I would not hesitate to work with her again or recommend the office.
Thank you very much for your kind review, it has been a pleasure working with you and hope to work with you again in the future. Wishing you all the best. Charlotte Kind regardsCharlotte
5/5
Trustpilotmove-out
Alfie Rippon has been incredibly responsible and polite throughout the entire process of my move-out. He was extremely helpful and made everything so much easier. I really appreciate his professionalism and support!
Dear Bingyuan,Thank you for the review and kind words. I’m glad I was able to assist with this process.All the best,Alfie
5/5
TrustpilotExcellent team at Knight Frank - friendly and responsive
A big thank you to Louie-Mae Gibson, Charlotte, Sinead and team who have made our experience as tenants incredible. They responded really quickly to our queries and it really felt like we dealt with people who have genuine care for us, the flat and the neighbourhood!
Daniel and Be, thanks so much for this review, we will really miss you guys! Please do always pop along to any Trinity events if you’re about, you will be more than welcome. The whole team wish you the best in your new home, Louie-Mae, Charlotte and Sinead
5/5
TrustpilotDaisy is very attentive
Daisy is very attentive, mature and realistic. She made the whole process very easy, keptme informed and I always felt that she was looking after my interests. I really enjoyed working with her and she is a star.
Thank you so much John for your lovely review. It is always a pleasure working with you and looking forward to continuing to work with you in the future.
5/5
TrustpilotBeth was amazing
Beth Tighe has been one of my favourite agents as I looked for a new home. She took time to understand our needs, was patient and even put up with my abruptness and over excitement!
Thanks for your kind review Has. It was delightful working with you, and no doubt we will cross paths in the future! Best, Beth
5/5
GoogleHands down the best experience from any agent we've had. Knight Frank really handled our sale with the utmost attention and we couldn't be more pleased. They were so quick to find us buyers and kept us informed each step of the way until completion. Thanks Charlie, Liam and team!
5/5
GoogleIt has been great dealing with a group of Professionals in Knight Frank, Richmond office. My main contact person is Peter Norgrove whose friendliness, experience and knowledge of the market in Richmond as well as perseverence and his regular update on the market situation give me the confidence to believe that an equitable deal can and has been achieved. Peter is ably supported by charming Monique Jones, the Office Manager and the very helpful Hannah Bentley, an Associate. Thank you my Friends and I wish you all well in your lovely new office. With best regards from Beng and Sigrid Yap, Singapore.
Dear Mr and Mrs Yap, thank you so much for your kind words it has been a delight dealing with you both as well. If we can help with anything in the future, whether it being in the UK or Singapore, we would be more than happy to assist. Best wishes, Knight Frank Richmond
5/5
TrustpilotKnight Frank are an excellent company…
Knight Frank are an excellent company and are very professional in all they do. Our representative from Knight Frank was Chanell Quire who is truly amazing. She was always responsive, chased up both myself as the Seller and was always speaking to the buyers to make sure that everything that needed attention was being done. She chased up the lawyers as well when necessary. I recommend her highly as well as Knight Frank. I would always use them in the future. Top class professional service.
Dear Stan,Thank you so much for your feedback. I’m glad we got you the result you wanted. It’s been a pleasure representing you in the sale of your home.Wishing you the very best, and please let us know if we can be of further assistance in the future.Kind regardsChanell & the Knight Frank Hampstead & Belsize Park team
5/5
TrustpilotGreat Experience with Knight Frank
Charles Olver at Knight Frank Chelsea is a great agent to have worked with. Always professional, nice and oriented towards a great buying/selling experience, I highly recommend working with Charles if you are looking for a property in the Chelsea area. Thank you!
Thank you, Friedrich. It was a pleasure working with you. We look forward to working with you and the family again soon. Knight Frank Chelsea enjoyed working with you.
5/5
TrustpilotSuper Prime Rental Search
I recently had the pleasure of working with Jamie-Leigh and Amy and I cannot recommend them highly enough! From our very first call it was clear that they are expert in the super prime lettings property market. Their knowledge, professionalism, and dedication was truly exceptional.They went above and beyond to ensure that every property we viewed met my high standards. They were able to provide exclusive access to some of the most sought-after properties in the area. This level of service is truly unparalleled.Throughout the entire process, they were always available to answer my questions and provide valuable insights.If you are looking for super prime property lettings agents who are knowledgeable, professional, and truly cares about their clients, look no further than Jamie-Leigh and Amy.They are simply the best in the business!
Dear Katharine,Thanks so much for your kind review, it really means the world to us.It was a pleasure to assist you with your search and I look forward to working with you again in the future! All the best,Jamie-LeighHead of Super Prime LettingsSouth West London & Home Counties
5/5
GoogleCharlie was very professional and extremely helpful! Great advice, and top guy
Thank you so much for your lovely review. I really appreciate it and look forward to working with you again in the future. Best wishes, Charlie
5/5
TrustpilotAlways helpful and friendly service from the KF team.
My interactions with the Knight Frank team have always been pleasant and professional. Whenever we contact them for maintenance needs or other requests they are helpful, friendly, and take care of everything. Ehteshaam has been especially helpful every month and is always courteous and friendly.
Thank you for your positive feedback! I'm delighted that your interactions with Knight Frank have been pleasant. I appreciate your kind words about my assistance, and it's always a pleasure to assist you.Kind regards,Ehteshaam
5/5
TrustpilotI have had Knight Frank as my letting…
I have had Knight Frank as my letting agents for years and they have been excellent as has Henna Ellahi has been most helpful and efficient with my recent request -thank you! Hilary SH
Thank you Hilary for your really kind review. It was a pleasure assiting you and I am so pleased we got everything sorted. Thank you again. Henna
5/5
TrustpilotThank you Yemi!
Knight Frank have been managing my rental property for 2 years, and Yemi has been been my POC for the past few months. He has been excellent - a marked improvement on the previous POC - with great communications and responsiveness.
Thank you Rebecca. It is really wonderful working with you and I am pleased you are happy with my service. Yemi
5/5
TrustpilotVinnie from Renewals has been…
Vinnie from Renewals has been fantastic! He has been responsive, pro active and took on board my concerns. Thanks to his efforts, the renewal process for me this year has been very smooth and stress-free! Would highly recommend Knight Frank and Vinnie!
Dear Daphne,Thank you for the lovely review.It was a pleasure to assist in securing the renewal of your tenants.Kind regards,Vinnie
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