Trusted Agent profile · Richmond upon Thames
★★★★★
186 reviews across 2 platforms
60 King Street, Twickenham, TW1 3SH, Richmond upon Thames, TW1 3SH
Hamptons's office in Richmond upon Thames, at 60 King Street, is rated 4.6 out of 5 across 186 reviews on two platforms, including 43 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
Thank you for your kind review. Prompt, accurate and responsive communication is exactly the standard we strive to deliver. We greatly appreciate your feedback
5/5
TrustpilotGood communication and very fast…
Good communication and very fast response to the maintenance service
Thank you for your positive feedback. We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience. Thank you for taking the time to leave a review.
1/5
Trustpilot⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office. At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned. We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry. Thank you again for bringing this to our attention.
4/5
TrustpilotDanish Ashraf has been so helpful…
Danish Ashraf has been so helpful during my tenancy, replying to my emails same day and consistently following through. Thank you!
1/5
TrustpilotExtremely disappointing experience with Hamptons at Whyteleafe House
I rented my property through them and remained in contact throughout my tenancy, including during a prolonged and serious noise issue from a neighbouring flat. Despite repeated complaints over many months, communication was largely limited to messages being passed back and forth, with no clear ownership or meaningful resolution.
5/5
TrustpilotI was helped by Danish Ashraf who works…
I was helped by Danish Ashraf who works for Hamptons to arrange the problems I had in my apartment.
5/5
TrustpilotHamptons Property Managing
Hamptons was our property manager for the last 3 years. They were always responsive and timely in handling any issues we had with the flat. I would particularly give mention to April Keane who went above and beyond for us. If Hamptons is letting and managing a property, you are in good hands.
1/5
TrustpilotOffer accepted, paid deposit, then chose a higher offer on day of contract signing
We placed an offer for a property, which was accepted by the landlord and a holding deposit was paid.
Thank you for leaving us a review, customer service is very important to us, and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleGeorgia has been very helpful and responsive in a process of renting our new flat. Very pleased with everything.
Thank you for your review Alicja. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
GoogleTom and the team at Hamptons were total stars. At a stressful time they were really on our side, helping us through the selling process, considerate of our home & the needs of our family, and getting a significant number of viewings, and final offers - all at a difficult time in the housing market. We couldn't recommend them enough. Thanks a million!
Thank you for taking the time to leave us a review. Hamptons International take customer service very seriously and we are delighted to read such positive feedback about the team in Twickenham. We take great pride in our people and the service they provide and are over the moon to hear the team provided you with a 5* service! We hope you have settled in nicely, thank you again!
5/5
GoogleHamptons of Twickenham was our choice of agent, mostly due to the professionalism shown by Tom Headden. It was our first selling experience for over 20 years and Tom not only guided us through the process but provided much needed insights, advise and helpful hints. The stress was removed from the process and I would highly recommend him to anyone looking to sell.
Thank you for taking the time to leave us a review! We are dedicated to providing our customers with outstanding service, so are delighted to receive such wonderful feedback about Tom. Customer feedback is very important to us and we appreciate you taking the time to provide us with yours. We have no doubt the team will be thrilled to read your review, thank you again!
5/5
GoogleWe had a fantastic experience with Hamptons for a short let near Twickenham. Georgia Lidyard recommended a great property and looked after all our needs in a professional and friendly manner - making the whole process very smooth and stress-free. We would highly recommend Hamptons.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Hamptons Customer Care.
5/5
GoogleA highly professional team that continually exceeded our expectations. We recently sold our property through Hamptons in Twickenham, achieving completion within 7 weeks of the first viewing. At every stage, they were exceptional. The team found and selected a number of serious viewers for our property and condensed the viewings into a few days to minimise the disruption to our family. They thoroughly vetted each offer and helped us to decide on the best buyer for us, then proactively managed the process right through to completion. The service was faultless and I would highly recommend Hamptons Twickenham to any seller, or indeed buyer.
Hi Madeline, we are delighted that you enlisted Hamptons Estate Agents Twickenham and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
5/5
GoogleTo team Hamptons-international, I would like to say thank you to Tom Headden and his team for guiding me through the purchase of my neighbours property. I haven't been in the housing market for over forty years and found the team very helpful and pleasant to deal with. Many thanks, Sue Wilson
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Tom and the team had such a positive impact on your experience with us. It is particularly great to hear that the team were always on hand to offer you such important support and advice. We take great pride in our people and look forward to sharing your review with with the Twickenham office. Thank you again!
5/5
TrustpilotGreat Letting Experience with Hamptons Reigate
We are currently renting a property managed by Hamptons Reigate, and this is actually our second property with them. Overall, our letting experience with Hamptons has been very positive, and the process has always been smooth and professional.
5/5
TrustpilotI’ve had a really positive experience…
I’ve had a really positive experience with Hampton Agent Management. From the start, their service has been professional, efficient, and genuinely supportive. Communication has been clear and consistent throughout, which made everything feel straightforward and stress-free.
5/5
GoogleLaylee and Tom were an absolute pleasure to deal with. We had a few hiccups in our purchase when our seller’s seller pulled out but the team at Hamptons kept us well informed and was very helpful. Professional, courteous, flexible and prompt - very much recommended!
Thank you for leaving us a review. Customer service is very important to us and as a result it is wonderful to hear that the team have had such a positive impact on your experience with us, particularly Laylee and Tom. It is especially wonderful to hear the team kept you informed throughout and offered a courteous, flexible and prompt service. We take great pride in our people and look forward to sharing your review with the whole team, thank you again.
5/5
TrustpilotQuick resolution
Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.
5/5
GoogleLauren Gilbane is an absolute pleasure to deal with as are Hamptons in general. She responds to any queries straight away and always organises getting things done straight away. I would definitely recommend Hamptons, they are the best agents that I have dealt with.
Thank you for leaving us a review. We take customer service very seriously and are delighted to hear that Lauren and the team had such a positive impact on your experience with us and it is particularly wonderful to hear that all queries were answered quickly and efficiently. We take great pride in our people and look forward to sharing your review with the team. Thank you again.
4/5
GoogleLaylee has been patient and efficient so far on our first home buying experience, although we are yet to find a property she is in regular contact and is trying to fulfil our wishlist. (4 stars simply because we are yet to secure a home).
Thank you for taking the time to leave us a review! We take great pride in offering a high level of customer service and are pleased to hear you are so far having a positive experience with Laylee. Thank you again and good luck in securing your new home!
5/5
TrustpilotFlat rental
I have used Hamptons to manage the rental of my flat for many years and have found them to be efficient, professional and friendly. I would absolutely recommend them
5/5
GoogleA very responsive team with a professionl outlook. Attention to detail really shines through for a landlord like myself that is an important quality in a managing agent. I worked with Daniel Carey who so far hasn't put a foot wrong and has shown to be diligent and attentive. I have used other managing agents before and can categorically say the Hamptons Twickenham branch are the best I have experienced.PositiveResponsiveness, Professionalism
5/5
TrustpilotI have always been well looked after by…
I have always been well looked after by Hamptons, especially by Lucy Desborough. The service has always been very prompt and immediate.
5/5
TrustpilotExcellent Service from Constance at Hamptons
I’ve had a really great experience with Constance from Hamptons. She has been incredibly helpful, professional, and supportive throughout the whole process of renting my home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Richmond upon Thames office has 186 reviews across two platforms: 43 on Google, 143 on Trustpilot (across the whole business).
Hamptons Twickenham Sales is rated 4.6 out of 5 across all 186 reviews, and 4.9 out of 5 on Google from 43 reviews.
Hamptons Twickenham Sales, 60 King Street, Twickenham, TW1 3SH, Richmond upon Thames, TW1 3SH.
