5/5
TW office
We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.
Trusted Agent profile · Richmond upon Thames
★★★★★
186 reviews across 2 platforms
60 King Street, Twickenham, TW1 3SH, Richmond upon Thames, TW1 3SH
Hamptons's office in Richmond upon Thames, at 60 King Street, is rated 4.6 out of 5 across 186 reviews on two platforms, including 43 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TW office
We have worked with Nikki in the TW office. Nikki has consistently been responsive in managing whatever has come through in our dealings. I would recommend Nikki and Hamptons for property management.
5/5
We have been using the Harpenden branch…
We have been using the Harpenden branch of Hamptons for several years, and I have always been impressed by the consistently high level of service they provide.
Thank you for taking the time to leave such a wonderful review and for your continued trust in the Harpenden team over the years. We are delighted to hear that you have consistently received a high level of service and that your experience with Hamptons has been both straightforward and stress-free. Providing professional, knowledgeable and reliable support is something we pride ourselves on, so it is fantastic to know that this has been reflected in your dealings with the branch. It is especially rewarding to hear your recognition of Daniel, Sally and Ameesha. Your comments about their professionalism, clear communication and willingness to go above and beyond will mean a great deal to them. I will ensure that your kind words are shared with them and their manager. Thank you once again for your recommendation and for taking the time to acknowledge the team's efforts. We truly value your loyalty and look forward to continuing to support you for many years to come.
5/5
Perfection
Quick, efficient, responsive, and respectful. Best service one could ask for… Appreciated the work, Danish Ashraf.
Thank you for your fantastic review. A special thank you for recognising Danish. We know he will be pleased to hear that his efforts made such a positive impression and helped ensure your experience was a great one. We really appreciate you taking the time to share your feedback, and thank you for choosing Hamptons. We wish you all the very best and look forward to assisting you again in the future.
5/5
Good property management
We have rented our flat through Hamptons for a number of years. Harjeet has been our property manager. At all times she has been responsive and professional. Always friendly and always helpful. I could rely upon her to sort any issues out
5/5
My experience with Hamptons lettings…
My experience with Hamptons lettings agency in Windsor has been very positive over the last two years. Patryk has been really helpful and he always tries to find the best solution to help me as a tenant. Overall, they are a very professional agency.
5/5
I rent my property through Hamptons
I rent my property through Hamptons. I have received excellent service from Harjeet my property manager. She has been very efficient and any issues are dealt with promptly. She has given me guidance, help and care throughout my tenancy. Thank you Harjeet.
5/5
Rental management
Hamptons have been managing my properly for years now and I’ve always had a good experience with them. They take care of everything very professionally and I’m always well informed about anything that needs my attention. I mostly liaise with Constance and she in particular has been great to deal with. Always very friendly and prompt to reply to questions. She’s definitely made my life easier in terms of my property. I’d definitely recommend.
5/5
Hamptons Property Management
I have been using Hamptons, St. Albans for short term lets for over 4 years and the whole team have been absolutely brilliant. I am particularly impressed with David Whiting the property manager. He has been very responsive, professional and friendly in dealing with any of the issues at the property. He seems to have a great team of reliable and friendly contractors on call that fix all the problems quickly and professionally.
5/5
Danish Ashraf - Property Manager
Danish Ashraf is very helpful when I need things sorted as a Property Manager. He is also very friendly and assuring when getting things done.
1/5
Danger to all solo women
Danger to all solo women. Sexually harass you take pictures of you in your room. Unprofessional and blame the client banning them worldwide with their lies. Give you food tell you it's not hot which burns your mouth. Ashford kent.
Thank you for taking the time to leave a review. Customer service is extremely important to us, so we’re naturally disappointed to read your feedback. However, it appears your review may have been intended for a hotel chain, which we are not. We are an estate agency and do not have any branches in Ashford, Kent If your experience does relate to Hamptons estate agency, we would appreciate the opportunity to look into your concerns further. Please feel free to contact us at customercare@hamptons.co.uk with your details so we can investigate Thank you again
5/5
Great Experience
Very responsive and very helpful with any of my inquiries or requests. Especially working with Danish has been a pleasure.
5/5
Got a Complicated Client Over the Line…
I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Jen and our Cheltenham team were able to support you through what we appreciate can be a challenging rental process, particularly when returning to the UK after many years overseas. It's wonderful to know that you felt listened to and supported throughout your property search, and that Jen's sincerity, professionalism and commitment helped make your relocation experience a positive one. We wish you every happiness in your new home and thank you for recommending Hamptons.
5/5
We had such a fantastic experience with…
We had such a fantastic experience with Phillip at the Rickmansworth office while looking for our new home.
We are delighted to hear about your positive experience with Phillip and that he was able to support you throughout your property search. Finding a new home is an important decision, and it is fantastic to know that Phillip's professionalism, patience and genuine commitment to helping you made the process such a positive one. It is especially pleasing to hear that he took the time to answer your questions, arrange additional viewings and provide those extra touches that helped you feel informed and confident in your decision. Delivering excellent customer service is something we pride ourselves on, and your feedback demonstrates exactly the standard we strive to achieve. Thank you once again for your kind words. We will ensure that Phillip and the Rickmansworth team receive your feedback, and we wish you every happiness in your new home.
5/5
Strong in Management
Hamptons have been managing my UK house now for 4 years. They are thorough, professional and have always gone the extra mile for me. I can highly recommend.
Thank you for leaving us such a positive review. We are delighted to learn that you were happy with the service provided and that your experience with Hamptons was a positive one. Our team is committed to delivering a high standard of customer service, and it is always rewarding to receive such encouraging feedback. We sincerely appreciate you taking the time to share your experience and will be sure to pass your comments on to the team. Thank you again for your support.
5/5
Appreciation to Danish Ashraf
I would like to express my appreciation for Danish Ashraf and the excellent support he provided throughout the process of replacing our washing machine.
Thank you for your fantastic review. We are pleased to hear that you were happy with the service you received. Our teams work hard to deliver the best possible experience for our clients, so it is always encouraging to receive such positive feedback. We greatly appreciate you taking the time to share your experience and will ensure your comments are passed on to the team. Thank you again for your support and for choosing Hamptons.
5/5
I recently met Laylee from the Twickenham branch & am pleased to say that she stood head & shoulders above the majority of agents that I encounter on a regular basis. I had not used Hamptons before. But I found that Laylee had all the ingredients that I like to see in an estate agent; Great communication, good local knowledge, & a personality. The same cannot be said of all those that I have had to deal with, so I believe that she deserves the recognition for this. It is a breathe of fresh air to speak to an agent that can make you feel relaxed & always comes back to you. One that you can trust. Not to mention her 'can do' attitude. And this is important because not all transactions run as smoothly as you'd like. I run my own companies & it is important to recognise assets, & I believe that Laylee is a credit to Hamptons. In fact I am looking at another property later, solely because of this attitude. Hopefully that will be successful too.
Thank you for taking the time to leave us a review! We take customer service very seriously and are delighted to hear that Laylee made such a positive impact to your experience with us. We take great pride in our people and agree, Laylee is a credit to Hamptons and we are incredibly proud to receive such fantastic feedback about her! Thank you again.
5/5
A big thanks to Tom and Geraldine at Hamptons for selling our house and helping us to buy our new home. Thanks to Tom for getting us a good price and keeping things moving. A special thanks to Geraldine who showed us around our prospective house in a relaxed and friendly manner. I really appreciated the fact she did not give us the hard sell but allowed us to look around and make up our own minds. There were a few issues along the way and she gave some helpful impartial advice which was gratefully received. Hamptons did a great job for us and I would recommend them highly.
Thank you for your review. We take customer service very seriously and are delighted to receive such fantastic feedback about your experience with the Twickenham team! We take great pride in our people so are naturally elated to hear that Tom and Geraldine has such a positive impact on your sale/purchase. Congratulations on both, thank you again!
5/5
My wife and I seriously considered moving to Twickenham to start our new life together. It was a very difficult decision but one that was necessary at the time. We met Laylee from Hamptons and she made it possible for us to see a few properties at very short notice. Laylee was very professional and patient, she was honest about the disadvantages and the advantages of all the properties that showed us. My wife and I were both impressed by the quality of service and care. Their service was personal and we were not made to feel pressured in any way, which helped us with our decision. Thank you Hamptons and Laylee.
Thank you for taking the time to leave us a review! We take great pride in our people and the level of service they offer our customers so are delighted to recieve such fantastic feedback about Laylee. We are sure she will be thrilled to read your kind words, thank you again!
5/5
Thanks to the rental team, Monika Petrackova and John Pope and Stacey Mean, of making efforts in marketing, guiding and arranging viewings and detailed follow up with financial and background references of potential tenants. Highly recommended.
"Thank you for your glowing review! Our rental team takes pride in providing exceptional service to our clients. We're thrilled to hear that Monika, John, and Stacey exceeded your expectations. Your recommendation means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
April Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
Thank you for taking the time to share your feedback. I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference. I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts. Thank you again for your feedback.
5/5
I dealt with Georgia and she was excellent. She was on hand even after we had moved in and went well over and above. A credit to the company and highly recommend
Thank you for taking the time to leave us a review Caroline. We are so pleased to know that the team provided you with a high level of service!
5/5
Danish Ashraf is a class act
Danish Ashraf has single handedly transformed my experience of Hamptons.
Thank you for taking the time to leave such a fantastic review. We are delighted to hear about the positive difference Danish has made to your experience with Hamptons. Your comments perfectly reflect the qualities we value most in our Property Managers, and it is wonderful to know that his proactive approach, professionalism and commitment have provided you with such confidence and reassurance. Managing challenging situations is never easy, and it is especially pleasing to hear that Danish remained calm, professional and solution-focused throughout while working to achieve the best possible outcome for all parties. We're also glad that his sense of humour helped make even the more difficult situations a little easier to navigate. Your feedback is greatly appreciated, and I will ensure that your kind words are shared with Danish and his management team. I know he will be thrilled to receive such high praise. Thank you once again for your continued trust in Hamptons. We look forward to supporting you for many years to come.
5/5
Friendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
Thank you for taking the time to leave this review. We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions. Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
1/5
Avoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience. We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately. Thank you again for bringing this to our attention.
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