Trusted Agent profile · Richmond upon Thames
★★★★★
1,694 reviews across 2 platforms
8 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Hamptons, see every office.
Hamptons's office in Richmond upon Thames, at 8 The Quadrant, is rated 4.4 out of 5 across 1,694 reviews on two platforms, including 249 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty Manager April Keane
April Keane has made the last couple of weeks of my tenancy very enjoyable. Any issues and requests have been resolved in a timely manner, and she has consistently been available to support me as a tenant. She has been professional and kind at every step of the way, which I am thankful to her for.
5/5
TrustpilotThanks to Heather at Hamptons for her…
Thanks to Heather at Hamptons for her excellent customer service, my plumbing issue was dealt with quickly.
1/5
TrustpilotTerrible, don't come back to you
Wanted to view a property however calls not answered despite trying many times, messages not responded to and no one has been in touch to book a viewing.
5/5
TrustpilotResponsive, pleasant, easy
Speaking as a tenant of ~1.5 years, working with Hamptons continues to be a great experience. Anca, our property manager, is always incredibly responsive over email and always quick to resolve any issues. Would highly recommend.
5/5
TrustpilotDan Johnson at Harpenden branch has…
Dan Johnson at Harpenden branch has been an excellent agent. He keeps me well informed and follows up on queries quickly. If I leave messages for him they are followed up quickly by colleagues.
5/5
Trustpilot...a Landlord's observations.
I have been with Hamptons for well over twenty years and the property managers have always looked after me with patience and kindness.My current manager, Jocelyn Williams, although only having been my manager for a few months, has already exhibited the much-appreciated qualities of alacrity of response, anticipation and reassurance. Thank you.2
5/5
TrustpilotHamptons Stratford Upon Avon
Having had an initial mixed experience, I'm pleased to say since Sharon Barnard took over the relationship for managing my property the service has been excellent. She and her team "go the extra mile"
Thank you for your review, we are delighted to receive your feedback and look forward to sharing this with Sharon and the team.
4/5
TrustpilotOverall I would say the team do a very…
Overall I would say the team do a very good job, especially Angela Parn.
1/5
TrustpilotVery rude and unprofessional
Very rude and unprofessional. No respect for customers. Also likes to snitch on the landlord and has only his own interests at heart
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotMya Miller from Hamptons
Mya Miller from Hamptons made issues with my rental property easy to resolve; she was efficient and a pleasure to work with.
5/5
TrustpilotOlivia and Fiona: Top Team
Olivia and Fiona provided a very friendly and effective service, helping our family secure tenancy at a wonderful house in Langton Green. Great team support from everyone at Hamptons, Tunbridge Wells. Thanks very much
5/5
Trustpilotimpressed with Hamptons Sunningdale team
My wife and i were very impressed with the Hamptons Sunningdale team during our recent house purchase. Proactive, professional and empathetic all in good measure as we navigated the legal and financial hurdles of house purchase in the UK. Nothing was to much trouble. Highly recommend.
1/5
TrustpilotIf you want to sell your home for a song, then great
Not a great agent. Not many clients. Pushing to sell for a song. Avoid
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleHamptons were very professional, efficient and responsive in selling two properties for us and securing good prices. They were very pleasant and helpful.
Thank you for your review Alexandra. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotCharlotte is real credit to her team
Charlotte in caterham branch is a real credit to her team! She made the whole process from start to finish very smooth -nothing was to much hassle she was always at the end of the phone!Thank you
Thank you for leaving us a review, it is fantastic to hear Charlotte had such a positive impact on your experience, we look forward to sharing your review with her.
5/5
TrustpilotA very professional agency
A very professional agency with a brilliant set of people like David Whiting. He always keeps us informed and provides all the help necessary. Never faced any problems in the last 8 years.
1/5
TrustpilotUse OpenRent and cut the middle man
Use OpenRent. Download the app and join more than 5 million people cutting the middle man and setting an open, honest, and transparent relationship between the landlord and the tenant.
5/5
TrustpilotMathilda Hall at Hamptons continues to…
Mathilda Hall at Hamptons continues to provide us with excellent service regarding the rental property we have. Thank you for all of your help in ensuring us stress free management of the property!
5/5
TrustpilotBest agents in the area by far
I've been dealing with Hamptons lettings for more than 8 years as a contractor. A member of my family is a tenant. I've dealt with Hamptons sales several times over the years.Hamptons are far and away the best lettings agency in the area - I know, I've worked with a number of others.The lettings department respond quicker to property issues than any others I've dealt with.
5/5
TrustpilotJudy Palethorpe is all that is good with…
Judy Palethorpe is all that is good with the Hamptons!
5/5
GoogleI am delighted to recommend Hamptons in Richmond following the recent sale of our family home. Matthew, Max and the rest of the team were always friendly, reliable and professional and they provided an excellent service. VK
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear that Matthew and Max have had such a positive impact on your experience with us. We take great pride in our people and are particularly pleased to hear they were friendly, reliable and professional in their approach. Thank you again, we look forward to sharing your review with the team.
5/5
TrustpilotJust a quick note to say a big thank…
Just a quick note to say a big thank you once again to Rebecca Pole in the Rickmansworth office, the level of detail and service is to be commended, she is always polite,professional and extremely knowledgeable.Thanks
Thank you for leaving us a review, it is fantastic to hear Rebecca and the team provided you with such a high level of service. We look forward to sharing your review with the team.
5/5
TrustpilotVery professional service and…
Very professional service and communication
1/5
TrustpilotTerrible company to work with
Terrible company to work withWhen you renting one of their properties they threaten marketing visits to pressure you to renew soonerEmpty platitudes are their standard style of communicationCustomer service non existentWorst ever!
Thank you for your review. We are disappointed to hear you feel this way and would like to look into your feedback in more detail. Please contact customercare@hamptons.co.uk with your full name and details who will ensure this addressed.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Hamptons Richmond Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
