Trusted Agent profile · Richmond upon Thames
★★★★★
1,696 reviews across 2 platforms
8 The Quadrant, Richmond, TW9 1BP, Richmond upon Thames, TW9 1BP
Part of Hamptons, see every office.
Hamptons's office in Richmond upon Thames, at 8 The Quadrant, is rated 4.4 out of 5 across 1,696 reviews on two platforms, including 249 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotAttentive to details on the property
Current property manager is great and very attentive - not just to correspondence and concerns, but visiting the property and taking the time to look at areas which might need updating. Overall am very happy with our current interactions
5/5
TrustpilotSelen Hurbas
Selen Hurbas is a great property manager, she is very supportive and responsive.
5/5
TrustpilotCrisis Resolved Quickly
While we have had some trouble with Hampton's in the past, we are giving 5 stars purely due to our new property manager Alex who resolved a blocked drain outside our flat (causing flooding) as quick as possible. He really want the extra mile calling several different companies to find someone who could help us immediately and was polite and friendly despite our relentless messaging about the issue. Thanks, Alex!
5/5
TrustpilotHamptons, Marlow.
I bought a house via Hamptons, Marlow. I've always had low expectations of estate agents - based on all my previous dealings with them but Stuart at Hamptons really surprised us. He was straightforward and honest. If only all estate agents were like this.
Thank you for leaving us a review. It is excellent to hear Stuart has provided such a high level of service and hopefully restored some of your faith in the profession. We treat customer feedback very seriously and look forward to making him aware of your review. Thank you again.
1/5
GoogleAn almost harrowing experience that does all estate agent stereotypes proud! Referencing of two people with solid and comfortable earnings required complicated accountants references, a page-long reference form from the MD of one's investment bank, intrusive disclosure and woeful disregard of private information and the data protection act Then there was the landlord who couldn't find his own lease or insurance documentation. And the clause in the Hamptons contract which asks the tenant to indemnify the landlord if their insurance doesn't pay out. It's very much "Hamptons and their client" vs. the tenant. Entirely unprofessional, definitely incompetent and quite appalling
5/5
TrustpilotRecommended
Hamptons has been my property management company in the past 20 more years. I found its services good and reliable. My Property Manager Monika and Lettings Manager George are both excellent, very professional and helpful with good advice and follow up.
4/5
GoogleOur house was listed with a local Kew agent, and we invited Hampton's to join them as we felt they would add another dimension through their local and international connections. Our sector of the market is currently slow, and disappointingly, there weren't many viewings, however, in the main they were quality, proceedable buyers, and I had the impression they were working hard to find potential buyers for us. We were impressed by the structured, quality weekly phone calls we received to update us and talk about next steps throughout the marketing process. Once the offer was received, the agent, Justin, was excellent in terms of progressing the sale - he was available, informed, responsive, professional, and agreeably terrier like in his persistence in managing the sale process through. We exchanged three weeks after the offer was accepted and completed 3 working days after we exchanged, which I felt was very good going. I would have given four stars if the level of commission had been the same as our local agent! We would definitely consider using Hampton's again.
5/5
GoogleJon acted as agent for a flat we recently bought in Richmond. He was great to deal with; very helpful and responsive. I would highly recommend him to others.
Hi there Karl, thank you for leaving such a wonderful review. We pride ourselves on our customer service and are pleased to know that we provided you with the best. We wish you many happy memories in your new home.
5/5
GoogleExcellent service by Sheila. She showed us a variety of properties, working off what we were looking for. She was extremely helpful and pleasant to deal with. In the end she helped us secure a lovely flat - we couldn't be happier with it!
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with the team in Richmond. It is wonderful to hear that throughout the process Sheila kept you well informed and provided you a 5* service, we look forward to sharing your review with the team! Thank you again, we hope you have settled in nicely.
5/5
TrustpilotHamptons in Amersham are wonderful!
Hamptons in Amersham are wonderful!Melissa, Kraig, Aidan and the rest of the team were all highly professional and more important knowledgeable in guiding me through the process from the first viewing to when i finally moved in many months later.I definitely recommend them.
Thank you for leaving us a review, we have no doubt Melissa, Kraig, Aidan and the team will be delighted to receive your feedback, thank you again.
1/5
TrustpilotAvoid Hamptons if you want your deposit back
Been waiting for over a month to get back my deposit, after renting a property serviced by Hamptons for over 3 years. Very disappointed with the service, avoid !EDIT: another month has passed and I still haven't gotten my deposit. Poor customer service!
Thank you for leaving us a review. We can see you have raised this matter with our property management department and customer care team who have responsed accordingly. We trust they have been able to provide further clarity regarding your deposit and reassure you of our best intentions. Thank you again.
5/5
TrustpilotThank you Sana and Hamptons Team!
I am renting with Hamptons who are also managing the property. Sana Uddin serves as my property manager and she has been extremely professional and organized in addressing all my concerns no matter how small or large and communicating efficiently between the property owner and myself. I am very happy to be working with her and grateful for her assistance.
4/5
TrustpilotJennifer Powell (Senior Property…
Jennifer Powell (Senior Property Manager) from Hamptons has been a pleasure to work with. Courtous, timely, and informative replies helped us navigate what is a very difficult and competitive rental market.
5/5
TrustpilotHamptons offer tenants great service
Hamptons is our current rental providers. The team were great from our initial search for a property. Our selection and move into our current rental property they manage was smooth, easy and all requests/questions/concerns are always answered very quickly.
5/5
TrustpilotWe are more than happy with Hamptons…
We are more than happy with Hamptons especially Rebecca!She responds quickly proactive very pleasant and more than helpful!Very happy
5/5
GoogleHamptons in Richmond - and especially the Senior Sales Negotiator, Cameron Bell - worked tirelessly to ensure that our very tight time schedule would be met. I would recommend them to anyone buying or selling property in the area - they are knowledgeable and helpful.
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to receive such positive feedback about Cameron. We take great pride in our people and will be sure to pass your feedback on. Thank you again!
5/5
GoogleHamptons were first class in all respects, particularly as regards being pro active and courteous. Communication was excellent and we were updated on a regular basis with progress on our sale. Cameron Bell deserves special mention for his patience, negotiating skills and willingness to help.
Thank you for leaving us a review! We take customer service very seriously and it is wonderful to receive such positive feedback about the team and particularly Cameron, we will ensure your kind words are passed on. Thank you again and for choosing Hamptons!
5/5
TrustpilotDaniel Johnson at Hamptons contacted a…
Daniel Johnson at Hamptons contacted a company to investigate a problem with the washing machine at one of our rented properties. They made their assessment and Daniel advised us to let the repair company carry out repairs to the machine rather than replace it. This was a much cheaper and environmentally sound option.We are very pleased with the outcome.
5/5
GoogleWe are so pleased with the management of the property we are renting. The customer service provided is outstanding. Lois Hickey in particular, is extremely efficient in responding to our needs, nothing is too much trouble. Thanks for doing a great job Hamptons!
Thank you for leaving us a review. Customer service is very important to us and we are delighted to hear you are having such a positive experience with our property management department. We take great pride in our people and are thrilled to hear that the advice and support Lois is offering has such a positive impact on your experience. We hope you are enjoying your new home, thank you again!
5/5
TrustpilotDan in Muswell Hill was a fantastic…
Dan in Muswell Hill was a fantastic agent and I can't recommend him enough! Professional, transparent and overall just a great person to work with.
5/5
TrustpilotJoe has been fantastic throughout our…
Great experience with Hamptons. Joe Sanders has been fantastic throughout our tenancy. He is prompt and organized. Pleasure to deal with.
5/5
TrustpilotApril Keane
My communication with April Keane has been superb. She provides an extremely clear and timely response to all requests and concerns.
4/5
TrustpilotVery efficient and dependable
I am very pleased with the services provided by my property manager, Patryk Lehmann and Hamptons as a whole. I can communicate with them efficiently as they are quick to response to all my queries . Helpfull and dependable.
1/5
Trustpilotcost me at least 3 days for booking a…
cost me at least 3 days for booking a house viewing, when I texted the agent, they never respond unless you make the call. finally, the agent told me that landlord already accepted someone's offer, great!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
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