Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible company to work with
Terrible company to work withWhen you renting one of their properties they threaten marketing visits to pressure you to renew soonerEmpty platitudes are their standard style of communicationCustomer service non existentWorst ever!
Lauriemk3 · 9 April 2021
Agent replied · 26 October 2024
Thank you for your review. We are disappointed to hear you feel this way and would like to look into your feedback in more detail. Please contact customercare@hamptons.co.uk with your full name and details who will ensure this addressed.
★★★★★ 5/5
TrustpilotVery professional service and…
Very professional service and communication
Salman · 17 June 2025
★★★★★ 2/5
TrustpilotMight be a personal experience but…
Might be a personal experience but somehow slow to get in contact with the staff as they always seem to be on holiday...
Jeff · 29 August 2022
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotHamptons and my property manager
Hamptons and my property manager, Amy Goldstein, are both terrific. They are responsive, use excellent repair groups and are a pleasure to work with. I feel we are lucky to have them as our property managers.
Arthur · 19 February 2020
Agent replied · 26 October 2024
Thank you for leaving us a review. Customer service is very important to us and as such we are delighted to hear Amy has been a pleasure to deal with, thank you again.
★★★★★ 5/5
TrustpilotFlat Management
Anca Ciobanu does and excellent in managing my flat letting on behalf of Hamptons. She is always very responsive, reliable and provides options for maintenance costs. I am very happy with her work.
Kengi · 28 April 2024
★★★★★ 4/5
TrustpilotHamptons have been in charge of renting…
Hamptons have been in charge of renting our property in Taplow for the past 3 years. In general the service has been good particularly from Judy in the Maidenhead office. However she has sometimes been let down by the performance of Hamptons accounts department who have not always measured up when using their third party payment service.
Jack · 25 May 2022
★★★★★ 5/5
TrustpilotWe have rented through Hamptons many times.
We have rented through Hamptons many times over the years whilst in between selling and buying our next property. They have always been very professional. We are renting now and Jocelyn, our property manager, has always been proactive, helpful and friendly. She keeps us informed when things need sorting out.
IDT · 22 February 2023
★★★★★ 5/5
TrustpilotThanks Melanie for always responding…
Thanks Melanie for always responding to my enquiries so quickly and efficiently.
KARIN · 10 December 2021
★★★★★ 5/5
GoogleIt was great working with Rory throughout my purchase of a flat in Richmond. He was always on top of things, a step ahead and made sure all questions were answered in a timely fashion. Thanks for your help Rory. As a novice buyer, you really helped me pull through with the purchase.
Calvin · 23 October 2022
★★★★★ 1/5
TrustpilotThe absolute worst housing management…
The absolute worst housing management and agency. Over the years we (the tenants) have been spoken to with disrespect and when requested any improvements/issues, responses took weeks. Utterly incompetent.
Anonymous · 17 September 2021
Agent replied · 26 October 2024
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
★★★★★ 5/5
TrustpilotAs a long term landlord......
Hamptons have managed our home for 5 years. They handle all the issues, large and small. What I particularly like is that when they make a mistake, they will acknowledge it and work hard to resolve it. They are also very flexible in their approach. That's how to build a long-term relationship. We are all human, but these are decent, reasonable people.
P&S · 7 July 2021
★★★★★ 5/5
TrustpilotNick Summerfield Is our new account…
Nick Summerfield Is our new account manager he has made the transition from the previous manager with his professional attitude we look forward to working with him going forwardColeen and Brian ayton
Coleen · 1 May 2024
★★★★★ 1/5
TrustpilotCannot get hold of them
Cannot get hold of them, they wont return e mails or calls.....will go elsewhere to purchase a new home !! poor sellers must think no one is interested in their homes
Danny · 18 March 2021
Agent replied · 26 October 2024
Thank you for your feedback, we are naturally disappointed to hear to hear this and would welcome the opportunity to address your comments with the team. Please do email customercare@hamptons.co.uk with your full name and the name of the branch you dealt with for us to investigate further.
★★★★★ 5/5
TrustpilotThe Dream Team
Hampton’s (Godalming) gave us a consistently high level, professional and wise guidance throughout the long stressful process of parting from our beautiful house of 32 years. Jake Chandler, Jason Harvey and Pippa Kilby, ably supported by Ross Bounds and others were the dream team, always ready to walk the extra mile and sort things out. In short, they were magnificent.
Jan · 13 October 2021
★★★★★ 5/5
GoogleWe sold our house in East Twickenham through Hamptons. They were superb from the start. Very professional, good feedback, good advice. After the sale was agreed they helped us to exchange and complete on time
Varya · 10 January 2020
Agent replied · 8 January 2025
Thank you for leaving us a review. We take customer service very seriously and and as such it is wonderful to hear our team in Richmond provided you with a 5* service. Feedback is important to us and we are delighted to hear you were offered useful advice and a professional service. Thank you again, we look forward to sharing your review with the team.
★★★★★ 4/5
TrustpilotThanks to Riccardo Sapia at Hamptons…
Thanks to Riccardo Sapia at Hamptons for his sensitive and professional approach when selling our house.
Luke · 3 December 2020
★★★★★ 5/5
TrustpilotWe had very good service from Hamptons.
We had very good service from Hamptons.Sophie and Sharon presented our property professionally and efficiently.We were kept informed of progress promptly at all stages.Really good tenants were found for us within five days of launch.The proceeding paperwork went smoothly.We can strongly recommend them to prospective landlords.Jenny Smith and Jill Steeden
Jenny · 10 January 2023
★★★★★ 5/5
GoogleHamptons were very fast in finding a tenant on the terms I wanted, were very well connected with market activity, and were very responsive and proactive in managing the whole process. Went great. Delighted with the service.
Stewart · 24 October 2018
Agent replied · 22 October 2024
Thank you for taking the time to leave us a review. We take customer service very seriously and are delighted to hear the team provided you with a 5* service. Thank you again, we hope the remainder of the tenancy runs just as smoothly!
★★★★★ 4/5
TrustpilotAnca managed our rental property in…
Anca managed our rental property in Clapham. She was very attentive and on top of managing the tenants and related issues / requests in a timely manner. Great job Anca !
Ian · 4 May 2024
★★★★★ 5/5
GoogleWe are very grateful to the Richmond Hamptons’ team. Working with them all was a pleasure. Their manners and professionalism were remarkable.
Before hiring them we worked with a few other agencies unsuccessfully. They made a big difference and brought real results; for us it was very important that they respected how we wanted to manage the all process. We highly recommend hiring them.
Roberta · 23 October 2020
★★★★★ 5/5
TrustpilotSamantha Jennings was excellent
Samantha Jennings was excellent. very proactive and helpfulAlways a pleasure to work with
Faisal · 27 June 2021
★★★★★ 5/5
TrustpilotGood experience in general with…
Good experience in general with Hamptons - I have had the pleasure of corresponding with Anca Ciobanu, who is always prompt and will assist with professionalism any issue you may have
Andrew · 30 April 2024
★★★★★ 5/5
TrustpilotHamptons quality service
I have had a number of interactions with Hamptons. The main contact point is Lucy Desborough. I found the service to be responsive and efficient. The interactions are friendly and helpful.
Andrew · 29 April 2024
★★★★★ 5/5
GoogleI had such a positive experience with Matthew from Hamptons. He went above and beyond even advising me on my onward purchase which was not through Hamptons at all. I was so grateful to have the benefit of his wide experience in making such a big purchase. He was so pleasant, knowledgeable and responsive. Very gratefulPositiveResponsiveness, Quality, Professionalism, Value
Afrina · 23 October 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
