Trusted Agent profile · Richmond upon Thames
★★★★★
1,522 reviews across 2 platforms
252 Upper Richmond Road West, Sheen, Mortlake, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Hamptons's office in Richmond upon Thames, at 252 Upper Richmond Road West, is rated 4.3 out of 5 across 1,522 reviews on two platforms, including 128 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotHamptons Reigate and particularly that…
Hamptons Reigate and particularly that of Jonathan Higginson was professional, helpful & efficient in marketing my property. They obtained three offers in four weeks, compared to a previous agent who had achieved zero offers in twelve weeks. I found their whole approach to be informative and I would certainly use them again
5/5
GoogleElena was very helpful with our recent house purchase. She was very good at liaising with us and the vendors and was very supportive throughout the process of buying the property.
Hi Sue, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
TrustpilotProfessional and thorough
I used the services of Hamptons in Dulwich to find tenants for my property. The manager Rebecca was very good at sourcing prospective tenants and managing the process. As in any transaction there were a few questions and concerns, but Rebecca was always honest and upfront. She worked very hard to get the best tenant for my property. I think their administration of the processes is also very good. I definitely would recommend this company, and I would also use their services again.
1/5
TrustpilotThey came highly recommended!
They came highly recommended!! After promising to communicate and keep me updated on a weekly basis, over a three month period I heard from them once.. no projections or ideas of how to produce a sale. Lap lustre and uninterested. They seemed to rely on the property selling itself for a £16000 reward. Gave 28 days notice to fulfil my side of the contract. But they had already removed my property from Rightmove, seemingly putting it back when I complained and happy to return keys 2 weeks before end of contract!! Absolutely shocking lack of industry and an example of why estate agents are not trusted!!
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotKudos to the Hamptons Rickmansworth Letting team !
For the past two years, I have been the happy tenant of a flat managed by the Hamptons Rickmansworth Lettings team, and i have to say that I am impressed by the level of professionalism and customer care delivered by Melissa Cameron and her team. All the issues i have reported to date have been dealt with in record time, and always with my satisfaction at heart. Never has a letting agent been so easy to communicate with and pro-active at resolving things. Kudos and thank you to Melissa and her team for their outstanding work ! I recommend Hamptons Rickmansworth Lettings in a heartbeat !
5/5
TrustpilotI've just sold my house with Hamptons…
I've just sold my house with Hamptons in Beaconsfield. From Dee arranging the viewing to showing my buyers around the property I cannot fault the whole experience. We were kept well informed of my buyers position throughout the price negotiations. The relatively simple sale turned into a lengthy process due to the performance of my buyers solicitor, however Nabeel pushed the sale through taking on most of my stress! Thankyou to Nabeel, Dee and the team at Beaconsfield
1/5
TrustpilotTreats every tenant like a criminal/ complete lack of joint up communication
Very frustrating experience if you are a tenant. We took out a one year tenancy. Once we agreed the tenancy the ‚systems‘ took over. Several different forms, none which seemed to correspond with each other as they came from different sources. Was sent from one Hamptons team to another so this required multiple unnecessary conversations. General tone in all communications assumes that every tenant is a criminal and needs to be intimidated. Within 2 weeks first problem occurred which took Hamptons 3 weeks to fix as they could not act on their own but basically were just a go between between us and the landlords who live abroad. At the end having checked out with all annual services having been performed (and reported) it then turns out that the deposit team does not speak to the property management team so they asked again for information that had already been provided. When I complained I got the classic reply ‚we are a different department’! Repayment of deposit being delayed unnecessarily. I have experience with other agents and Hamptons by far the worst. Hope I have never to deal with them again.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotProperty Manager who manages
Often a property management service is at arms-length, with the "we'll get a contractor in" standard email response to any problem reported by the tenant. This PM leaves the owner to get to the bottom of an issue - what actually is/is not working? why? what's the root cause? What I value about Melanie Hudson is that she takes on the enquiry role to investigate and try to pinpoint the actual problem, and then organise a fitting solution. A property manager who manages - not just a pinger of emails!
5/5
TrustpilotExcellent property management
I have let my property with Hamptons for over 4 years and have been very impressed with the service - from the early stages of listing it to property management. I have been particularly grateful to my property manager Melanie Hudson for acting on my behalf and dealing with any issues in a timely and sensitive manner. This was especially important throughout the pandemic and Melanie was always first to keep me updated with any developments and kept her colleagues fully informed as back up. I would have no hesitation in recommending Melanie and Hamptons for the highest level of customer service combined with trust and reliability.
5/5
GoogleWe’ve just completed on both a purchase and sale with Hamptons and would highly recommend getting Elena on board if you’re thinking of buying or selling. She was incredibly supportive and honest throughout the transactions and was always on the other end of the phone should you need her. She had excellent working relationships with external agencies involved and I felt we were in very capable hands at all times even when things got a bit tricky.
Thank you for your wonderful review Alix. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
GoogleElena Molaie had a significant impact on the successful sale of our house. It was a complicated process due to the property chain however Elena was proactive, patient and professional at all times. Elena is a great asset to Hamptons Sheen.
Thank you for your review Markella. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotKeeping it in the Family
This is specifically a review of the Property Services department run by the amazing Katie Tucker. It is easy to eulogise about the department that shows you round your dream home or letting but just as important is what happens next! I rented an apartment from Lettings (Stratford Upon Avon) and the team there led by the Hampton's Poster Girl Mrs Barnard are just the first leg of the relay. The last leg is run by the very dry Property Management Service! Well, no race is run until the last leg is complete and Katie Tucker is gold. Katie is professional, fastidious and responsive. Katie will reply to your concerns in a New York minute and she will follow up every time to see if the remedy actually worked. Hampton's MD proclaims that they are a family and families work together! Katie Tucker personifies the brand intent.
5/5
TrustpilotI am extremely pleased with the…
I am extremely pleased with the outstanding support and care provided by Mya Miller in resolving my property issues. Her compassion and prompt action ensured everything was handled smoothly. Mya was consistently responsive, keeping me informed every step of the way. Her empathetic approach and genuine concern were incredibly reassuring.
5/5
TrustpilotSelen Hurbas
Selen Hurbas has been managing my property for several years and her attentiveness is second to none. She always responds to emails quickly and seems to handle almost any task with great ease. Very efficient in handling communications between myself and my tenant. 5 star stuff!
5/5
TrustpilotHamptons Are No 1
I wanted to take this opportunity to thank the Hamptons letting team. They have been dealing with my property since the first tenant moved in till now. I would like to specifically mention Samantha Hunt, who has been amazing through the tenancy period. Her prompt replies to my email, coordination with other department and general positive attitude made the whole relationship a positive and smooth one. I want to thank her for all her cooperation in the matters related to the property and hope to continue working with her, as the industry certainly needs more individuals like her, thank you Sam and Hamptons team!
5/5
TrustpilotThe Hamptons Deposit Manager and the TDS.
The Hamptons Deposit Manager, Camillie Solomon, was extremely helpful in handling a disputed sum by outgoing tenants. Throughout a four month period of resolving the dispute Camillie was meticulous in keeping me updated on her negotiations with the tenants and the Tenancy Deposit Scheme (TDS). She did this with much courtesy and I could not have expected a more efficient and fair outcome. Thank you Camillie.
5/5
TrustpilotWe used Hamptoms in Godalming to help…
We used Hamptons in Godalming to help sell our home. Selling isn't easy, especially during a pandemic. Hamptoms made it less stressful all round. The staff were extremely helpful with all things regards to selling the house, knew the area very well and generally a lovely bunch of people. The after care was nothing short of amazing! Should we look at selling or buying again, we would definitely use Hamptoms, without a doubt. Highly recommend Hamptoms Godalming, especially Ross, Andrew and Jason and the lovely Pippa.
4/5
TrustpilotPatryk Lehmann
Patryk Lehmann, is a great property manager, Proactive and efficient managing property request and concerns. A good 'can do' attitude and probably one of the best property managers I've had in my property in the 14.5 years it's been rented with Hamptons!Thank you Patryk!
5/5
GoogleThe best estate agent experience we've had, and we've moved several times! We were very pleased with the service, and with Rory in particular. Rory was very communicative and helpful and made the whole process easy and stress free. We found a property that matched pretty much all of our requirements. Thank you so much!
Thank you for leaving us a review. We take customer service very seriously and are thrilled to hear you had such a positive experience with the team in East Sheen, particularly Rory. It is wonderful to hear you feel Rory listened to your requirements and ensured a smooth transaction. Feedback is very important to us and we look forward to sharing your review with the whole team. Thank you again.
5/5
GoogleExtremely positive experience dealing with Hamptons in East Sheen and i would not hesitate to recommend them to sellers and buyers. Elena kept everyone informed on our property purchase and went out of her way to support all parties in the transaction. Great communication, knowledgeable and friendly. Thank you to Elena, Graham and co! *****
Thank you for leaving us a review. We take great pride in offering a high level of service and are thrilled to hear the team had such a positive impact on your experience with us. In particular, it is wonderful to hear Elena went above and beyond to support you throughout the process and you would recommend our services further. We look forward to sharing your feedback with the whole team, thank you again.
5/5
GoogleI don’t normally write reviews but feel compelled to say that we had the most incredible service and support from Hamptons, East Sheen and Elena in particular. She was ever so efficient, responsive and most importantly gave us very sound advice. She and Matthew exceeded our expectations at every turn and went well beyond the level of support you would normally expect to receive from any estate agent. We would not hesitate to recommend them.
Thank you for your wonderful review Wendy. We are happy that you entrusted us with your property needs and that we fulfilled them with the high level of service the Hamptons provides!
5/5
TrustpilotExcellent service
The two property managers we've had looking after our flat have both been amazing. When Sarah Sapong left her role we were concerned that the excellent service she'd offered wouldn't continue. We had nothing to worry about Thahmid Sultan has been fantastic. We have had a few issues with tenants and things needing to be repaired in the property and Thahmid has responded quickly, with interest and concern and resolved everything in a very timely manner. We couldn't be happier with the service we've received.
5/5
TrustpilotApril Keane is a star property manager
April Keane has been managing my apartment for years. She is dedicated and extremely efficient. She has always operated in a timely and accurate fashion. No matter if she had to deal with contractors, the freeholder, the other leaseholders in the building or the tenants, she has without fail achieved what she set out to do upon my instructions, but also independently, when needed. She is 100% reliable and I could not recommend her more. I am very grateful for all the problems she has solved for me. Priceless.
5/5
TrustpilotHamptons Property Manager Sarita
The Hamptons Property Management have always been a huge support to us as tenants. Especially Sarita, who I consider to be an extremely special person in this instance as she has always put our needs first. Whenever we have had property issues, she's always reassuring, extremely professional in the way she handles situations and always puts us as priority. I feel grateful that we have a property agent like her who is kind and supportive and always ready to offer help :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hamptons's Richmond upon Thames office has 1,522 reviews across two platforms: 128 on Google, 1,394 on Trustpilot (across the whole business).
Hamptons East Sheen and Barnes Sales is rated 4.3 out of 5 across all 1,522 reviews, and 4.9 out of 5 on Google from 128 reviews.
Hamptons East Sheen and Barnes Sales, 252 Upper Richmond Road West, Sheen, Mortlake, London, SW14 8AG, Richmond upon Thames, SW14 8AG.
