Trusted Agent profile · Richmond upon Thames
★★★★★
2,224 reviews across 2 platforms
84 Heath Road, Twickenham, TW1 4BW, Richmond upon Thames, TW1 4BW
Dexters's office in Richmond upon Thames, at 84 Heath Road, is rated 4.4 out of 5 across 2,224 reviews on two platforms, including 359 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience working with Dexters over the past few months. The team was highly professional, communicative, and delivered outstanding service throughout the entire process. A big shoutout to Claire, Barry, Annie, Elly, and Alex for all their help and support. I would highly recommend buying or selling with Dexters!
5/5
TrustpilotGreat service from property managers
Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.
Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAlfie at Dexters Twickenham handled our rental for us recently. We were moving from overseas and Alfie made everything super easy. He was very communicative and led us through the whole process (which was quite different than we were used to). Highly recommend him if you are looking for a rental in the area.
Dear Blaine, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alfie, and hope we can help again in the future. Kind regards, Asma , Customer Relations Team.
5/5
GoogleI have just sold my property through Dexters Twickenham and the experience has been excellent. Both Claire and Nina were extremely supportive and helpful. They kept me informed throughout the whole process and if I ever had a query they responded immediately. The time leading up to exchange was a bit stressful, but Nina really helped to reassure me and worked really hard to push it all through. Thank you!
Dear Christina, We really appreciate you taking the time to leave such lovely comments about Nina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Twickenham team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent and wonderful experience at Dexters Twickenham. All our special & sincere gratitude, thanks to Anastasia Jankowiak , who was kind & polite, efficient, knowledgeable, understood our issues, gave proper guidance & solutions, which made us feel at ease the entire process and succeeded towards the purchase of our interested property.
Dear Mahavishnu, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anastasia. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotPetros was outstanding in customer…
Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.
Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe recently bought a property through Dexters and the whole team were brilliant, especially Claire who consistently went above and beyond through the whole process, including chasing up a difficult Land Registry issue. I really don't know what we would have done without Claire - she made the whole process a breeze!
Dear Tom, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Claire, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.
5/5
GoogleWe had a great experience with Dexters Twickenham, the team was incredibly helpful and friendly. We would like to thank Charlie (Lettings team) in particular, who was our main point of contact, for all his help. He has been amazing throughout the process and has been very dedicated in assisting us to find our next home.
Dear Antonela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotAnna, Stacie and Nitesh have been brilliant
Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
GoogleClaire and Nina @ Dexters Twickenham were brilliant throughout the purchase of our new house. We were in regular contact throughout the whole process. Nina massively helped keep the legal side of things moving and accommodated our trade visits and vendor enquiries quickly and efficiently. They have a lovely, professional manner and work equally hard on both the seller and buyer sides to secure our dream home. Thank you.
Dear Louise, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleThanks for the Twickenham Dexters team, George, Nina, Emily and the team's help on our first property purchase in the UK. They were acting a bridge to connect the sellers and buyers effectively, the whole process was so smooth and efficient. As an overseas buyers we were appreciated of their assistance and make it happened so quickly even we are in different time zone. Fantastic, great job and service!
Dear Elma, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoe Read was quick in response and…
Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel
Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotSuzi Littler was very polite on the…
Suzi Littler was very polite on the phone, she was well informed about the situation in question and was clear about the way forward.
5/5
TrustpilotThanks Natasha & Dexters!
We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita
Dear Alen and Margherita, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent sales progression
Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.
Dear Christopher, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
1/5
Trustpilot**DEXTERS RICHMOND PROPERTY MANAGEMENT…
**DEXTERS RICHMOND PROPERTY MANAGEMENT, 30 YEARS AS LANDLORDS, NEVER EXPERIENCED ANYTHING LIKE THIS**
Dear Adil, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations
5/5
TrustpilotElizabeth Booker is our property…
Elizabeth Booker is our property manager and she is just great. She is attentive, conscientious and thorough, hugely helpful and approachable. Great job!
5/5
GoogleA massive thank you to the Dexters Twickenham team for helping myself and a friend secure a flat with minimal amounts of stress! Eloisa has been extremely professional, prompt, and friendly throughout. We had a super short turnaround time to get all the paperwork done before the start of tenancy and couldn't have managed without her.
Dear Annabelle, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Eloisa, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleExcellent service from start to finish with Dexters. They have exceeded expectations and are consistently professional, friendly and full of integrity. They have always found me the perfect tenants and handled transitions efficiently. They are always reliable and very fair compared to other agencies and a big thank you to Harriet! I would highly recommend them!
Dear Ali, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Twickenham office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotReally great experience
Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!
Dear Frederik, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat service - Kiera Foster and her team have been…
Kiera Foster and her team have been really helpful in resolving maintenance issues for me, obtaining different quotes to ensure I get the best price. Kiera has been great at providing me the info I need for my new Landlord licence and explaining the changes. Thank you Kiera and team! Best wishes, Jennie Rimmer
Dear Jennie, Thank you for your kind comments regarding Kiera and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe dealt with Zen from the Battersea…
We dealt with Zen from the Battersea branch when we managed to lock ourselves out of the house (!) the other evening. We called the branch immediately, Zen was the only person left in the office and was just about to leave for the day, but she kindly stayed and waited for us to get there so we could pick up a spare set of keys. We were so grateful! Thank you - Highly recommended!
Dear Olivia, thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotJess Lynagh , keep up the good work
Hithis is the time of the year , when we got report about the tenants and property status ,I must say, worry not , Jess Lynagh took care of it , with good reports , the flat was clean and neat , Jess Lynagh done an excellent jobs.Great work , keep up the good work I think pay raise is one thing to consider ,Regards
Dear Joe, Thank you for your kind comments regarding Jess and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotQuick response
Quick response, always clarifying any questions, a very good agent.
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
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