Trusted Agent profile · Richmond upon Thames

Dexters Twickenham reviews in Richmond upon Thames

4.4

★★★★★ Great

2,223 reviews across 2 platforms

84 Heath Road, Twickenham, TW1 4BW, Richmond upon Thames, TW1 4BW

Dexters's office in Richmond upon Thames, at 84 Heath Road, is rated 4.4 out of 5 across 2,223 reviews on two platforms, including 359 Google reviews rated 4.9.

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4.9 / 5

359

Reviews on Google

This office

Trustpilot logo

1,864

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Exceptional service and dependability.

Myra has managed my properties for over ten years. This is testament to how I value the excellent service she provides. Myra makes sure the tenants are taken care of, proactively resolving issues promptly and giving me the peace of mind that my properties are being managed effectively. I would highly recommend Myra. Her professionalism and experience are second to none.

Chris · 26 October 2023

Agent replied · 23 October 2024

Dear Chris,Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great estate agents

I would like to say special thanks to Monika who was really helpful and took care of everything during her inspection at my flat. She noted every fault during her visit and she was very quick to get in touch with my landlord to sort out everything in one day. I am really happy for choosing Dexters.

Ekin · 26 January 2024

Agent replied · 23 October 2024

Dear Ekin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

My experience with Dexters was really positive, thank you to Armando Ibisi who helped me find a suitable flat. He was always quick to reply and took in consideration my requirements, he also provided videos of suitable properties, while I was not in the country, which were really helpful. Thank you Armando! 👍 …

Andra · 26 March 2024

Agent replied · 22 October 2024

Dear Andra, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Google

We were very impressed with how dynamic and passionate Rhys is. We had our first meeting on Friday at 3pm, he had the photographers visit and sent us the contract later that day, then he went to work on the Saturday despite it usually being his day off so as to put our property online to market and then he had organized 5 viewings for the Monday thereafter. On Monday afternoon Rhys called us with an offer and we have our tenant scheduled to move in in less than two weeks from then! Very good communication and responses to emails and phone calls. I would recommend Dexters.

Online · 10 November 2021

Agent replied · 9 November 2024

Dear Sir/Madam, We are delighted that you took the time to leave such a fantastic review which the Twickenham team will be delighted to read. Our service levels are really important to us and comments like this make all their hard work all the more worthwhile. Kind regards, Evie Fisher Customer Relations Team

5/5

Trustpilot

Kirlon has been so helpful during our…

Kirlon has been so helpful during our tenancy, very communicative and quick to resolve queries/issues!

Customer · 18 June 2026

5/5

Google

My friend and I are currently hunting for a flat. Dexters have been a huge help, especially Callum Barron. We recently put an offer in and were unfortunately “out bid” but Callum was very supportive and got straight back into the search for places that fit our needs. Very professional and determined.

Jemelia · 25 April 2024

Agent replied · 22 October 2024

Dear Jemelia, Thank you for taking the time to leave a wonderful 5 star Google review. Callum will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Google

We have recently moved into a 2-bed apartment in Strawberry Hill. Dexters - and in particular Nitesh (Gurung) - were thorough and professional throughout; clear and efficient in what was required and flexible towards our needs. Once we had made contact with Nitesh, he worked hard to find a suitable property and we would be happy to recommend him.

KJ · 27 November 2023

Agent replied · 22 October 2024

Dear KJ, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I want to extend my appreciation to Tom Ridgeway at Dexters Twickenham for his outstanding assistance in letting a flat. The process was incredibly quick and efficient, which made the entire experience stress-free. I couldn't be happier with the service provided. If you're looking for a seamless letting experience, Tom Ridgeway is the person to go to. Highly recommended

Wera · 27 November 2023

Agent replied · 22 October 2024

Dear Wera, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Tom, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

Agent replied · 23 October 2024

Dear Odessa, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

Agent replied · 23 October 2024

Dear Tita, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Google

Dexters provided a great service during our recent sale and property purchase, especially Claire and Nina. Claire secured numerous offers, all over asking price during the 1st weekend of viewings. Her communication was great, she was efficient and a pleasure to deal with. Nina was fantastic regarding the sales process, she kept us informed and dealt with issues effectively. I would recommend Dexeters, they are professional, friendly and provide good customer service.

Susan · 23 October 2022

Agent replied · 22 October 2024

Dear Susan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Jess Lynach is a property manager at…

Jess Lynach is a property manager at Dexters in St. Margaret’s, Richmond and she’s absolutely brilliant. From the way she speaks to the way she manages the property we are renting, she is just delightful. She got the job done beautifully and her communication is right on point and very polite. I highly recommend her and I’m sure you are not gonna be disappointed in working with her.

Andreea · 13 March 2023

Agent replied · 23 October 2024

Dear Andreea, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience with Dexters. My agent, Lilyella Harland Fairweather, was professional, kind, and helpful. She made searching for a new home a very pleasant experience. She made the process painless and easy to navigate. Thank you Lilyella!

Terrence · 2 November 2024

Agent replied · 9 November 2024

Dear Terrence, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Lilyella. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Trustpilot

Excellent and professional

This is the first time I’ve let a property and I’ve found the islington branch to be excellent .. I’ve dealt with Adam king and Jude hill and they both been great ( being new to this I’ve had lots of questions and they both been on hand to answer all my queries immediately !!) they rented my property within days of me instructing them which is fantastic .. excellent and professional service would happily recommend them .

Mr · 19 December 2021

Agent replied · 23 October 2024

Dear Mr Lancaster, thank you for taking the time to leave a 5* review for the team in our Islington office. I will ensure your lovely comments are passed onto the team. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Very smooth and efficient service for finding a home to rent and moving in. We worked with Eloisa and she was kind, understanding, and resourceful, making the whole process just really easy and straightforward even when some hiccups from our side came up. No nonsense, very professional - pretty much the best experience you could expect.

Keenu · 11 January 2024

Agent replied · 9 November 2024

Dear Keenu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great experience working with Naiomi Auguste

I have great experience working with Naiomi Auguste as my property manager. She is always quick to respond, efficient in dealing with any issues and makes sure things get done. Communication is clear and professional, and it’s reassuring to know that any concerns are handled promptly. I would highly recommend her to anyone looking for a reliable and proactive property manager.

BCS · 24 June 2026

5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

Agent replied · 23 October 2024

Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

Alfie was fab! Professional and efficient. We had two days to get all paper work sorted and references checked as we had to move out of our flat, and Alfie was super efficient and responsive so we managed to get everything sorted and moved into our rental yesterday. Might have broken a record on the quickest turnaround. Thanks Alfie!

Dina · 23 October 2023

Agent replied · 22 October 2024

Dear Dina, Thank you for taking the time to leave a lovely review regarding Alfie. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Terrific 🙂

Moved into a rental property recently and Dexter’s are hands down the best property agency I’ve experienced. We had a long list of requests and our property manager Nabil has been incredibly helpful and responsive. ⭐️⭐️⭐️⭐️⭐️

JD · 20 December 2024

Agent replied · 23 October 2024

Dear JD, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I had a great experience working with Dexters over the past few months. The team was highly professional, communicative, and delivered outstanding service throughout the entire process. A big shoutout to Claire, Barry, Annie, Elly, and Alex for all their help and support. I would highly recommend buying or selling with Dexters!

Ross · 6 July 2025

1/5

Trustpilot

Dexters - tenants beware

A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..

Liz · 27 November 2023

Agent replied · 23 October 2024

Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

A fantastic experience with Dexters Twickenham, I would highly recommend. Tom Ridgeway was on hand throughout, whether in person or via telephone & email. His conscientious and personable approach made what could have been a very stressful process run so much more smoothly. If you are looking for an estate agents, Dexters in Twickenham is definitely recommended.

Sam · 27 November 2023

Agent replied · 22 October 2024

Dear Sam, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021

Agent replied · 23 October 2024

Dear Sunil, We appreciate and understand your concerns and we are sorry that your experience wasn’t as expected. If you’re open to discussing further please do email us on customerrelations@dexters.co.uk and we would be happy to look into this further. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

Agent replied · 23 October 2024

Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

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