Dexters St Margarets reviews in Richmond upon Thames

★★★★★ 5/5

Google

Excellence, kindness, and team work. Negin extrapolated what I wanted and needed from what I merely said, noticed patterns in my response, and suggested a perfect match. Negin with the St Margarets team were brilliant in helping me through the whole lifecycle of a move in an incredibly tough market. The back office team must have supported Negin who patiently and tenaciously saw to every legal and financial detail. I am going to pouch her, but don't tell their boss.

Serena · 11 June 2026

★★★★★ 5/5

Google

Very impressed with the way we were treated by Dexters from the manager Alex who took our initial call, to the agent who showed us round properties, Ted. We explained from the start that our home wasn't on the market yet, but we needed to get an idea what was available in the area we wanted, if and when we downsize/downvalue -- which we'll have to at some stage. Dexters were efficient, friendly, and -- we felt -- honest with us, answering all our questions. When we do come to sell our family home we will certainly consider them for both the sale and purchase.

David · 11 June 2026

★★★★★ 5/5

Google

Alex is a tremendous agent. Her communication with us has been respectful, consistent and of the highest standard throughout. The whole team continue to impress us. Trust and transparency really matter when dealing with your home and Dexters St. Margarets have both in spades.

Isabel · 11 March 2026

★★★★★ 5/5

Trustpilot

Dexters have helped me during a recent…

Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.

Paul · 21 September 2026

★★★★★ 5/5

Google

A very competent and well experienced team. Kayleigh is the agent who helped us, with our rental, from finding a flat to the key handing. She’s been fantastic, efficient, supportive and incredibly patient. We would highly recommend her and her office.

Al · 26 March 2026

★★★★★ 5/5

Trustpilot

Provided a great service during a change of tenant

A big thank you to James Englefield - Tenancy Manager who has been great helping us switch out a tenant on our existing contract. The whole process was explained to us clearly and it has been very seamless start to finish. We were kept informed of any updates and prompted if there were any actions outstanding. Appreciate the service and support!

Isobel · 23 June 2026

★★★★★ 5/5

Trustpilot

Sacha and the team

Sacha and the team were great at finding a tenant and handling the turnaround.

Jo · 30 September 2026

★★★★★ 5/5

Trustpilot

I’ve been working with Sophie since…

I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!

Shaz · 23 September 2026

★★★★★ 5/5

Google

Excellent work done to sell my property quickly and efficiently. Many thanks Sam and the team!

Guy · 11 September 2026

★★★★★ 1/5

Trustpilot

real lack of service/ communication

awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.

Az · 21 May 2026

★★★★★ 5/5

Google

I am very happy about Dexters experience. I had some viewings with Alex Zw who was extremely helpful and cooperative with all sorts of information I was requesting related to the properties. Alex had an excellent customer service, she was always smiling and kind even when I was late for a couple of appointments due to work. As an HR employer, I can confirm Dexters in St Margarets provide an excellent training to their team. Well done!

Elisa · 11 June 2026

★★★★★ 5/5

Google

Abby and her team were so helpful, I really appreciate their diligence, honesty and enthusiasm.

Lucy · 11 September 2026

★★★★★ 5/5

Google

Dexters is always great but working with Mia is another level of experience she is very planned organised and always understand your needs also always have a solution she is great!

Selin · 11 May 2026

★★★★★ 5/5

Google

I recently had the pleasure of working with Sam as our property agent, and I couldn't be happier with the experience. From the start, Sam was incredibly friendly and helpful, guiding us through the entire selling process with ease. His expertise in the market was evident, and he provided valuable advice that helped us present our home effectively. Sam's dedication ensured we received great offers, and his communication was always prompt and clear. I highly recommend (Dexters) Sam for anyone looking to sell their home; he truly made the process enjoyable!

Erdem · 21 December 2024

★★★★★ 5/5

Trustpilot

Renting apartment at Battersea Reach.

Our apartment in Battersea Reach is rented via Dexters letting agency. As landlords we find that we have a smooth transition between us and our tenants, because Daniella Pink and Caroline French have been very friendly and efficient in sorting out issues in relation to our tenancy. They are very attentive and prompt in what they do.

Chandra · 18 June 2026

★★★★★ 5/5

Google

Kayleigh was amazing from start to finish, she was so professional and kept me in the loop throughout. Would highly recommended.

Victoria · 11 July 2026

★★★★★ 5/5

Trustpilot

Remi Daniels has been an absolutely…

Remi Daniels has been an absolutely brilliant property manager during my tenancy with Dexters. He is professional, compassionate and always quick to respond to any queries, from dealing with noise complaints to arranging repairs. He has also gone above and beyond in helping me with a recent issue. I can't recommend him highly enough.

Amelia · 23 June 2026

★★★★★ 5/5

Trustpilot

Can recommend!

Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!

Katherine · 28 November 2024

★★★★★ 5/5

Trustpilot

Unfortunately I had a leak at my flat…

Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.

Mrs · 28 November 2024

★★★★★ 5/5

Trustpilot

Excellent property management team

The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.

Rita · 30 September 2026

★★★★★ 5/5

Google

"I had an exceptional experience with Dexters St Margarets Estate Agents! From start to finish, the team demonstrated remarkable professionalism, responsiveness, and dedication. Charlie Evans, the Senior Lettings Consultant, was particularly outstanding. He ensured that the entire process was smooth and stress-free, consistently keeping me informed and going the extra mile to accommodate my needs. His meticulous attention to detail and unwavering commitment to customer satisfaction truly set him apart. I couldn't be more satisfied with his service and wholeheartedly recommend Dexters St Margarets, especially Charlie, to anyone seeking a reliable and supportive estate agent. Thank you, Dexters St Margarets, for making my experience so enjoyable!"

Dr · 4 November 2024

★★★★★ 5/5

Trustpilot

Recently I had an issue with an…

Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.

Adnan · 28 October 2024

★★★★★ 2/5

Trustpilot

Very sloppy service from Dexters

Very sloppy service from Dexters. Missing attachments to emails, forgetting to send information, incorrect information was sent.At check-in, they didn't even give us the right keys.... Sloppiness was a constant through the process....The house was very very dirty, despite it should have been professionally cleaned by contract. There was mold, dust, dead insects.... Lots of furniture was broken or not fixed. We are not sure if the landlords were informed at all at this point.Another red flag is that the agents try to lock tenants in very long contracts, a new trend with many companies. They didn't pressure as much as others, but still, they create this constant sense of urgency for the tenants.... then they disappear for days and need constant follow-ups.Do not recommend.

Ana · 24 October 2024

★★★★★ 5/5

Google

Great experience with Dexter’s St Margarets office - Elliot is knowledgeable, friendly and really listens to what we wanted. Recommend 👍 …

Sara · 11 June 2026