Trusted Agent profile · Richmond upon Thames
★★★★★
2,096 reviews across 2 platforms
1 Chertsey Road, St Margarets, Twickenham, TW1 1LR, Richmond upon Thames, TW1 1LR
Dexters's office in Richmond upon Thames, at 1 Chertsey Road, is rated 4.4 out of 5 across 2,096 reviews on two platforms, including 288 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotAndrzej Szczepaniak is a True asset
Andrzej Szczepaniak has been a great help in getting the whole handover process after end of tenancy settled. He made sure the whole check out process including the report were done smoothly and also the deposit was promptly released.
Dear Thomas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotI have been a tenant of Dexter's for…
I have been a tenant of Dexter's for nearly three years now and Petros has been my property manager for the entire time. He has always been and continues to be very efficient, kind and incredibly patient. He is always there to listen to my questions or concerns, and to find a timely solution if there is an issue, and always with a smile! Five star experience!
5/5
TrustpilotSylwia Chlopek is a star!
Sylwia Chlopek is one of the very few Estate Agents that actually listens, does her job well, is responsive and a total professional. I have dealt with MANY agents over the years and trust me when i tell she, this lady stands out. With Sylwia, you, and your property, are in safe hands.
1/5
TrustpilotYes - sold our property - but then that was it
Yes - they sold our property - however thats the easy part. During the sales process they did very little, to the point the onward estate agents in the chain did the majority of the work, and without them I am unsure it would have even happened. Nice enough staff, but maybe need to focus on not just winning business and helping those in the process
I am sorry to read your 1* review. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotAndrzej Szczepaniak is a wonderful…
Andrzej Szczepaniak is a wonderful contact. Always helpful and speedy with our concerns. Thank you very much!
Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
5/5
TrustpilotNatalia Catana at Dexters was wonderful…
Natalia Catana at Dexters was wonderful and understanding throughout our recent tenancy change. There were a few complications along the way, and I really appreciated her patience, support and help getting everything finalised on time. Thank you, Natalia, for making a stressful situation easier to deal with!
5/5
TrustpilotDexters have helped me during a recent…
Dexters have helped me during a recent tenant transition. They are very organised, I was dealing with Kirlon Sanchez who quickly and efficiently sorted out many issues while still leaving me with a level of control. For a landlord Kirlon and his team is just what you need.
5/5
GoogleA very competent and well experienced team. Kayleigh is the agent who helped us, with our rental, from finding a flat to the key handing. She’s been fantastic, efficient, supportive and incredibly patient. We would highly recommend her and her office.
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotProvided a great service during a change of tenant
A big thank you to James Englefield - Tenancy Manager who has been great helping us switch out a tenant on our existing contract. The whole process was explained to us clearly and it has been very seamless start to finish. We were kept informed of any updates and prompted if there were any actions outstanding. Appreciate the service and support!
4/5
GoogleI bought a flat through Dexters St Margarets and the team was very kind and helpful. Ian Kempt in particular was instrumental to getting my purchase through, handling all the intricacies of the chain, always staying on top of any missing …
Dear Lydia, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
TrustpilotSacha and the team
Sacha and the team were great at finding a tenant and handling the turnaround.
Thank you for leaving a wonderful 5* review. Kind regards, Asma
5/5
TrustpilotI’ve been working with Sophie since…
I’ve been working with Sophie since Dexters have taken over the management on my rental property! Sophie has been fantastic, with quick turnarounds on requests and on going communication. I trust in Sophie’s work ethic and values. You will be in great hands when Sophie is involved!
5/5
GoogleI recently have had the pleasure of working with Noren at Dexters in St Margaret’s and am still in the process of doing so, but almost finished. We rented a flat through Dexters and Noren has been great with responding to any queries or …
We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Noren. Please do not hesitate to contact us again. Kind regards, Asma
1/5
Trustpilotreal lack of service/ communication
awful, I have been trying to speak to someone from the sales team for months. they say the same script every time I call "this is lettings, leave your details and sales will call you back". They never do. I actually want to purchase a property, why wont they talk to me? I can see the property just sitting there and every time I ask if it's still available they say it is. But I never get further than that with them.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotRenting apartment at Battersea Reach.
Our apartment in Battersea Reach is rented via Dexters letting agency. As landlords we find that we have a smooth transition between us and our tenants, because Daniella Pink and Caroline French have been very friendly and efficient in sorting out issues in relation to our tenancy. They are very attentive and prompt in what they do.
5/5
GoogleI recently had the pleasure of working with Sam as our property agent, and I couldn't be happier with the experience. From the start, Sam was incredibly friendly and helpful, guiding us through the entire selling process with ease. His expertise in the market was evident, and he provided valuable advice that helped us present our home effectively. Sam's dedication ensured we received great offers, and his communication was always prompt and clear. I highly recommend (Dexters) Sam for anyone looking to sell their home; he truly made the process enjoyable!
Dear Erdem, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotRemi Daniels has been an absolutely…
Remi Daniels has been an absolutely brilliant property manager during my tenancy with Dexters. He is professional, compassionate and always quick to respond to any queries, from dealing with noise complaints to arranging repairs. He has also gone above and beyond in helping me with a recent issue. I can't recommend him highly enough.
5/5
TrustpilotCan recommend!
Monika has been managing my flat for rent for the last year or so. She has always been friendly, responsive and proactive, communicated regularly by email and by phone and I have been able to feel the flat is in good hands. Recently we've had some issues with damage coming from the flat above and she has gone the extra mile to chase the managers of that property so that the damage can be repaired. I'm very grateful to her!
Dear Katherine, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotUnfortunately I had a leak at my flat…
Unfortunately I had a leak at my flat which I let out through Dexters. Monika has been incredibly efficient in resolving this - chasing the managing agent to find the cause of the leak, following up and arranging for it to be fixed and then looking into redecoration which needs to be claimed on the buildings insurance, as well as liaising with and reassuring the tenant and keeping me informed. She has been a pleasure to deal with and I am really impressed by her efficiency, reliability and tenacity.
Thank you for your kind comments regarding Monika and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
5/5
TrustpilotExcellent property management team
The service provided by the property management team of Jia Wang, Stephanie Thame and Regan Ronayne at Dexters has been exceptional. They have let and managed my property for many years now and their professionalism is second to none. They communicate well and take action promptly when required. Their help and expertise has been invaluable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
Google"I had an exceptional experience with Dexters St Margarets Estate Agents! From start to finish, the team demonstrated remarkable professionalism, responsiveness, and dedication. Charlie Evans, the Senior Lettings Consultant, was particularly outstanding. He ensured that the entire process was smooth and stress-free, consistently keeping me informed and going the extra mile to accommodate my needs. His meticulous attention to detail and unwavering commitment to customer satisfaction truly set him apart. I couldn't be more satisfied with his service and wholeheartedly recommend Dexters St Margarets, especially Charlie, to anyone seeking a reliable and supportive estate agent. Thank you, Dexters St Margarets, for making my experience so enjoyable!"
We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
5/5
TrustpilotRecently I had an issue with an…
Recently I had an issue with an appliance at one of my rented properties, Nabil Subhani dealt with back and forth between his maintenance team, the tenant, the insurance company and directly with me. In all the time. Dealing with the matter, Nabil was responsive to all matters in an extremely efficient and timely way. His communication was clear and to the point and the matter was progressed efficiently despite the fact that that too many people were involved he stayed at the centre of communicating with all parties concerned.
Dear Adnan, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma
5/5
TrustpilotTina was incredibly professional
Tina was incredibly professional, clear, and helpful throughout the entire process of leaving the property. She made everything straightforward and stress-free. A well-deserved 5 stars!
Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
2/5
TrustpilotVery sloppy service from Dexters
Very sloppy service from Dexters. Missing attachments to emails, forgetting to send information, incorrect information was sent.At check-in, they didn't even give us the right keys.... Sloppiness was a constant through the process....The house was very very dirty, despite it should have been professionally cleaned by contract. There was mold, dust, dead insects.... Lots of furniture was broken or not fixed. We are not sure if the landlords were informed at all at this point.Another red flag is that the agents try to lock tenants in very long contracts, a new trend with many companies. They didn't pressure as much as others, but still, they create this constant sense of urgency for the tenants.... then they disappear for days and need constant follow-ups.Do not recommend.
Dear Ana, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team
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