Trusted Agent profile · Richmond upon Thames

Dexters St Margarets reviews in Richmond upon Thames

4.4

★★★★★ Great

2,145 reviews across 2 platforms

1 Chertsey Road, St Margarets, Twickenham, TW1 1LR, Richmond upon Thames, TW1 1LR

Dexters's office in Richmond upon Thames, at 1 Chertsey Road, is rated 4.4 out of 5 across 2,145 reviews on two platforms, including 326 Google reviews rated 4.9.

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4.9 / 5

326

Reviews on Google

This office

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1,819

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Google

Harriet was the agent who I dealt with for my property enquiry and viewing. Energy, professional, courtesy, knowledgeable, active and immediate following up, sincerity and even-handedness, inspires trust are some of the words/adjectives I would use to describe Harriet. She is a great credit to Dexters.

John · 14 July 2024

Agent replied · 11 November 2024

Dear John, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

We had a brilliant experience with Stevie-Leigh (and the wider team when they were involved) from Dexters St Margarets branch. From start to finish, Stevie was personable, professional, knowledgable and made things that seemed impossible, possible. We wouldn't hesitate (and have already done so on a number of occasions) to recommend her. Thank you Stevie.

Cara · 16 January 2024

Agent replied · 11 November 2024

Dear Cara, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Stevie-Leigh. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

Love Dexter’s! They make the process very clear and make you feel taken care of. Especially Noran, who really made the process feel personalized, taking all our needs into account and working tirelessly to see us all the way through the process. Thank you!

Mimi · 13 August 2024

Agent replied · 11 November 2024

Dear Mimi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters sold our flat recently and were really amazing, Stevie and Janine were so helpful in getting a tricky sale over the line overcoming lots of challanges along the way! I would have no hesitation in recommending Dexters to friends and family and will use them again in the future! Well done!

Brendan · 16 March 2024

Agent replied · 11 November 2024

Dear Brendan, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our St Margarets office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

Dexters - tenants beware

A friend has been waiting three weeks for central heating to be restored. His wife is nursing a four month old in a freezing flat. There is mould growing in the flat and the baby has developed a cough. Subcontractors and Dexters are unable to establish a timeframe to get adequate heating working again. Snow is forecast…..

Liz · 27 November 2023

Agent replied · 22 October 2024

Dear Liz, I am sorry to read your 1* review comments. Thank you for providing further information to us. I have passed your comments to our Area Director as we are keen to discuss this further. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

Agent replied · 22 October 2024

Dear Davide, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Petros was outstanding in customer…

Petros was outstanding in customer care, I email or call him for any issue with regards to my apartment, and he would always handle it with best care. I would say agents like Petros are an asset to the Dexter. I wish Petros good luck in all future endeavours.

Mr · 3 May 2024

Agent replied · 22 October 2024

Dear Seniya, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Google

Let our property on Ailsa Avenue via Natalie and her team for more than three years. Their support has been exceptional: Both help whenever needed (we're on the US west coast, 8 hours behind the UK), and for re-letting the property. I recommend the lettings team at Dexter's St Margarets. They are the best in the area.

AB · 12 November 2023

Agent replied · 11 November 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Great help and amazing experience with Dexters St Margaret! Leena and Noran were incredibly helpful and supportive in my journey to find the perfect flat, Thank you , great communication, made the process navigation very easy and friendly !

Mihaela · 21 October 2024

Agent replied · 11 November 2024

Dear Mihaela, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Anna, Stacie and Nitesh have been brilliant

Anna Harrison and Stacie White have been exceptional at handling fixes and questions to our rental as soon as we moved in. Their support for us has been nothing short of extraordinary.

Sanga · 20 May 2026

Agent replied · 28 May 2026

Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Trustpilot

Joe Read was quick in response and…

Joe Read was quick in response and clear in the market response to evolving higher rental demands due to higher interest base rates. He was knowledgeable and very pleasant to talk to and gave me the assurance that I have put tenant finding in competent hands when my wish for professional corporate employees were adhered to. Thank you, Joe.Susie Heupel

Susie · 9 August 2023

Agent replied · 25 December 2024

Dear Susie, We really appreciate you taking the time to leave such lovely comments about Joe. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

4/5

Trustpilot

Suzi Littler was very polite on the…

Suzi Littler was very polite on the phone, she was well informed about the situation in question and was clear about the way forward.

Laura · 16 March 2026

5/5

Trustpilot

Thanks Natasha & Dexters!

We've had a fantastic time staying at a property managed by Natasha over the last three years. Natasha and her team are always available, and any issues with the property are always promptly resolved. We can only recommend Natasha, as we know how much difference an attentive and competent property agent like Natasha makes! Alen & Margherita

AM · 24 October 2023

Agent replied · 25 December 2024

Dear Alen and Margherita, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent sales progression

Have recently been involved in a transaction with Dexters where Alistair Maclean was instrumental in ironing out the issues required to move the transaction forward to exchange. His input and diligence was extremely beneficial to the transaction, so i'd have no hesitation in recommending Alistair and would welcome his involvement in future.

Christopher · 15 February 2024

Agent replied · 22 October 2024

Dear Christopher, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

5/5

Google

Nancy, Emily and the team at Dexters go above and beyond for their clients.We've sold twice now with Dexters St Margarets in the area and both times we've received great service and care from them. The second time was a more tricky sale in difficult times but they continued to work hard for the sale and assisted us right up until the completion. You get a really personal service - phone calls and emails - not just automated updates. I have no hesitation in recommending them!PositiveResponsiveness, Quality, Professionalism

Clair · 10 January 2021

Agent replied · 9 January 2025

Dear Clair and Bertie, Thank you for taking the time to leave your review, we are delighted that we delivered such a high quality service. We hope we can be of assistance to you again in the future. Kind Regards, Evie Fisher Customer Relations Team

4/5

Google

We put a property on the market in January with Dexters . Nancy Miller the director came to see us at the house initially , along with a colleague. They spent time with us , and Nancy was very interested , and positive, and gave good advice to achieve a sale . She kept us fully informed every time there was a viewing, which they undertook , as we live over 100 miles away from the property. We had regular feedback from the team , and couldn’t have asked for a better service. From start to finish the whole process went smoothly , and nothing was too much trouble . Nancy and the team were fantastic , and we can highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Christine · 10 January 2021

Agent replied · 9 January 2025

Dear Christine, I was delighted to read the comments in relation to our St Margarets office and will ensure that these are passed on to the team. Our teams work very hard on behalf of our clients and customers and it makes it all the more rewarding when we receive a great review. Many thanks again. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Natalie and her team are fantastic. We could rely on them at every step of the process for renting our place. They listened to us and our concerns and gave us their advice and honest opinion. Using their experience, they offered solutions at every important point of decision. They are extremely reliable, professional, responsive and they go the extra mile -- especially now during this time of crisis. We highly recommend them. With them, it was a smooth experience of renting our place!!!

Al · 10 January 2021

Agent replied · 9 January 2025

Dear Al and Ur PacLeh, Thank you so much for the fantastic feedback, the team at St Margarets are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team

5/5

Google

Samantha was an absolute pleasure to deal with going above and beyond to find a rental property for us after recently relocating from Australia. We were registered with a number of real estates and I can honestly say the Dexters team and Samantha were the most professional and helpful with our enquires. Samantha was always friendly and did a great job touching base and informing us of any property that may have suited our brief. After extensive negotiating process we finally secured a lovely property which Samantha has presented to us. She made the whole process less stressful, explained every step clearly and was always very professional and friendly.

Simone · 10 January 2021

Agent replied · 9 January 2025

Dear Simone, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Hayley Marner Customer Relations Team

1/5

Trustpilot

**DEXTERS RICHMOND PROPERTY MANAGEMENT…

**DEXTERS RICHMOND PROPERTY MANAGEMENT, 30 YEARS AS LANDLORDS, NEVER EXPERIENCED ANYTHING LIKE THIS**

Adil · 17 September 2026

Agent replied · 24 September 2026

Dear Adil, I am sorry to read your 1* review comments. I understand that our Area Director has already been in touch to discuss this further with you. Kind regards, Asma, Customer Relations

5/5

Google

Charlie Evens has been hands down one of the best estate agents we have ever met. He is honest, responsive and been beyond supportive through the process of us renting our most recent property.

Amy · 14 December 2024

Agent replied · 28 December 2024

Dear Amy, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Stevie and Sam is been extremely helpful in finding the house I wanted .They both are extremely helpful and carries high standard of professionalism and customer care. I highly recommend their service. Thanks to both of them for their hard work and support .All my best wishes for them and for the team .

Smita · 17 December 2023

Agent replied · 11 November 2024

Dear Smita, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Elizabeth Booker is our property…

Elizabeth Booker is our property manager and she is just great. She is attentive, conscientious and thorough, hugely helpful and approachable. Great job!

Niall · 17 March 2026

4/5

Google

Really good service! I cannot thank Natalie and Samantha enough. They were both super helpful and full of knowledge and advice throughout the entire process on letting my apartment. I first met Natalie who came over to view my apartment and I remember her saying ' I'll have no problem getting this let' or words to that affect. From that point on I had all confidence in this agency. I was then handed over to Samantha, who like Natalie was very confident and equally as professional; golly at one point I thought I was working for them 😉 they were consistently in contact checking if I had this and that in place, which really kept me on my toes. Samantha was always available whenever I needed advice and even set up a skype call with potential clients which I was very impressed with. I would definitely recommend Dexter's St Margaret, keep up the good work team ! 😊PositiveProfessionalism

Sandy · 12 November 2020

Agent replied · 11 November 2024

Dear Sandy, Thank you so much for the fantastic feedback, Natalie and Samantha are delighted that you have taken the time to submit this to us. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer

5/5

Trustpilot

Really great experience

Really great experience. When we asked for approval to upgrade some kitchen appliances, our account manager Neil went out of his way to talk to the landlord, not only obtaining approval but also a split cost agreement and managing to find the same appliances at a cheaper discounted price. Thanks!

Frederik · 5 March 2024

Agent replied · 22 October 2024

Dear Frederik, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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