5/5
Thank you Sophie Sheppard for making my…
Thank you Sophie Sheppard for making my stay wonderful.

Trusted Agent profile · Richmond upon Thames
★★★★★
2,144 reviews across 2 platforms
1 Chertsey Road, St Margarets, Twickenham, TW1 1LR, Richmond upon Thames, TW1 1LR
Dexters's office in Richmond upon Thames, at 1 Chertsey Road, is rated 4.4 out of 5 across 2,144 reviews on two platforms, including 326 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
Thank you Sophie Sheppard for making my…
Thank you Sophie Sheppard for making my stay wonderful.
5/5
Always a smotth experience
Dexter's are really friendly and go out of their way to help. I dealt with Petros Giorganios who was always on top of any queries or anything that needed attending to, it was always a smooth experience dealing with him.Great with updates and arranging works to be done and always good to speak to
Dear Craig, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
5/5
Just wanted to say what a Brilliant job Alex ,Harriet and the team at Dexters,St Margarets did in getting a great offer for my flat that was up for sale . Well Done Alex and very grateful for all your teams efforts !!!!! 5 Star .
Dear Larry, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
Outstanding service
Had an inspection today with Kirlon Sanchez he helped me a great deal and helped me in fixing my additional problems. Kirlon has been been a help multiple times over the past 2 years
5/5
Everyone at Dexters St. Margarets are super lovely and super professional. They really understood our property and our situation. After marketing our property with two other estate agents in the area, Dexters sold our house within two weeks. I can't praise them highly enough. If you are looking for an estate agent that really understands the market and their clients, then look no further. A really BIG thank you to Alice, Stevie and the rest of this amazing team.
Dear Ruth, Thank you for your review.Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Elli and her brilliant team have been…
Elli and her brilliant team have been true angels from start to finish. As first-time buyers previously missing out on properties to cash buyers, we had gone through the motions of dozens of viewings and offers. After falling for the flat right away, Elle was so quick to present and submit our offer form that it helped show the sellers how keen we were. Ultimately their liaison on our behalf helped ensure the sellers we were the right match for their property. Without her it wouldn’t have happened and we are so grateful. Elli stayed on top of things and always reassured us by keeping the progress at a steady pace. Her efficiency and responsiveness was a huge help during what could have been a stressful period for us. We can’t thank Elli and the team enough for helping us find our new home for our next chapter ahead. ❤️
Dear Caroline, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Elli, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
We recently had the pleasure of working with Noran to find a rental property in St Margarets, and we were satisfied with the experience. From the very beginning, Noran was incredibly active and dedicated to helping us find the perfect home. We recommend Dexters St Margarets to anyone looking for a reliable and proactive Estate Agent.
Dear Ian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
Positive and professional experience
In a situation which by nature is high stress and emotive (especially during current market), Dan has been nothing but brilliant with us throughout. Personable, high level of communication and made himself available to us right the way through- a real contrast to some who I have been involved with in the past. We are very appreciative of the positive and professional service and experience we have had with Dexters.
Dear Millie, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
A huge thank you to Noran Antao for his help and support with a recent issue at the property. He was professional, understanding, and kept me informed throughout. Even though it’s the Easter bank holiday weekend and many contractors were unavailable, he coordinated with the landlord and arranged an emergency repair for the same day. I really appreciated his calm and responsive communication during a stressful situation.
5/5
We exchanged contracts today, largely thanks to the efforts of Stevie and her team. She has been professional, responsive and a source of good advice at every stage of our sale. She is pro-active and trustworthy. The team were well briefed and would help if they could, and if not Stevie or Alice would get back to me promptly. I would strongly recommend Dexters St Margaret's
Dear Alison, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
i'm very grateful to our property…
i'm very grateful to our property manager petros giorganios for going above and beyond to help us with the cancellation of parking tickets for our relative. Their quick communication, patience, and genuine support made a big difference. Excellent service and highly appreciated.
Dear Miola, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
Myra Mettam has been my point of…
Myra Mettam has been my point of contact with both Sebastian Roche and Dexters for the last few years. She has always been pleasant, polite and professional when dealing with any issues that may have occurred when letting out our property. We have not had any issues with our tenants that have not been resolved seamlessly through the ministrations of Myra. Thank you Myra very much!
Dear Jane, Thank you for taking the time to leave a lovely review regarding Myra and Sebastian. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Excellent service from Richmond branch
Dexters Richmond went above and beyond to assist us in the process of selling our flat. They provided great advice, found potential buyers quickly and were very active in the conveyancing process to ensure our sale got over the line. Would recommend their services for any property sale.
Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
2/5
Worst experience with the agency
Worst experience with the agency, I decided to move out the apartment earlier because living conditions were unbearable. As such early tenancy move outs require a penalty, I was told by an agent a sum and that it is a fixed amount regardless if they will find a new tenant or I will, the total sum stays the same.Come to find out 2 months later that this in fact was not true and I could’ve saved almost 2K if I found a tenant myself. Agent was denying ever saying those terms to me to the point it was easier to pay the sum than start the negotiations with big agency. Would not recommend to use them or be very careful with every communication and have it crystal clear via emails.
Dear Aigerim, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Petros was exemplary…
Petros was exemplary during his recent inspection of our apartment. He was friendly and professional which put us at ease, while his respectful approach to our space was truly commendable. When we brought a burnt-out light bulb to his attention, he promptly arranged for an electrician to replace it, ensuring everything was in perfect order before leaving.
Dear Nathan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
Thank you Monika
Thank you Monika To help us to sorted the issue with the roof leaking.She is very professional and very helpful and contacted us all the time.And send the subcontractors to repair the roof and renovate the flat paint the ceiling. wall and change the floor.Thank you very much for the hard work you done for usMany thanks I really appreciate
Dear Cristinel, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team
2/5
They just don't care
Everything was fine and then we moved in. Loads of issues loads of non working or non closing doors. The fridge that was supposed to be replaced has never been replaced. All the emails have been ignored and no maintenance work has been done. Leaking roof makes living in 1 room impossible but the emails are being ignored. Calling them you only get a question how bad is it??? What do you mean how bad is it??? So for over a year there has not been any help from them. But they expect you to jump as soon as they need something. I hope its only this branch that is so incompetent and others are better.....
Dear Ed, Thank you for your feedback, we are sorry to hear what you have experienced. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Emma Kilpin at Dexters was so helpful…
Emma Kilpin at Dexters was so helpful to me in purchasing my new flat. She has great, soft people skills and works in a most customer-centred way. Everyone knows that you can get a lot of fluff and flannel from estate agents. Emma is a little different in that she does not seem fearful or avoidant of telling the truth.
Dear Nicholas, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
Dexter managed a very difficult…
Dexter managed a very difficult negotiation for my tenancy agreement renewal. Shayan was overwhelmingly supportive going beyond my expectations to keep me as their client (of many years) Shayan clearly showed me how important for the agency was to keep the property’s landlord as well as the tenant. I am immensely greatful for the amazing gesture. Thank you Shayan from the bottom of my heart.
Dear Arianna, Thank you for taking the time to leave a lovely review regarding Shayan. Kind regards, Asma Chughtai, Customer Relations Team
5/5
Charlie made the process of viewing/placing an offer/navigating the post-acceptance process superbly, especially as I had to be abroad for most of it. Really appreciated his professionalism and willingness to go the extra mile - all and all a very positive experience!
Dear John, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
I had the privilege of collaborating…
I had the privilege of collaborating with Venessa recently, and I am compelled to express my utmost satisfaction with her assistance. Venessa's unwavering commitment to professionalism, coupled with her meticulous attention to detail, significantly enhanced the overall experience. Her profound expertise and affable demeanor undoubtedly position her as an invaluable asset. I wholeheartedly recommend Venessa for her exceptional contributions and commendable work ethic.
Dear Ali, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team
5/5
We had an excellent experience with Dexters and were very well looked after by Noran. He quickly understood our needs and suggested the perfect property. The whole process was quick and professional.
Dear Brendan, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma
5/5
Very professional staff
Leighton was very professional and helpful. Renting with Dexters was made a painless process as a result! Would recommend
5/5
100% positive experience
We have had an incredibly smooth journey with Jamil at Dexters. Our house sale has gone through without a single issue and whenever there have been any questions or concerns Jamil was always very responsive and sorted these out right away. Can't recommend Dexter's enough. If we ever move again we will certainly use them and would recommend them to anyone we know looking to sell! 100% positive experience.
Dear Poppy, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
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