Trusted Agent profile · Richmond upon Thames

Dexters Kew reviews in Richmond upon Thames

4.3

★★★★★ Great

2,463 reviews across 2 platforms

2 Mortlake Terrace, London, TW9 3DT, Richmond upon Thames, TW9 3DT

Dexters's office in Richmond upon Thames, at 2 Mortlake Terrace, is rated 4.3 out of 5 across 2,463 reviews on two platforms, including 352 Google reviews rated 4.9.

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4.9 / 5

352

Reviews on Google

This office

Trustpilot logo

2,111

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fantastic experience

Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!

Jake · 19 June 2023

Agent replied · 22 October 2024

Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Louis Preston - Property Manager

Louis Preston is the property manager for the flat I have lived in for the past 2 years. Diligent, responsive and always willing to help. Great experience so far!

Yana · 13 July 2024

Agent replied · 22 October 2024

Dear Yana, Thank you for your kind comments regarding Louis and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

1/5

Trustpilot

100% DO NOT TRUST THIS LETTING AGENCY

We struggled immensely with an unscrupulous, fraudulent and absentee landlord (who resides in Dubai, literally a different continent) and had a litany of serious issues with our properly. None of these were remedied and relationships broke down with the landlord who claimed he was struggling to manage the property. We had toxic mould, plumbing and dangerous electrical issues which were only worsening. When raised with the letting agent, appealing for their help, our concerns were ignored and they sided completely with the absentee landlord. This led to us being forced to end the tenancy early and we are now facing issues with getting our deposit back and dexters have been incredibly unhelpful and combative in their nature. They have shown zero care for their tenants and only care about putting money in their own pockets. DO NOT TRUST THIS LETTING AGENCY.

Sophia · 17 May 2024

Agent replied · 22 October 2024

Dear Sophia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Google

This is my second time using Lilyella at Dexter’s, and she helped me get another flat seamlessly! Thank you so much and would 100% recommend

Lucy · 11 March 2026

Agent replied · 11 October 2026

Dear Lucy, Thank you for taking the time to leave a wonderful 5 star Google review. Lilyella will be thrilled to read your kind comments. Kind regards, Asma

5/5

Trustpilot

Dexters Property Management

I have been using the property management services of Dexters (previously Fields) for twelve years now. I have been impressed with the service that I have received, hence still being with them after so many years. I am very happy with the service that I am receiving from Jamilah Al-Sahar who is very responsive to both my tenants and to me. She is pro-active in getting things done in a timely, professional and friendly manner.

Mike · 13 August 2024

Agent replied · 22 October 2024

Dear Mike, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Dexter's Letting Review

I have been renting my flat for a dozen years with Dexters and overall they are good at what they do, and generally get rents in on time. My flat is agent-managed so the team is generally responsive and get things done well. ParWhen things are amiss, the management of Dexters come into play and they solve problems which is great. I've most recently been working with property manager Bailey and she's been great at finding the right contractors at the right prices to get things done to a satisfactory level.I intend to continue to let my flat with Dexters.

Roger · 16 May 2024

Agent replied · 22 October 2024

Dear Roger, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team

5/5

Google

Aoife has been very helpful with our rental search. While we have yet to find our ideal place, her support and dedication assure us she will help us find a perfect home! I would definitely recommend.

Y · 27 February 2024

Agent replied · 24 October 2024

Thank you for your kind comments regarding Aoife and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team.

5/5

Trustpilot

Jessica- Joy Beau- Wright and Donalina Gargrupe - Property managers

Many thanks to Jessica- Joy Beau- Wright and Donalina Gargrupe - Property Managers who are always extremely helpful and responsive. We know that any issues with our property are dealt effectively and quickly. Thank you ladies for your professional service!

Customer · 29 November 2023

Agent replied · 22 October 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent Property Management

I can't recommend Dexters Property Management highly enough thanks to Tallulah. She has been absolutely fantastic: incredibly efficient, always fast to respond, and always got a solution. She's made the stress of moving into a new place with several teething problems so much better. Superb service.

Edward · 27 June 2023

Agent replied · 22 October 2024

Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you to Georgina and the team at Dexters

I wanted to say thank you to Georgina McConnell and her team at Dexters for their excellent service over the last few years. It's great to have a team I can rely on to manage my properties while I am living abroad

Garry · 10 October 2023

Agent replied · 22 October 2024

Dear Garry,We really appreciate you taking the time to leave such lovely comments about Georgina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Super cool Luke , was very patient with me, as I arrived late. Very helpful and positive.

Kathryn · 11 May 2026

Agent replied · 11 October 2026

Dear Kathryn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Trustpilot

Responsive and proactive so far!

Since moving into a new rental property in recent weeks Caitlin and Donalina from the team have been very responsive and proactive in getting in the contractors to assess works needed. Looking forward to hopefully resolving issues speedily from here!

Dariush · 23 November 2023

Agent replied · 22 October 2024

Dear Dariush, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Shout out to Lorelle and Ashley

Shout out to Lorelle and Ashley. Thank you both for helping me to navigate the sometimes perplexing world of rentals. Your professionalism and kindness are a rare and super combination. Keep doing what you do. Couldn’t do it without you. Whoop, whoop!

Bee · 4 October 2023

Agent replied · 22 October 2024

Dear Bee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

HOWARD COWLER - Dexters

We’ve been looking for a house for over a year. It’s been difficult to find the perfect fit for our family. Most agents just send random emails but Howard at Dexter’s curated the search for exactly our needs. He checked in over the year and understood exactly what we were looking for. He was on top of it and anything that got our profile - he made sure to make us a priority. Howard finally found us the perfect home and the experience we had to close was wonderful. He made it stress free, he was honest, he made us feel secure and confident in our decision right to the end. There are not many agents like him. Howard from Dexter’s is a gem! Would absolutely use him again and again!

Consumer · 7 May 2024

Agent replied · 22 October 2024

Thank you for taking the time to leave a lovely review regarding Howard. Kind regards, Asma, Customer Relations Team

5/5

Google

Millad was extremely helpful and attentive. He helped us find the perfect home and made what is normally a stressful process a breeze!

Jared · 10 October 2024

Agent replied · 9 November 2024

Dear Jared, Thank you for taking the time to leave a wonderful 5 star Google review. Milad will be thrilled to read your kind comments. Kind regards, Asma

5/5

Trustpilot

Could've been homeless without her.

Could've been homeless without her.Nadia is very competent, kind, and has a warm-heart. I was very impressed that she even replied late at night and early in the morning. Thanks to her, I was able to get a good property at a reasonable price

하윤승 · 9 August 2023

Agent replied · 22 October 2024

Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Danny is very helpful going out of his way to help me. Great communicator and explains everything in detail I need to know. Quick in responding. Danny is a valuable asset to Dexters. Thank you Danny for your help and patience.

Agnelo · 25 October 2023

Agent replied · 24 October 2024

Dear Agnelo, Thank you for leaving a Google review for our Kew office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Our encounter with Dexter's Sales team in Richmond was simply impeccable. The team had an attentive, sensitive and caring approach. They were always available and guided us all the way through. We are very grateful, and recommend this agency with confidence!

Dr · 25 October 2023

Agent replied · 24 October 2024

Dear Emma, Thank you for leaving a Google review for our Richmond office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Joe and his team have been great since taking management of our properties. I previously had a lack of communication from my previous agent hence moving to Dexters. Consistent in updating me and making me feel reassured that they were doing their best to find me a suitable tenant which they did in days via their corporate services department. Brilliant and straight forward experience, thanks again for all your help.

Jill · 26 October 2018

Agent replied · 24 October 2024

Dear Jill, Thank you for your review regarding your experience with our Kew Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Trustpilot

I would like to say huge thank you to…

I would like to say huge thank you to Dexter’s , Especially Khadija & her east team 3. I would highly recommend this company as they are extremely helpful, friendly and provide a amazing service. You won’t be disappointed x

Masuma · 15 November 2023

Agent replied · 22 October 2024

Dear Masuma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Excellent Estate agency

Excellent Estate agency. I want to thank Josep, he was very polite and helped us a lot. I definitely recommend this agency.

Ricardo · 22 October 2024

Agent replied · 22 November 2024

Dear Ricardo, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma

5/5

Trustpilot

We completed a purchase with Dexters as…

We completed a purchase with Dexters as the selling agent.There were several legal hurdles to overcome during the process and Dexters were extremely good at informing us of progress at all stages. They were very proactive in keeping the sale moving and substantially helped in us achieving completion before the stamp duty holiday deadline. We can thoroughly recommend them. Andy & Alison

ANDREW · 1 July 2021

Agent replied · 22 November 2024

Dear Andrew. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We wish you all the best and we hope that we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team

5/5

Trustpilot

Nabil Subhani help with 43 Gothic building works

I would like to write a thank you to Nabil Subhani for his assistance in helping during renovations to my property he was a great help in communication with my tenant and was also very prompt in dealing with my calls to him . He has a good approach to his work .

Ray · 5 November 2024

5/5

Trustpilot

Highly recommend Dexters

Dexters are an exceptional estate agents, who put their tenants and future tenants first and are rapid with responses and getting things done. We would like to say a big thanks to Paul (Hendon) who was extremely excellent at getting us our lovely home.

SA · 29 July 2023

Agent replied · 22 October 2024

Dear SA, It’s great to hear that you have had a brilliant experience with our Hendon office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team

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