Dexters Hampton reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

I have immense gratitude for Jadasa…

I have immense gratitude for Jadasa Andjadiumi as she's helped me so much during my time with Dexters. Jadasa was always kind and professional with me. She was invested in finding solutions to my problems. Thank you so much!

Alis · 30 October 2023

★★★★★ 5/5

Google

Seb was very accommodating and helpful with the whole process from viewing to receiving the keys plus all the admin in between.

Brian · 25 September 2024

★★★★★ 5/5

Trustpilot

Alistair Maclean was a pleasure too…

Alistair Maclean was a pleasure too work with form a conveyancers point of view - willing to help but also willing to let us do our work and keep the parties happy and informed.

DB · 16 February 2024

★★★★★ 2/5

Trustpilot

Took 10 months not to sell my flat

Dexters tried to sell a flat for me. The branch manager won my business by proposing a high valuation which in the end turned out to be unrealistic. However, I then received an offer quickly and accepted it. Then, in spite of my doubts about the buyer and several conversations with the guy at Dexters who was supposed to chase the buyer, 6 months later the buyer pulled out. Dexters put the flat back on the market and claimed to have found buyers who turned out to be false leads. After 10 months I gave up and used another, more realistic agent who isn't with a large chain of pushy salespeople. He gave good advice about pricing (and then about reducing the price), got an offer and has now taken the sale to completion. This positive experience has made me realise what a mistake it was to use Dexters in the first place.

Philip · 28 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service. Many Thanks to Mia

I assume everybody knows how difficult to rent a flat in the Uk for a first time…However I would say many thanks to Mia for making this happened for me. She’s been there anytime I need a help. She even answered my silly questions, guided me and helped me to get a beautiful flat. Many thanks.Kerem

Kerem · 9 March 2022

★★★★★ 5/5

Trustpilot

Very good service

Thanks to Donalina from Dexters for recently solving some issues we had with the heating at our rented property in Richmond. Thanks also to Tara from maintenance who assisted.The service was quick and the issue resolved successfully.Best wishes,Robert

Mr · 15 November 2023

★★★★★ 5/5

Trustpilot

Victoria Nugent has been a great help

Victoria Nugent has been a great help throughout my move out process and further assistance on making this much more smoother. Thank you very much for all your support and constant updates for each stages.Wish you best luck!Kind regards,Nikhil.

Nikhil · 20 October 2023

★★★★★ 5/5

Trustpilot

Great Assistance from Mohammed Amin

I've been trying to get some work arranged in my property for several months without much success. However, Mohammed Amin was a great help and stepped in to get the access arranged as quickly as possible. Thanks Mohammed!

Mathew · 13 November 2023

★★★★★ 5/5

Trustpilot

Dexters was super helpful with my move…

Dexters was super helpful with my move out. I have heard a lot of horror stories and am please to say i did not have any such experience. My contact was Elisabeth Blair from the Hampton Branch, very pleasant to talk to, with a solution to every problem. When i had issued with a last minute cancellation by a cleaning company called Surrey Clean Queens, Elisabeth got me a cleaning company on the last date of tenancy within a matter of minutes.Truly thankful for making this as smooth at it could be, would recommend Dexters a hundred percent!

Maria · 22 March 2024

★★★★★ 5/5

Google

Ela was very helpful and patient with us even though we requested viewing in such short notices and she followed up with us in the best manner.

Kenny · 25 June 2024

★★★★★ 5/5

Trustpilot

Best letting agents

Their service is second to non . They are prompt and quick to resolve issues. Many thanks to Lorraine in the maintenance team kingston. Fantastic and hardworking lady

Henry · 6 June 2024

★★★★★ 5/5

Google

Ela and the team at Dexter’s Hampton are being very helpful and proactive in helping me in my house search.

Mandy · 16 October 2024

★★★★★ 1/5

Trustpilot

Not reliable service

The property management team responded very slowly, no updates and very little progress is made. Issues are dragging on and takes forever to be solved.When we first moved in our balcony lock was broken and it took in total 5 months to solved. The property was also very dirty and bugs were found.We were also left without hot water for 2 weeks which could have been solved much quicker if the team is more responsible.They takes a lot of time to get things solved even though they always promised to do it asap. We dont find the service reliable at all.

Tra · 15 March 2024

★★★★★ 5/5

Trustpilot

Alistair was amazing

Alistair was amazing. Helped our client to achieve objectives of a quick sale and reassured both parties. An estate agent who genuinely cares.

Salina · 23 August 2024

★★★★★ 5/5

Google

We've had excellent help in helping us to find the right property. Ben has been great, supporting us in our search

Gerry · 23 September 2024

★★★★★ 5/5

Trustpilot

Alistair MacLean

I am a Conveyancer and I worked with Alistair on the sale of my client's property. We worked together and managed to get the exchange of contracts across the line in no time, due to his assistance throughout.

Beth · 24 October 2023

★★★★★ 1/5

Trustpilot

Not worth renting with in my opinion

I've recently rented a flat that was managed by Dexters and my experience has been deeply disappointing.My recommendations for tenants:- don't agree to a fixed term contract. I had to leave the contract early for several reasons (including Dexters poor customer service) and ended up paying over 1000£ for early termination of the contract. This was to "cover the landlord's losses", which was not true because after moving out, the rent was increased significantly, leaving the landlord with a minimum of 2000£ profit. - avoid renting with Dexters as the customer service is extremely poor in my opinion (see reasons below)- check the water pressure for hot water when viewing the flat, avoid single-glazed flats as electricity cost can get incredibly high, check the soundproofing of the flat as best as possible. In old converted houses, only opt for top floor flats.My suggestions to Dexters on how the customer service can be improved:- respond to emails within a reasonable time frame (such as 5 working days). On many different occasions I have waited for responses for several weeks (up to 24 days). Sometimes things can take longer to resolve, in which case, I suggest to be transparent with the customer and communicate to them when they can expect it to be resolved instead of leaving them in the dark. - when an employee leaves the company, make sure that their customers are informed and any outstanding queries are picked up automatically. I have once chased up information I needed for four weeks before I was told that this person had left the business.- provide information within a reasonable timeframe, such as the signed tenancy agreement. I chased for four weeks before I was sent the signed tenancy agreement with the landlord's signature. By the time I received it, I had already lived in the place for three weeks. I had also asked for the manuals of the radiators as well as the location of the right fuse box to install a smart metre. After 3 months I was told that this information couldn't be located.- resolve issues within a reasonable time frame. I waited months until my water pressure was fixed and I could take a proper shower (when turning on the hot water it would only dribble, not enough to shower).- when a customer mentions that they are unhappy with the service, don't respond by saying "we pride ourselves in delivering excellent customer service" - I have been told this on several occasions after I have raised an issue and have made it clear that I was not in receipt of excellent customer service- provide customers with information that they are legally entitled to (radiator manuals and the lease agreement of the property). After three months of chasing this up, I was told this information couldn't be located. Be better informed of ways to locate this information: lease agreements can be ordered online against a small fee and the radiator manuals can be easily obtained from the manufacturer. I managed to get hold of both documents by myself and so I am very sure that Dexters could have done the same but refused to fulfill your responsibility as a letting agent.- don't try to cover up your mistakes by being vague about information. During an outside window cleaning, my plant pot was knocked down and broke (after I offered to remove it and was reassured that wouldn't be necessary). I requested reimbursement and Dexters responded saying that the plant pot wasn't supposed to be stored on the window sill in the first place and wouldn't be replaced. I enquired where in the contract it mentioned this rule, because I wasn't aware of this. This question was ignored several times until someone admitted that this - in fact - wasn't written in the contract "but I wasn't allowed it anyways because it was a hazard". Dexters do regular flat inspections during which I had never been told that I wasn't allowed to keep plant pots outside my windows. Dexters then said that I would have to contact the window cleaners myself and after requesting their contact details, I was told that Dexters didn't have their details and the landlord wouldn't share the details with them. - pay the deposit back within the legal timeframe of 10 days after moving out of the property. My deposit was held for 27 days and it took 5 emails and several phone calls until this was paid back to me. I did not receive any communication about any deductions made either.I could go on with many more examples but there are not enough characters left to share them all, so this will have to do for now. I sincerely hope that Dexters will take this feedback to heart and that future tenants will receive better care.

Pia · 2 March 2024

★★★★★ 5/5

Trustpilot

Excellent Service …

I would like to thanks Dona for her impressive speed and response in assisting me, awesome to have someone pleasant to deal with , thank you again

Sheila · 6 June 2024

★★★★★ 5/5

Trustpilot

Donalina Gargrupe: excellent property mangement

Donalina has been exceptionally professional and helpful in getting quotes for improvement works on my property, as well as organising the jobs in an efficient way with excellent communications throughout. Many thanks for the great service!

Adam · 2 December 2023

★★★★★ 5/5

Trustpilot

Always a 5 star service

Always a 5 star service. We use Dexters for all our residential properties. Nothing is too much trouble for them and they are always prompt and efficient. A big thank you to Louis and the team.

Vicky · 30 November 2023

★★★★★ 5/5

Trustpilot

Faultless experience

I dealt with Alistair and Callum from the 93 Station Road office, as the solicitor representing the seller. They were helpful and encouraging throughout without being overbearing or forceful. Communication remained polite and friendly, and their expertise in coordinating parties and ensuring the smooth flow of the transaction was priceless.

Ovie · 31 October 2024

★★★★★ 5/5

Trustpilot

I would like to commend Connor the…

I would like to commend Connor the senior property manager as he address our concerns very quickly. He is very understanding. He helped us so much in our stay in our current flat. Thank you so much Connor!

EJMA · 9 October 2023

★★★★★ 5/5

Trustpilot

Petros is really working hard to make…

Petros is really working hard to make sure, if anything goes wrong, that everything is maintained and in working order. Always appreciate his hard work!

Shane · 5 July 2024

★★★★★ 5/5

Trustpilot

I moved into a property managed by…

I moved into a property managed by Dexters a couple week ago and so far the experience has been great. The Property manager Petros Giorgionos, has been very professional and helpful in helping me settle in and resolving small issues.

Susie · 15 June 2026