Trusted Agent profile · Richmond upon Thames
★★★★★
2,317 reviews across 2 platforms
93 Station Road, Hampton, TW12 2BD, Richmond upon Thames, TW12 2BD
Dexters's office in Richmond upon Thames, at 93 Station Road, is rated 4.4 out of 5 across 2,317 reviews on two platforms, including 414 Google reviews rated 4.9.
Tell us what you need and we'll put you in touch. Dexters Hampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
1/5
TrustpilotThey asked me to write a review
They asked me to write a review, so here is my honest experience.
I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
GoogleWas met on time and in a very professional manner, service and guide was very helpful and informative. All round great customer service
Dear Simon, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
4/5
TrustpilotLetting our property...
We are letting our property and our property manager Shazia Khan has been great - she is organised, responsive and friendly. We feel that any issues with our property are dealt with quickly and effectively, which gives us peace of mind.
Dear Steph, Thank you for your kind comments regarding the team and your feedback. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleDexters, Hampton have been a pleasure to work with. Communications are always timely, clear and courteous and all staff professional but friendly. In particular we have worked with Toby who listened to our brief closely and provided a very appropriate selection of properties to view, was well informed about all them, without "overselling" and processed our feedback effectively to help us hone our search further. I would certainly recommend.
We are really pleased to read your positive review regarding the service from our Hampton Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotExcellent estate agent…
I had the opportunity to work with Alistair Maclean concerning a sale transaction. He was consistently excellent throughout the matter and we managed to exchange contracts soon. I have no hesitation in recommending Alistair and his team to anyone
Dear Sanjee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWorked with the team at Dexters to sell a property. I found them to be very professional with good communication. We worked on issues together and in the end got the job over the line despite a bad solicitor!
Dear Jamie, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service from us. Kind regards, Asma
5/5
TrustpilotFantastic experience
Really fantastic overall service from Dexters with quick engaging responses to all our needs. Particular thanks to Jhodi Fisher and Annie Hagon, for expert communication and services. Used a few letting agents before and Dexters has surpassed all of them for my Fiancée and I! Very pleased!
Dear Jake, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleTom and the team have been great to work with. The communication has been spot on and they work fast. Highly recommend!
Dear Silvana, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
TrustpilotLouis Preston - Property Manager
Louis Preston is the property manager for the flat I have lived in for the past 2 years. Diligent, responsive and always willing to help. Great experience so far!
Dear Yana, Thank you for your kind comments regarding Louis and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
1/5
Trustpilot100% DO NOT TRUST THIS LETTING AGENCY
We struggled immensely with an unscrupulous, fraudulent and absentee landlord (who resides in Dubai, literally a different continent) and had a litany of serious issues with our properly. None of these were remedied and relationships broke down with the landlord who claimed he was struggling to manage the property. We had toxic mould, plumbing and dangerous electrical issues which were only worsening. When raised with the letting agent, appealing for their help, our concerns were ignored and they sided completely with the absentee landlord. This led to us being forced to end the tenancy early and we are now facing issues with getting our deposit back and dexters have been incredibly unhelpful and combative in their nature. They have shown zero care for their tenants and only care about putting money in their own pockets. DO NOT TRUST THIS LETTING AGENCY.
Dear Sophia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters Property Management
I have been using the property management services of Dexters (previously Fields) for twelve years now. I have been impressed with the service that I have received, hence still being with them after so many years. I am very happy with the service that I am receiving from Jamilah Al-Sahar who is very responsive to both my tenants and to me. She is pro-active in getting things done in a timely, professional and friendly manner.
Dear Mike, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexter's Letting Review
I have been renting my flat for a dozen years with Dexters and overall they are good at what they do, and generally get rents in on time. My flat is agent-managed so the team is generally responsive and get things done well. ParWhen things are amiss, the management of Dexters come into play and they solve problems which is great. I've most recently been working with property manager Bailey and she's been great at finding the right contractors at the right prices to get things done to a satisfactory level.I intend to continue to let my flat with Dexters.
Dear Roger, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotJessica- Joy Beau- Wright and Donalina Gargrupe - Property managers
Many thanks to Jessica- Joy Beau- Wright and Donalina Gargrupe - Property Managers who are always extremely helpful and responsive. We know that any issues with our property are dealt effectively and quickly. Thank you ladies for your professional service!
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Property Management
I can't recommend Dexters Property Management highly enough thanks to Tallulah. She has been absolutely fantastic: incredibly efficient, always fast to respond, and always got a solution. She's made the stress of moving into a new place with several teething problems so much better. Superb service.
Dear Edward, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotThank you to Georgina and the team at Dexters
I wanted to say thank you to Georgina McConnell and her team at Dexters for their excellent service over the last few years. It's great to have a team I can rely on to manage my properties while I am living abroad
Dear Garry,We really appreciate you taking the time to leave such lovely comments about Georgina. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotResponsive and proactive so far!
Since moving into a new rental property in recent weeks Caitlin and Donalina from the team have been very responsive and proactive in getting in the contractors to assess works needed. Looking forward to hopefully resolving issues speedily from here!
Dear Dariush, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotShout out to Lorelle and Ashley
Shout out to Lorelle and Ashley. Thank you both for helping me to navigate the sometimes perplexing world of rentals. Your professionalism and kindness are a rare and super combination. Keep doing what you do. Couldn’t do it without you. Whoop, whoop!
Dear Bee, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHOWARD COWLER - Dexters
We’ve been looking for a house for over a year. It’s been difficult to find the perfect fit for our family. Most agents just send random emails but Howard at Dexter’s curated the search for exactly our needs. He checked in over the year and understood exactly what we were looking for. He was on top of it and anything that got our profile - he made sure to make us a priority. Howard finally found us the perfect home and the experience we had to close was wonderful. He made it stress free, he was honest, he made us feel secure and confident in our decision right to the end. There are not many agents like him. Howard from Dexter’s is a gem! Would absolutely use him again and again!
Thank you for taking the time to leave a lovely review regarding Howard. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotCould've been homeless without her.
Could've been homeless without her.Nadia is very competent, kind, and has a warm-heart. I was very impressed that she even replied late at night and early in the morning. Thanks to her, I was able to get a good property at a reasonable price
Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHad great customer service from Katie, Jess, Jaye and the team from Dexters. Viewings organised very professionally and good thorough discussions for properties viewed and options available. Great customer service. Would recommend. Thank you!
Dear Jagdip, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team
4/5
GoogleI did a viewing with Sebastian at Dexter’s, Hampton, and despite not getting the place, I had a good experience. Sebastian was very professional and Dexter’s itself is a great estate agent who did eventually help me secure a new flat.
Dear Katie, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Estate agency
Excellent Estate agency. I want to thank Josep, he was very polite and helped us a lot. I definitely recommend this agency.
Dear Ricardo, Thank you for leaving a 5* review.We look forward to seeing you again in one of our offices. Kind regards, Asma
5/5
TrustpilotI would like to say huge thank you to…
I would like to say huge thank you to Dexter’s , Especially Khadija & her east team 3. I would highly recommend this company as they are extremely helpful, friendly and provide a amazing service. You won’t be disappointed x
Dear Masuma, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNabil Subhani help with 43 Gothic building works
I would like to write a thank you to Nabil Subhani for his assistance in helping during renovations to my property he was a great help in communication with my tenant and was also very prompt in dealing with my calls to him . He has a good approach to his work .
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Dexters Hampton hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
