Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have had a really great experience…
I have had a really great experience with Dexters. I would particularly like to mention Ana Ferreira as she has been so helpful and lovely working through any issues we have had and I am honestly so grateful she is our property manager. Thank you Ana!
Molly · 18 October 2023
Agent replied · 26 October 2024
Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotChloe Curd was absolutely excellent
Chloe Curd was absolutely excellent. She made the process a lot easier for me and made sure to keep me informed throughout.
Keeva · 22 December 2025
★★★★★ 5/5
TrustpilotJoe Read at Dexters really does go…
Joe Read at Dexters really does go above and beyond for his clients and tenants. Joe is incredibly responsive, even on a Sunday when there was an issue. He does what he says he's going to do and more. I recommend him and Dexters.
Nicole · 28 November 2023
Agent replied · 26 October 2024
Dear Nicole, Thank you for taking the time to leave a lovely review regarding Joe. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThanks to Ela for the quick and professional support and for understanding our needs in finding a home. Great work!
Igor · 8 January 2026
★★★★★ 1/5
TrustpilotI never knew it would end up like this...
I was an employee of Howsy from the Philippines, that Dexters acquired years ago. Then this year Dexters decided to discontinue our employment with them. We knew this would happen, and I personally didn't take it against Dexters, so long as they and QQI (which is the acting HR side of Dexters here in Manila site) to pay us the separation pay that is accordance to the labor code, and this should include the number of years I stayed as an employee of Howsy which was year 2019.A lot of things happened already from the moment QQI announced the discontinuation of our employment with Dexters. And the experience that me and my colleagues are STILL experiencing is VERY CHAOTIC! This QQI hasn't released our separation yet! They refuse to honor the original hire date from Howsy - which by the way they stated from their meeting with us that will definitely be granted - just like what happened to the first batch of employees of Howsy that were also got redundated. I wouldn't want to step too low for this if only me and my colleagues were treated professionally and respectfully. They're all LIARS! The pay is now long overdue. So, please DEXTERS, help your MANILA team to raise this issue with QQI. We were your once a helping hand with your jobs, especially with repairs. We hope that this small favor from us could at least lessen the burden from us financially, after you decided to leave us all now jobless! Thank you.
Luisa · 23 July 2024
Agent replied · 26 October 2024
Dear Luisa, We are sorry to read of your unhappiness. We are not aware of any outstanding payments due to ex Howsy colleagues, and have urgently requested further information from QQI relating to this. Please do contact us directly at info@customerrelationsteam.co.uk or 020 8614 1230 and ask for customer relations so that we can discuss your concerns in more detail. Kind regards, Customer Relations Team
★★★★★ 5/5
TrustpilotVery responsive
Very responsive, get things done properly and no messing around! Grace Solan was extremely helpful, patient and friendly so made the discussion around signing our new contract as easy and smooth as possible. Also wanna give credit to Poppy Russell who also looks after the property and is very helpful.
MARTIN · 23 June 2023
Agent replied · 26 October 2024
Dear Martin, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotFeedback
I have dealt with Yasmin who has been extremely helpful. She has been very friendly, highly responsive and accurate with the detail in that I have only been shown properties that fit my requirements. This helps to avoid time-wasting at both ends.
Frank · 9 January 2024
Agent replied · 26 October 2024
Dear Frank, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleKatie Cribb is exceptional as is the team in Hampton, Jazz, Madina and Aaron all dealt with me professionally and kept their promises. I did not have to chase at any point during the process, a pleasure to deal with.
Benjamin · 16 February 2024
Agent replied · 12 November 2024
Dear Benjamin, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
TrustpilotI want to express a big thank you to…
I want to express a big thank you to the Dexter team, and especially to Donalina who deals with the property I rented, a very polite and friendly young lady. All deficiencies and issues in the property were resolved in time. Lady who definitely understands and loves her job. Thank you Kind Regards Zlatozar.
Zlatozar · 9 February 2023
Agent replied · 26 October 2024
Dear Zlatozar, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience over a number of years…
Great experience over a number of years letting a property through Dexters. Very responsive and clear communication, and I've found any issues that arise with the property are quickly addressed. Natasha Bedenik is a go-to contact but all the team have been professional and helpful.
Craig · 24 October 2023
Agent replied · 26 October 2024
Dear Craig, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotExceptional Property Management Support
I can’t speak highly enough of Ryan Campbell at Dexter’s Property Management. He is consistently professional, efficient, and genuinely polite in every interaction. Communication is always clear and timely, and he handles everything with a calm approach that gives real peace of mind. It’s rare to come across someone so reliable and easy to work with, I honestly couldn’t ask for anything more. Highly recommended!
Lacey · 22 January 2026
★★★★★ 1/5
TrustpilotConstant spam via post.
Constant spam via post.If you're a tenant in a property, looking around the market, Dexters will take the information they demand off you before they'll even discuss a property and then use this for their own marketing.Sending repeated and constant letters to the address, despite you still living there.The last one today is so ignorant."By now you will have received a number of letters from me, which I hope demonstrates my proactive approach".No, Bobby, it demonstrates that you don't get the message and your letters go straight in the bin. "I am surprised that a property like yours is still on the market [..]"Wrong again, Bobby, it is not on the market.Completely and utterly clueless and borders on harassment. Not a good advertisement for your business. Not just the letters, the assumptions made but also using data provided for another purpose to be used for this reason.This is in relation to your branch covering SE10.
My · 17 July 2024
Agent replied · 26 October 2024
Thank you for your feedback, we’re sorry to hear your experience wasn’t as we would have expected it to be. All feedback is very important to us and we appreciate you bringing this to our attention. We have requested for Marketing to remove your property from receiving letters going forward. If you would kindly contact me at customerrelations@dexters.co.uk if there are any further issues. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleAlistair was a star from beginning to end. He was always there to answer a query and offer advice, especially helpful to a first time seller!
Samuel · 22 October 2024
Agent replied · 12 November 2024
Dear Samuel, Thank you for taking the time to leave a wonderful 5 star Google review. Alistair will be thrilled to read your kind comments. Kind regards, Asma
★★★★★ 5/5
TrustpilotExceptional Support in a Time of Crisis
I don’t have enough words to say about Monika Piszczyk. Even though I am a stranger to her, she treated me as if I were family. When I experienced a scary visit from our rodent friends in the middle of the night, I understandably woke up in a panic. What followed was a series of events that, without Monika’s support, I wouldn’t have managed.Monika got on the phone with me to calm me down and liaised with the landlady to get my expenses approved, even though I didn’t follow the standard method by getting a contractor outside of the agency. She could have easily stuck to procedural components, but instead, she saw past that and empathized with me as a human being. Her kindness and efficiency resolved an incredibly stressful situation and for that I can’t thank her enough!
Joanna · 15 July 2024
Agent replied · 26 October 2024
Dear Joanna, I am delighted to hear that you have had a brilliant experience with Monika and the Property Management team. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleI found all of the staff at Dexters to be extremely professional and proactive. They worked tirelessly to find the correct tenant for my property and I would highly recomend them.
Jeanette · 4 October 2026
★★★★★ 5/5
TrustpilotProperty inspection with Huseyin Tas
Had an inspection with Huseyin Tas. He arrived on time, was thorough, and finished quickly. Smooth experience overall, no issues.
Jaswinder · 13 May 2026
Agent replied · 28 May 2026
Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleThanks Carla Linegar for a good customer service yo gave me since I called and was directed to you.
Phyllis · 9 January 2026
★★★★★ 4/5
TrustpilotAfter a rough start with the agents we…
After a rough start with the agents we were able to found some common grounds as we have issues with our Landlord. Dexter's did put a big effort to get this resolved, and it was a relief for us. Thank you Sheikh, James and Tallulah.
Nancy · 11 October 2023
Agent replied · 26 October 2024
Dear Nancy, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI have been doing a good relationship with Dexter Agency since I started looking for a property. They are professional, especially Ben Ablett, whom I have met to view some places.
Aline · 25 July 2024
Agent replied · 23 October 2024
Dear Aline, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotA professional helpful team
Natasha Bedenik is a reliable and professional member of the Dexters team who works well with landlords and tenants. I have found any problems or queries are dealt with in a timely manner and both she and her team respond quickly to issues raised.
Janice · 30 October 2023
Agent replied · 26 October 2024
Dear Janice, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank You to the lovely Busra…
Thank You to the lovely Busra Karacan....Busra has been amazing at giving me the best advice with regards to tenants and renting out my property. Always on hand to take my calls and questions. I really appreciate her help and the overall service from Dexters.
Katherine · 6 October 2023
Agent replied · 26 October 2024
Dear Katherine, Thank you for taking the time to leave a wonderful 5 star review. Busra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotPaul Ford is a pleasure to work with…
Paul Ford is a pleasure to work with and also answers my queries in a timely fashion. I always know what to expect next and I never have to ask twice. I would highly recommend using dexters as a letting and managing agent.
Abosede · 22 November 2023
Agent replied · 26 October 2024
Dear Abosede, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team.
★★★★★ 5/5
TrustpilotI am far happier with the service…
I am far happier with the service received since Sophie Sheppard took over as property manager. She is organised, professional and responds quickly by email, addressing any queries/questions I may have. Thank you
Rhodri · 17 September 2026
★★★★★ 5/5
TrustpilotGeorgia was extremely helpful and…
Georgia was extremely helpful and gracious, they sure do know how to follow-up on a deal, looking forward to using how they manage a property
COLLINS · 25 October 2024
Agent replied · 23 November 2024
Dear Collins, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
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