5/5
GoogleHighly recommend Dawn and Carlo at Chesterton's, amazing service! Thank you 5 stars!
Trusted Agent profile · Richmond upon Thames
Chestertons Richmond reviews in Richmond upon Thames
★★★★★
2,363 reviews across 2 platforms
23a Friars Stile Rd, Richmond, London, TW10 6NH, Richmond upon Thames, TW10 6NH
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 23a Friars Stile Rd, is rated 4.6 out of 5 across 2,363 reviews on two platforms, including 231 Google reviews rated 4.9.
Reviews
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
Google1/5
TrustpilotSTAY AWAY FROM THIS COMPANY
Extremely unprofessional. My landlord uses this company to manage his property, however the property manager assigned to the property does not answer emails. 6 months later, still no answer despite several follow-ups. Do not rent/buy from this company.
Agent replied · 23 October 2024
Hi Peter, we're sorry to see you have left us this rating and thank you for providing us with further information privately. Based on the details you provided, we are having trouble locating you within our system. Please could you email social@chestertons.co.uk with the address in question so we can assist further? We look forward to hearing from you.
5/5
TrustpilotSupportive and helpful
I was looking for a place in Sheen, and spoke with Kate Bennett, and she was delightful, organising extra viewings and helping us through what was an extended referencing process because of difficulties with our references. We’re very happy with the flat and the support that Kate provided.
Agent replied · 23 October 2024
This is wonderful to hear, thank you for sharing your positive experience!
5/5
TrustpilotShort notice move
Suzan, Matt and the rest of the team did a great job getting us set up on short notice. Prompt responses and attentiveness all around!
Agent replied · 22 February 2025
Dear Ivan,Thank you for leaving us such a positive review. We are delighted to read that you enjoyed your experience with James Pendleton. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotI was desperate for a flat in the area…
I was desperate for a flat in the area I wanted and within the budget I had. Nishaad helped me find the flat I wanted within days and he was very very helpful. Additionally, he always replies to messages even if it’s not within his working hours.
Agent replied · 23 October 2024
We are so pleased to hear this! Thank you for sharing.
5/5
TrustpilotChesterton South West Lettings - Kate
Finding a house and moving is stressful - particularly during lockdown. Kate was a pleasure to deal with. Always friendly, responsive & professional. She helped as much as she could, and we appreciated it.
5/5
TrustpilotJack was awesome!
My interactions were all with Jack and he is phenomenol. So professional and caring during the whole process of renting....it was a pleasure to work with him.
Agent replied · 23 October 2024
Hi Vidya, thank you for your kind review, we're happy to hear you had a phenomenal experience with Jack! Should you need anything in the future, please do not hesitate to reach out to us.
5/5
TrustpilotThank you so much for Jenny's…
Thank you so much for Jenny's professional and sound service. She understood my needs and matched the deal as soon as possible. She is excellent on negotiation and execution with different parties. I will definitely consider to use her service again if I buy a second house.
Agent replied · 23 October 2024
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotChestertons
I very good experience all round with Niema Latif at Chestertons Renwals department. Thanks for all your help and handholding Niema.
Agent replied · 23 October 2024
Hi Sarah, thank you for leaving such a positive review. We're happy to hear that Niema guided you through the process. Should you ever need any further help, please feel free to get back in touch!
5/5
GoogleXavier, Ryan, Karly, Zoe and all the team at Chestertons Richmond were fantastic throughout the process of our sale. Superb service. I recommend them very highly indeed. Tim MeunierPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleChestertons did a great job, never losing interest when the market was slow and giving sensible advice throughout. They are good people!
5/5
TrustpilotNiema Latif from Chestertons provided…
Niema Latif from Chestertons provided and excellent service renewing my tenancy. I highly recommend Chestertons.
Agent replied · 23 October 2024
Hi Zoltan, thank you for the great review. We are so glad Niema provided excellent service. Thank you for the recommendation, should you need anything else we will be happy to help.
5/5
TrustpilotI had an incredible and seamless…
I had an incredible and seamless experience with chestersons especially with Dawn Cunningham. Even though I wasn’t in town, she went out of her way to make the whole process seamless and comfortable. She’s been incredible with all questions and problems I’ve had.
Agent replied · 23 October 2024
Thank you for leaving your review! We are so pleased to hear this.
5/5
GoogleRichard and Xavier at Chestertons in Richmond were a delight to deal with. they were professional at all times and achieved us asking price on our house sale on Richmond Hill. We couldn't ask for more and would certainly recommend/ use then again.
1/5
TrustpilotAwful company
Awful company. Wouldn’t return my deposit. Avoid !!
Agent replied · 6 February 2025
Hi Shane, we're sorry to see you have left this review. In order for us to investigate this further, you should receive an email from Trustpilot asking for more details. As soon as we receive these, we will happily look into the situation for you.
5/5
TrustpilotGive Lauren Christy a promotion!
Lauren Christy @ the S. Ken office helped us find our dream flat. We had a particular flat in mind and she was very professional and rigorous throughout our (long) search. Her passion for the industry and helping people really shun through. Thanks again, Lauren!
Agent replied · 23 October 2024
Thank you for your review Michael! We are so pleased to hear of your positive experience with Chestertons.
5/5
TrustpilotRental Search
Had a great experience with Chestersons thanks to the help of Juliette Dartois.
Agent replied · 23 October 2024
Hi Liam, this is wonderful to hear. Thank you for sharing your experience with Juliette and we wish you all the best!
5/5
TrustpilotJoyce Pau…
Joyce has recently taken over managing our property. She quickly grasped what work was needed, liaised with the tenants and arranged for workmen to be engaged.Well done.
Agent replied · 23 October 2024
This is amazing to hear Sarah, thank you for taking the time to provide this feedback. Feel free to reach out to Joyce and the team if you need anything else!
1/5
TrustpilotVery bad service from the property…
Very bad service from the property manager, Angelina Malinina.
Agent replied · 9 February 2025
Hi Gerda, thank you for your feedback. We understand you’ve had a chance to speak with Angelina over the phone and she's working to address and resolve the issues you raised and is committed to improving the communication going forward. Your experience matters to us and we’re here to ensure we get it right.
5/5
TrustpilotDelight to deal with
Chestertons and Tamara Price have been amazing in the search for a tenancy. Extremely responsive and transparent throughout the entire process. Easily one of the best Agents I’ve dealt with.
Agent replied · 23 October 2024
Hi Edward, thank you so much for your feedback. We're happy to hear Tamara and the Battersea team assisted you with your recent tenancy search! Should you need any future help, please feel free to reach out. Best wishes!
5/5
TrustpilotArsida was 10/10
Arsida at Chestertons went above and beyond to help us get into our new place so quickly, despite many issues she persisted and thanks to her efforts we are very happy with our new home! :)
Agent replied · 23 October 2024
Hi Adam, congratulations on your new home! We're happy to hear Arsida assisted you so quickly, despite some issues that may have popped up. Wishing you all the best!
5/5
TrustpilotWe have dealt with this particular…
We have dealt with this particular Chestertons branch for 12 years now, and in all that time have had no reason for complaint. Any queries have been dealt with promptly and efficiently.
Agent replied · 23 October 2024
Thank you so much for the 5 star review, here's to another 12 years!
5/5
TrustpilotRecommend Charlie (SW lettings)
Charlie from the lettings team (SW) is an absolute star. He was always responsive and available to talk and guided us through the whole process, from the initial viewing right through to key pickup. The Chestertons letting process is slick and cost effective too. I would definitely recommend!
Agent replied · 23 October 2024
Charlie will be very happy when reading this - thank you for your feedback!
5/5
TrustpilotMy past experiences with Chesterton has…
My past experiences with Chesterton has been positive and rest assured. I was taken care of by your steamed team.The staff need to be praised for taking care of each client individually.
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