Trusted Agent profile · Richmond upon Thames
★★★★★
2,363 reviews across 2 platforms
23a Friars Stile Rd, Richmond, London, TW10 6NH, Richmond upon Thames, TW10 6NH
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 23a Friars Stile Rd, is rated 4.6 out of 5 across 2,363 reviews on two platforms, including 231 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
Trustpilot5 Stars
Both Brooke and Suzan were really friendly and helpful during the entire move in process
Dear Jack,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotRisida Greeganage
Risida Greeganage dealt with a letting matter in Kew for us very well. She was responsive and ensured everything completed smoothly and on time. She also did so in a way which allowed all concerned to achieve the above and continuing good relations.
Hi Christopher, thank you for sharing your experience with us. We're happy to read that Risida was on hand to assist you and made the process a smooth one. Best wishes!
5/5
TrustpilotThanks Daniel Sie!
Just wanted to say a huge thank you to Daniel for all his assistance and hard work throughout the letting process. He was professional, respectful and an incredible help. Thanks Daniel!
Thank you for leaving your review with us Carlin!
5/5
TrustpilotStrongly recommend
Lily is great person to deal with: professional, knowledgeable and considerate. Quick to respond and overall very helpful, leading to a great experience.
Hi Kate, thank you for leaving this review - it's great to hear that Lily was on hand to assist you with your property search! Should you need any further assistance, please let us know. Best wishes!
5/5
TrustpilotWe had great support from Chestertons…
We had great support from Chestertons on closing the rental contract. Everything was done on a timely and responsive manner. Particular thanks to Madi, she was great support!
Thank you for sharing Farid!
5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotAn agency which actually adds value
We have worked with Chestertons for several years with renting a flat in Richmond. We also have numerous other properties we rent out which we never use agencies for as we do not believe they really help. Chestertons however are completely different due to their very high service level, friendliness and professionalism. They are a pleasure to work with and are meticulous with everything they do. Their brand is also forward-thinking so we would definitely recommend from our experience.
Thank you for your review! We are so pleased to hear of your positive experience with Chestertons.
4/5
TrustpilotSupportive Staff
The staff was very helpful throughout the process and provided support when needed. Nikita was particularly good at managing the property
Hi Dylan,Thank you for taking the time to leave this review. It's great to hear how supportive Nikita has been! We wish you all the best, and please do reach out if you need any further assistance.
3/5
TrustpilotLack of agent support
My experience was unexceptional right up until a prospective buyer said they'd buy. Once a buyer had been identified the estate agent was no longer interested and paid no further attention to the process going forward, except for a number of 'phone calls to try and 'persuade' me to move my completion date forward to meet the agent's target. I felt bullied and stressed by the behaviour of the agent. In follow up to his manager I felt that the matter was not taken seriously.January 2022, still waiting for someone to contact me for further information, other than the impersonal Trust Pilot request. As before, it appears bullying is not being taken seriously by Chestertons.
We are sorry your experience wasn't 5 star throughout. In order to investigate this we will need some information from you, such as your number or email address so we can find you on the system. You should receive an email shortly requesting this via Trustpilot. Once we have this information we can investigate the matter.Thank you
5/5
TrustpilotRecommended company
We have been with Chestertons for over 6 years and we have always appreciated the prompt responses and friendliness. Our current property manager, Richard, is wonderful and has been taking great care of us. Prompt responses and efficiently. Great company
Hi Manuel, thank you for taking the time to leave a great review and for being with us for over 6 years. We appreciate the kind words. Best wishes.
5/5
TrustpilotExcellent Service and Team
We had a great experience working with Nishaad Ali from Chestertons Pimlico office. The whole process went smoothly. Nishaad was very friendly and prompt to reply to our queries. Highly recommended!
Thank you for sharing Elif!
5/5
TrustpilotStav was fantastic in helping us secure…
Stav was fantastic in helping us secure our apartment. He went above and beyond and tied up the deal at 10pm on a Friday night. Highly recommend him as an agent!
We are so please to hear, thank you!
5/5
TrustpilotAll very quick and easy toeasy complete…
All very quick and easy to complete thanks to Suzan Salih
Dear James,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotProperty rental
Chestertons has managed the rental of a flat for me for some years. The changeover for new tenants this year was complicated due to timing and I was on vacation. A number of issues came up regarding cleaning etc and Chesterton's were great and arranged everything. The team supporting me on this occasion were great and went out of their way to help.
Thank you for taking the time to leave us a review. We've shared this with the Fulham Road team - have a wonderful week!
5/5
TrustpilotChestertons rental management
Ryan Briggs has been excellent at providing tenant assistance for me since shifting in 6 months ago.
5/5
TrustpilotPositive Rental Management Experience with Chestertons
We engaged Chestertons for rental management and were paired with an exceptional tenant who was responsible and hassle-free throughout the two-year tenancy. The management process with Chestertons was streamlined via their user-friendly portal, where all fees were transparently itemised. The team's responsiveness, especially our property manager Ms. N Barklem-Schulz contributed to an overall smooth and seamless experience for us.
Hi Miss Yan, thank you for taking the time to leave a review. We're happy to hear you've found our portal user friendly and our team has provided first-class service. Should you need anything else, please let us know.
1/5
TrustpilotChesterton´s sister companies Teamstar…
Chesterton´s sister companies Teamstar and Amartio managed our house in Malaga on Airbnb and Booking. They were suppose to run our accommodation on our behalf. Due to the very deficient service they provided, resulting in awful reviews on Booking, we decided to terminate our contract with them. However, at the time they ought us 4000 Euros corresponding to all the bookings for August and September 2021. After countless efforts to get in contact with them and claiming our money without success, they suddenly disappeared from every single platform they were before. That included Instagram, Facebook, telephone registers and email services. They vanished and took our money with them and I assume they took the money of their employees and many other owners too. The person who owned this company apparently opened another company called Eeverynite for which he is now CEO. If I were you, I won´t use their services, as the lack of professionalism we experienced with their previous company was outrageous. Still trying to get our money back...
Thank you for getting in touch. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotHighly Professional
I have a property which I have rented out through Chestertons for 6 years and they have always been fantastic. Highly professional and always easy to get in contact with. Niema Latif especially is fantastic, thorough and extremely efficient. I would definitely recommend
Hi Laura, we appreciate you being a loyal customer for 6 years! Thank you for the positive feedback, if you ever need any assistance, we will be happy to help.
5/5
TrustpilotPleasant experience renting through them
I like that this company is very professional and makes me feel safe renting when doing it through them. I also had a lovely contact that took care of me and made me feel welcome. Replied quickly on all my requests and also stepped up extra for me, I felt. So a big kudos to her for making the experience feel good. They also have a portal that makes everything feel professional and good. The only comment I got is that their portal might be challenging navigating around, but then we are nip picking on a high level :P A fantastic company throughout.
Thank you for taking the time to leave a review, we are so pleased to see that you had a five-star experience
5/5
TrustpilotService at its best…thank you Ronan and team :)
Ronan at Chestertons recently provided us with an excellent service in finding our new home. His attitude stood out from many other agents we have dealt with in the past. From the get-go he understood our requirements very well and throughout the process his communication was always great - very professional while still being open & friendly. He was always available to answer my questions, even late at night and on weekends. His knowledge of the rental market and his ability to explain things simply to me was just fantastic. I will recommend him to friends searching in the area and if I need to relocate in the future I won’t hesitate in reaching out to Ronan.
What a wonderful review! Thank you so much for taking the time to share your experience with Ronan.
5/5
TrustpilotHugo was instrumental in letting our…
Hugo was instrumental in letting our flat out. He is diligent and proactive. Hugo was an absolute pleasure to work with and he is the reason we used Chesterton's.
Thank you for the wonderful review!
5/5
TrustpilotTo Lucy Bate
In fact, I had several viewings before meeting Lucy Bate, but I could not look for a 1 bed flat I liked. However, after having the viewing of this flat with her, I thought I wanted to live right here. Before the contract, she sincerely helped me with many things as sometimes it was difficult for me to understand because of language. I think that meeting her was very lucky and I'm really grateful to her.If I move out and I should find other flats, I will definitely have a contract with her.
Thank you for sharing your experience Gabi! We are pleased to hear how helpful Lucy was in her assistance.
5/5
TrustpilotNew level of Service
New level of Servicewe have been renting this flat with Chesterton's for more years than I care to remember - but this last one was definitely a big step forward.the applicant reports in particular were so much better and much more informative than previously.Emma and Sarah (654 Fulham Rd )have both kept in touch and been supportive throughout the process. Very Happy.
Hi Charles, thank you for taking the time to leave us a review. It's great to hear that you've been renting with us for a number of years and you enjoy our updated applicant reports. Should you need any further assistance, please feel free to let the team in Fulham know. Best wishes!
5/5
TrustpilotGreat service
As a buyer, I received great service from Neil and his team. Very easy to contact and communicate with and very helpful in ensuring the whole process went smoothly.
Thank you for your review. We are pleased to hear this!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Richmond hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
