Chestertons Richmond reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Thank you Stephanie Langton

Steph Langton has managed our flat for a couple of years and she has made all the difference. Very good communication, proactive in finding solutions that would meet both the tenants' and the landlord requirements... excellent under all aspects. Thank you Steph

Stefano · 21 July 2024

★★★★★ 5/5

Trustpilot

Thank you, Ally!

Ally Carberry is a breath of fresh air in the world of real estate! Her advice was honest and straight forward, and she really listened to what I was after. From the first phone call to every last bit of paperwork, she was professional and friendly and an absolute super star. I would definitely recommend her to anyone looking for a new home to rent in South Ken. Thank you Ally!

Camilla · 12 May 2022

★★★★★ 5/5

Trustpilot

Juliette and the Chestertons team were great!

Juliette was professional, friendly and took the time to understand what we were looking for. This made finding a place stress free and felt like we were not wasting our time, as the places propoposed were great. Highly recommend Chestertons!

Paulo · 23 August 2024

★★★★★ 2/5

Trustpilot

Disappointed

I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.

Bushra · 30 April 2026

★★★★★ 5/5

Trustpilot

Terrible landlord, amazing property manager

Our experience with the landlord was extremely challenging, marked by a lack of communication and difficulties in getting necessary repairs addressed. Adding to the frustration, several agents assigned to our case left their positions after short tenures, which made it feel like nothing was being resolved.Amidst all of this, Isaiah Samuels truly stood out as a star. He consistently advocated on our behalf, ensuring that every action was followed through and keeping us updated on all important developments. Isaiah's professionalism, dedication, and commitment to resolving issues were a bright spot in an otherwise difficult situation. We are incredibly grateful for his support and highly recommend his services.

Francesca · 23 December 2024

★★★★★ 5/5

Trustpilot

Highly Recommended

Richard and his colleagues at Chestertons were exemplary in their services to us when purchasing. Very proactive, communicative and responsive. Highly professional and well informed. We have used many other estate agents in the past but Richard and his team were truly exceptional. We will definitely use them in the future and highly recommend to prospective sellers or buyers. Thank you.

Sarah · 16 May 2023

★★★★★ 5/5

Trustpilot

As a landlord

As a landlord, with Allan Fuller for several years and then switched to Chestertons, transition was seamless and many core staff were retained. Special thanks to Sarah Doyle who has been very patient and supportive over the years.

Adrien · 22 October 2025

★★★★★ 5/5

Trustpilot

Excellent property management team

Richard Parkin and his team in Chestertons property management team have been extremely prompt and helpful with our maintenance requests and queries since the start of our tenancy this year. Would absolutely recommend them for rental searches!

MS · 7 October 2024

★★★★★ 4/5

Trustpilot

Heather was brilliant

Heather was brilliant, very helpful, understood what we needed and helped us confirm a property that has been perfect for us. All communication was very clear and the tenancy set up was very smooth. Only missing a star as on the move in day the inventory company claimed we weren't at the property at the agreed time (we were) and then we couldn't track down what they had done with the keys for a bit!

Catrin · 3 September 2021

★★★★★ 5/5

Trustpilot

Delighted with the service

I have been using the management services of this company for some time , and always found them to be professional , efficient and really supportive of landlords and tenants , which I think is really important . I have been delighted with the service from Ryan and Colette , and the rest of the team , and I feel the worry is lifted as I know my property is in very safe and capable hands . I will be continuing indefinitely with the company as I am totally and utterly satisfied .

Hazel · 17 December 2024

★★★★★ 5/5

Trustpilot

Thomas was a delight to deal with

Thomas was a delight to deal with. Highly personal and very responsive throughout the process. Suzan who helped with the next stage of the process was friendly, responsive and helpful. We now have James as our property manager who has also been brilliant so far.Thank you all

Oliver · 9 April 2024

★★★★★ 5/5

Trustpilot

Brilliant service - Letting Property

Reletting our property has gone smoothly, Amelia was great through the whole process, on a finding tenancy , and keeping in touch regularly eight up to move inday. She’s provided a quality, experience and is passionate about her job. Which is so important. As a Landlord it important to keep the tenant comfortable and happy. Thanks for a Brilliant services.

Sarah · 4 June 2023

★★★★★ 5/5

Trustpilot

First time renting

It’s my friend’s and my first time renting a flat in the UK, and our experience with Chestertons has been great. Renting process was smooth, all the staff we have encountered have been nice and helpful, especially our property manager Shakil Khan was prompt in providing us assistance when we moved in, really appreciate it.

Summer · 14 October 2023

★★★★★ 5/5

Trustpilot

Ms Niema Latif has been very helpful…

Ms Niema Latif has been very helpful and efficient, trying to make the whole renewal process smooth and stress-free. In my interactions with her, it’s clear she genuinely cares about her clients, which is a great asset!

Kristina · 1 October 2024

★★★★★ 4/5

Trustpilot

Ryan Briggs took over managing my…

Ryan Briggs took over managing my apartment about 6 months ago and it was safe to say that prior to it, it took awhile for responses to my queries. While he seems rather swamped (judging by the out of office messages I get when I send messages), he makes it a point to reply, albeit, a couple of days later. He acts professionally and is quick to understand my concerns and follow up on them. I sense that he is very service oriented and with more time, he will do an even better job. Glad to have him as my property manager.

PL · 13 December 2024

★★★★★ 5/5

Trustpilot

Best experience!!!

Megan, the lead negotiator/Agent was forthright, professional and helpful. She kept us informed every step of the way. This same level of support was received from all the subsequent team members we interacted with.

Stella · 13 November 2024

★★★★★ 5/5

Trustpilot

Reliable Service

The team at Chestertons have done a great job in securing new tenants for my property, at an increased rate, within a matter of days. Shout out to Isaiah Samuels, who is currently facilitating repairs and agreements with great dependability.

Anonymous · 6 August 2024

★★★★★ 5/5

Trustpilot

Great experience letting flat

Chestertons let my one-bedroom flat quickly and completely stress-free. I had tenants in place very soon after advertising, and the whole process was handled smoothly from start to finish.

Alex · 15 May 2026

★★★★★ 5/5

Trustpilot

Thanks to Juliette Dartois

I have dealt with many agents from Chestertons here and there, and I can say that Juliette Dartois is the nicest and friendliest person. She always responds to me promptly, and the entire process has been smooth with her.

Hae · 21 August 2024

★★★★★ 1/5

Trustpilot

No morals. Avoid

Property agents generally get a bad rep and my experience with Chestertons rammed home why. I put in an offer on a property marketed through them. I made clear at the time that I was walking away from another property I was also considering. My offer was accepted by the seller on whose behalf Chestertons was acting, at which point I had assurances the property had been taken off the market. A few days later I get a call from Chestertons to inform me I had been gazumped. Not only had I now lost this property, I had lost the other one I had been considering. Utterly despicable behaviour. On top of that the agent I had been dealing with through the process was suddenly “ill”, meaning a new agent had to step in and do their dirty work of breaking the news. Avoid. All morals out the window with these ones.

Chioma · 5 December 2024

★★★★★ 4/5

Trustpilot

Very smooth and pleasant experience

Very smooth and pleasant experience. The communication with Stav was great and he was very helpful. The only bad experience is that Chestertons operates with TenantShop. They will call you a thousand times even though you decline the service and in our case they processed an electricity company change without our consent. It would be great not having to deal with the TenantShop and only with Chestertons. Highly recommend Chestertons as an agency.

Arantxa · 11 November 2021

★★★★★ 5/5

Trustpilot

Excellent service

Anna has been managing our property for the last 6/7 months and I couldn’t ask for more! She has been very diligent and excellent with communication and managing everything that has needed to be sorted (which has been quite a lot).

Alison · 12 July 2024

★★★★★ 5/5

Trustpilot

Chesterton's review

I worked with Joanna Wojciechowska and Catia Coelho at Chestertons to find my new flat. Joanna was the agent who showed me the flat first thing when it was on the market. She and Catia worked with me and walked me through the process of getting all of the paperwork done. They were kind and informative and very responsive. I am very happy that I got to work with them.

Kaly · 12 April 2022

★★★★★ 5/5

Trustpilot

Michell at Chestertons

Michell at Chestertons has been of great help during my tenancy. Michell is responsive and follows up to ensure issues have been resolved. I found Michell to be highly professional and great to deal with.

Kyle · 15 October 2024