Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI have had a very positive experience…
I have had a very positive experience with Suzan & Matthew for facilitating the tenants move in co-ordination and the service they have provided, would certainly recommend. Many thanks!
Cyrus · 13 April 2024
Agent replied · 8 February 2025
Dear Cyrus,Thank you for taking the time to inform us of the positive experience you have recently had with our team at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review.
★★★★★ 5/5
GoogleThank you so much to Daniel and everyone at Chestertons in Kew! Our house was under offer in just a few weeks and it all went so smoothly. Daniel and his team were really easy to contact with queries and kept us posted along the way. Highly recommended!
Sam · 27 October 2019
★★★★★ 5/5
TrustpilotVery good experience with Chestertons
Very good experience with Chestertons, especially with Mr Ravi Vasantha-Raja. He’s very helpful and considerate when it comes to finding a property both within my budget and of good quality. I really appreciated the fact that he always responded quickly and never felt bothered explaining things to me.
Linda · 17 November 2022
Agent replied · 6 February 2025
Thank you so much for your feedback Linda, Ravi will be delighted to hear this! Should you need any further assistance, please do not hesitate to get in touch. Have a great weekend!
★★★★★ 5/5
TrustpilotGood experience as tenants
We have a very good experience with our property manager Xiaoyi. No query left unanswered and all are dealt in a timely manner.
B- · 29 July 2024
Agent replied · 6 February 2025
Hi B, thank you taking the time to write a great review. We are so glad Xiaoyi left no query unanswered and dealt with everything in a timely manner. We appreciate the support.
★★★★★ 5/5
TrustpilotExcellent customer service
Thanks to agent Nishaad Ali Marla my experience of service from Chesterton agency is the best. I really feel very grateful for his professionalism, kindness, availability and honesty to answer all the doubts and questions that one may have in the process of finding a property. Excellent service. Thank you very much!
Carolina · 23 May 2022
Agent replied · 6 February 2025
Thank you for sharing! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotThank you Stav
Hi Stav,Thank you so much for all of your help! We are so grateful for all of the hard work you've done to find our home & also the smooth process after that. We are grateful to have you as our point of contact and couldn't be happier with the way everything worked out.
Amruta · 9 February 2022
Agent replied · 6 February 2025
Thank you for sharing your experience! We are so pleased to hear.
★★★★★ 5/5
TrustpilotFiona Davidson really came through
Fiona Davidson really came through on a tricky renewal. Always hard working and responsive, I can't thank her enough for sorting all out seamlessly.
Lisa · 5 July 2024
Agent replied · 12 February 2025
Hi Lisa, we really appreciate you taking the time to leave a review for Fiona and happy to hear that everything went smoothly. Wishing you all the best!
★★★★★ 4/5
TrustpilotFantastic service
Fantastic service. Amanda at the Chesterton team was so quick and helpful with our tenancy process, on hand to help resolve any issues and get the process done as smoothly as possible.
Katie · 29 January 2024
Agent replied · 6 February 2025
Hi Katie, thanks for taking the time to leave a review. We're happy to hear that Amanda and the rest of the team made your tenancy process an easy one. Wishing you all the best for 2024!
★★★★★ 5/5
TrustpilotConsistently Reliable.
I have always found the Chesterton team, be it letting, management or sales, to be extremely helpful and professional. I have used them for over 20 years and very happy to recommend them to anyone that asks my opinion.. best Charles
Charles · 19 June 2023
Agent replied · 6 February 2025
Hi Charles, this is amazing to hear! Thank you for sharing your experience with us, we'll be sure to let the relevant teams know. Should you need anything further, please feel free to get back in touch. Best wishes!
★★★★★ 5/5
TrustpilotExcellent service from Juliette.
Had a great experience with Juliette who was always available to help and assist in any way she could! Great experience throughout!
Gianni · 4 August 2024
Agent replied · 6 February 2025
Thanks so much for the review!
★★★★★ 5/5
TrustpilotGreat viewing
Went on a viewing recently with a young man called Ollie. Very professional and felt extremely taken care of. Wouldn’t hesitate to book again.
Annabel · 28 June 2024
Agent replied · 6 February 2025
Hi Annabel.Thank you for the great review and sharing your experience with Ollie. We are so glad he was professional and took care of you.Thank you for the support and should you require any further assistance, we will be happy to help.Best WishesChestertons
★★★★★ 5/5
TrustpilotContacted Juliette for a flat viewing…
Contacted Juliette for a flat viewing and she was really helpful. Very responsive and made herself available quite quickly. Pretty smooth operation
David · 1 August 2024
Agent replied · 6 February 2025
Thank you
★★★★★ 5/5
TrustpilotGood phone support
I got a very clear solution to my problem and immediate support to get it fixed when I contacted my phone the agents.
Marta · 15 July 2024
Agent replied · 6 February 2025
Hi Marta, thank you for sharing your experience with our team. We're happy to read that everything was resolved efficiently. If you need any further assistance, please let us know.
★★★★★ 5/5
TrustpilotI had experience with Juliette Dartois
I had experience with Juliette Dartois. She was very friendly, helpful and so sweet. She's the best agent Chestertons have I guess.
Sousou · 1 August 2024
Agent replied · 6 February 2025
Hi Sousou, than you for sharing your experience with Juliette. We are so glad she was friendly and helpful. We are always here to help should you require any further assistance.
★★★★★ 5/5
TrustpilotAnother great experience with…
Another great experience with chestertons, specifically Nishaad, once again he found me a flat within a week and I only had to view one property. He knew exactly what I wanted and found the best option for me. A week later and all documents and formalities are done! Such a hassle free experience!
Aimee · 2 March 2022
Agent replied · 6 February 2025
Thank you for sharing your experience with Chestertons! We are pleased to hear this.
★★★★★ 5/5
TrustpilotVery comfortable rental experience
leusa handled every aspect of the rental process very professionally and carefully, with great enthusiasm and patience. Fortunately our landlord was also a very friendly person and the house was very comfortable for us to live in.
江佳瑾 · 23 September 2023
Agent replied · 6 February 2025
Hi 江佳瑾 陈, thank you for taking the time to leave a review. We're happy to hear Leusa guided you through the rental process and you had a positive experience renting with us. Should you need any future help, please let us know. Best wishes!
★★★★★ 5/5
TrustpilotTamara Price
Tamara Price has helped me find a property to rent in Clapham. She has been extremely responsive and has matched me with a property in less than a day. I felt supported and was kept well informed throughout the entire process. I'm very grateful for the help she's provided.
VB · 1 September 2022
Agent replied · 6 February 2025
Thank you for the five star review!
★★★★★ 5/5
TrustpilotGreat team and super nice staff
I've worked with Chestertons for 6 years. Very professional team and super nice staff. Especially Pa-Reis McAllister, very professional, quick to respond, very good understanding of customer demand.
Steven · 11 April 2024
Agent replied · 8 February 2025
Hi Steven,Thank you for taking the time to write a great review. We are so glad Pa-Reis McAllister was professional and quick to respond.We really appreciate the support and wish you the best.Kind regards,Chestertons
★★★★★ 5/5
Trustpilotvery satisfied customer.
This process has been conducted with attention to detail. Throughout, I have found the agents to be prompt, attentive and helpful.
Happy · 15 August 2024
Agent replied · 6 February 2025
Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
★★★★★ 1/5
TrustpilotThe deposit is not released
The deposit is not released, though I moved out a half a month ago.Update:Eventually deposit has been returned, but it was hard to do. As Landlord had to contact them a few times to make this happen.
Someone · 20 September 2023
Agent replied · 6 February 2025
Hi there,Thank you for taking the time to leave this review. We're sorry to hear that your deposit hasn't been released yet. Please do respond to our request for more information so we can investigate this further. Updated Reply:Hi there,We have spoken to the appropriate property manager who has mentioned that they have reached out to you and that you should be in the process of getting your deposit back. Again, we apologise for the delay on releasing your deposit and hope that it will be with you very soon. If you still need further assistance or have any questions then please do reach out to the manager who you previously spoke to.Many thanks,Chetsertons
★★★★★ 5/5
TrustpilotAlice Archer at the Clifton Road branch…
Alice Archer at the Clifton Road branch has been very helpful and pleasant to deal with. She is friendly and very responsive and we are greatful. Thank you
Jennifer · 4 April 2024
Agent replied · 6 February 2025
Hi Jennifer, thank you for kind words about Alice. We're thrilled to hear that she provided a pleasant service. We'll make sure to pass on your appreciation to her. If you need anything else, just let us know!
★★★★★ 5/5
TrustpilotChestertons Fulham
We had a fantastic service from Megan Lilley who supported us with our property search, offer and documentation! Very professional, personable and responsive and made the whole process seamless.
Saffron · 15 March 2024
Agent replied · 6 February 2025
Hi Saffron, thank you for taking the time to leave a review for Megan. We're happy to read that she supported you through your search and made the process an easy one. Should you need anything else, please let us know. Wishing you all the best!
★★★★★ 5/5
GoogleA brilliant service - Ashleigh made the whole process so smooth and simple, from excellent communication before viewing, to prompt and easy meetup at the property. The paperwork was all present and correct, and Ashleigh even got in touch to enquire that I had settled in well. Brilliant, thank you!
Grace · 27 October 2016
★★★★★ 5/5
TrustpilotDelighted with the process
Found my new flat through Chestertons. Bradley helped with every step of the process, was very responsive and really kind. Very delighted with them so far!
Sigrid · 1 May 2024
Agent replied · 6 February 2025
Hi Sigrid, congratulations on your new flat and thank you for sharing your experience with Bradley. If you need anything else, please feel free to get back in touch. Best wishes!
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