Chestertons Kew reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Great experience

I'm so grateful to Chestertons and in particular to Alhad. It's such a daunting experience to rent a new home especially when big changes are afoot, and to experience the authenticity and understanding that my partner and I experienced from Alhad, made this part of our journey calm, considered and valued.

Jordan · 21 October 2022

★★★★★ 5/5

Trustpilot

Thanks to Katherine Ma

I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.

Zhao · 1 August 2024

★★★★★ 5/5

Google

If you are a landlord go to Chesterton Kew. Jasmine and Adam were dealing with me. Excellent professional service from both of them. Jasmine went beyond her duties to help out upto the final stages of letting. Thank you Jasmine and Adam for all your help.PositiveResponsiveness, Professionalism

Sanjita · 26 October 2020

★★★★★ 5/5

Google

I have had excellent experiences with Chestertons Kew also in the past. this time I rented a fantastic apartment for me and my family and we were followed with great professionalism and availability by Mrs Jasmine Birungi who brilliantly solved all our requests. thanks Jasmine, excellent professional

Massimo · 26 October 2020

★★★★★ 4/5

Trustpilot

efficient, knowledgeable and helpful

As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too

Christine · 1 October 2024

★★★★★ 4/5

Trustpilot

Agent has been prompt to reply to…

Agent has been prompt to reply to emails.

Jenny · 10 February 2022

★★★★★ 5/5

Trustpilot

Very friendly and capable team that…

Very friendly and capable team that gets things done. I am really pleased with the service.

Suzy · 13 December 2024

★★★★★ 2/5

Trustpilot

No show at scheduled appointment + did not respond to calls

Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.

Shan · 17 January 2023

★★★★★ 5/5

Trustpilot

safety compliance team

Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!

Lily · 27 October 2023

★★★★★ 5/5

Trustpilot

Davide Frongia and Tsion Tesefay…

Davide Frongia and Tsion Tesefay handled the contract renewal and rent increase for my flat in a prompt and efficient manner. I am pleased with the outcome.

Mark · 24 August 2025

★★★★★ 5/5

Trustpilot

Really responsive team

Really responsive team, made finalising my tenancy very easy. Quick to answer questions, or get me information and always very polite to deal with.

SF · 23 September 2025

★★★★★ 5/5

Trustpilot

Much more confident.

After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.

Vanessa · 21 October 2023

★★★★★ 5/5

Trustpilot

Thanks a lot for amazing guidances…

Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.

Fred · 1 August 2024

★★★★★ 5/5

Trustpilot

Really helpful and smooth process

Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.

Jack · 2 May 2024

★★★★★ 5/5

Trustpilot

Elizabeth Joyce, Property Manager: 5*

Elizabeth Joyce in Chestertons property management department is exceptional. I have nothing but praise for her reliability, responsiveness, courtesy and professionalism. She looked after my Portfolio for years and it has been a pleasure dealing with her.

Lizzie · 10 November 2023

★★★★★ 5/5

Trustpilot

Marla

I had the chance to be in touch with Marla and she has been very helpful and proactive with our deal and reneview of the contract. Once again thanks for this!

Customer · 19 March 2024

★★★★★ 5/5

Trustpilot

No other Realtor like Chesterton

Madi and Jonathan at Chestertons have been amazing to work with! They let my flat instantly (within an hour), secured me a great tenant with a long tenancy and have made the letting process a walk in the park. I highly recommend Chestertons and their lovely, professional team! No other realtor shall I use now

Kamila · 18 February 2022

★★★★★ 5/5

Trustpilot

Tenacy Move In Experience

Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.

Charlie · 26 April 2024

★★★★★ 5/5

Trustpilot

Moving to london can be stressful …

I moved to london and i was very stressed out and had a very short time to find a studio with my budget and Nishad found a dream place in no time almost 3 days within my budget and helped me through out the process step by step cannot thank him enough Thank u Nishad

Hasti · 14 February 2022

★★★★★ 5/5

Trustpilot

Great services & very helpful staff

Great experience! Bradley Jenkins helped me find my new flat and took care of everything from viewings, through referencing, all the way to signing the contract. He’s been very helpful, patient and flexible throughout the whole process and went out of his way to promptly respond to my queries.

Zuzana · 8 November 2022

★★★★★ 5/5

Trustpilot

Chestertons UK

Super easy to deal with and always quick to respond. Michell Vasquez, my property manager, is especially great, she really makes sure I’m taken care of. Couldn’t be happier!

Jamal · 26 July 2025

★★★★★ 5/5

Trustpilot

Highly recommend professional services

Fiona recently assisted me with a change of sharers . Her service was extremely professional with the complete transaction and would highly recommend. We really appreciated your time and efforts.

Rodney · 2 April 2024

★★★★★ 5/5

Trustpilot

Stephanie Langton

Stephanie Langton, our property manager at Chestertons, has been consistently professional, knowledgeable, responsive, and helpful. We appreciate how she communicates any problems in the property and coordinates the solutions. We look forward to continuing to work with her in the future.

Adriana · 28 February 2025

★★★★★ 5/5

Trustpilot

good!

Had a great experience with Preya in property management - sad to see her move onto another area of the business, as she was always so helpful and friendly.

Caroline · 13 April 2024