Chestertons Kew reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Property Management Consultant

My partner and I have had the great pleasure of working with Preya Nair as our Property Management Consultant. Without fail, Preya delivers exemplary service, responding to queries in a kind, timely manner. We feel like she is on our side in all rental situations and have complete faith that she will work as hard as possible to find solutions to any and all problems we may have. We'd highly recommend her to anyone looking for an adept, professional, and trustworthy advisor.

Linda · 8 June 2023

★★★★★ 5/5

Trustpilot

Ask for Charlotte at Chestertons St.John’s Wood

Chestertons were so helpful from beginning to end, renting out our flat in St John’s Wood super quickly and at a great price. All the staff were amazing and we were particularly impressed by Charlotte who was incredibly responsive, efficient, and communicative. Thank you Charlotte!

Fiona · 4 January 2022

★★★★★ 5/5

Trustpilot

Outstanding!!!

Martyn provided outstanding services! The process was smooth and have been updated regularly until exchange. We will highly recommend Chesterton Kew for their professional services. Thank you!

Noel · 20 October 2023

★★★★★ 1/5

Trustpilot

Terrible service to Landlords’ and Tenants’

Chesterton’s is the third property agent I have used. I have been with them for two years since they bought out the agent I was working with for over 15 years. The experience has been appalling for me as landlord and my tenants. I am not sure if it is incompetence or that the team is understaffed and they cannot cope with the number of properties they manage. My contract said they would inspect the property twice a year. They have only been once in the two years. Communication has been frustrating. Emails unanswered, messages left with no call back. Issues with the tenants left until the tenants got understandably hysterical. (And then they have the gall to charge a % fee for any repair work). In short the last two years have been the most stressful in 20 years of letting. Big clearly is not better! Don’t believe the guff about how professional they are.

HUMPHRIES · 2 June 2023

★★★★★ 1/5

Trustpilot

Quite a bad experience

Quite a bad experience, devil is in their contract details.My Dealings were with their Chief Executive Andrew Constantinou and sales co-ordinator Sunny Rogers at Chestertons Cyprus

Paul · 8 November 2023

★★★★★ 5/5

Trustpilot

I really liked Molly's approach

I really liked Molly's approach. As a landlord myself, I've met many agents and it's rare to you find an agent who appears genuine and not just money/bonus driven. Molly was exactly that. I'm sure all her clients felt that same sense of trust.

Talib · 15 February 2022

★★★★★ 1/5

Trustpilot

Bullying & harassment by Chestertons’ Agent

I am being bullied by a Chestertons estate agent in respect of viewing the flat I occupy lawfully I have not even been in the property for 50% of the length of my contract (break clause) yet he was insisting that due to the short length of the contract he has a right to disturb my peaceful enjoyment of the property. I have already said no & he called again to bully me. This is harassment & I am writing this as part of my record keeping should this matter end up in court,I am simply not prepared to have people disturbing more than 50% of my contractual term. People wondering in & out of my space, nosing around in my wardrobes cupboards fridge freezer under the bed, footsteps all over my floors & rugs, disturbing my peace, & im paying rent that’s higher than the asking price which thankfully is unlawful with the new laws protecting tenants I ask Chestertons not to contact me again til the end of my contract is imminent A short contract of 9 months does not give you the right to break the law, I have a right a legal right to family life (article 8) & to the peaceful enjoyment of my property that I’ve paid to occupy, The landlord has expected me to take his mail to the concierge as if I’m his slave. They did not repair the TV in my room I had to buy a new one - he ignored my message re the tv, he argued that it worked when it clearly did not & now this. I’ve paid rent, I do not expect to be treated as if I’m living in a grace & favour flat, If Chestertons attend my premises without my permission I will call the police. It would be trespassing & harassment Theirs & the landlords financial interest do not delete my human rights nor the protection I have under the law. This is an attempt to drive me out of the premises early by making my stay untenable by forcing me to spend half of my time here in discomfort- this is harassment which is a criminal offence. Please stop. I deserve my peace. I’ve paid for it. I had to bid for this property because Chesterton said they received other offers & I had to bid way above the asking price. I’ve lived with no privacy as the blinds (mechanised) do not fully work exposing me to the outside world. Several emails I sent about this were ignored. Please stop bullying me & treating me like a squatter. Also I have developed a medical condition & been to A& E twice. I have a hospital appointment for further investigation in the coming weeks, however today after the agent called me & tried to force entry by telling me I had fewer rights due to the term of my contract I have begun to feel worse with pain spreading all over & I am going to A & E again. This is as a direct result of this insistent agent who only cares about prioritising his finacial interest. Should this matter go to court I will include pain & suffering in my claim for damages.

Sara · 11 February 2025

★★★★★ 5/5

Google

The service and knowledge I've got from Chestertons has been fantastic. Jack Burnett was my agent and he helped me throughout the process of renting the apartment I'm currently in. The viewing was fantastic (he didn't leave out any details), the questions I had about the location and agreement were brilliant, and the help provided during my move was great and replies were swift. This is my first apartment and I couldn't have asked for a better agent!

Phuoc · 11 October 2021

★★★★★ 5/5

Google

I can highly recommend Chestertons! I have worked with a few letting agencies but this experience really stood out. My agent, Jasmine Birungi went out of her way to answer all of my questions promptly, and supported me throughout the process with a smile. Chestertons operates a portal to upload and store documents, see where you are & what tasks you have, which makes it seamless. The move-in went similarly well, with ample communication on availabilities and all.

Adam · 11 October 2021

★★★★★ 5/5

Trustpilot

Juliette Dartois went the extra mile…

Juliette Dartois went the extra mile and did an excellent job!

Jens · 29 August 2024

★★★★★ 5/5

Trustpilot

Juliette Dartois was amazing

Juliette Dartois was amazing. Thanks a lot for your cooperation and support!

Daniil · 12 August 2024

★★★★★ 5/5

Trustpilot

Chestertons is my local estate agent and they did a fantastic job at selling my property.

Chestertons is my local estate agent and is very familiar with the area. This extensive knowlege allows Chestertons to give an accurate price for properties, give support to vendors and provide informed knowledge to potential buyers. The Staff is very pleasant, approachable and very efficient. The team worked very hard for my sale and was successful. I am very grateful to them and was really impressed with their dedication. The 5 stars is amply justified.

Mrs · 9 October 2023

★★★★★ 5/5

Trustpilot

Even though our offers weren’t successful…

Even though our offers weren’t considered, our agent Tamara Price was extremely helpful. She helped us with filling out our offer form and gave us advice on how to make better offers. She’s very patient and always answers questions promptly.

李品儀 · 12 August 2022

★★★★★ 5/5

Trustpilot

Move in coordination for rental

After recently buying a flat through James Pendelton, I managed to have it rented out 1 week later. My move in coordinator, Suzan Salih, was exceptional. She was very prifessional and calming. She worked with me to achieve the necessary steps, checks, certificates, etc., and what needed to be done to create a perfectly smooth move in on a very tight schedule. Highly recommend.

Nancy · 31 May 2024

★★★★★ 5/5

Trustpilot

Great rental move out experience

Olympia was my Property Manager assisting in the move out from a rental property and made the whole process very smooth and was hugely helpful time and again. Thank you!

BC · 5 March 2025

★★★★★ 5/5

Trustpilot

Rufus and the team were exceptional

Rufus was very helpful when arranging viewings and presented the flat well. Him and the team guided us through the process throughly and in good timing. Chestertons have been amazing to work with and I’m exited to move into the new flat.

Helen · 3 May 2022

★★★★★ 5/5

Trustpilot

Great Thanks to Katherine Ma for Her Tremendous Help

Chestertons is an excellent rental company! I had a great experience with them. Special mention must be made of Katherine Ma. Her service attitude is superb. She has a gentle voice and patiently answers all my questions. She provided sincere answers to my many inquiries and patiently taught me how to rent. I am extremely grateful for her help.

Alonzo · 23 August 2024

★★★★★ 5/5

Trustpilot

Ann was super helpful and friendly with…

Ann was super helpful and friendly with our end of tenancy checks!

Devangini · 6 August 2024

★★★★★ 5/5

Trustpilot

Chesterton is generally good

Chesterton is generally good, but Naima Latif is the best. She is professional helpful approachable and responsive Whenever I call she responds and sorts the issue.

Zahir · 25 October 2023

★★★★★ 4/5

Trustpilot

Good negociation

Gene Lim is a very nice and understanding person. I’m renting a flat through Chestertons and I’m mainly dealing with Gene who has had been of a great help especially negotiating with my landlord.

YT · 10 March 2023

★★★★★ 5/5

Trustpilot

High Commitment to Customer Service

Over more than five years Zosia Gray has provided excellent customer service. She responds to our needs and is always clear and fair. She has often gone above and beyond for us and dealt with all our queries and concerns. I would move firm to stay with Zosia.

East · 3 February 2025

★★★★★ 5/5

Trustpilot

End of panic!

I rang the management phone number feeling worried because my usual point of contact was away from the office and I had an urgent problem that could potentially have involved a good deal of money. Sam Heaps knew about the issue, gave me all the necessary information and sorted out my difficulty really quickly. Super-efficient and super-helpful, thank you!

Maria · 21 August 2024

★★★★★ 5/5

Trustpilot

Great experience with both Lettings and Sales

I had a great experience with both Lettings and Sales at Chestertons over the last 10 years. In particular, both Ian and Catherine from Sales have been instrumental in negotiating a very good offer on a property I was selling and in actively engaging with the buyer and the buyer’s solicitor in getting the exchange and completion over the line.

Consumer · 4 August 2024

★★★★★ 5/5

Trustpilot

Smooth process and excellent experience…

Smooth process and excellent experience so far by Suzan Salih and team. Prompt communication and explanation of the process.

Dimitrios · 24 March 2024