Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe had a rocky start with Chestertons…
We had a rocky start with Chestertons when we first put our offer in for our flat. That said, Aaniya, our assigned property manager has been incredible. She's resolved issues left, right and centre. She is always responsive and a pleasure to have a chat with. Thank you Aaniya!
Sin · 1 July 2024
Agent replied · 6 February 2025
Hi Sin, thank you for your honest review, we're delighted to hear that Aaniya has been on hand to help since moving in. Should you need anything further, please do not hesitate to reach out again. Best of luck in your new home!
★★★★★ 5/5
TrustpilotAmazing Team
My experience with this agency started in 2021, they have a professional team always ready to help and support This year, they helped me to renew the contract smoothly, dealing with my requests with patient and careI would like to thank them all, especially Amanda and Lavie, keep up the good work, good bless you
Maha · 2 March 2024
Agent replied · 6 February 2025
Hi Maha, thank you for your review and being a client of ours since 2021. We're delighted to have assisted in the renewal of your contract and will pass your compliments on to Amanda and Lavie. Wishing you all the best!
★★★★★ 5/5
TrustpilotGreat experience!
Ana has always been an incredible property manager, dealing with everything in a very efficient and professional manner and nothing is ever a problem. Living half way across the world Ana recently managed a huge renovation for us and kept us constantly updated on the progress. We are so pleased with the results and the property has been completely transformed. We would highly recommend Ana Cotofana to anyone looking to rent their property.
Lucinda · 13 October 2022
Agent replied · 6 February 2025
What incredible feedback, we are so happy to hear that Ana was able to make such a huge task more manageable for you. Thank you, Lucinda!
★★★★★ 5/5
TrustpilotGreat letting agents
Been dealing with Oliver Slater at Chesterton's for over a year now. Great service - very communicative, quick to respond, and has instructed plenty of contractors to come and solve issues for us. Thanks for all the support.
BR · 28 April 2026
Agent replied · 28 May 2026
Thank you, BR! We’re thrilled to hear about your positive experience with Oliver. Providing excellent service and support is our priority, and we appreciate your trust in us. If you need anything else, we're here to help!
★★★★★ 5/5
TrustpilotShan Made the Checkout Process So Easy
I had a great experience dealing with Shan Stewart regarding my short-let checkout. She was genuinely helpful, proactive, and clear in her communication. She followed up after our call, kept me informed about the revised schedule, and made the whole process smooth and stress-free. It’s rare to get service that feels this personal and attentive, really appreciated!
LD · 24 November 2025
Agent replied · 26 November 2025
Thank you for your wonderful feedback, LD! We're thrilled to hear about your positive experience with Shan. Our team strives to provide personal and attentive service, and it's great to know we met your expectations. We appreciate your support and hope to assist you again in the future!
★★★★★ 5/5
TrustpilotRe Suzan Salih/Marcus Battrum
Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus
Arfan · 2 February 2024
Agent replied · 7 February 2025
Dear Arfan,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and Marcus will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotSharon was really helpful in answering…
Sharon was really helpful in answering all our questions during the tenancy! Thank you!
Matthew · 22 September 2025
Agent replied · 24 September 2025
Thank you, Matthew! We're thrilled to hear that Sharon provided excellent support during your tenancy. We strive to make every experience positive, and your feedback means a lot to us.
★★★★★ 5/5
TrustpilotGreat service
I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.
Lewis · 25 July 2026
Agent replied · 24 September 2026
Thank you for your fantastic feedback, Lewis! We're thrilled to hear that Sharon provided such a professional and smooth experience. We appreciate your support and look forward to assisting you in the future!
★★★★★ 5/5
TrustpilotHighly Recommended
Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.
Daniel · 15 July 2024
Agent replied · 6 February 2025
Hi Daniel, thank you for your positive feedback. We're thrilled to hear that Chestertons and Vanessa from our Property Management team have exceeded your expectations. Please let us know if you need any further assistance and we'll be happy to help!
★★★★★ 5/5
TrustpilotSharon Chattalis has been so helpful in…
Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!
Stefanos · 20 December 2024
Agent replied · 12 February 2025
Hi Stefanos, thank you for the great review and sharing your experience with Sharon. Its great to read how dedicated and understanding she was. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotThank you Kaicey Naish
Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.
Tanja · 16 August 2024
Agent replied · 6 February 2025
Hi Tanja, we really appreciate you taking the time to leave a review for Kaicey. It's lovely to see that she guided you through the process of the tenancy change. Please let us know if you need anything further. Best wishes!
★★★★★ 5/5
TrustpilotRenewals with Niema L.
When it came to renewals, Niema Latif is an absolute dream in real estate. She ticks all the boxes. She genuinely cares about your concerns and needs…and she did just that. She is top at what she does, and I’m talking from experience!
Ma · 17 September 2024
Agent replied · 12 February 2025
Hi Ma, thank you for taking the time to write a great review. Niema will be thrilled by the kind words, we appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotMy family and I wanted to commend…
My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!
Amjad · 20 September 2023
Agent replied · 7 February 2025
Hi Amjad, thank you for taking the time to leave a review for Isabella. We're happy to hear she found you a property to fit your requirements. Best wishes for the future!
★★★★★ 5/5
TrustpilotI’ve had an amazing experience starting…
I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!
Amba · 20 February 2025
Agent replied · 12 February 2025
Hi Amba, thank you for taking the time to write a great review and sharing your experience with the team. Should you require any further assistance, we will be happy to help. Best wishes.
★★★★★ 1/5
TrustpilotSuch dishonest disgraceful agency!
Such dishonest disgraceful agency! The manager from Knightsbridge called Andrew is useless and unprofessional!
ZR · 15 September 2025
Agent replied · 24 September 2025
We're truly sorry to hear about your experience, ZR. Your concerns are important to us, and we take them seriously. I have spoken with the team and understand all maintenance and repair requests should be raised directly with your landlord. If you need any further support please do let us know but be mindful that we have no authority agree to any requests. Kind regards.
★★★★★ 1/5
TrustpilotDO NOT RENT/BUY PROPERTY WITH THEM!
Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.
Maria · 6 December 2022
Agent replied · 6 February 2025
Hi Maria, we're sorry to see you have left this review and apologise for any delays experienced. After looking into this with the branch manager, we can see that they have spoken with you directly over the phone and that your deposit has been sent. We're happy to hear that this is now resolved and should you have any further queries, please do let us know. Best wishes!
★★★★★ 5/5
TrustpilotI recently rented a property through…
I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find
Ms · 19 March 2022
Agent replied · 6 February 2025
Thank you for leaving your review! We are so pleased to hear this.
★★★★★ 5/5
TrustpilotWhen it came time to renew our flat…
When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.
Martin · 2 July 2024
Agent replied · 8 February 2025
Hi Martin, congratulations on your tenancy renewal and thank you for sharing your experience with Niema and the team. Wishing you a wonderful summer!
★★★★★ 4/5
TrustpilotFriendly, helpful, patient team
The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.
Katie · 17 October 2023
Agent replied · 6 February 2025
Thank you for providing us with this feedback Katie, we're happy to hear that we helped you in a difficult situation. Should you need anything else, please do not hesitate to reach out to Alina, James and the rest of the team!
★★★★★ 4/5
TrustpilotChestertons has supported us in looking…
Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.
Massimo · 29 August 2024
Agent replied · 6 February 2025
Hi Massimo, thank you for taking the time to leave a review. We'll be sure to pass your compliments on to Juliette. Best wishes!
★★★★★ 5/5
TrustpilotOur property manager Vanessa has been…
Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.
Sven · 6 July 2024
Agent replied · 12 February 2025
Hi Sven, thank you for taking the time to leave a review for Vanessa. We're happy to read that she's been a great support through all the issues you've faced over the past two years. Please do let us know if you need anything else!
★★★★★ 5/5
TrustpilotOutstanding property management
Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.
NB · 22 July 2024
Agent replied · 6 February 2025
Hi NB, thank you for great review and sharing your experience with Xiaoyi. We are so glad she was professional and replied promptly to emails. Should you require any further assistance we will be happy to help.
★★★★★ 5/5
TrustpilotThanks to Stephanie Russo
I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.
Alessandro · 6 August 2024
Agent replied · 6 February 2025
Thank you for the wonderful recommendation, we'll share this with Stephanie
★★★★★ 5/5
TrustpilotVery impressed and would recommend
We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.
Jen · 27 March 2024
Agent replied · 6 February 2025
Hi Jen, thank you for leaving a review and congratulations on the sale of your property! We're delighted to have assisted throughout the process and will pass your compliments on to Malachi and the rest of the team. Wishing you all the best!
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