Chestertons Kew reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Great work Chestertons and Conor Bunn!

Shout out to Conor Bunn for a seamless service with Chestertons.Conor guided us through the process from start to finish without a hitch. Always available on the end of the phone and went the extra mile to make our sale has stress free as possible in what is a very stressful market. Thanks Conor.

Lucy · 27 August 2024

★★★★★ 5/5

Trustpilot

Professional and helpful

I just wanted to write to say how helpful Nathaniel has been to me this morning and what a credit he is to Chestertons.I have long known Chestertons as a company with a most excellent reputation for service and I must say that Nathaniel did not let you down today.

Mrs · 28 October 2024

★★★★★ 1/5

Trustpilot

Cheated , cornered and then extorted

I was trying to get help to rent property from outside UK and it was a very horror experience for me thanks to Chestertons and their agent (Arsida and Melis).I saw property on video and offered +200£. When the time came is backed out. I tried reaching out by calling and messaging her on whatsapp but never gave back any reply.Few days later and start of Oct'22 another agent named Melis reached out to me for another property in IOD and asks me to bid 200£ extra and I transferred the holding deposit. She confirms that the property is confirmed to me and will be handed over 1st Dec. I requested her viewing appointment several times for my friend who already lived near by but she never replied. I still trusted them as they seemed a reliable agency. Oct'22 when me and my family arrived in UK I requested viewings several times but never got any reply. Melis in mid of November replies me that the existing Tenant is denying access for the viewing an cancels the viewing conseecutively for 14days but she pushed to transfer rent + deposit to the chestertons. I transfer the money to chestertons and mid of November just to get a legal agreement signed from the owners. And on last week of November she comes back and tell me that I cannot get this property she has a new property whose rent is 300 more than and I need to pay 500 pounds more for the furniture. Red flags,1. The owner never opened the agreement on Cheatrons site because anyone who opens to the agreement at least once I get a notification and the logo turns yellow.2. If the owner agreed to rent us the property they should have signed the document. but THE OWNER NEVER SIGNED the agreement.3. When I asked for my refunded she came up deductions and reason of not giving back my 5000£. This is where I was realized I was made. I had no apartment and I have transferred money to an agency which never planned to rent me the apartment.4. Still today I am following up the Cheatertons for my refund over email and call. They dint even allow me to enter their office.I have proof of all the above things I claim and I leave upto you to decide and review my post. I also have no legal claim to what has happened as their is no commitment in this deal apart from me.

Deepak · 11 December 2022

★★★★★ 5/5

Trustpilot

Risida Geeganage…

Our Property Manager Risida Geeganage has been excellent this year. She is proactive, efficient and unfailingly pleasant, and her judgement on how best to manage our property has been first class. Many thanks and we will definitely be staying with Chestertons in 2026. Merry Xmas

Rory · 22 December 2025

★★★★★ 5/5

Trustpilot

Ravi went above and beyond to help me…

Ravi went above and beyond to help me find a flat upon relocating to the UK. He was professional, friendly and followed up just the right amount every few days. He made an effort to understand what I was looking for and shared his deep understanding of the local area to help me make the best choice. He was persistent but never pushy. He is a credit to the Chestertons business and made my experience dealing with the agency great.

SE · 10 November 2022

★★★★★ 1/5

Trustpilot

The worst experience with an estate…

The worst experience with an estate agent I have had, and as we all know, that is saying something. Waiting 7 months now for return of deposit. Countless emails and phone calls to Chestertons. The lady who is my point of contact seems civil enough, and fills you with great confidence on the phone, but then nothing happens. Now either she is being given too much work, incentives for new sales and rentals are so strong that she neglects unincentivised work, or she is just incompetent. It is not for me to say which, but something is terrible wrong here. AND THE TIMES I HAVE COVERED/TURNED A BLIND EYE FOR CHESTERTONS- From the moment we turned up at our new home and the door was left open after their inventory check, I should have known what to expect. Numerous 6 month check ins were cancelled or rearranged at the last minute, and this is before we passed into the care of one particulary hapless gentleman. Paulo Machado his name was, oh boy. Called me by the wrong name in emails, multiple spelling mistakes in emails, asked if he can attend for 6 month review, changed the date, asked again, i replied within 30 minutes to say yes sure see you then, he didnt turn up, says he didnt confirm to my confirmation! Then he tried to tell me i owed an extra months rent. This went on for several days and emails until i escalated it over him and was told I am correct. I'm looking through my emails so have it here actually:Hi Dan, Paulo has sent your email across to myself, and please accept my apologies, you are not in arrears, however due to an issue with the way accounts had allocated your payment the system flagged up as such. We in fact hold a £2,000 overpayment on account for you so you need only send £100 next month. Kind regards, Siannie Clayton MARLASenior Consultant So I had already been overcharged by a month! and Paolo wanted more. Shortly after this interaction, I was informed that Paolo and Chestertons had gone their separate ways.There is more but i must bring this review to an end. I've just had a message from my old landlord actually to say that he signed the paperwork a while ago, so it looks like I will be pursuing legal action against Chestertons for withholding funds for more than 7 days after agreement. Thankyou for you reading.Dan

Dan · 8 November 2022

★★★★★ 5/5

Google

I purchased a flat in Kew via Prue at Chestertons, completing in November 24. Prue was friendly, professional and responsive throughout. I was really happy with the service I received and Prue was particularly helpful in keeping things moving despite delays through my solicitor.

Kathy · 5 January 2025

★★★★★ 5/5

Trustpilot

Exceptional service- Carmen Vigneron

It was a seamless transition to a new home having had to move on short notice. Carmen Vigneron made this transition was effortless and always ensured we were contacted if documents needed uploading, met our moving in deadline and was attentive to our needs. She was always swift and is an asset to your company.

Jasmesh · 17 July 2024

★★★★★ 5/5

Trustpilot

Thank for Katheeine Ma

I would like to extend my heartfelt thanks to Katherine Ma for her invaluable assistance in locating my dream home. Her service throughout the entire process was exceptionally warm, patient, and attentive, as she listened carefully to my requirements and made every effort to fulfill them. I truly appreciate her dedication and hard work！

Wang · 1 August 2024

★★★★★ 5/5

Trustpilot

Isabella at Chestertons in Fulham was…

Isabella at Chestertons in Fulham was fantastic as an agent to persevere in aiding us getting the property we wanted. Chestertons as a business was highly professional. Fantastic at communications and their portal really helped keep things on track right up to delivering the keys to the door.There is one small glitch for iphone user and Apple Macs in that it asks you for the postcode where you live/lived, which it then attempts to pre-fill your address. It was wrong on several occasions and could not overwrite but had to type blind as I could not see what I was writing as it was under a window with the incorrect addresses!

Graeme · 18 October 2022

★★★★★ 5/5

Trustpilot

Synika has been absolutely incredible!

Working with Synika at Chestertons has been a real delight! Synika's been an absolute gem throughout my renting journey, making everything feel like a breeze. She's always kept in touch, making sure I was up to speed with everything. Whenever any issues or problems popped up, Synika was right there, ready to help. Thanks for being such a star!

Danielle · 2 May 2024

★★★★★ 5/5

Trustpilot

Olympia Grigoropoulou from Property…

Olympia Grigoropoulou from Property Management was extremely helpful, kind and patient. I recently moved into a new flat that she managed and she promptly responded to all emails and requests. I would definitely recommend her as a property manager as she took all my concerns into account as a tenant.

Laila · 3 October 2024

★★★★★ 5/5

Trustpilot

Excellent tenant experience with Sam

Had an excellent experience with Sam Phillips. After some maintenance issues including an emergency door repair, Sam was quick, efficient and reassuring. All of our correspondence was responded to with urgency, and everyone we spoke to was helpful/friendly. Would definitely go with Chestertons for future properties. Thanks Sam!

Becci · 29 October 2024

★★★★★ 5/5

Trustpilot

5 star service

5 star service - Lucky us for finding a property through Chesterton’s. Landlords listen up - as tenants this agent,Alex Wasey was professional and caring -he stands out from the crowd. He communicated with us to ensure all the process was completed smoothly and nothing seemed to much trouble.Michelle Fogley was on hand to sort any issues, she was calm and made sure all paperwork was sorted.What can I say .. if all agency’s were like this the rental market would improve for tenants and landlords alike.

Vicky · 31 August 2022

★★★★★ 5/5

Trustpilot

Chestertons are the best

I recently contacted Chesterton’s with an enquiry into some properties and had the fortune to be dealt with by a young Lady called Millie. Millie went above and beyond in the quest to help with my enquiries and helped clarify to me, that I had made the right decision to go to Chestertons as my estate agent on this occasion and will most definitely now in the future. Millie offered a first class service and made the whole experience second to none. There was nothing she didn’t know or couldn’t help with. After previous history with diabolical experiences with other estate agents, this restored my faith. Thank you Millie. Every estate agent needs a Millie.

Miss · 21 August 2022

★★★★★ 5/5

Trustpilot

Excellent service and Thank you

Chestertons has been looking after our family property for over a decade, particularly Mark Kardos who has been my regular contact. He has provided us with exceptional service and no request has been too tedious or irrelevant. I would therefore like to take this opportunity to especially thank him for all his efforts over the years. Long may this diligent service continue. Thank you and best wishes.

MR · 10 October 2023

★★★★★ 5/5

Trustpilot

Excellent experience

Hi Josh and the team, I just wanted to thank you all for a wonderful job you have done from start to finish. Our consultant Sadia mentioned that Josh very much stood out amongst so many Agents and was prepared to take an extra mile. I can only second that and thank the whole team for being so organised throughout the process and for delivering the property to the required standard. Thank you very much!Raimonda Goode4 Corners Relocation

Raimonda · 26 October 2022

★★★★★ 5/5

Trustpilot

Christie has been an excellent property…

Christie has been an excellent property manager for us - always super helpful with all matters and quick to respond! We really appreciate all the support we have been provided. Thank you

Sophie · 20 March 2026

★★★★★ 5/5

Trustpilot

Excellent service -to be recommended

I have used Chesterton's in Richmond before and as ever, they did an excellent job in finding me exactly what I was looking for. Lucas was excellent, courteous and listened to exactly what my requirements were. Communication was clear and regular and all in all the whole process was , once again, smooth and stress free.I would thoroughly recommend Lucas and Chesterton's in Richmond .

Peggy · 14 November 2023

★★★★★ 5/5

Trustpilot

I have just had an offer accepted for a…

I have just had an offer accepted for a new place and had a brilliant experience from start to finish. Jack Burnett was very helpful in setting up a viewing, showing us round and answering our questions. Tamara Price couldn’t have been more helpful in helping us through the offer process and afterwards - she really went the extra mile. Thank you very much to both of you!

OM · 31 August 2023

★★★★★ 5/5

Trustpilot

Efficient and helpful

Tamara Price at Chestertons South West lettings was incredibly helpful during the whole process. Despite the initial flat we were interested in going to another renter, she contacted me soon after with a similar flat in the same location. Everything was done very efficiently and Tamara was approachable and provided quick responses to any questions we had, giving us a piece of mind during the stressful ordeal of moving property! She was also understanding of my delay in getting references due to company policies, and gave guidance when needed. Thank you Tamara, we're very happy with our flat.

Hamish · 20 July 2022

★★★★★ 5/5

Google

My experience of the staff at the Kew office is excellent. I would like to highlight, in particular, the professionalism, efficiency & most of all kindness by Cheryl Turner. I am a woman in her seventies & therefore very analogue in my outlook. Being faced with, what seemed to me, a mountain of digital paperwork was daunting. Ms Turner was more than helpful in this regard.

Joy · 11 October 2023

★★★★★ 5/5

Trustpilot

Great service. Highly recommended

We were very happy that we entrusted Chestertons with selling our home. Ian and his team provided the expert market knowledge, depth of experience, and very skilled guidance during the negotiation that we needed to get a great result. I can highly recommend them for their service and professionalism!

Mike · 8 September 2024

★★★★★ 1/5

Trustpilot

Three years of disappointment

After 10 years of using a cheeper agent I hoped being a landlord with chestertons would be a step up. After overestimating the rental value a tenant was finally found who then could not pay the rent after the first month. I then had three months of uncertainty, with no rent while they took all of their fees upfront, until a new tenant moved in at £300 less than I had been getting 5 years before. They charged me over £700 cleaning check in on a 4 bedroom house and allowed the first tenant to get out of paying for the check out clean despite him breaking the contract after a month. Since then they have sent in contractors that overcharged and did the same job again and again such as fitting the same security light three times and each time at a different price. There was three new property managers in two years and they all seemed to struggle to keep up with the workload. My tenant waited three weeks for them to send a contractor to fix a leak and then their contractor left without attempting to fix it! The bath was allowed to leak for over a month before I was even told there was an issue, all the while water soaked through the floor and down the wall. Despite them breaking their own terms and conditions they still expect me to pay for rent that they are no longer collecting. I was lied to repeatedly about work that was done and when the rent would come through. My tenant was unhappy and the my experience was stressful and unpleasant

Louisa · 14 June 2022