Trusted Agent profile · Richmond upon Thames
★★★★★
2,415 reviews across 2 platforms
254A Upper Richmond Road West, East Sheen, London, SW14 8AG, Richmond upon Thames, SW14 8AG
Part of Chestertons, see every office.
Chestertons's office in Richmond upon Thames, at 254A Upper Richmond Road West, is rated 4.6 out of 5 across 2,415 reviews on two platforms, including 251 Google reviews rated 4.9.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotKatherine Ma is simply amazing
Katherine Ma is simply amazing! She went above and beyond to make sure everything was perfect. Her professionalism, coupled with her warm and friendly demeanor, made working with her a pleasure. I can't recommend her enough
Hi Kejia, thank you for the great review. We are so glad Katherine Ma went above and beyond for you. If you ever need any further assistance, we will be happy to help.
5/5
TrustpilotVery good experience with Wes Mohamed
Wes was proactive and very helpful. He has a terrific demeanour and shared insights on the overall market.
Thank you for the 5 stars!
5/5
GoogleWe bought and sold through Chestertons East Sheen recently and were very pleased with the whole process. Sarah, Matthew and the team worked very hard to ensure both our sale and purchase went as smoothly as possible and with various outside factors this was no easy task.
5/5
TrustpilotOne of your staff members Ollie Ennis…
One of your staff members Ollie Ennis took me for a viewing around two flats. He was extremely helpful, answering the queries I had while on the viewings, and also after the viewings when I contacted him, very impressed!
Hi Gracie,Thank you for taking the time to write a great review. We are so glad Ollie was helpful and answered any questions you had.We appreciate the support and wish you all the best.Kind regardsChestertons
1/5
TrustpilotWorst agency to deal with!
Worst agency to deal with!They are completely unprofessional!!! They try to be nice before you sign the contract and afterwards they never get anything fixed and never call you back. I have been in the apartment for more than 2 months now and still they haven't fixed the issues I reported in the first week of moving in.I would really advice you don't rent with them!
Thank you for getting in touch Alaa. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotStav was great and extremely useful
Stav was great and extremely useful - he made what is meant to be a stressful process very seamless!
Thank you for your review. We are pleased to hear this!
5/5
TrustpilotExcellent Service and Professionals
We've been renting a property for many years and it's been managed by Chestertons. Our most recent property manager, Joyce, is very thorough and an excellent professional. We couldn't recommend her more! Also, we highly recommend Chestertons as an agency.
Hi Ines, thank you for your review and being one of our loyal tenants. We're so happy to hear that Joyce has been on hand for anything you've needed, we'll make sure to pass on your compliments to her. Wishing you all the best!
5/5
TrustpilotSmooth process
Everything went smooth from the first contact till the contract signing. Nishaad guided us through and answered our questions quickly
Thank you for sharing!
4/5
TrustpilotHugo was proactive
Hugo was proactive, professional and helpful with securing a new tenant for my flat I’m continuing to rent out
Thank you Allison! We are pleased to hear this!
5/5
TrustpilotExceptional Service and Responsiveness at Chestertons
My experience with Chestertons has been outstanding, particularly because of the professionalism and promptness of Emma Wilbourne and Lavie Kim Marla in responding to queries and providing feedback. I highly recommend Chestertons, as well as Emma and Lavie Kim, for their excellent service.
Hi Artur,Thank you for taking the time to write a great review and sharing your experience. Its great to hear that Emma and Lavie were so professional and prompt when responding to queries.We appreciate the support.Best wishesChestertons
5/5
Trustpilot5 stars
Just secured our flat and the welcome box is so thoughtful from Chestertons. Millie was awesome!
Thank you!
5/5
TrustpilotThis is the most efficient agency I…
This is the most efficient agency I have ever encountered, and it takes no more than a week from the time I contact them to the time I move into my new home. I had no experience renting a house before, and Martins Purlicis guided me very patiently. Appreciate very much.
Congratulations on your new home Yunlong, wishing you all the health and happiness there!
5/5
TrustpilotTamara Price has been a great help
Tamara Price has been a great help. Very informative and a pleasure to work with. Thanks.
Thank you for sharing!
5/5
TrustpilotI dealt with Graham Jennings throughout…
I dealt with Graham Jennings throughout whoIs incredibly efficient and quick to respond. I highly recommend him. Thank you
Thank you Nicholas!
5/5
TrustpilotWes was really helpful!
Wes was really helpful! If I were to rent again, I would first consider Chestertons.
Thanks for sharing!
5/5
GoogleSarah was a professional agent as well as the whole team. The were reliable, truthful and knew how to market a property as well as deal with clients. Sarah managed the legal side very well and the sale would not have gone through had she not communicated with the client and their solicitors. I can highly recommend Chesterton's.
5/5
TrustpilotHelpful and organised
Tamara was so so helpful, kind, informed and very responsive - one of the best experiences I’ve had with an estate agency.
Thank you for the five star review!
5/5
TrustpilotSimon Klacansky from Chestertons
Chestertons (Simon Klacansky in particular) were excellent in helping us with our search. Simon displayed a great knowledge of the area. He was also very attentive, followed up constantly and always very helpful.He remained engaged throughout the process and did a great job of staying on top of everything leading up to our move and in helping us to settle into our new place.A very pleasant and refreshing experience!
Thank you very much for sharing your positive experience with Chestertons. We are very pleased to hear this!
5/5
TrustpilotFriendly and helpful!
Tamara Price at Chesterton South West Lettings was really friendly and helpful in assisting us putting an offer forward. Would definitely recommend!
Thank you for sharing!
5/5
TrustpilotExceptionally helpful [ Max West]
Exceptionally helpful [ Max West] and well facilitated process . I feel very confident in letting my property through Chesterton's office. I have always had very rapid response to any queries . This is very important as I live 200 miles away. Hilary Harris
Hi Hilary, thank you for sharing your experience with Max and the team. Should you need anything else, please do not hesitate to get in touch. Best wishes!
4/5
TrustpilotFriendly & professional
Abbie was really helpful and responsive throughout the process of finding and securing a rental - thanks Abbie!
Thank you for your review!
5/5
GoogleKate Bennett was so helpful and efficient throughout our whole process of pre-offer through to rental contract. She made sure everything was seamless despite dealing with lockdown measures, even helping us get extra access to the property to measure up. Chesterton's digital system is also a great tool which makes everything super smooth.
4/5
GoogleI chose Chestertons to rent my property because they were prepared to match the other agencies, and above all, for their professionalism and transparency. Kerri-Ann and her team were always at hand throughout the process. Continuous updates on all levels of my rental responsibilities and the Government’s Guidelines. Thank you Kerri-AnnPositiveProfessionalism
5/5
TrustpilotStraightforward and easy process
Amanda recently helped my partner and I with a tenancy transfer so that we could move in together. She was efficient in updating us, and made a pretty complicated process straightforward and easy!
Hi Hayley, thank you for the great review and sharing your experience with Amanda. We are so glad she was helpful and efficient. Wishing you all the best.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons East Sheen hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Richmond upon Thames.
