Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service!
We are very please with the service Conor has provided us with. Keeping us informed of new properties coming out and always being very gracious and patient in regard with our needs. We cannot wait to finally find the right property with him.
Mrs · 23 August 2024
Agent replied · 23 December 2024
Hi Mrs Bursby, thank you for the great review. We are so glad Conor kept you informed of new properties and was patient with your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotVery supportive to both tenants and landlords
I’d like to share my high feedback about Pa-Reis McAllister MARLA, Tenancy Consultant, Renewals at Chestertones. I’ve been a tenant for 2.5 years. Pa-Reis has always been fast at responding and great at communication. My requests have been taken to action promptly. Probably, the best service I ever received as a tenant.
Yulia · 8 March 2024
Agent replied · 23 December 2024
Hi Yulia, thank you so much for leaving this review for Pa-Reis. We always strive for excellent service, so it's lovely to hear that you've experienced this as one of our tenants. Please do reach out if you need anything else. Best wishes!
★★★★★ 5/5
GoogleChesterton provided an excellent service to me as buyer. Sarah was constant through this process which I found allowed for continuity and avoid doubling up and delays. She was always helpful with availability for viewing the property and answering questions and going back to buyer with questions. I found Sarah vital to the process of keeping things rolling during the contract period. I had a positive experience at Chesterton!
Bella · 25 October 2019
★★★★★ 5/5
TrustpilotBig thanks to Sharon C for making our…
Big thanks to Sharon C for making our move-in seamless, great service and comms! Thanks Sharon
Nyall · 10 May 2023
Agent replied · 6 February 2025
Dear Nyall,Thank you for your 5* review of the recent service you received from our team at James Pendleton. Sharon will be delighted to hear of your positive feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
★★★★★ 5/5
TrustpilotGreat service from Ally
Ally has been a pleasure to deal with. Always available to answer any questions and willing to offer alternatives to make things easier. I highly recommend her.
FC · 28 February 2022
Agent replied · 23 December 2024
Thank you for sharing!
★★★★★ 5/5
TrustpilotDanny Duran provided an outstanding…
Danny Duran provided an outstanding service for a property in vauxhall. I would Highly reccomend him and his team.
Francesco · 30 April 2026
★★★★★ 1/5
TrustpilotWorst agency
Worst agency - stay away from these criminals. As a former tenant, I would like to share that Chestertons tried to impose a rent increase that was at odds with our tenancy agreement. Not sure where you come from, but in most countries violations of contract law are punished. It’s amazing that this agency still exists given their illegal practices.
Florina · 23 March 2025
★★★★★ 5/5
TrustpilotChestertons South West Lettings - Liam
Chestertons and Liam were brilliant in letting out my property and I was very happy with how it was handled and also the final result in getting great new tenants.
Rob · 19 August 2021
Agent replied · 23 December 2024
Thank you for sharing!
★★★★★ 4/5
TrustpilotChestertons South West Lettings - Sebastian
We dealt with Sebastian when renting our current property. He was very friendly, courteous and conscientious and we would be happy to recommend him as a letting agent to others.
Matt · 18 August 2021
Agent replied · 23 December 2024
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do get in touch with your local agent to let us know!
★★★★★ 5/5
TrustpilotProfessional
Chestertons in Pimlico provide a professional service that fulfilled all the expectations I have for a letting agent. Communication was fast and clear. They were able to find contractors and get a flat ready for rental in a short space of time. I would recommend them to anyone looking to rent out a flat in the Pimlico area.
Tristan · 13 October 2023
Agent replied · 23 December 2024
Thank you very much for the review Tristan. Have a great weekend!
★★★★★ 4/5
TrustpilotMatthew from SW Lettings was very…
Matthew from SW Lettings was very helpful throughout the process, advising us on what we needed to do to be the preferred tenant, ultimately resulting in our offer being accepted.
Louise · 17 August 2021
Agent replied · 23 December 2024
Thank you for taking the time to post a review.If there is anything we can do to improve our service, please do let us know.Your local agent would be happy to discuss this with you.
★★★★★ 5/5
TrustpilotAmasing experience
Amasing experience. Mark was always available to solve any problem.
Vincenzo · 7 October 2023
Agent replied · 23 December 2024
Thank you for your review Vincenzo, wishing you all the best!
★★★★★ 5/5
TrustpilotSharon was wonderful in my recent…
Sharon was wonderful in my recent experience renewing my tenancy - thank you!
Kate · 16 July 2023
Agent replied · 23 December 2024
Dear Kate,Thank you for your 5* review of the recent service you received from our James Pendleton renewals team. Sharon will be delighted with your feedback and we cannot thank you enough for taking the time to feed this back to us. We wish you all the best.
★★★★★ 1/5
GoogleSpoke to uptight Matthew Genders. He was extremely snooty and rude. Refused to pass my offer to Vendors. I replied, don't you as agents have a duty to forward all offers. THE VENDOR DECIDES. He replied, " that's not how we do things. That's not the way to get any help from us. I don't know who you are..
I had emailed full contact details and talked to him to arrange valuation of my flat. He just repeated we don't work in that way.
What on earth does that mean???? I will be forwarding complaint to head office
If you want an agent to pick and choose who may view and make offers on your property choose Chestertons .
What a horrible manNegativeProfessionalism
Eve · 8 February 2021
Agent replied · 7 February 2025
Hello
Thank you for taking the time to leave a review. We are sorry to hear that you felt the experience you had was negative. Having spoken with Matthew and the team, we feel there may have been some miscommunication.
We confirm that it is our responsibility as an agent to share all offers with a vendor - however we must attain certain details from the buyer before doing so, such as your full name, address, and buying position. It is also not essential, however strongly advised that you view the property before putting in an offer - by video if not in person. Therefore, if you would like to arrange a viewing or video tour, Matthew and the team would be more than happy to assist you.
All the best.
★★★★★ 5/5
TrustpilotJuliette Dartois
I have been working with Juliette Dartois on finding an apartment and she has been a pleasure to work with. She is extremely, smart, attentive and thoughtful and a great asset to your firm. I will 100pct use Juliette for all searches.
Darren · 22 August 2024
Agent replied · 23 December 2024
Hi Darren, thank you for taking the time to write a great review. Its great to read how Juliette was a pleasure to work with and was attentive, smart and thoughtful. We appreciate the support and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotStav and Chestertons were a total…
Stav and Chestertons were a total pleasure to work with. They were professional, always available and made our move very smooth. I really recommend Stav and the company!
Lochie · 12 November 2021
Agent replied · 23 December 2024
Thank you Lochie! We are happy to hear this.
★★★★★ 5/5
TrustpilotChesterton was professional and super…
Chesterton was professional and super helpful in helping me get the perfect flat, in particular my agent Martins was amazing!
Beatrice · 24 November 2022
Agent replied · 23 December 2024
Hi Beatrice,We're so pleased to hear that Martin was able to help find you the perfect flat! We wish you all the best in your new home, and please do get in touch if you need any further assistance.
★★★★★ 5/5
GoogleI can't recommend Chestertons, East Sheen, enough! Henry and Sarah were amazing from start to finish - hugely efficient, did everything they said they would and quickly, sold my property in a very short period of time and at a good price and then managed the process to completion extremely well, with help from Karly. The whole team is respectful, honest and trustworthy - thank you very much!
Lara · 25 October 2019
★★★★★ 5/5
TrustpilotWould like to mention exceptional job by Shakil Khan…
Would like to mention exceptional job did by Shakil Khan who has been taking care of my property E6 1AR . With his hard work and persistent he retrieved my 5 month pending rent which my other agents were not able to do. Extremely happy to have him as my agent. Extremely proud of him.
Neha · 6 December 2023
Agent replied · 23 December 2024
This is amazing to hear, thank you for your feedback Neha!
★★★★★ 5/5
TrustpilotHugo is always attentive
Hugo is always attentive, a friendly and genuine adviser. Someone you can trust. I would highly recommend asking for Hugo if renting out your property.
G · 7 April 2022
Agent replied · 23 December 2024
Thank you for your review. We are pleased to hear this!
★★★★★ 5/5
TrustpilotA little note to thank JP for the…
A little note to thank JP for the smooth ride in finding a tenant and subsequently engaging with both sides to ensure a smooth handover; Suzan Salih played a big role in this delivery.All in all, JP has always been personable and efficient. Thank you, Jill
Jill · 3 June 2024
Agent replied · 6 February 2025
Dear Jill,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Suzan and the team will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotHighly recommend Chestertons
Chestertons was professional and responsive on our sale. Conor Bunn in particular worked tirelessly to ensure our sale went through smoothly. He was always professional and helpful and quickly responded to any queries we had. Thanks for all your help Conor.
T · 29 August 2024
Agent replied · 23 December 2024
Thank you for your kind words! We're so glad to hear that your experience with Conor was a positive one. We'll be sure to pass your gratitude on to him. Best wishes!
★★★★★ 5/5
TrustpilotGiorgio: organised, professional who provided the top level of service
Giorgio, has been the best estate agent we have dealt with. He was organised and professional throughout. Highly recommend and a huge thank you Giorgio for all your help.
Alice · 5 August 2021
Agent replied · 23 December 2024
Thank you for the review.Please do not hesitate to get in touch if we can be of any assistance to you in the future.
★★★★★ 5/5
TrustpilotThanks to Katherine Ma
Katherine Ma truly stands out in her field. Her warm and approachable demeanor combined with her exceptional knowledge made me feel confident every step of the way. I’m incredibly grateful for her outstanding service and would gladly recommend her to anyone.
Gao浩为 · 28 August 2024
Agent replied · 23 December 2024
Good afternoon, thank you for taking the time to write a great review and sharing your experience with Katherine Ma. We really appreciate the support and wish you all the best.
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