Chestertons East Sheen reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

I recently rented a property through…

I recently rented a property through Andrew Zohraphos. He was a pleasure to deal with and went the extra mile to ensure everything went smoothly. We were moving internationally and Andrew’s attention to detail and understanding of what was important and what we needed was exceptional. He kept us up to date through the whole process and made the transition very easily. I can’t recommend Andrew enough as his level of professionalism is hard to find

Ms · 19 March 2022

★★★★★ 4/5

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Friendly, helpful, patient team

The team at Chestertons, Pimlico, helped me to terminate a contract with a tenant, sort out the mess they'd left, and then find another tenant. Alina Alexa and James Hall were especially helpful; James addressed all my questions with patience and understanding and Alina helped me follow through some tricky negotiations. They remained positive and welcoming throughout the process.

Katie · 17 October 2023

★★★★★ 4/5

Trustpilot

Chestertons has supported us in looking…

Chestertons has supported us in looking for a home to rent. Juliette has been particularly helpful, responsive and understanding of our specific needs, even going out of her way to link us up with her colleagues working in different zones of the city.

Massimo · 29 August 2024

★★★★★ 5/5

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Our property manager Vanessa has been…

Our property manager Vanessa has been of great support during the recent two turbulent years with new tenants, break-in in the flat, several minor challenges with the tenants and now check-out and preparing for sale. We have experienced efficient, professional and friendly cooperation in all situations.

Sven · 6 July 2024

★★★★★ 5/5

Trustpilot

Outstanding property management

Xiaoyi is our property manager and she is an outstanding professional - she promptly replies to emails and resolves any issues that occur in the property. She is very calm, courteous and understanding and we are very thankful to have Xiaoyi as our property manager.

NB · 22 July 2024

★★★★★ 5/5

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Thanks to Stephanie Russo

I also would like to thank Stephanie Russo for the very good assistance in letting my flat. She explained everything and always answered my frequent questions. We were in constant contact and she was always very helpful and friendly. I highly recommend her services.

Alessandro · 6 August 2024

★★★★★ 5/5

Trustpilot

Tenancy termination/Property Care

I have dealt with Vanessa for several months now, and I have been very impressed with her ability to cope with all the problems I have thrown at her. She is very reliable, and I do not have to ask her twice about anything. Would definitely recommend

Yvonne · 14 June 2024

★★★★★ 5/5

Google

I was lucky to have Sarah working on my flat sale in these tricky times. She was tenacious about finding the right strategy and getting people through the door. She was completely transparent with the current state of play which is what I …

Clint · 16 February 2026

★★★★★ 5/5

Trustpilot

Exceptional Service

Hamlett and the Chestertons team led a seamless process to help me rent an apartment during difficult market conditions. Hamlett was exceptional in answering any of my queries both in terms of speed as well as quality of his answer. When there was any roadblock, he kept me informed about the situation and about how he was planning to solve it. Not one issue remained unresolved. I can only recommend working with him and Chestertons. Thank you!

Lisa · 28 November 2021

★★★★★ 5/5

Trustpilot

Very impressed and would recommend

We have just sold our house with Chestertons and we were very impressed with them. Their communication was good throughout, they were reliable and very hard working, and especial thanks to Malachi Emojevbi who helped us through the process after accepting an offer. A great team and I would definitely recommend.

Jen · 27 March 2024

★★★★★ 5/5

Trustpilot

Niema Latif is my letting agent

Niema Latif is my letting agent. I hadn't heard if my lease was being renewed as I wished. This morning I phoned her up and expressed my concern to her.She undertook to contact the landlord to ask him what his wishes were, and immediately got back to me with his proposal for a further one year lease.I gladly accepted and look forward to another happy year in my flat.

Monique · 29 November 2022

★★★★★ 5/5

Trustpilot

Great service

I recently had the pleasure of working with Katherine Ma from Chestertons, and I can't recommend her highly enough. From the outset, Katherine was incredibly professional, knowledgeable, and responsive. She made the entire process of finding and securing a rental property seamless and stress-free.

Callum · 1 August 2024

★★★★★ 5/5

Trustpilot

Top-class service

Top-class service! We'd been going through the stress of looking for a flat for a while until we came across Chestertons. They helped us secure the perfect flat in the space of a day. Our agent Olivia was lovely and attentive. She was there to answer all of our questions (of which we had many as first-time renters) and supported us every step of the way. Writing this from our lovely new home - would definitely recommend!

Arina · 10 November 2021

★★★★★ 5/5

Trustpilot

Great Experience! Stav was so helpful!

We had a really good experience with Chestertons. Stav in particular was so helpful, calling regularly to check on our search for a rental place and read our minds as he knew our requirements had changed before we even had chance to tell him! Stav was very responsive when we were sorting our contract and answered any questions we had. We would definitely recommend him, and Chestertons, to anyone looking to rent in the area. Thanks Stav!

Becca · 10 November 2021

★★★★★ 5/5

Trustpilot

I can highly recommend Chestertons

I can highly recommend Chestertons! I have worked with a few letting agencies but this experience really stood out. My agent, Jasmine Birungi went out of her way to answer all of my questions promptly, and supported me throughout the process with a smile. Chestertons operates a portal to upload and store documents, see where you are & what tasks you have, which makes it seamless. The move-in went similarly well, with ample communication on availabilities and all.

Adam · 9 September 2021

★★★★★ 5/5

Trustpilot

As a landlord

As a landlord, Chestertons was very efficient on both the tenant front as well as the paperwork needed for the tax side. Zosia Gray was my point of contact in Battersea/Clapham and she always responded expeditiously.

John · 2 December 2024

★★★★★ 5/5

Google

Big thanks to Sarah and Tim for selling our property- it was a long ride because of the market but we got there with great support. Much appreciated!

Maya · 19 March 2025

★★★★★ 5/5

Trustpilot

Chestertons Global Approved Contractors

Working alongside Chestertons as one of their Approved Contractors is an absolute pleasure. We work with many Property Managers and Chestertons set the bar really high, their PM's are some of the most organised, fast acting, organised and professional in property management. If only all our business to business working relationships could be as good as this!

HomeCert · 30 October 2023

★★★★★ 5/5

Trustpilot

Risida Geeganage at Chestertons

We have had an excellent experience so far with Risida Geeganage managing our property. She is professional, proactive, and always keeps us well-informed. Her prompt handling of maintenance, attention to detail, and genuine care for both the property and us as tenants give us complete peace of mind. We would highly recommend her.

Kashif · 20 November 2025

★★★★★ 5/5

Trustpilot

Great Experience

I had really pleasant experience working with chestertons to look for a flat for my family. A special thanks to Emily moffatt. She was very professional in managing the search, accommodating to our requests and search needs, which ended in finding our dream house during difficult period of the year. In less than a month, we moved in to our new flat.

Ahmed · 12 June 2023

★★★★★ 5/5

Trustpilot

Stav in the Shad Thames branch is just…

Stav in the Shad Thames branch is just amazing.Each time when I have a corporate client searching for properties in his area, he is doing his best job even when I give him only a few minutes to arrange viewings. Doing deal with Stav is very easy and knowledge of the market is top. His professionalism makes me always call Stav first for property options, when I am planning a tour for a client.Katja Relocation Consultant

Katja · 11 November 2021

★★★★★ 4/5

Trustpilot

Good advice is golden !

Mart has been present since our first search on internet till the day we signed our rental place only 2 weeks apart and thankfully we followed his expert advice throughout the process . We really owe him one for having found the best view in town!

Helena · 6 June 2024

★★★★★ 5/5

Trustpilot

Great letting experience thanks to Juliette

Juliette was great in helping me find a property. She was very helpful and professional, she knew the market very well and was a huge benefit in this competitive market. Thank you once again, will definitely recommend you to my friends.

Ines · 29 August 2024

★★★★★ 5/5

Trustpilot

Thank you Stav!

Stav is the most responsive and helpful agent we have ever had the chance to engage with. He saw us through all the ups, downs and doubts that are tied to finding and landing a flat in today’s ruthless, merciless and competitive market. From having lost to having won the same flat, we have come a long way and we are so grateful for having had Stav’s guidance every step of the way.

Nolwenn · 9 April 2022