Chestertons East Sheen reviews in Richmond upon Thames

★★★★★ 5/5

Trustpilot

Choose Aaron at Chestertons

We happened to be looking in one of the most chaotic and competitive environments for renting a flat since coming out of lockdown. We were constantly emailing and calling over 20 different agencies to try to get viewings for flats, and not hearing back from anyone or not able to schedule any viewings. The moment we saw a flat listed with Chestertons we gave their office a call and was able to speak to Aaron, who was both friendly and professional. While the flat we were interested in had already been rented, two months in advance, he immediately asked us what our parameters were and sent me an email seconds later with three or four options for available flats. I was scheduled to view another flat with another agent an hour later, and I quickly asked if Aaron could show me one of the flats he suggested after that other showing. He was not only able to arrange a viewing with one hour notice after meeting me but also made it work for my schedule and we were the first ones to see the flat, even before it went on the market. That flat ended up being the one we are living in and we couldn’t be happier! Throughout the process Aaron was so responsive and helpful, going out of his way to make sure that we were clear on the process and answering all of our questions immediately. Aaron was a joy to work with and made a process that can sometimes be unpleasant and daunting, very accessible and enjoyable. He is clearly dedicated to helping people find their new home and brings a level of enthusiasm, passion, and humanity to an industry that can feel very transactional or clinical. You’d be lucky to have Aaron as you’re letting agent and we will be recommending him and his colleagues at Chestertons to all of our friends!

Christina · 12 November 2021

★★★★★ 5/5

Trustpilot

Great experience!

Ana has always been an incredible property manager, dealing with everything in a very efficient and professional manner and nothing is ever a problem. Living half way across the world Ana recently managed a huge renovation for us and kept us constantly updated on the progress. We are so pleased with the results and the property has been completely transformed. We would highly recommend Ana Cotofana to anyone looking to rent their property.

Lucinda · 13 October 2022

★★★★★ 5/5

Trustpilot

Office Coordinator

I recently worked with Emily Hold when I had a change in tenancy and a lot of documents and information to provide. Emily was always very responsive and helpful. If she didn't know herself she always asked the right people and got me a response immediately. And on top she was always very friendly and I had the feeling that she really enjoyed helping you and, hence, I did not feel awkward asking her often stupid questions. This made my life so much easier!

Hanna · 10 November 2021

★★★★★ 5/5

Google

I am all praises for Henry Moloney. His patience , guidance in addressing our needs, expectations and requirements is exceptional . He understood well what I’m looking for in a house and showed me some lovely properties . I can only say if Henry is looking after you then you are in good hands . I lost few properties through other agents but he kept on supporting me and helping me choose what is best suited for my family . A very kind and patient gentleman . Thank you so much Henry .PositiveResponsiveness, Quality, Professionalism

Sm · 24 October 2021

★★★★★ 1/5

Google

Chesterton East Sheen is a terrible agency. They were managing our property and they did nothing for the damp problem for months. Additionally, when the landlord decided to move back during the pademic, Chertertons did nothing to help us to find another property; instead the manager Kerri Ann chased us every week! Eventually, we found another property and Chertertons didn't reply for the checks for days... We will never prefer again. Edit: the commets from Chestertons arw not correct. If managers want to check these issues I am keeping all my emails.

Deniz · 24 October 2021

★★★★★ 5/5

Google

Sarah Heavens-Lang managed the purchase of our new home from the East Sheen Branch of Chesterton's. Throughout the process she was professional, helpful and facilitated access to the property for surveys etc without any hassle whatsoever. Sarah was very honest and upfront at all times and we genuinely felt she had the right balance of looking after the interests of both us as the buyer and the seller respectively. We would definitely return to Sarah in the event we look to buy in this area again. Thank you Sarah!

Simon · 24 October 2021

★★★★★ 5/5

Trustpilot

Re Suzan Salih/Marcus Battrum

Re: Suzan Salih and Marcus Battrum. A thorough, seamless move with excellent support between short and demanding move out/in dates. Underpinned by immediate turnaround with emails, calls, and regular liaison between landlord, and myself as new tenant - despite list of requests. Several opportunities for it to get difficult and clunky, but it wasn't.Thank you Suzan/Marcus

Arfan · 2 February 2024

★★★★★ 1/5

Trustpilot

Avoid to be tenant on a property they manage

Clearly, I would've recommend to add some clauses to the standard tenancy agreement to avoid problems listed below, or better do not have a deal with them at all.Do not go with them, they just ignorant and incompetent.1) They lied that flat will be professionally cleaned. There was dirty windows, dust and bird poop on the floor, some old food in the fridge (Consider that we moved in 2 weeks after tenancy started!)2) Agent keep feeding me "I will call you back" for 2 weeks about the sofa we agreed to be removed from the apartment, and now stopped answering calls at all.3) They send an engineer to estimate prices to change the broken mixer in shower and clogged tap. We agreed for slot 9AM-12PM, but no one appeared. I called 4 times to the agency, and they were not able to tell me wether the engineer going to visit or not. Finally, the engineer arrived at 6PM, without any prior notice and said that he received the order on 4PM at the same day. Notice, that it is clearly ONLY communication problem - they were aware of the delay, but were not able to tell me about that, even when I tried to call.4) They didn't manage even negotiate with a landlord the plumbing change for a week! For now it is very hard to use the bathroom, as there are almost every piece of plumbing is broken and ventilation does not work. When I called to them to understand the timings, they said that the person which is responsible for that is not available and recommended me to write an email (on which they are not replied)I don't know why I forced paying to them (as the price is clearly included in the rent). They are really just a broken link in communication and should be eliminated from there.UPD: they didn't even checked the heating system at all ! All the heating controllers are broken, a long time ago, damaged by a liquid from the very old batteries, which are started to leak.Also, shower mixer is completely broken now, there is no hot water there. Their engineer recommended me to "use bucket to mix the hot and cold water" and said that this is not an emergency.Even their branch manager is powerless to chaise anything. He is in the email tread with description of this situation, and still nobody called me back today for 6 hours for the urgent matter as they promised.

Yehor · 18 October 2021

★★★★★ 5/5

Trustpilot

Great service

I recently joined an existing tenancy, and Sharon handled the whole process. She was professional and communicative at every stage and made the process easy.

Lewis · 25 July 2026

★★★★★ 1/5

Trustpilot

Review

UPDATE: We were informed that everything had been signed to move in to a new property. Then under 2 weeks before our move in date we were informed that the landlord never in fact signed and we wouldn't be able to move in leaving us without a flat (and the previous call reassuring us everything was sorted with the contracts was a lie). We were then told they would support us with finding a new property as soon as possible but they didn't do anything of use. Very disappointing service. Giorgio was always very helpful and helped us secure our flat with ease. He was easily contactable and answered all my questions fast which made it a much less stressful experience than I’ve had in the past. So far has been a great experience and Giorgio has added to that by being great.

Holly · 23 September 2021

★★★★★ 5/5

Trustpilot

Sharon Chattalis has been so helpful in…

Sharon Chattalis has been so helpful in making me understand the intricacies of being a landlord.She dedicated time and clarified technicalities to me in a simple and understandable way.Thank you Sharon! You are an asset for Chesterton's!

Stefanos · 20 December 2024

★★★★★ 5/5

Trustpilot

Highly Recommended

Having had several issues with a short let managing agent, Chestertons have taken over the management of my flat and been fantastic.Vanessa at Battersea Park has been great to deal with and responds very quickly to any issues.I'm really pleased that she is looking after my property.

Daniel · 15 July 2024

★★★★★ 5/5

Trustpilot

Thank you Kaicey Naish

Thank you Kaicey Naish for your ad hoc help and availability and patience. She provided background knowledge, and took time to walk an overseas landlord through necessary steps and provided comfort to cover all aspects of a multifaceted tenant change with great attention to detail.

Tanja · 16 August 2024

★★★★★ 5/5

Trustpilot

Zosia has been outstanding in her…

Zosia has been outstanding in her professionalism throughout the last few years that we have worked with her. She is proactive and reliable, always trying to find a positive and fair solution for all involved

Adina · 15 January 2025

★★★★★ 5/5

Trustpilot

Renewals with Niema L.

When it came to renewals, Niema Latif is an absolute dream in real estate. She ticks all the boxes. She genuinely cares about your concerns and needs…and she did just that. She is top at what she does, and I’m talking from experience!

Ma · 17 September 2024

★★★★★ 5/5

Trustpilot

My family and I wanted to commend…

My family and I wanted to commend Isabella Thompson for providing and outstanding level of service in our recent search for a rental property in the Fulham area. She understood our requirements and preferences from the outset and organized several viewings that appealed to us...until the last one over a long day of viewings matched all our needs. Thank You Isabella!

Amjad · 20 September 2023

★★★★★ 5/5

Trustpilot

I’ve had an amazing experience starting…

I’ve had an amazing experience starting my rental application with Chestertons. The communication has been outstanding, and I couldn’t have asked for a better agent than Dawn. She has been an absolute star, understanding, proactive, and truly brilliant at what she does. Renting can often be a stressful process, but Dawn has made everything feel effortless. Her professionalism and friendly approach have been so reassuring, and I’m really grateful for all her help. Highly recommend Chestertons, especially if you’re lucky enough to have Dawn guiding you through!

Amba · 20 February 2025

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Zoe

South West Lettings - ZoeZoe was excellent from start to finish with the completion of our letting. Very friendly, informative and welcoming. In addition Zoe went over and above her role as lettings agent beyond our move in date to assist with some day to day enquiries weeks after we had moved in. We never felt like Zoe was pushing us to make a move or in any way pressured in the transactions, just well informed and comfortable in the knowledge Chestertons and Zoe, had our best interests at heart.Thanks Zoe!

C.R · 19 August 2021

★★★★★ 5/5

Trustpilot

Chesterton SW Lettings, a job well executed

Chesterton SW Lettings team on Battersea Rise were excellent with the recent letting instruction for my two-bed flat in Clapham. Within a window of three days, the team found the right tenants who met the criteria that I had given. The whole team is an absolute pleasure to deal with, professional through and through. Lead by Gary Noone, an experienced and knowledgeable agent, who understands the market, appreciates the important issues for landlords and tenants, not shy in striking the right balance for both sides and, at the same time, willing to be commercial. Gary and his team were completely hand-on in guiding me through the steps in the process making it a much more seamless exercise than it would have been otherwise.Chesterton also handled another letting instruction for us in the South Bank SE1 recently. We found their processes and approach in general much more efficient than those by other agencies by a long distance. Happy to recommend Chesterton SW Lettings to others.

Bao · 19 August 2021

★★★★★ 5/5

Trustpilot

Chestertons South West Lettings - Sebastian

From starting to find flat in and around the Barnes area, Chestersons and in particular Sebastian, was very accommodating, listened to our needs throughout and ended up showing us a lovely flat which we have been in for, for over 6 months now. The onboarding process was nice and simple through the Chesterson online portal and if we had any questions, Sebastian was quick to assist us. I would highly recommend using Chestersons and I can’t thank Sebastian enough for making, what was a bit of a daunting process so straightforward. Luke.

Luke · 17 August 2021

★★★★★ 1/5

Trustpilot

Such dishonest disgraceful agency!

Such dishonest disgraceful agency! The manager from Knightsbridge called Andrew is useless and unprofessional!

ZR · 15 September 2025

★★★★★ 5/5

Trustpilot

Making a move to a foreign country

Making a move to a foreign country, after accepting an executive position, is never easy. This process, becomes even more challenging during a global pandemic. Thus I am very grateful, for the assistance that was provided to me by Rowland Blackmore and the team at Chestertons. Via virtual tours, Rowland was able to assist me to find me a very nice flat, in a beautiful location in Richmond, along with helping me through the complex letting process given my unique, circumstances. Rowland went above and beyond for me, and thus believe this would the case with all of his clients. Thanks again Rowland and Chestertons.

Debbie · 13 August 2021

★★★★★ 5/5

Trustpilot

When it came time to renew our flat…

When it came time to renew our flat rental Niema was just amazing. She liaised with our landlord got the contract prepared and we were signed and all agreed in no time at all. Chestertons is such a good trustworthy agency easy to deal with and honest.

Martin · 2 July 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT/BUY PROPERTY WITH THEM!

Terrible. I cannot emphasise enough how dismissive Chesterston has been toward our moving process. They don't reply to our multiple emails and when they do, the answers are inconclusive and no actions are taken toward our requests. Although it says in our contract the deposit reimbursement would occur in 10 days after moving out, it has been four months without getting our money back. DO NOT RENT/BUY PROPERTY WITH THEM.

Maria · 6 December 2022