Trusted Agent profile · Richmond upon Thames
★★★★★
402 reviews across 2 platforms
2 Station Parade, Kew, Richmond, TW9 3PZ, Richmond upon Thames, TW9 3PZ
Antony Roberts- Kew Sales's office in Richmond upon Thames, at 2 Station Parade, is rated 4.9 out of 5 across 402 reviews on two platforms, including 22 Google reviews rated 4.8.
Every review we hold for the Richmond upon Thames office, from every platform, shown as written. First names only.
5/5
TrustpilotVery nice and informative agents who…
Very nice and informative agents who adapt to your pace of house hunt rather than pushing you, or turning up late like some other agents do! They're quick to reply with any concerns. They even followed up after the move to ensure everything had gone smoothly. Highly reccommended, and should I ever need to move again, I know I can trust Antony Roberts to help me out!
Thank you for your comments
5/5
TrustpilotOutstanding
I cannot praise the team at Anthony Roberts (St Margarets) highly enough. From the outset they were warm, knowledgable and took the greatest care to properly understand my property search requirements. As a result, they quickly matched me with my dream property. James and Russell in particular were fantastic. During the conveyancing process, they were brilliant at keeping in contact with all parties and unblocking any road blocks along the way. I am now in my new home and I cannot thank them enough for the invaluable role they played in getting me here.
5/5
TrustpilotHonest and Reliable
The rental service provided by Anthony Roberts is easily a cut above the rest, with their operations characterised by honesty and integrity. The agents have a great understanding of what I was looking for, as well as being very responsive and prompt in coming back to me with answers to my queries. My rental process could not have gone smoothly without the help of David and the Kew letting team. I would not hesitate to recommend the company to anyone looking for property in the Kew area.
5/5
TrustpilotExcellent
Efficient, helpful and lovely people who provided an excellent service and made the whole selling process go through very smoothly. Thank you Russell and Catherine and the Antony Roberts team!
5/5
TrustpilotSale of House in Kew
We sold our house in Kew through AR's Kew office. We found them really attentive and professional throughout the process - from our initial meeting with Jonathan Glover all the way through to viewings, the offer and onwards to completion, all of which was managed by Simon Welford.
5/5
TrustpilotPersonal and super-efficient service
We have been dealing with ARs for over 20 years. They are a small but super-efficient team that provide a reliable service. One develops a personal relationship with staff members, who are always willing to go the extra mile to support their clients. A pleasure to deal with. Highly recommended.
5/5
TrustpilotIt is so grateful to have John Martins…
It is so grateful to have John Martins in assisting us on renting the house. He provided valuable opinion and helped us on finalizing the agreement with the landlord quickly. His professional service is highly recommended.
5/5
TrustpilotNot all estate agents are made the same…
Not all estate agents are made the same - if you are looking for a professional, friendly, communicative agent who gets the job done with no hard sell; then Anthony Roberts are your people. I highly recommend them. If you are lucky enough to be buying or selling or renting within their area and are hoping for a stress free experience, then honestly, look no further.
5/5
TrustpilotEd & Harriet are the best!
I couldn’t have asked for a better estate agency. I had to relocate recently for work reasons which meant I had to move house too. I came across Anthony Roberts and honestly I couldn’t have been luckier. Ed and Harriet truly are an amazing duo when it comes to finding the perfect fit for your needs and demands. In less than a month they helped me find a place I can now call home. I can’t thank you enough guys for your efficiency and time 👏🏻
5/5
TrustpilotAntony Roberts Estate Agents
Since 2006 Antony Roberts has been looking after my rental property in Kew. They have consistently found me excellent tenants, helped arrange any upgrades to decorations or furniture that I have needed, and generally made the experience of renting out my flat an easy one. At the beginning of this month, they helped with arrangements that I would have found very difficult at a distance (I live in Canada). I can thoroughly recommend Antony Roberts to anyone thinking of renting their property. In addition, when I sold a house in Kew in 2005, Antony Roberts Sales took care of this for me too.
5/5
TrustpilotWe purchased a property in probate from Richmond branch. James provided support beyond just the transaction. Thank you!
1/5
TrustpilotLeopards, it would seem, never change their spots
In August 2022 I wrote a review about my experience with Antony Roberts in 2021. I was contacted almost immediately by Antony Roberts to discuss my review. The person who contacted me seemed genuinely concerned about my review and shortly after I received a formal written assessment. I personally did not feel the assessment fully addressed my feelings and I replied asking further questions. I never received a reply. Today I noticed on my Trust Pilot page that the review had been removed - Anthony Roberts flagged the review because it breached Trustpilot guidelines! I stand by my original review (copied below) because they have displayed the same lack of transparency this time round - instead of choosing to talk to me or telling me what they were going to do they just went ahead. Addendum on 4th October 2022 - some days ago I noted that Antony Roberts also had this second review removed. Having discussed this with TrustPilot I discovered that Antony Roberts flagged my review for, "not based on a genuine experience”. I am astonished and disgusted that Anthony Roberts called into question the honesty of my review. I have since provided TrustPilot with the correspondence between Antony Roberts and myself and TrustPilot have reinstated the review as they now understand my review was based on a genuine experience.Wonderful … until it went wrong!They were fantastic until a sale fell through. At which point I sadly I found them to be manipulative, sly and underhand. They didn’t have the decency to simply be straight with us - there was a compete lack of transparency and they shafted us.
5/5
TrustpilotI just move in Richmond and I went…
I just move in Richmond and I went through Antony Roberts, Harriet is been an amazing agent, everything is been fast and smoothly.I 100% recommend Harriet, for her kindness and genuinely.
4/5
TrustpilotStephanie and the team were great in…
Stephanie and the team were great in finding tenants and communicating well throughout the whole process
Thank you!
5/5
Trustpilot5 stars
5 stars. Beth Dawson was so helpful! Would recommend this agent and will use them again.
Thank you Steven we hope all goes well with the new tenants!
5/5
GoogleWe received a fantastic service from the whole sales team and special thanks to Mark who made the whole process run incredibly smoothly. Our sale was completed in good time so many thanks for all you have done for us
1/5
TrustpilotAvoid this company if you value integrity!
My moving in date should have been an exciting day but instead, I was handed the keys to an uninhabitable flat. Knowing that they hadn’t even checked the flat when the previous tenant moved out just 3 days prior, the guys at the East Twickenham branch of Antony Roberts happily took my money and handed the keys over to me. I was shocked to discover that not only had the flat not been cleaned at all, but in addition to the broken floors and unlockable doors, the flat was in a bad state.When I informed the agent of my shock, I was made to feel like I was in the wrong and treated like a bad, annoying tenant. It took 11 days into my tenancy for everything to be put right. All the while, the agent kept reminding me (not in so many words) that they are doing me the favour of getting the flat fixed up. They accepted no responsibility and still expect to take a full month’s rent form me.Even when I took this further to senior management, they apologised that I felt the way I did (how patronising?), but again took no responsibility for the failings of the letting agent. They obviously sided with their team again, still expecting a full month’s rent despite the flat only being habitable for 2 thirds of the month. I’m very disappointed in the way senior management dealt with (or didn’t in this case) my grievances.A despicable company to engage with, I urge everybody to steer clear and go to a company where you will be treated with the respect you deserve as a paying customer whether you’re a tenant or a landlord
5/5
TrustpilotJill is very professional and …
Jill is very professional and personable , and keeps us updated in finding a tenant
Thank you!
1/5
TrustpilotRichmond Lettings - Very Poor Service
Richmond Lettings - Very poor serviceAfter selling our own house, we made the mistake of renting a house from AR in Richmond. We paid the full asking price for a property sat next to a house that had just been sold by AR. Within a week we were living next to a noisy and dirty building site, which lasted for over 8 months. It seems at the very least odd that communication between the sales and lettings teams was so poor that no one knew this was planned nor had the basic honesty or professionalism to warn potential tenants. On top of this, so called management service from the lettings team was more than basic, essentially taking orders / passing on messages from inexperienced landlords, without applying the necessary professional management that should be expected. When we left the property, the landlords claimed we had damaged the floors, which we dismissed thanks to photographic evidence in the check-in report showing that the damage was pre-existing to our tenancy, but we had to spend time going through the report ourselves, and had to send the evidence twice before our deposit was finally returned in full. Overall our experience was extremely poor, from start to finish.
5/5
TrustpilotWhat an Estate Agent should be !
I have never posted a review about an estate agent as rarely have they ever matched up to desired expectations but this small independent company are actually what an estate agent should be. They worked hard to secure viewings and were able to generate a steady stream. Russell who is quite frankly, outstanding, would ring me with short calls to update me on progress. He was upbeat, enthusiastic and cheerful and realistic and good at chasing the other parties when required. We sold my property fairly quickly, and were satisfied with the price. This small company is what an Agency should be like.
3/5
TrustpilotUsual experience of big chain letting agents
Which is to say, everything by the book and legal, but not much flexibility.
8 March 2018:Dear Mr Ash We are grateful for the opportunity to have reviewed the file and appreciate your amended comment following our review.Kind regardsAntony Roberts Estate Agents 27 February 2018:Dear Mr Ash Thank you for your recent comments. We are reviewing this internally and will respond as soon as possible.Kind regardsAntony Roberts Estate Agents
5/5
GoogleI was delighted with the professionalism of the Antony Robert’s team. It is a difficult market but they remained focussed on getting me a sale. Simon in particular instilled absolute trust and I was really grateful to him for all his help and advice.
5/5
TrustpilotAntony Roberts estate agents managed…
Antony Roberts estate agents managed our rental property exceptionally well in St Margarets. Andrea Clark and Alison Wren’s professional expertise, knowledge and great attention to detail made them so uniquely placed to help me through out, from their first visit to the property. During the challenging times of Covid 19, they dealt with all the queries and all other matters with sensitivity and thoughtfulness. Communication was always prompt, clear , consistent and thoroughly efficient. I would very highly recommend them to all prospective clients.Valsa
5/5
TrustpilotExcellent service from Antony Roberts…
Excellent service from Antony Roberts in Kew Gardens. Everything done efficiently, great communication. Would recommend, highly.
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