Reeds Rains reviews in Rhyl

★★★★★ 1/5

Trustpilot

AVOID !!! Worst estate agents company ever !

I will start with this : AVOID THIS COMPANY !! I have been renting with reeds rains over a year and had the worst experience provided by an estate agent ever. No issues arrived until I bought myself a car so I needed to make a resident parking permit, only to find out from the council that the landlord has his permit renewed during my tenancy period and cannot do my own permit unless I pay a £100 fee for the second permit or have the landlord cancel his. At this stage, I have contacted reeds rains maintenance team to request the landlord to cancel his permit. I was in touch with a person named Adam Mack at the time. I have been emailing and emailing and calling and calling on and on and all I was told is that the landlord cannot be contacted. Now, what if there was an emergency with the house, How will they get in touch with the landlord? I was given no response about my enquiry for over 7-8 weeks when i decided to pay the £100 fee in order to avoid being penalized with a parking fine. During winter time, we experienced some issues with one of the bedroom windows not closing properly and allowing drafts during windy days, which made our sleep nearly impossible. I have reported this to reeds rains in january, Now we are in May and we moved out of the house and guess what, now I am called by the company to fix the window. JOKE !! The washing machine drum got broken and an engineer came and fix this after 4 weeks where we had to wash our clothes at the local launderette. On top of this, at the end of the tenancy , they had the nerve of claiming a charge of £200 for the change of the washing machine drum, when in the contract was stated that all maintenance issues will be repaired by the landlord and in this case, it was a wear and tear situation. when it came to get the deposit back, It took almost a month to get the money back as again, "no response from the landlord" explanation was given. Plaistow branch - Metin and the guys there were pretty good, getting the things done quickly when we first moved in but after this, it has been a complete nightmare and no communication at all. Email chain is my proof and i hope whoever reads this review will consider avoiding them as they are the worst ! only want to take your money and not do a goddamn thing about it.

Alin · 22 May 2019

★★★★★ 1/5

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Reeds rains are very quick to take your…

Reeds rains are very quick to take your money when you go through the rental process but are reluctant to help you when your tenancy comes to an end. They advise you will receive your full deposit back... Unfortunately they don't seem to understand the meaning of full... I only partially received my deposit back as reeds rains decided to take out a day's rent... Apparently this was because I apparently owe a day's rent despite the fact that keys were handed in on the day requested by reeds rains in their end of tenancy email. When you question this, you'll receive a response from the 'property manager' which will be blunt and very unhelpful. When you provide evidence that the keys were required to be handed in by the end of the business day on a specific date, they will then ignore you.During the tenancy, they were supposed to manage the property on behalf of the landlord. Thankfully our landlord was fantastic and very helpful, unlike reeds rains. They left us without heating for 2 weeks and offered no reduction in rent or compensation despite us not being able to live there. I have rented properties before and I have never had such a bad experience before. Its no wonder our landlord decided to leave them and have someone else manage the property for them.

Jess · 15 May 2019

★★★★★ 1/5

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Don't consider Reeds Rains to manage…

Don't consider Reeds Rains to manage Letting out your property. The service and communication has been dreadful and the communication is even worse now its been centralised to their lettings hub in Southampton. At the moment i am currently enduring the process of moving the management of our flat from one agent to another - the whole thing has been a shambles to say the least - and I am still unsure it will go ahead next week - funnily enough one thing they have managed to arrange though, is a communication to my tenant with a date for a move to an energy supplier called Spark which we certainly did not ask for or want. I gave Reeds Rains notice of contract termination 27th February 2019 and my new agent has contacted them for the swap over and as landlords we have received nothing not even an acknowledgement until I rang yesterday and neither had the tenant. The swap over is due to go ahead 13th May - so Reeds Rains have had plenty of time to sort out the admin of the swap over.

Alan · 10 May 2019

★★★★★ 5/5

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Fab friendly service always kept us in…

Fab friendly service always kept us in the loop, special thanks to Steven Flanagan who guided us through everything.

Wendy · 11 June 2022

★★★★★ 1/5

Trustpilot

Terrible service

What a terrible service. Called them for a viewing, told me they get back to me but never got a call... send them am email and get ignored twice. Don’t understand this kind of service as I was really interested in a property.

Farah · 28 January 2021

★★★★★ 1/5

Trustpilot

DON’T RENT YOUR HOUSE OUT TO REEDS RAINS

The house next door to us has been rented out to someone who parties 3 times a week blasting loud music and screaming until 6am. This has been going on for longer than 6 months. We contacted Reeds Rain for some help as we are drained and it is now affecting my partner losing money at work as he is unable to drive due to lack of sleep! First time we spoke to Reeds Rain they said they would send a letter out to the tennant. A week later and the parties continued so we rang again and were told there is nothing they can do! Meanwhile, the house next door is slowly deteriorating with cigarettes and cat food littering the front! This is our first home that we have saved to buy and it has been ruined! Thanks Reeds Rains for giving us a drug taking yob as a neighbour. If only we had the owners number to tell them what is happening to their home under Reeds Rains supervision.

Katie · 3 May 2019

★★★★★ 5/5

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I have been with Reeds Rains for many…

I have been with Reeds Rains for many years and can only praise them for the good work they have done for me.....On the lettings side I have had unbelievable help from Steph who has gone above and beyond to help me with any problems which I have encountered and is still helping me with arranging contractors to do certain really urgent work for me. Thanks you.....GRAHAM .A VERY HAPPY CUSTOMER

Graham · 9 November 2021

★★★★★ 1/5

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Reeds rains rhyl kinmel bay…

Reeds rains have been selling my partener house right from start something wasnt right the house been sold 3months ago when questioning them they blame the solicitors still no money

Paula · 27 December 2022

★★★★★ 1/5

Trustpilot

NOT GOOD AT ALL

I put the sale of my holiday home with Reeds Rains thinking that I would get a good deal from a large company...WRONG !!Being a holiday home I am obviously not 'in residence' every day so I put trust in my agent only to find that It took almost 3 months for them to erect a 'for sale' board!...communication was almost non existent with me having to phone up for feedback on the 2 viewing they managed to arrange.Prior to changing agent I had 2 independent valuations both of which valued my property at £8000 more than Reeds Rains and via my new agent I have had 3 viewings in 3 weeks and a resultant offer close to my asking price.On the plus side I have to say that Reeds Rains staff are very polite.One last thing...I am now stuck with a Reeds Rains 'for sale' board as despite 2 written requests they seem most reluctant to remove it !!

Bob · 17 April 2019

★★★★★ 1/5

Trustpilot

Absolutely awful company

Went with this company to sell my home. We went with everything that was told to us got Tennant out so home was vacant as they said this was better to sell. They came in and took awful photos of the house that did not show full potential on the website, was advised to put into an auction but also did not explain the 6000 pounds extra on top of the asking price if someone bought the house no communication, poor customer service, my home was on the market for 3 months had alot of viewings 2 offers 20 thousand pounds short of asking price and was told to accept price. The branch we were dealing with closed and we were not notified of this had to find out from another estate agent. We have since left these and went with another company home was only on the market a day and was sold for the full asking price so please tell me how can one say accept a price 20thounds pounds short of the asking price I don't understand. All I can say I would never recommend this company to anyone.

Alan · 15 April 2019

★★★★★ 5/5

Trustpilot

We have been a rough drive since the…

We have been a rough drive since the mini budget and winter time. And sold for a right price as things get better and everywhere is blooming and beautiful in Spring time to know the value of what buyer looks for. And most of Reeds and Rains nearby are also sold. Thank you for the RR team.

Manh · 6 June 2023

★★★★★ 1/5

Trustpilot

Landlords experience: COMPLETELY AVOID! Durham branch.

This company's service is one of the worst business encounters I've had in my entire life! Our dealings with them has been an absolutely nightmare!!! You pay extortionist fees for a service that you can only be discribed as borderline fraudulent. We are seriously considering taking them to an ombudsman: the just run off with the money and leave us and the tenant in an awful situation. Never can get a straight answer, there's always 'another' colleague dealing with it, straight up deceitful service. They very rarely get back to you and if they do the information is insufficient and incomplete.We regret every doing business with this company. For your own sake just completely avoid

Liz · 18 March 2019

★★★★★ 1/5

Trustpilot

Liars and shysters!

Liars and shysters. Wish I could give zero stars. Took weeks just to get them to photocopy ID documents. Mortgage advisor lied every step of the way, wasted six weeks of my time and falsified documents. Complaints process pathetic, didn't address any comments I'd raised but sent a 20 page document which "answered" a million questions I didn't ask?Walk down the street and pick one of the other estate agents on the same row. You can't do any worse than these incompetent morons.

Philip · 14 March 2019

★★★★★ 1/5

Trustpilot

Shocking experience

Shocking experience. Enquired about a property viewing and was told I would be told I’d receive a callback when they were available. Two weeks went by so I rang back multiple times to chase matters up with no response. When I finally I got through I was again told that I would receive a callback. Another week went by only to find that the property had sold. Totally unprofessional and disorganised.

Scott · 19 October 2021

★★★★★ 5/5

Trustpilot

So far so good

So far so good, I’m at the very early stage of purchasing my home. Jack and David in the sales team are so helpful, informed, pleasant and professional. I’m really thankful for their help at this time

Claire · 14 August 2024

★★★★★ 5/5

Trustpilot

Knowledgeable Friendly Professional …

Marketing excellent,sold my property within two weeks.Kept me well informed throughout,team members very helpful and knowledgeable. I would highly recommend them to anyone.Also my son is buying a home with them all going smoothly. Fingers crossed.

ADELE · 29 August 2024

★★★★★ 1/5

Trustpilot

Reeds Rains Hull, unprofessional and not helpful

Reeds Rains HullTreats customers with disdain and just straight up rudeness. Unwilling to fix errors they have made, and then have a go at me on the phone for standing up to my customer rights.Was without hot water for almost three weeks in December, and there was no interest from Reeds Rains to fix it. Thanks to that boiler leak, my bedroom is now suffering from mold and it's not fit to sleep in.Thoroughly unprofessional, unpleasant and frankly embarrassing to deal with but always happy to overcharge customers with hidden costs. If I could go back in time, I would never have made any dealings with this company.

Kimmo · 7 January 2019

★★★★★ 1/5

Trustpilot

Embarrassing service and so unprofessional for a company of Reed rains size!!

Had two viewings with them that I booked over a week ago, I received confirmation of the house viewings on the day as a reminder email. Turned up at both for no one to turn up, no one advised me of this, no communication whatsoever other than the reminder which was pointless. When I turned up for the second viewing the people living at the house told me it was sold a week ago!! She apologised but obviously she wasn’t to blame, absolutely shocking service and very unprofessional! Complete waste of time!!

Danny · 11 December 2018

★★★★★ 5/5

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Wonderful company for selling your…

Wonderful company for selling your house. Rachel Clark is so efficient and "on it". She did all of the chasing for me and nothing was too much trouble! Many thanks

Sarah · 4 December 2019

★★★★★ 2/5

Trustpilot

Will charge you a fee for anything …

Will charge you a fee for anything including signing a new tenancy agreement . Reported damage numerous times but no reply. Send out flat inspection letters but don't turn up on the day. Tried the hard sell at the beginning on insurance and lied that it would look good to landlord. Transfered me to a energy company that went bust. Nice on the phones and in person but completely incompetent. If I was a landlord I would avoid these on lettings as they are not interested.

John · 29 November 2018

★★★★★ 2/5

Trustpilot

Not a valued customer

Used reeds rains to rent a flat in manchester. after deciding on the flat and paying my admin fees communication was sparse. Everytime i phoned them to try and clarify issues / move in dates it felt like i had to repeat myself 2 days later. As a new renter, i never got hald the questions answered and received little to no help other than "pay this" and to just trust them. It seemed to me that unless i was paying the deposit or admin fees they didnt give a crap about anything else and would not return emails / phonecalls.

Steven · 24 November 2018

★★★★★ 1/5

Trustpilot

Reeds Rains Ashton Nightmare

Reeds Rains Ashton - the most miserable Estate Agency I've ever dealt with! Thoroughly incompetent and unprofessional. They got everything wrong every time I had to deal with them. The worst was all the hidden nasty surprises in the rental agreement like a phrase giving Spark Energy the right to take over my utilities - despite the law which gives the person who pays the bills the right to choose their own utility company. Spark and Reeds Rains work together to prevent you from leaving and gouging you month on month with ludicrously high bills and refusing to release your account no matter how often you demand and threaten. Pure hell. Had to file complaints with the Energy Ombudsman. Can't tell you how many times Reeds Rains lost paperwork, gave me the wrong information, changed things without telling me. If you ever have to deal with them - KEEP EVERYTHING! In the end I'm so glad I did. My choice is never to use them again ever. No house is worth the hassle of dealing with them.

EBM · 14 November 2018

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018

★★★★★ 1/5

Trustpilot

Landlords BEWARE OF REEDS RAINS

I had the misfortune to employ Reeds Rains to manage my rental property, They charge 10 percent!!. Well not quite, if you add on the VAT and the ridiculous cost of renewing the lease and other add ons that they deem fit it’s nearer to 15 %. As far as managing the property, all they did was to employ their own contractors for an unbelievable fee to do any simple jobs. In the end I dealt with the tenant myself and everything went well as I wasn’t ripped off by journeymen builders, I did this for four years and then decided enough was enough. I waited until the lease was up and told them I was managing it myself as they served no purpose. You would think that would be that but no, they then dig out the small print and charged ME one months rent plus VAT (which I can’t claim back ) £1080 calling it a withdrawal fee. I reluctantly paid it as I was threatened with court. Please do not have any dealings with them they are useless and dishonestOh yes while I remember it takes them 12 days to pay the rent, money which is in their account earning free cash for them. My tennant pays me instantly on the day. BEWARE OF REEDS RAINS

Peter · 7 November 2018