Every review we hold for the Rhuddlan office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotThe Rhyl branch are scammers
The Rhyl branch are scammers. Avoid at all costs. After weeks of being messed around, told the landlord had accepted us, another agent told us the landlord pulled out and we won't be getting our deposit back. Something dodgy going on there. The agent was never in, and every message wasn't responded to until they were nearly closed. So something that should have been easy became a nightmare for nothing. The stress and illness this has caused us, not to mention all our stuff we got rid of to downsize is gone and now our child cannot start school because we were told we had it, only to be messed around so long she lost her place. And then they have the cheek to turn around to us and say we have bad attitudes for obviously being upset after everything we've been put through, out of pocket, etc. People are real and they treat them like they're nothing. I've never had such a terrible experience.
Elle · 2 October 2025
Agent replied · 25 February 2026
We’re sorry you feel disappointed. Unfortunately, the application could not progress to the tenancy stage as the required credit and reference checks were not passed.
★★★★★ 5/5
GoogleFrom when we first viewed the property Natasha and Sophie where always available to answer any questions either by Telephone or email during the process of the sale . We would like to give a special mention to Natasha as we hadn’t been involved in buying a property for 23yrs , Natasha was warm and welcoming while we viewed the the property and answered are questions with ease we both loved the property but felt Natasha was genuinely happy for us while she was showing us around . Thank you Natasha and Simply Estates .
David · 23 July 2023
Agent replied · 17 June 2024
Thank you for your wonderful review! We are delighted to hear about your positive experience with Natasha and Sophie throughout the process of purchasing your property. It is our mission to provide exceptional customer service and support, and we are thrilled that you found us readily available to answer your questions and address any concerns. Natasha's warm and welcoming demeanor, along with her expertise in guiding you through the viewing process, made a lasting impression on you. We appreciate your kind words and are genuinely happy to have helped you find a property you love. Thank you for choosing Simply Estates, and we wish you all the best in your new home!
★★★★★ 1/5
GoogleWe moved out of a rental that was managed by Simply in May and have only recently received the last of our deposit money after we were forced to go to dispute.
We left the house cleaner than when we moved in, looked after it as if it was our own and were initially told everything was fine, until suddenly the landlord wanted to charge for a carpet clean, this is despite Simply turning up a day earlier than agreed to carry out an inspection.
Emails went back and forth, they were asking for for £100 deduction initially but eventually said 'Let's call it £50 each?' No, I don't think so, if they asked for a 1p deduction I would have declined as there was no way we should have had any deposit withheld.
Lots of references were made to how long the dispute will take and how quickly we could have the money if we accepted a deduction, all felt like a ploy to accept something we felt was completely unwarranted and so I was more than happy to wait.
So I took this to dispute, where Simply asked for the £100 deduction again (what happened to the £50 that was just offered?) But submitted no evidence to the dispute service (I had lots of evidence as to why we should receive the full deposit back), so eventually we were awarded the money back by default, in a pointless time wasting exercise.
Now I'm sure that Simply needs to take the landlord's instructions if they want to request deductions but at the same time, they should have made it clear that they will have to submit evidence to back this up and they obviously had no intention of doing that.
We were lucky that we had just bought a house and we were not desperate for the £100 and so we could let this go through dispute but I'm sure many people are not in this position and may have to accept the deduction, even though it was not warranted.
Communication during the tenancy was also poor, we were left with a hole in our ceiling and no water for weeks whilst they haggled for a better price to fix it, what am I paying rent for?
Alex · 14 November 2024
★★★★★ 5/5
GoogleWe engaged Simply Estates for a power of attorney property sale. From the initial introductory discussion and property visit to discuss the details, all the way through to the successful completion of the sale, Natasha and Sophie were outstanding.
Natasha’s knowledge of the market, her steer and guidance to position the property for sale were spot on. Sophie is a first-class negotiator and demonstrated this throughout the process. To add, at times, in very challenging situations with would be prospective purchasers and their demands and expectations, all the while, executed with extreme professionalism.
All sales documentation, questions and queries were all dealt with promptly and professionally and coupled with having access to an online portal, we were able receive notifications and visibility of real time updates on sale progress along-side phone calls and emails. We were also sent Marketing Reports generated from Rightmove data, enabling insights into levels of interest in the property.
We highly recommend Simply Estates and would not hesitate to use them again in the future. Thanks again to all the team.
Rob · 2 November 2024
★★★★★ 5/5
GoogleI would just like to say after getting my property with Simply Estates Rhuddlan my experience dealing with Elliot Smith Property Manager has been great, nothing is too much trouble and is extremely efficient with being in contact and updates with any maintenance that is needed within the property.
He is the first port of contact which is great as you only need to deal with one person, always polite and helpful which makes life easier and less stressful.
Sian · 14 November 2024
★★★★★ 1/5
GoogleMy review on simply Estates especially the Rhuddlan branch is that they are rude, unorganised and unprofessional. Down to there emails no hello, good morning/afternoon, no kind regards nothing just a bluntly rude aggressive email.
When popping into their office on several occasions there is no greeting they ignore you for 5 minutes - this has happened on 3 occasions.
We moved out end of January and they withheld our deposit saying there was damage re decoration needed and a final clean. We left the property in better condition then when we had moved in.
Throughout our rental the communication was poor we were left with extreme black mould - which they ignored when we had a newborn living with us. (4 church street Rhuddlan will still have this mould) my poor baby had chest infection after chest infection until we moved and now he hasn’t had a single one so the mould was of course the problem (apologies to the tenants that have moved in you will more than likely suffer with illness) oh also to add there’s rats in the ceiling from the tenant next doors attic which they refused to do anything about, they put rat killer up there and it did nothing.
The landlord was actually lovely it was the estate agents that were so awful. I felt uncomfortable living there knowing they managed the property.
I find they are aggressive in speaking and just rude thinking they are above everyone. I would never recommend this estate agents to my worst enemy. Stay clear at all costs.
I think the young girls who work there need more training in professionalism and how to deal with clients face to face and also over email or calls. Not equipped to deal with anything. Absolutely atrocious customer service.
Olivia · 18 March 2025
Agent replied · 25 May 2025
Hi Olivia,
We take pride in providing friendly customer service and professionalism at all times. In ongoing email conversations, it is standard practice not to readdress with a greeting each time to maintain clarity.
Regarding the move-out process, a checkout report is conducted and compared to the original inventory, with any deductions decided by the landlord. As for the maintenance concerns, we act promptly based on the landlord's instructions.
We also support all our team members with ongoing training to ensure professionalism in every interaction.
★★★★★ 5/5
GoogleI am so happy with simply estates. I have waited so long to find a place and Emily was amazing from start to finish. It's hectic moving but knowing I have help and advice when needed is comforting. I even received a little moving in gift.
Thank you simply Estates especially Emily 😊 …
Cathey · 18 June 2023
Agent replied · 17 June 2024
hank you for your wonderful review of Simply Estates. We are thrilled to hear that you had a positive experience with our team. We understand that moving can be a busy and overwhelming process, so we're glad to have provided you with the help and advice you needed. We're also delighted to hear that you liked your moving-in gift, as we strive to make our clients feel valued and appreciated. Thank you for choosing Simply Estates, and we hope you continue to enjoy your new place.
★★★★★ 5/5
GoogleI use Simply Estates to manage my rental. I am a first time landlord with only the one property. The property belonged to my late grandmother - and therefore it is a special house to me and my family, it was important that it was taken care of. Simply Estates found a lovely tenant for me, and take care of everything. It has always been very easy. Their communication is very good, they reply to any queries promptly, and make sure I know everything I need to know. They also make sure any works required at the property are attended to properly and quickly which is important to make sure my tenants are happy. I would recommend their services and trust them with my property.
Emily · 11 September 2024
Agent replied · 17 June 2024
Thank you for your review.
★★★★★ 5/5
GoogleThe whole team was amazing always helpful especially Sophie who kept me calm when I was worried my sale would not happen .
I would highly recommend them to help you if you are buying or selling .
Andy · 11 July 2025
★★★★★ 5/5
GoogleI just want to say what a lovely team. All our interactions with Natasha and Sophie were fantastic. We were kept well informed throughout and also had access to a nice interactive dashboard so we could see what was happening on Rightmove. If you are selling/ buying or need a rental property managing I highly recommend you speak to them.
Daniel · 18 May 2024
★★★★★ 5/5
FacebookWe recently sold 2 properties with Sian's help. She kept on top of everything and made it a clear and simple process, as well as keeping us well informed throughout. Despite the trying times of the pandemic, Simply Estates were most helpful from beginning to end. Everything went without a hitch. I highly recommend Simply Estates. Thank you Sian.
Helen · 20 January 2021
Agent replied · 22 December 2025
Thank you so much for your kind words Helen, it's been a pleasure :)
★★★★★ 1/5
TrustpilotI have been a tenant with them for…
I have been a tenant with them for seven years I had a S21 issued on the 1st December they haven’t helped me and my family to find another house. They even said they had no properties available when they had properties on rightmove! They have not given my deposit back and I’ve had no inspection with me after the house was empty and clean. They haven’t even told me what the landlord is claiming for and they haven’t given me a chance to rectify. I’m taking them to court they have been the worst estate agents I’ve ever dealt with avoid at all costs they are awful! They have even lied to the council about when I moved and have blocked my emails they are so unprofessional. We’ve also had mould poisoning because the living conditions were so bad in the house. They did inspections they saw it that knew about it they did nothing and said to open windows.
Lian · 7 April 2023
Agent replied · 25 August 2025
Hi Lian, at the time of notice we had no properties suitable for the size of your family. We conduct checkout inspections as an independent third party between tenant and landlord. A detailed report is carried out and the decision to keep or return a deposit lies with the landlord. The details of the claim were emailed to you and you were advised the works required exceeded the deposit, you are advised through the checkout process that all works and cleaning must be carried out before key return which is why there is no further opportunity to rectify post check out report.
If there are further items you wish to raise please email rhuddlan@simplyestates.co.uk.
★★★★★ 5/5
FacebookI would thoroughly recommend Simply Estates for anyone looking to either rent or sell a property. We have used them for both and they are extremely efficient and knowledgeable. Nothing is too much trouble for them. Karina seems to be available 24/7 for advice, even answering emails whilst on holiday abroad. She recommended Emily Littlehales as a solicitor. The pair work really well together and we have just completed on a house in these difficult times (May 2020) . I don't think it would have been possible to do this without their dedication and commitment. Thank you so much!
Benny · 11 May 2020
★★★★★ 5/5
GoogleExcellent, professional service from start to completion, we would 1000% recommend Natasha, Sophie and the gang
Gary & Karen
Gary · 23 July 2023
Agent replied · 17 June 2024
Thank you for your fantastic review! We are thrilled to hear that you had an excellent and professional experience with Natasha, Sophie, and our team from start to completion. Your recommendation means a lot to us, and we are grateful for your trust in our services. It was a pleasure working with you throughout the process, and we are delighted that we could meet your expectations. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you for choosing us and being such wonderful clients.
★★★★★ 5/5
GoogleSian from Simply Estates helped us sell our house in less than 24 hours of going on the market and we completed the sale in 6 weeks and 1 day. I cannot fault the service which we received from Sian, she was professional and 'on the ball' throughout, dealing with queries quickly and efficiantly, and always adding in a personal touch. Everybody says that selling your house is the most stressful thing you will ever do but honestly, Sian took away all of that stress and made it possible for us to concentrate on buying our next property whilst she dealt with selling ours. From start to finish we felt like Sian's most impottant clients, nothing was too much hassle for her. I would recommend Simply Estates to anybody looking to sell their home in the Rhyl area. If I could have given 10 stars I would have.PositiveResponsiveness, Quality, Professionalism, Value
Terrie · 25 August 2021
Agent replied · 17 June 2024
Thank you for sharing your positive experience with Simply Estates. It is wonderful to hear that our team provided you with exceptional service and made the process of selling your home smooth and stress-free. Your kind words of recommendation mean a lot to us, and we will continue to strive for excellence in all that we do.
★★★★★ 1/5
GoogleTried to get in contact with them numerous times only to be rudely ignored. I'm a professional person working full time and I have given them no reason to doubt my credibility. They need to do better in regards to responding.
Edit: that is not the last time I tried to contact you at all.
The last messages I sent were the 20th & 23rd April and I have emails to prove that. These are the ones I'm bothered about not my own mistake back on the 29th March where I did, like you said, reply later as I hadn't recieved notification of your email. I wouldn't embarass myself Google reviewing if I hadn't actually been ignored.NegativeResponsiveness, Professionalism
Kaitlin · 18 June 2021
Agent replied · 17 June 2024
Hi Kaitlin, we’re sorry to see this review.
I can see from our system that you enquired about a property in March. You were asked for more details to which you replied 17 days later saying you hadn’t saw that we had replied. At this time the property had been let.
If there are any other properties you are interested in please email rhuddlan@simplyestates.co.uk
★★★★★ 5/5
GoogleGreat company. I use Simply Estates to manage my rental property and I find them to be very helpful, responsive and professional. In addition to now managing my property I have used them to find new tenants in the past too and with three offices in different towns their reach is far wider than I could have hoped to achieve myself.
If you're looking for an agent in North Wales I'd highly recommend them.
1anncjones · 21 August 2024
★★★★★ 5/5
GoogleSimply Estates...Simply the Best!
Fantastic service from start to finish when selling our home. Sian made the process easy and hassle-free.
I would highly recommend Simply Estates.
Colin · 18 June 2021
Agent replied · 17 June 2024
Thank you for your positive review! We are thrilled to hear that you had a fantastic experience with Simply Estates when selling your home. Our goal is to make the process as easy and stress-free as possible, so it's great to hear that our sales team was able to make it happen for you. We are proud to have been able to provide you with the service that you deserve. Thank you for choosing Simply Estates and for your recommendation to others. We appreciate your support.
★★★★★ 5/5
FacebookA very professional service from "simply estate,s, after approx 9week,s I accepted an offer on my property, I was made aware of negotiations during the conveyancing process and"simply estate,s"kept me updated,sold my property, I am grateful, thanks ladies.
Dave · 28 September 2025
★★★★★ 5/5
FacebookSimply Estates...Simply the Best!
Fantastic service from start to finish when selling our home. Sian made the process easy and hassle-free.
I would highly recommend Simply Estates.
Colin · 10 May 2021
Agent replied · 22 December 2025
Thank you so much for your kind words. Happy to have helped 😊
★★★★★ 5/5
GoogleThe team at Simply Estates were outstanding in the way they managed my recent sale. Natasha demonstrated excellent knowledge of the local market and trends to enable the correct pricing to sell Natasha and Rosa held viewings and presented the property to a high level which gave great assurance of their professionalism All in an excellent process
Billy · 18 June 2023
Agent replied · 17 June 2024
Thank you for your fantastic review of Simply Estates. We are thrilled to hear that our team provided outstanding service throughout your recent sale. Our knowledgeable team members are dedicated to understanding the local market and trends to ensure accurate pricing strategies. We are committed to providing an excellent process for our clients, and we appreciate your positive feedback. Thank you for choosing Simply Estates for the sale of your property.
★★★★★ 5/5
TrustpilotKylie and her team are super efficient…
Kylie and her team are super efficient and take full responsibility for managing our ever increasing our portfolio with very limited involvement from us, they take care of all the issue and create solutions not problems. I would fully recommend them to fellow landlord wishing to invest in North Wales.
Nicholas · 25 April 2022
★★★★★ 5/5
GoogleSimply Estates recently sold my property in Gronant for me. They were very professional, understanding, respectful and responsive throughout the entire sales process and I felt like a vslued customer. I have no reservations in recommending their services. They quickly found me a buyer after I'd been let down with another local estate agent. You're doing a great job Simply Estates!
Annette · 14 November 2024
★★★★★ 1/5
GoogleWouldn’t recommend to anyone. Especially if you are a tenant. Had the worst possible experience with them.
Georgina · 24 February 2025
Agent replied · 12 June 2025
We’re sorry to hear that you felt you had a negative experience.
We act on behalf of the landlord and follow their instructions while ensuring we remain fair and professional in all our dealings. We always strive to provide clear communication and support to both landlords and tenants.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
