Every review we hold for the Rhuddlan office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe first came across LL estates 7 years ago when we purchased a property they were marketing. Although we weren't their clients, they went above and beyond to help us deal with a very poor conveyancing solicitor and ensure that the chain didn't collapse at the last minute. (Our own EA was useless.) Big sighs of relief on completion day, and we said that if we moved again, LL would be the company we would use. It turned out to be a wise decision.
LL estates did an excellent job marketing our property. They use a great photographer and produce accurate, detailed descriptions and videos. Communication was great throughout. Hannah was 'our' agent, and as great at replying to messages and explaining and planning the process and chasing solicitors on our behalf. It took a while to sell, but we got a price we were happy with, and everything went smoothly with the sale. We wouldn't hesitate to recommend LL estates to anyone looking to sell their home.
R · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for taking the time to leave such a thoughtful review.
It’s especially lovely to hear that you remembered your first experience with us all those years ago. Stepping in to help keep a chain together (even when we weren’t your appointed agent!)
We’re so pleased you chose us when it came time to sell your own home, and that we were able to deliver the same level of care and communication throughout. I’ll be sure to pass your kind words on to Hannah she’ll be absolutely delighted.
Thank you again for your trust and recommendation. We truly appreciate it and wish you all the best, Louise & the Team ☺️
★★★★★ 1/5
GoogleThere is a dehumidifier in the flat placed there by someone. I suffered from mould, rats, slugs in 2 weeks into the property. Yet, you want to take money off my deposit??? I will look for all help I can get as I see this as bullying.
The pictures here are from kitchen door frame and lounge radiotor under. Tell me how to ventilate again? The bathroom extractor is switched on when the bathroom is in use, your first inspector was told this. Your second inspector saw the high condensation in the bathroom and took pictures of it yet you have refused to mention that, yet you want to claim £549 off my deposit to repair a flat that needs full renovation? The dehumidifier was placed there because the landlord knows the status of the flat and will not fix it before putting out for rent, rather will call LL to send Dave to paint it....i have pictures of my conversations with Dave when the painting didnt work, he came again but still didnt work... I'm sure he didnt tell you. You are bully because you ignore the major issues and focus on one thing which is ventilation.. shame!
Olujimi · 17 January 2026
Agent replied · 17 April 2026
Thank you for your review. We’re sorry to hear that you feel dissatisfied with the outcome of your tenancy.
For clarity, the issues referenced were investigated during and after the tenancy and were independently assessed by contractors. These confirmed that the concerns arose due to a lack of ventilation and non-use of the installed extractor fan, rather than a defect with the property itself. A dehumidifier was provided as a precautionary measure.
The landlord ultimately covered the majority of remedial works despite advice that responsibility lay with the tenant. Following vacation, a contribution has been requested solely towards cleaning and redecoration required as a result of these findings, and this matter is being handled through the appropriate deposit dispute process to ensure fairness to all parties.
We strongly refute any suggestion of bullying and have acted at all times in line with professional advice, legislation, and best practice. We are unable to discuss further details publicly but remain open to resolving matters through the correct formal channels.
★★★★★ 5/5
GoogleOur whole experience with LL Estates from start to finish was fantastic. Hannah was always very helpful, quick to respond to emails (even during her leave), and explained the whole buying process thoroughly.
I cant remember the name of the young lady who showed us around our new home both on first viewing and subsequent appointment to measure up prior to completion, but a massive thank you to her also.
We are sure we have found our 'forever home', thanks to the team at LL Estates, and would highly recommend them.
Richards · 17 March 2026
★★★★★ 5/5
GoogleI was very pleased with the service I received from Melanie and the team. They were always there to answer my queries. They were professional and friendly at all times.
I was kept up to date on everything regularly and I wouldn't hesitate to recommend them to anyone looking to buy or sell their property.
Thank you x
Val · 16 April 2026
★★★★★ 5/5
GoogleI recently sold my home with the help of LL Estates, and I couldn’t be more impressed. They were incredibly efficient, consistently professional, and maintained excellent communication throughout the entire process. Every detail was handled with care, and I always felt informed and supported. Special mention to Emily, Mel and Hannah for their proactive and professional approach. It really felt like a team effort. They didn’t just meet expectations, they exceeded them. They can’t be rivalled. I wouldn’t hesitate to use them again.
Highly recommended for anyone looking for a seamless sale or purchase experience.
Alison · 19 August 2025
★★★★★ 5/5
GoogleWe chose LL Estates because of the way they market their properties, and that decision really paid off. They were excellent from start to finish and kept everything running smoothly throughout the whole process.
We accepted an offer after only being on the market for a few weeks, which speaks volumes about their approach and reach. The WhatsApp group chat was a really nice touch too, it kept everyone fully in the loop and made communication quick and easy.
We couldn’t fault the service and would 100% use them again in the future. Highly recommended.
Louise · 17 January 2026
Agent replied · 17 April 2026
Thank you so much, Louise, for such a thoughtful review. We’re really pleased that our marketing approach and communication made a positive difference and helped achieve a great result so quickly. Keeping everyone informed and making the process as smooth as possible is something we really value, so it’s lovely to see that recognised. Thank you for trusting us with your sale, it was a pleasure working with you, and we’d be delighted to help again in the future. All the best Louise & the team 😊
★★★★★ 5/5
GoogleI sold my property through ll Estates this year and the service I had was excellent. Hannah is fantastic to work with, good communication, really kept on top of everything regarding solicitors and was a great advocate when it came to a difficult buyer, she really was working for us and wanted the best for us which resulted in a better sale. I would highly recommend them as an estate agents.
K · 2 November 2024
Agent replied · 9 December 2024
Thank you so much for your kind words and fantastic feedback and special mention to Hannah who truly is an asset to our team.
Navigating challenging situations with buyers is never easy, but we’re so pleased we could achieve the best outcome for you. Wishing you all the best Louise & the team 😊 …
★★★★★ 5/5
GoogleLL Estates have been absolutely amazing, they have always been open and honest happy to try new ideas and always so professional. They are very quick and efficient with everything they do, and keep you updated. Would just like to say a big thank you to Mel and Emily especially for their video and social media updates - you girls are awesome.
Thank you again 🏠❤️ xx
Kelly · 25 November 2024
Agent replied · 9 December 2024
Thank you so much for your kind words and lovely review! Open communication and trying new ideas are so important to us, and it’s fantastic to know that it made a difference for you.
Thank you for the special mention to Mel and Emily, they are over the moon to hear your feedback.
It’s been an absolute pleasure working with you, and we’re so grateful for your support. Wishing you all the best Louise & the team 😊
★★★★★ 5/5
GoogleWe recently sold our home through LL Estates and received exceptional service from start to finish. The team demonstrated a high level of professionalism and guided us through every stage of the process with care. Their communication was consistent, timely, and always helpful.
LL Estates went above and beyond to ensure the sale progressed smoothly. They were proactive in resolving issues, provided clear advice, and remained supportive throughout. Their friendly approach made a complex process much easier to manage.
I would highly recommend LL Estates to anyone looking for a reliable, professional, and dedicated estate agency.
Michelle · 21 November 2025
Agent replied · 25 December 2025
Thank you so much for such a thoughtful and detailed review, Michelle.
We’re incredibly pleased to hear that you felt supported from start to finish and that our communication, guidance and proactive approach made the process easier for you. Selling a home can be complex, so knowing that our care and advice helped things run smoothly really means a lot to the whole team.
Thank you for trusting LL Estates with your sale and for taking the time to recommend us so highly. We wish you all the very best for the future, Louise & the team 😊
★★★★★ 5/5
GoogleKatie, Mel and the team at LL Estates were fab, we were first time buyers and the whole process was made easy, relax and very professional. Would highly reccomend to anyone.
Daniel · 21 November 2025
Agent replied · 25 December 2025
Thank you so much for your lovely review, Daniel.
We’re really pleased to hear that your experience as first-time buyers felt easy, relaxed and professional, that’s exactly what we aim for. Katie, Mel and the rest of the team will be delighted to see your kind words. Thank you for trusting LL Estates with such an important step, and for your recommendation.
Wishing you every happiness in your new home, Louise & the team 😊
★★★★★ 5/5
GoogleCannot fault this estate agent, professional, thoughtful and friendly throughout. Always responded to any queries quickly and also out of hours. Thanks to Hannah 😊 …
Claire · 21 November 2025
Agent replied · 25 December 2025
Thank you so much for your kind review, Claire.
We’re delighted to hear you had such a positive experience and felt supported throughout. Being professional, thoughtful and approachable is exactly what we aim for, so it’s great to know that came across. Hannah will be especially pleased to see your lovely comments, thank you for taking the time to mention her.
Thank you for choosing LL Estates, and all the very best for the future.
Louise & the team 😊
★★★★★ 5/5
GoogleLL estates have been fantastic from start to finish! After having a negative experience with a previous agent we felt very apprehensive when deciding on a new agent but that was soon remedied thanks to the upmost professionalism of the team at LL estates. After 3 viewings we had 2 offers and sold within 2 weeks for the full asking price! We couldn’t have asked for a better service, they have restored our faith in estate agents and I would absolutely recommend them to anyone wishing to sell their property.
A special thank you to Hannah for keeping us so well informed and for standing in the pouring rain to capture our video tour. You’ve been fantastic!
S · 19 September 2023
Agent replied · 15 June 2024
Thank you so much for your kind words and for choosing LL Estates. We are thrilled that we were able to provide you with a positive experience after your previous negative one. We are delighted that within just 2 weeks, we were able to secure multiple offers and sell your property for the full asking price. It's moments like these that truly make our work worthwhile! Thank you also for the special mention to Hannah. Best wishes Louise & the team 😊
★★★★★ 5/5
GooglePerfect sales and letting management team, even when the going got tough the team got going !!
Professional gréât advice very knowledgeable regarding the process and guided me all the way!
A big thank you to Sabrina for all she has done. she is a consummate professional and a great asset to all estates,
further thanks goes to Sharmaine for fantastic support and professionalism during the letting period what a star!
Thank you to all of the team.
If you are looking to sell or rent your property
Then look no further this company and these people are the perfect choice 5 stars
Thank you to everyone in Ll estates for helping me achieve my objective and realise my dream
All the best
Paul Poole ( A very satisfied customer )
Paul · 16 June 2023
Agent replied · 15 June 2024
Thank you so much Paul for your amazing review and feedback. It has been a pleasure working with you over the years as a landlord and then going on to selling your property. Wishing you all the best for the future and hopefully we can work together again some day. Warm regards Louise & the team 😊 …
★★★★★ 5/5
GoogleI have to say the who experience of selling my property with LL Estates has been amazing. The staff are all so friendly and helpful. They have always been available to answer any questions. I felt they had my best interest at heart at all times. I was allocated a personal advisor so she and I could commute on a regular basis. The process was so smooth and they oversaw everything keeping me informed of the process without any pressure on my part. I totally trust the team and after having a few difficult experiences with other agents, I now wouldn’t now use anyone else. Personal touches are so important and that’s what I got from the team.
Thank you so much especially Sabrina and Fiona they are amazing .
Very happy 😃
From Wendy and Llion
Llion · 16 June 2023
Agent replied · 15 June 2024
Thank you Wendy and Llion for your amazing feedback about the LL estates and the team and the special mentions to Fiona and Sabrina. We really do appreciate you taking the time to review us. Wishing you all the Best Louise & the team 😊 …
★★★★★ 5/5
GoogleDon't use anyone else! Amazing advert, photos, service and team.Such a welcome when you visit the office, great communication on our house What's-app and phone calls to keep you in the loop! he process was so smooth and they oversaw everything keeping me informed of the process without any pressure on my part. After having poor service from with other local agents when offering on properties I can only hope we find one listed with LL Estates. A special mention to Fiona who provided fantastic and efficient mortgage advice and to Sabrina who has gone above and beyond every step of the way.
JODIE · 16 June 2023
Agent replied · 15 June 2024
Thank you so much Jodie for your kind words about LL estates and for your special mentions, Fiona and Sabrina. Wishing you all the best and hopefully we can help you with your purchase 😊 …
★★★★★ 5/5
GoogleCould not thank Sabrina enough for the process of buying our first home! Every question we had she answered them right away, whenever she heard anything regarding the process, she would keep us updated right away! Her communication is second to none, it really made our journey a lot smoother knowing we were in safe hands! Definitely would recommend LL Estates to anyone looking to buy/sell a home because their customer service is genuinely incredible. Shout out to Lisa for showing us around our forever home and for always being so friendly and hilarious! Im going to miss the LL team!
Lauren · 16 June 2023
Agent replied · 15 June 2024
Thank you Lauren, what a lovely review, and much appreciated. It was a pleasure to work with you. Wishing you all the best, Louise & the team 😊 …
★★★★★ 5/5
GoogleLL were great. Hannah was really fantastic, good communicator, good mediator, great at updating with the big and small. Really wonderful!
Jake · 12 November 2025
Agent replied · 25 December 2025
Thank you so much for your lovely review, Jake.
We’re really pleased to hear you had such a great experience, and Hannah will be delighted to see your kind words. Clear communication and keeping everyone informed, big and small updates alike is something we really value, so it’s wonderful to know that stood out for you. Thank you for choosing LL Estates.
All the best Louise & the team 😊
★★★★★ 5/5
GoogleLL Estates were fantastic from the start. The whole process laid out, from sale plan and price points, to photos, videos and comms!! They were friendly, professional and on hand whenever there was a question or some info needed! They were excited for us, and very much helped keep our stress levels in check!! Highly recommended.
Michael · 17 February 2026
Agent replied · 17 April 2026
Thank you, Michael. We really appreciate you taking the time to leave such a thoughtful review. We’re glad the process felt clear and well supported from start to finish, and it was a pleasure working with you. Wishing you all the best Louise & the team 😊 …
★★★★★ 5/5
GoogleGreat experience with LL estates, Mel was absolutely fabulous and went above and beyond for us! Thank you Mel!
Evie-Rose · 12 November 2025
Agent replied · 25 December 2025
Thank you so much for your lovely review, Evie-Rose.
We’re delighted to hear you had a great experience with us, and Mel will be absolutely thrilled to see your kind words. Going above and beyond is something we pride ourselves on, so it’s wonderful to know that made a difference for you. Thank you for choosing LL Estates
All the best Louise & the team 😊
★★★★★ 5/5
GoogleI had an excellent experience with LL Estates. The team was professional, friendly, and extremely knowledgeable about the local property market. They guided me through every step with patience and clarity, making the buying, selling, or letting process smooth and stress-free. Their responsiveness and attention to detail really stood out, and I felt fully supported throughout. I would highly recommend LL Estates to anyone looking for reliable and trustworthy property services they truly go above and beyond!
Tina · 3 April 2026
★★★★★ 5/5
GoogleI cannot fault LL Estates at all. From beginning to end of buying and selling my property, they have been excellent. Everybody involved is professional and go above and beyond. They responded quickly to phone calls, emails etc and ensured I was kept updated every step of the way. Special thanks to Sabrina who I cannot praise enough for her help and guidance throughout the whole process. I would 100% recommend LL Estates to anybody buying or selling their house!PositiveResponsiveness, Quality, Professionalism, Value
Natalie · 16 June 2022
Agent replied · 15 June 2024
Wow! thank you so much for leaving us such fantastic feedback. The whole team really appreciate it. Thank you for choosing us to sell your property and help you move onto the next chapter of your life and into your beautiful new home. Wishing you all the best, Louise & the team.
★★★★★ 5/5
GoogleLL estates have been absolutely amazing throughout our nightmare sale. They have gone above and beyond with an extra special mention for Sabrina who has tirelessly chased and chased for updates and information way beyond the normal routine sale. Thank you to Sam also who looked after all our viewings and was lovely to deal with too. Thank you to everyone involved and would with no doubt recommend to anyone wanting to sell their property. Thanks again Liam and Nikki
Liam · 16 June 2022
Agent replied · 15 June 2024
Thank you so much Liam and Nikki for your review we are so grateful. It was a pleasure to work with you. Also thank you for the special mentions to Sabrina and Sam, they really are fantastic at what they do and really embed our core values which is customer service. Thanks again and all the best Louise & the team ☺️
★★★★★ 5/5
GoogleI am in the process of buying a property through LL Estates and would highly recommend them. Thank you to Sabrina, Lisa and Mel for the excellent service you have given me throughout the purchase of the property. They have kept me fully informed throughout and Sabrina, in particular, has been extremely helpful in chasing up outstanding issues for me. They have gone above and beyond what I was expecting from them and their efficiency and expertise has been excellent. Thank you so much for making the purchase of my new home stress free.
Steph · 16 June 2022
Agent replied · 15 June 2024
Thank you so much Steph for your kind words, it has been a pleasure to work with you and help and guide you through the process. Wishing you all the best, Louise & the team
★★★★★ 5/5
GoogleI would highly recommend LL Estates ,always positive, professional, prompt and have the customer at heart . Even when things go wrong they don’t give up ...my experience of selling and buying was somewhat long and difficult for various reasons but the team , especially Sabrina , did everything they could to help in every way . They really do care . Thank you , mr and Mrs shaw
TO · 16 June 2023
Agent replied · 15 June 2024
Thank you for your lovely words about our company and team and the special mention to Sabrina. Wishing you all the best Louise & the team 😊 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
