Trusted Agent profile · Rhondda Cynon Taf
★★★★★
85 reviews across 1 platform
111 Bute Street, CF42 6AU, Rhondda Cynon Taf, CF42 6AU
South Wales Property Investors and Lettings's office in Rhondda Cynon Taf, at 111 Bute Street, is rated 4.0 out of 5 across 85 reviews on 1 platform, including 85 Google reviews rated 4.0.
Every review we hold for the Rhondda Cynon Taf office, from every platform, shown as written. First names only.
5/5
GoogleJust bought a house and Miranda was absolutely brilliant. Best estate agent I have ever bought from! Highly recommend! Thankyou Miranda
Thank you so much for your lovely review, Simon. Wishing you all the best in your new home.
5/5
GoogleSo glad we went for Miranda and her team. Highly professional. Listens to her clients needs and works with them. The rest of the team are all great as well. Thanks to Mianda and the team our property sold
Thank you so much Lesley x
5/5
GoogleAs a property investor I need prompt, efficient, no hassle service, which Miranda and her team deliver every time. Tenants have been found, vetted and housed within weeks of advertising and a sale agreed on a first viewing all while COVID rumbles on. My go-to agent.PositiveResponsiveness, Professionalism
Thank you, Ian.
5/5
GoogleI can't thank Miranda & her team enough in the selling of my house. Great service 👏 👍, keep up the good work . …
Thank you, Rachel.
5/5
GoogleFrom our first viewing all the way to our move in date Miranda has been amazing! Friendly and professional and kept in touch throughout to check up on everything, made buying a house that little bit less stressful! Thanks Miranda and the team 😁👍PositiveQuality
Thank you Shannon for your kind words. Wishing you all the best in your new home
5/5
GooglePosting on behalf of Elaine Pritchard and Karen. Excellent and professional service from Miranda and the team. Selling our family home wasn’t an easy task but Miranda’s advice, expertise and knowledge in her field was second to none. We wanted a fast sale and this is what was delivered. Thank you
Thank You
5/5
GoogleThank you to Miranda and her team. Miranda is full of energy, always laughing and I knew she was the right person to sell my house for me. I'm in shock at the moment, as I've never Sold a house so quick in my life! Highly RECCOMMEND....PositiveProfessionalism
Thank you for your lovely review.
5/5
GoogleMiranda and the team helped us navigate buying our first home and negotiated well for us with the seller. Very friendly and approachable team that made us feel at ease.
Thank you, Meghan.
5/5
GoogleIf I could give it more stars I would. Extremely professional service from the whole team. Miranda has been top class in selling my property. On top of this Miranda has given me sound advice and help in me purchasing my next property which is not for sale with themselves. Will definitely recommend to contact Miranda and the Team if you are looking to sell or buy. Fantastic service all well done and keep up the good work.
5/5
GoogleMy daughter and boyfriend just purchased a house with Miranda, and she was brilliant so helpful and professional, we have also purchased our house with Miranda in the past and she gets the job done, so I know when we will putting our house up in the next couple of weeks we will definitely be using South Wales property and investors
Or thank you so much for your lovely review Michelle, I hope they are both really happy in their new home and i am very excited to sell your property.
1/5
GoogleCan't do their jobs properly and tried to shift the blame to the solicitors involved when called out on it. Avoid them and go instead with someone competent that doesn't have an attitude problem. What a shame you can't give zero stars.
5/5
GoogleWhat can I say. Friendly, responsive, dynamic and forward thinking. From start to finish, everything was done in a professional and refreshingly optimistic and confident way. The exposure of the property was first class. A lot of effort had evidentally gone into the advertising side, and the years of experience definitely showed. The whole team are fantastic. Would highly recommend them. Thanks guys. 🙏🏻🙏🏻🙏🏻PositiveResponsiveness, Quality, Professionalism, Value
Thank you Garry for your kind words
1/5
GoogleWe have our property in Tynewyd rented out with South Wales property and management. They are managing the property because we are out of the country. They were hoping to rent our property out soon after advertising. This did not happen. We emailed the company on several occasions but got absolutely no response. The only way to eventually get their attention was to post a public message on Facebook which they eventually responded to. We wanted to know if they had managed to find tennants for our property. Quite soon after that, tennants were found. The house had been empty for almost 4 months, by then. The agency wanted to charge us £300 to clean the property and £250 to remove our furniture & take it to a rubbish dump! The furniture was not rubbish.We did not take them up on this completely overpriced offer.They also wanted £50.00 to clean the oven! We got all of this done for a lot less.The tennants eventually moved in. We have a few small boxes left in the garage and some wood in the shed.We have tried to arrange the removal of these, but haven't been able to do so. We advised the company that we,would be flying back to the UK specifically to move these boxes and wood. Last week I had a message from a member of staff who told us that if we didn't get the boxes and wood removed asap, they would remove them and deduct the fee for doing so from our next monthly rental! We actually had very little of the first months rental because of administration fees. So, potentially we would also be having very little of our second months rent. We weren't actually asked if we would like them to remove our items, we were told that they would be doing so & charging us for this! We were told that the tennants were 2 adults and 2 well behaved dogs.We have been informed by neighbours that there are 7 people & 4 dogs in our 2 bedroom property!.Also, our small garden is full of dog excrement! Despite emails advising them of this situation, they have failed to respond. Absolutely appalling property management & extremely unprofessional staff. Who incidentally can not write a simple paragraph in basic English, when sending an email. Avoid this agency! One star given, simply because there is no option for no stars.
Thank you for your feedback but as you are aware, we are currently seeking legal advice to find the best way forward for all the parties involved. We understand how frustrating this may be for you but if you are able to, please highlight your concerns in writing or in an email and we will respond as soon as we are able to. Again, we appreciate your patience on the matter. Many Thanks
1/5
GoogleI wouldn't recommend using this company, i had sent numerous emails stating there were issues at the property with no response. I then decided to provide notice via the telephone and letter (more notice provided than needed ) and the weekend i was moving out i had a call to say my rent was due. I was told by Kate i hadnt provided notice!! The staff are extremely rude and Miranda couldn't run a bath let alone a business. Kate advised me to send the keys in the post which i did, recorded delivery to which i received a call to advise they hadnt received them. When i checked royal mail a member of staff had received them two days prior. She then advised they had the letter but the envelope was empty. When confronted about the situation as i felt this was a lie, she told me i could look at the CCTV of her opening the envelope. When advised i would do so that same day i was then told this wasn't available to do so, Even more lies. Luckily the previous letting agency had a key (south wales refused to collect from them when taking over the property) I was able to collect this from them and provided this to South Wales, Otherwise they were going to charge me for changing the locks. I have recently been informed South Wales have advised i have damaged the property and i owe the last month rent due to not providing notice. I have pictures of the property with dates and times and all correspondence needed reference the notice provided. Make sure as a tenant you keep these as South Wales are absolute liars. Lets see what response i receive from this as everyone else who's left a bad review Miranda has had something sarcastic to say. Chopsey cow!!!!
Hi Laura, thank you for your comments. As you're aware from previous correspondence, we are currently investigating the issues you have highlighted and will be back in touch once we fully understand what took place. However, if you wish to provide any further details or require an update, please email us at any time at complaints@lettingsouthwales.com. Many Thanks
5/5
GoogleMiranda was great at helping us get our first house, great communication and very enthusiastic
Thank you, Rachel.
1/5
GoogleVery incompetent staff throughout the two shops, overspoken by Miranda and hung up on several occasions. Lied to regarding the releasing of bond. When confronted in the shop, overspoke me once again, and once challenged she said she felt threatened. False promises of maintinence work for over a year. And once moved out of property, every phone call was hung up on. I wouldn’t redolent this company to anyone, because if there are any maintience jobs needed, or wanted to make a complaint, nothing is given whatsoever. Absolutely diabolical service.
Hi James, please can you respond to the email which our staff sent to you this morning with regards to the issues you have highlighted? As soon as we receive your email, we will do our upmost to resolve any items which we are responsible for. Our staff have been informed that it is a priority to resolve any complaints you have as soon as possible. Many Thanks
5/5
GoogleFrom start to finish, Miranda and her team professionally guided us through the sale of our home. Would highly recommend using this local agent ⭐⭐⭐⭐⭐PositiveResponsiveness, Professionalism
Thank you, Leigh.
5/5
GoogleSouth Wales Property Investors and Lettings are a very proactive and professional agent in the Rhondda Cynon Taff area, its always a pleasure to deal with the staff here. Regards Howard
5/5
GoogleFrom start to finish, the service was amazing! All staff very helpful throughout the whole process of selling my house. Phone calls and emails to confirm viewing appointments, so nothing was missed!! 10 out of 10
Thank you, Wayne. We hope you are really happy in your new home.
5/5
GoogleAfter a very poor 3 months with another agent we gave Miranda and the team the listing of our property. Within 4 weeks the property was sold and completed. Wouldn't hesitate to recommend and will be using on next development. Truly professional by getting the right purchasers to the right property.
1/5
GoogleMy sister had problems at her house the woman miranda just had an absolute stinking attitude on the phone wasn't until I rang up something got done so when we took it further they handed her a section 21. Would definitely not recommend absolute foul company
We are aware of the this situation and have spoken to our team about this. We have spoken with the tenant multiple times and have arranged for all works to be completed in a timely manner. Unfortunately, we work on behalf of both tenants and our landlords and in some cases, we have the unfortunate job of issuing notices to our tenants on behalf of the landlord due to any number of reasons. In this case we can confirm that the notice had nothing to do with the repairs at the property and this allegation is something we take very seriously. The notice has been issued due to the landlord's change in circumstances and this is something that could have been discussed if you had contacted us first before leaving a bad review. If you would like to discuss this further, we would ask you to please email us at info@lettingsouthwales.com
1/5
GoogleAn absolute joke of a company, they rip you off, lie to you and when you want to complain about a member of staff won't give you the details to do it, I would never recommend this company to anyone and they promise to do jobs that never get done but still take your money, wot a farce 😤 …
Hi Viki, we have informed the parties involved by email to provide details of the issues you have highlighted. As soon as we receive their response, we will do our upmost to resolve any items which we are responsible for. Our staff have been informed that it is a priority to resolve this complaint professionally and urgently. Many Thanks
5/5
GoogleFirst rate service, could not have been better as my property was let within one week of being on the books of the agency. The service afterwards has always been excellent/helpful/resourseful, and can't be faulted. I would recommend anyone with a property in the area covered to list it here, as I would do if I had any further properties.
Thank You
5/5
GoogleI have always found Miranda and the team very professional and organised from viewings, to repairs and paperwork. A company that goes out of its way to advise and help and I would recommend to anyone. Best property company I have been with.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
South Wales Property Investors and Lettings's Rhondda Cynon Taf office has 85 reviews across 1 platform: 85 on Google.
South Wales Property Investors and Lettings Rhondda Cynon Taf is rated 4.0 out of 5 across all 85 reviews, and 4.0 out of 5 on Google from 85 reviews.
South Wales Property Investors and Lettings Rhondda Cynon Taf, 111 Bute Street, CF42 6AU, Rhondda Cynon Taf, CF42 6AU.
