South Wales Property Investors and Lettings Rhondda Cynon Taf reviews

★★★★★ 1/5

Google

We had an extremely disappointing experience with this agency from start to finish. From the outset, basic details were mishandled. At the initial valuation on 7 September 2025, my email address was taken incorrectly. We were assured contracts would be sent once the valuer returned to the office, but nothing ever arrived. Only after chasing them did the error get corrected. It didn’t improve. We agreed a date and time for photographs and were asked to ensure the house was empty. I sat outside in my car with our 5-year-old, 1-year-old, and our dog to accommodate this, yet nobody showed up. When we called, we were told the appointment had been forgotten or recorded incorrectly. During our holiday, we had arranged two viewings. The agent turned up with two additional, unplanned viewings, claiming we had been emailed. No such emails were received. Across all the viewings, we were never once contacted proactively with feedback. We repeatedly had to call ourselves, often to no avail. Calls went unanswered, agents were “too busy,” and promised callbacks never came. On one occasion the receptionist admitted she could not recall the feedback because it was over two weeks old. The final straw was a last-minute viewing arranged with just 20 minutes’ notice. We were promised a follow-up call that never came. After four days with no response, my husband left a message, still nothing. Five days later, when he eventually got through, he was told that feedback emails had supposedly been sent after every viewing, but due to a “system glitch” we had not received any. When my husband calmly explained that, given the repeated failings, we would no longer be using their services, the call was abruptly ended. On calling back, was told he had hung up (which was untrue). The receptionist then shouted at him, insisted he was speaking to the wrong person, and hung up again. We never heard from the office after that. To add to the frustration, the original property description they produced was wholly inadequate, poorly written, grammatically incorrect, and nonsensical. We had to rewrite it ourselves before it was even usable. Overall, this agency has shown a consistent lack of professionalism, communication, and respect for clients’ time. I would strongly advise others to avoid entrusting them with the sale of their property.

Kate · 3 October 2025

★★★★★ 5/5

Google

Miranda was amazing from start to finish. I bought a house via South Wales Lettings and there were unfortunate delays but Miranda was very proactive in finding out info for me when needed. I’m leaving a rental property and my landlord will be using Miranda and the team for the sale of his house due to my recommendation of my experience. Thanks again Miranda for making buying my first home a stress free time. I highly recommend 🌟

Kath · 14 July 2024

★★★★★ 1/5

Google

Avoid these people at all costs. They do not know the difference between the truth and a lie. When challenged they shout and hang up the phone. They aren't able to manage their diaries....turning up when they shouldn't and not turning up when they should ! Rude, unprofessional people, the manager Jan is appalling! Moving house is stressful at the best of times, they make it so much worse ! Shocking service !

Beth · 4 October 2025

★★★★★ 5/5

Google

Hiya , just wanted to say a big thanks , my son and his girlfriend have bought their first house with you and they get the keys on Friday , 💕🌸 so that’s both my boys all settled and of course you sold my mothers house for us ,a family home since it was built ,Maranda and the team made it so easy , buying or selling your in good hands with this team - Thank you so much 🌸

Lynfa · 11 December 2023

★★★★★ 5/5

Google

Can't thank Miranda and her team enough for all their help selling our home. We were unfortunate that our chain fell through twice (no ones fault, just one of those things that happens), but we are so grateful for all the guidance, advice, patience, and persistence from Miranda and her team that we are now in our forever home. Everything was done in a prompt and professional manner, and we were always kept up to date. Viewings were arranged to suit our needs, and nothing was too much trouble. They really helped take all the stress away from selling our house, and always available to answer any questions we had.

Samantha · 11 December 2023

★★★★★ 5/5

Google

Cannot thank Miranda and her amazing team enough for selling our home on the first viewing !!! so professional from start to finish .I would highly recommend anyone wishing to buy or sell a property to contact them as they make the process so easy ….

Lesley · 12 September 2024

★★★★★ 5/5

Google

They say moving home is one of the most stressful things you will ever do and it certainly was. However having a supportive no nonsense estate agent to deal with your sale and purchase is a must . Miranda definitely ticks all the boxes, she genuinely cares that this is life changing experience for you and your family . Is always on hand (even out of office hours) when ever there’s a problem . Highly recommend Miranda and the team.👏🏻👏🏻👏🏻 My daughters quote ‘We will never move‘. We did and Miranda made this possible .Thank you 😊🏠PositiveResponsiveness, Professionalism

Katherine · 11 December 2020

★★★★★ 1/5

Google

‼️ If anyone is looking to put their property on the market I would highly recommend they do not list with South Wales Property Investors and Lettings in Treorchy. Moving home can be a stressful time and the people you enlist to sell your property should make it as smooth a process as possible. We have had the worst experience with them the last two weeks and I wouldn’t want anyone else to be spoken to, lied to and dealt with in the manner I have.

Lauren · 11 December 2024

★★★★★ 5/5

Google

Having recently sold 1 property through South Wales Property Investors and Lettings, and just accepted an offer on a second (both to the very first viewings), what can I say. I cannot speak any more highly of Miranda and her team. They offer a professional and efficient service. Miranda in particular is available to offer assistance and advice either via the conventional telephone call, or through various forms of social media at all hours. They kept us fully informed of progress at all times. Great service, highly recommended, and will be using them again in about 3 months or so

Craig · 12 December 2019

★★★★★ 5/5

Google

Buying a new home is stressful at the best of times, but during the current climate surrounding Covid was even more so. I honestly don't know how I could have done it without Miranda! A very professional and understanding Individual that was on the ball from the word go! I can't thank you enough, but thanks again Miranda, and I will be sure to pass on my recommendations to anyone considering selling their home. Best wishes.PositiveProfessionalism

Scott · 11 December 2020

★★★★★ 5/5

Google

Just purchased our first house together from South Wales Property Investors and Lettings and and would recommend them to anyone who is considering buying or selling their property. It was a very complicated purchase and the support we had from Miranda and the team was amazing. We were impressed with the speed of responses to our queries, and with the professional service.

Karen · 11 December 2022

★★★★★ 5/5

Google

Just purchased our first home from South Wales Property Investors and Lettings and and we would definitely recommend them to anyone who is considering buying or selling their property. Miranda was amazing the professionalism and communication she provided throughout the process was second to none. Absolute legend 🌟

Gavin · 11 December 2023

★★★★★ 5/5

Google

Miranda was very professional, she communicated well with us at each stage on our sale of our property. This is our second time in using South Wales lettings and have been very pleased with the service. Thank you Miranda

Lynette · 15 May 2024

★★★★★ 5/5

Google

I have great experience with this agency so far. Very nice people and very response on the sales side plus the feel of them going that extra mile to make things happen. Very helpful. I know little about the letting side, but as a landlord I like the rules for letting that this agency has as I feel more protected. So far I feel in good hands here. Thank you!

Colette · 11 December 2024

★★★★★ 5/5

Google

Miranda and her team have been amazing in the sale of our house. We used them first to rent a property and had no reservations to use them to sell our home. Miranda was prompt in coming to value our house and then to put it on the market. She got the best price possible while always communicating with us. Would definitely recommendPositiveProfessionalism

Eluned · 11 December 2021

★★★★★ 5/5

Google

Only called up for some advice on a potential house that I may be renting out this year. Miranda was very helpful over the phone and gave me plenty of things to think about. Thank you so much 👍 …

Matthew · 11 December 2023

★★★★★ 1/5

Google

Give me no chance to view property! No voice mail or email sent to let me know let had been agreed even though i was suppose to view it! What was the point in advertising the property in the first place!! Shocking treatment! Bunch of liars! Relying on these for a house with a 1 year old i dont recommend

Gemma · 1 March 2025

★★★★★ 5/5

Google

I cannot speak highly enough of Miranda and her team.. Miranda has sold 2 houses for me and managed both properties for rental prior to this for many years. The team has always been there to support me and are all very professional. Many thanks to Miranda and her team for selling my last house.. I will be recommending this company to other people going forward.

Kathryn · 12 December 2019

★★★★★ 1/5

Google

Giving 1 star only because the option of 0 star was not available. I recommended this Company after dealing with Miranda who was professional and efficient. I didn't know that Miranda no longer worked for them. Unfortunately, the service now provided is shocking, the staff are rude, belligerent and totally inefficient. Appointments are not kept, calls are not returned with so many excuses and untruths told. Standards are way below expectations.

Tony · 3 October 2025

★★★★★ 5/5

Google

I have been with the Company for 2 years now, I had never been a Landlord before and was not sure what I needed to do with regards to all the legislation and paperwork. Miranda and the team sorted it all out for me. The staff have continued to support me and deal with all the day to day issues that arise. I would definitely recommend them.

Allyson · 12 December 2018

★★★★★ 5/5

Google

Many thank to Miranda and the team who helped sell my property after going through a difficult marketplace, they all stayed positive throughout and were helpful and reassuring throughout. Thanks again everyone !!

Kevin · 15 January 2024

★★★★★ 5/5

Google

Miranda was amazing during the whole process. I had some issues through my buying process and she was always there with support. I Even had issues following the purchase and she was still supportive. Didn’t ever make feel as though I was bothering her. Would definitely recommend Miranda to anyone she is the best.

La · 11 December 2021

★★★★★ 5/5

Google

Very satisfied with the service received from South Wales Investors and Lettings. Have sold a property through them and they also manage a rental property for us. Miranda and her team are very professional and go out of their way to help. They keep us fully informed of progress at all times and deal promptly with any queries. Great service and would highly recommend.

Linda · 12 December 2018

★★★★★ 5/5

Google

I am writing to express my sincere appreciation for the outstanding service Miranda provided during the recent purchas of a property. Your professionalism, expertise, and attention to detail were truly exceptional, and I cannot thank you enough for your efforts. Your knowledge of the local market and your ability to negotiate effectively helped me tremendously. Your friendly and approachable manner made the whole experience stress-free and enjoyable. I would have no hesitation in recommending you to anyone looking for a reliable and professional estate agent. Your commitment to providing excellent service is a credit to your profession, and I wish you continued success in your career. Once again, thank you for your hard work and dedication. It has been a pleasure working with you. Best regards, [Your Name]

David · 11 December 2023