5/5
GoogleI was very happy with the service provided by Edwards and Co. They were professional and communication was excellent,
Trusted Agent profile · Rhiwbina
Edwards & Co Cardiff reviews in Rhiwbina
★★★★★
128 reviews across 2 platforms
19 Heol Y Deri, Rhiwbina, CF14 6HA
Edwards & Co's office in Rhiwbina, at 19 Heol Y Deri, is rated 4.5 out of 5 across 128 reviews on two platforms, including 106 Google reviews rated 4.5.
Reviews
Every review we hold for the Rhiwbina office, from every platform, shown as written. First names only.
Google5/5
GoogleI bought a property from Edwards and Co back in July and it was an absolutely smooth and pleasant experience. The team were efficient, helpful and had wonderful communication throughout the buying process. Would definitely buy from them again in future! A****
5/5
GoogleGreat team. Very enthusiastic and engaged in the whole process. Regular updates and quick responses. Would definitely recommend.
5/5
FacebookMy husband and I have nothing but praise for Edwards properties. They always go that extra mile. They contribute hugely to the local community, they were behind Rhiwbina lights switch on , and also are always helping local residents. As for property management we are due to hand over our property to manage in march and will do with complete confidence and with no hesitation. It's deeply upsetting when people try to cause trouble with local businesses at the end of the day this is people's livelihood. Your all doing a fab job!! Always remember karma! ! X
1/5
FacebookAbsolutely awful, I would not recommend this estate agent to anyone. It is taking almost 1 month to get my bond back from a rental property. I have images which show that the property was in perfect condition when vacating and I get told there are several issues after inspection and the issues change after an additional inspection. Staff are incompetent and never return phone calls when they say they will and are in no rush to resolve problems. Still waiting for this to be resolved
5/5
GoogleThe team is great ,they helped us sell our property in the Heath and purchase our dream bungalow in Rhiwbina .... Would recommend highly to anyone looking to buy and sell ! Shauna,Amy,Clio,Kirra,Georgia are a credit to the business !
5/5
FacebookA big thanks to Simon and Lisa for there continuing sponsorship of Rhiwbina Cosmos under 12 football team , you support is greatly appreciated by the boys and the parents .
5/5
GoogleEdwards handled the sale of our flat this year which sold within the first few weeks of it being on the market! I found them to be very professional right from the start. Would definitely recommend.PositiveProfessionalism
Agent replied · 5 July 2023
Dear Nicola, Thank you for taking the time to post this lovely review. In fairness your flat is lovely and in a great location - but I am pleased that we found you the right buyer. I know that Georgia is looking after your sale and chasing on your purchase too and I am pleased to see it is going smoothly. Thanks again for your review - really appreciated. Lisa, Simon, Anthony and Team Edwards x
5/5
GoogleI recently saw a property with Shaunna and was pleasantly surprised to be met with a very friendly, knowledgeable and helpful member of your team. She was fab, and a credit to your company 😊PositiveResponsiveness, Professionalism
Agent replied · 5 July 2023
Dear Gill, Thank you for your lovely 5***** review. Shauna has been with us for almost a year now and has been an exceptional addition to our team. She is bubbly, vibrant, energetic and a real people person so I know that she will love this. Thank you for taking the time to post this review. Kind regards, Lisa, Simon, Shauna & Team Edwards
5/5
GoogleA caring nothing too much trouble estate agent. Thank you from Blandings Court Cyncoed.
5/5
GoogleAbsolutely first rate service and communications. The professional team at Edwards and Co helped us to navigate a difficult sale and we not only got a good price but I they took most of the stress away.
5/5
GoogleA very professional and friendly service from all staff. We were kept up to date through the whole process and nothing was ever to much trouble for them. Thank you so much to the whole team!
5/5
GoogleWould highly recommend, all the staff were extremely professional and friendly. Kept us up to date every step of the way with both the selling and buying process. Made the process less stressful with progression updates.
5/5
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1/5
GoogleSent email “Final Offer Accepted” only to leave the property on the market and inform me of a higher offer a week later. Costing me legal fees and wasting my time. These cowboys are at it.
Agent replied · 5 July 2023
Thank you for your review. However we do not work for the buyer we work for the Vendor and as such (and by Law) if a higher offer comes in - even after offer accepted - we are duty bound to put it forward. This is the case in Wales up until the day of Exchange. Whist it does not sit comfortably with us,and we always advise the vendor to stay with the original offer - ultimately it is not our decision to make. You were also given the opportunity to increase your offer which you declined. I wish you well and hope that you did find the home of your dreams.
1/5
GoogleVery disappointing customer service - put an offer in on a house we really wanted and Edwards and Co didn't follow it up, or have the courtesy to call us back when the property had been sold to another buyer.
Agent replied · 5 July 2023
Dear Ms. Bevan-Edwards, As my previous reply has been deleted I will answer this again. Thank you for bringing this to my attention via Google. I did fully investigate your complaint and as previously explained, the vendor (who we act for) instructed us to go with another buyer and yes we did fail to contact you immedediately to let you know - this is something that was addressed and dealt with internally and I am sorry that it caused you distress at the time. I do hope that you have now found your dream home in Rhiwbina. Kind Regards, Lisa Edwards
1/5
GoogleI have to agree with another 1 star review below sadly. It's such a shame that vendors lose out on genuine buyers ready to purchase if they choose this estate agent. …
5/5
GoogleVery professional service.
5/5
GoogleExcellent team, very helpful through out the process.
5/5
GoogleThank you ever so much to Cleo and all the amazing team being so helpful and instantaneous in their assistance throughout! So excited with my first home 😁 Thank you! …
5/5
FacebookBefore we signed with Edward's and Co Property, we had 2 other estate agents who failed to sell our wonderful home. It was the fantastic team and their hard work at Edward's and Co Property who sold our home and secured the asking price. The client service was excellent, as was the communication - I'd definitely recommend this company.
5/5
GoogleAbsolutely first class service in every respect. We entrusted the sale of my late mother's house to the team, and they were fantastic, despite a number of unforeseen legal complications along the way. Many thanks to the team. Highly recommended
5/5
GoogleWe purchased a property from Edwards and Co and were delighted with the warm and friendly service we received. Such a lovely gesture giving us a bottle of wine and card when we collected our keys. The agents were consistent and wonderful at all times. Thank you.
5/5
Google100% recommend Edwards and Co for selling your property. Shauna valued my property at the highest realistic price and put me at complete ease at a point where nerves had kicked in to get the ball rolling. …
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