Edwards & Co Cardiff reviews in Rhiwbina

Good afternoon Mek, thank you for taking the time to leave us a review with your thoughts on Edwards & Co. Our job as estates agents is first & foremost to sell a property for our vendors. In most cases this will be their most valuable asset & in a lot of cases their family home. In the very busy sales market we are currently experiencing with very large numbers of viewing requests & offers it is now more important than ever for us to ensure the viability of persecutive purchasers before viewings take place. You are correct in suggesting that it is not a legal requirement to provide proof of funding before viewings and that is definitely not a statement you would have received from Edwards & Co, it may well also be the case that it is not something that other agents have asked you for prior to viewings. BUT it is the practice for Edwards & Co as we not only have a duty of care to our vendors but as trusted, experienced & proven estate agents acknowledge that if you are looking to purchase a property the information we request is far within proportion for the scale of such a potential purchase. Please be assured that your accusation of “catfishing” is one that we fully disagree with & as in your own above review is demonstrated as incorrect as you have said we ask for proof of funding for the full amount & no more, I.e putting the buyer at no disadvantage as if these funds are not in place we would suggest for both avoidance of time wasting for both the vendor & yourself you should not be viewing said property. I hope this clears the matter for you but if you would like to discuss in more detail I would be delighted to speak with you further. May I take this opportunity to wish you all the best with your property search. Kind regards Anthony Poole Associate Director Edwards & Co

Dear Mark, Thank you for taking the time to leave this review, it’s a shame that you couldn’t have taken the time to call the office to find out why my agent had ‘not turned up’ You see when they are rushing around from place to place they sometimes get caught up in traffic but on this occasion pulled over to call the office to let them know that they were running behind. My office left a voicemail and emailed you but could not get hold of you. When you did call us you were told that they were approximately 4 minutes away but it actually took a further 6.5 minutes. You chose to leave before they arrived and as your appointment was given a 15 minute slot I am at a loss as to how you missed your lunch hour. In answer to your comment about the Spanish Inquisition, might I remind you that we are still in a Covid pandemic and still in lockdown. My team have been absolute stars and worked through this pandemic but it is my responsibility as a business owner to make sure that they are safe and I will not allow anyone who is not in a position to proceed to view a property . I also act for my vendor and not the buyer so I don’t think that it is unreasonable not to expect my vendor to prepare their home for a viewing when the person cannot make an offer and proceed. So yes you did need to prove (or rather your partner did) that you were in a position to proceed and for that I offer no apologies. I was also interested to see that we are not the only agent that you left a 1 star review of during March. During this very stressful time for us all you might remember that kindness, patience and consideration cost nothing, but leaving a review like this can have a very detrimental effect to my business and obviously has upset my team who tried their utmost to accommodate you. I wish you every success in finding a new property. Lisa Edwards Director

Hi Karen, Thank you for your lovley 5 ***** review. We are incredibly lucky to have such an amazing team who are dedicated and incredibly professional - I can't stress enough how much we believe in offering the best customer service and as retailers my team know how to deliver. Thanks again Lisa Edwards

Dear Hannah, Thank you for your amazing 5***** review. We really fell on our feet when Anthony agreed to come to work with us, he is a real star and has embraced our business - strengthening it by building a fantastic team around him from the sales team to a dedicated sales progression manager. The Pandemic was challenging for us all and thank you for being so understanding and sticking with us. Please don't hesitate to call us again if we can be of any help in the future. Kind regards Lisa, Simon, Anthony & Team Edwards

Louise, Your 5***** Star review is very much appreciated and thank you for taking the time to post this. We are extremely lucky to have a great lettings team headed up by Liz who is so on the ball she wears me out just watching her!!! The main Ethos of our business is to be different and better from typical estate/letting agents and we do this by trying to provide exceptional customer service - and your review proves that we achieved this - so thank you. Kind regards Lisa, Simon & Team Edwards

Dear Tony, Thank you for your lovely 5***** review - its a real boost for the whole team to read. As our business grew we identified straight away that you need a specialist to deal with sales progression as it is a minefield. Georgia is a qualified Paralegal and joined us in 2020 - we haven't looked back since - what she does'nt know about conveyancing isn't worth knowing!!! Our vendors and buyers love her. Thank you again for your great review. Kind regards Lisa, Simon, Georgia & Team Edwards

Thank you so much for taking the time to post this review. I am extremely lucky to have a lettings team who really care about their Landlords and tenants.They pride themselves on getting the best possible tenant for our Landlords - even if we only find a tenant. Our motto is do not put a tenant into a Landlords home that you would not be happy with in yours. Thank you for asking us to manage your property - its our job to take away the every day hassle that can sometimes happen with a managed property. Thanks again and long might the great relationship continue.

Dear Mr Russ, Thank you once again for your comments about my business as you are aware this is a duplication of a complaint received 2 years ago. Your original complaint was dealt with and replied to internally and as you also chose to complain to The Property Ombudsman (which is your right) they found in our favor with no case to answer. Your recent Trust Pilot review was removed as it was seen to be malicious - and 2 years old. It is just a shame that Google will not remove any reviews malicious or not - but perhaps you already know that as you are a business owner yourself. I also find the timing of this review to be circumspect as our very close competitor has chosen to advertise on Trust Pilot and their first review was - oh let me see 3 weeks ago, perhaps just a coincidence. I have taken this time to ponder as to whether to reply to you but that would put me at a disadvantage as the general public only have your perception so let me clarify again! You viewed a property with us 2 years ago and at the time the guide price was very clearly explained to you but for the sake of anyone reading this response let me clarify. My husband and I set up our business as we were fed up with the way that we were treated by 'typical Estate Agents' when we bought and sold our own houses. I am a professional Business Manager with over 25 years’ experience of running large high street stores and my husband is an ex police officer - all of our staff are experienced retailers and excel at customer service. Again unlike many estate agents we act for our vendor and whilst we will always facilitate the negotiation process it is our job to get the best possible price in the shortest possible time - if this upsets you as a buyer I am sorry but that is our obligation to our vendor. We set the guide price using our expertise of the local market and it works as follows: the bottom of the guide price is the absolute minimum that the vendor will even consider and the top of the guide is clearly where the vendor would prefer the offers to come in. We stopped using offers in the region of etc as buyers were always coming in well below the set price - the guide price gives you very clear boundaries. The fact that although this was clearly explained to you, you chose to offer below the minimum guide price and ultimately after further negotiation with yourself and three other parties you were not successful in purchasing that property. Ultimately the vendor decides who is in the best possible position to proceed and I am sorry that this was not you at this time. I would also like to point out for the record that whilst we do have the market share of houses in the area - other agents are available and our competitors also use the guide price to advertise their properties, I have looked at their Google reviews and can not find any 1 star reviews from you. I do hope that this again answers your complaint against my business and that you have now found a suitable property in the area. Kind Regards, Lisa Edwards

It is so unfortunate that this medium allows un-filtered comments about a company/individual without them being allowed to defend/investigate beforehand. As you will be fully aware, no matter how hard we try to expedite the acceptance of an offer, it is ultimately the vendors prerogative to take their time and consider all offers before deciding. As you will also be aware, we are still awaiting your basic required information i.e. solicitors details, so that if your offers was accepted and you were able to comply with the vendor's request in relation to the 21 days, then at least we could have been able to speed up the process and engage solicitors on both sides. You will also be fully aware that Lewis had been trying to contact you last week and that for whatever reason, you kept missing each other. We do have a large team of 15 here, and although I am sorry that you spoke to different team members, I can assure you that any one of them would have been able to deal with your enquiry and it would not have gone unrecorded. If at any time you had been disappointed with the service, we have two Directors, an office manager and a 5 strong senior team structure that could have spoken to you about the complaint and dealt with it immediately rather than you having to post such an un-welcomed and, quite frankly, rather unfair review. We have an excellent reputation within our industry and the local community and as a family run business we take such reviews very seriously and deal with them accordingly. I have again contacted you this morning to ask you to call me personally to discuss this complaint.

Dear Julie, Wow, what a fantastic 5* review. Thank you for taking the time to write such lovely comments. My staff and I pride ourselves in providing a professional, but friendly, unique service and I am so pleased that this is what you have received. If you ever need our advice or services in the future, you know where we are. Merry Christmas & a Happy New Year! Kind Regards, All the team at Edwards & Co

Dear Estíbaliz Anuncibay, As my previous reply has been deleted this is what was previously stated. We did indeed call you let you know that Sharon had been held up as there had been an accident and she could not get to you; both Sharon (who was sat in a stationery vehicle) and the office left you messages as your phone went straight to voicemail but we did leave you a message with the offer to re-schedule if that was something that you would prefer. We also sent you texts. The photos on the brochure and on the web-site clearly show you the size of the bath but we don't make it a policy to actually measure a bath. The previous tenant was in fact disabled, but as you were told at the time the Landlord was willing to take out the hand rails and make good. I am at a loss as to why we are Liars, a very strong accusation given that we did everything as per company policy. I do hope that you managed to find a property that was acceptable to you. Kind Regards, Lisa Edwards