William H Brown Retford reviews

★★★★★ 1/5

Trustpilot

Not the best communication, failed to refund money, treated like a second class citizen.

I’m disappointed with my experience with William H Brown during my recent property purchase. At the beginning, I was assured that using their recommended mortgage adviser and conveyancing firm would make everything nice and straightforward. In hindsight, I clearly misunderstood my position in the hierarchy, as i was just treated as a money bag. The main issue was an upfront payment I made for searches. I paid the money to William H Brown with the understanding that it would be passed to Conveyancing Direct. Unfortunately, it seems to have entered some sort of financial Bermuda Triangle. I was later told I would be refunded. Lovely. Except the refund never arrived. Unfortunately, the sale still needed to move forward, so I had to pay Conveyancing Direct directly myself to ensure they could close the transaction. In other words, I had already paid for the searches once, the money had apparently gone missing somewhere between the kingdoms, and I then had to procure more money myself and pay so the sale could actually proceed. After completion, I chased the refund by email several weeks later. No response. So I called three different William H Brown agents on the same day. One told me they no longer dealt with it because the case was closed. Another kindly promised to email me instructions on what to do, which, much like my refund, never arrived. The third promised to call me back. I also found the mortgage adviser’s approach disappointing, as I was repeatedly offered additional packages and insurance products despite making it clear that I only wanted the services necessary to complete the purchase. She also made an offer at lower interest rate but neglected to lock it in. When it was time to sign things off, i found myself with a higher interest rate. The house purchase itself eventually completed, but the handling of my money afterwards has been particularly disappointing. I’m not sure what the official refund procedure is at William H Brown, but apparently it involves patience, multiple phone calls and accepting that once your money enters the building, it might not come out. I would expect much better communication, coordination and accountability, especially when you’ve already had to pay the same cost twice just to get your own property purchase over the line.

ANDREI · 2 September 2026

★★★★★ 5/5

Google

Fantastic service with the sale of our flat. A special thanks to Liz - no email, phone call was too much trouble and she always responded as quickly as possible. Communication and updates excellent. Very professional Highly recommend. Wouldn't hesitate to use again.

Miriam · 18 September 2025

★★★★★ 1/5

Trustpilot

Extremely disappointing experience with…

Extremely disappointing experience with William H Brown - Welwyn Garden City I was provided with incorrect service charge information for a property I was seriously considering purchasing. I relied on the figures advertised and proceeded with the purchase process, resulting in legal and conveyancing costs before the discrepancy was identified. What is particularly frustrating is that the incorrect service charge was later acknowledged, yet William H Brown still proceeded to put the property back on the market without correcting the service charge information. Despite acknowledging that the figures were incorrect, they refused to take responsibility for the costs I had incurred. I understand that mistakes can happen, but continuing to advertise a property with incorrect information after the error has been brought to their attention is extremely disappointing and raises serious concerns about the accuracy of the information provided to potential buyers. I would strongly advise anyone purchasing a property through William H Brown to independently verify all service charge and leasehold information before committing to the purchase.

Brikena · 28 August 2026

★★★★★ 5/5

Google

I just want to say thank you so much for all the help with our sale! From adding to the market to completion, Robbie Liz and team have been fantastic. Constantly keeping us updated and nothing was ever too much for them. If you want an estate agents that will answer your calls, reply the same day and continuously fight your corner - these are the company to choose! Would 1000% recommend. Thank you again! Our other review is for Tom Hill - what a fantastic mortgage advisor! So much knowledge and very efficient. If you are looking at moving, I would highly recommend using Tom!

Alicia · 23 July 2025

★★★★★ 5/5

Google

Very satisfied with the sale of my property. Handled professionally, kept upto date with progress,would highly recommend .Thank you to Robbie and Sarah.

Jane · 10 March 2026

★★★★★ 1/5

Trustpilot

My experience with William H Brown was…

My experience with William H Brown was a nightmare. 1. The pictures of the apartment I wanted to rent was completely different from what was on the website. The apartment was a total let down 2 . I was pressured to make a withholding deposit, which at the time I was not aware that it was non refundable. 3 . Immediately after making the payment, informed the agent that I don’t like the apartment and not sure if I wanted, mind you all of this was on a Saturday, so by Monday morning I called to cancel and requested my deposit back, and that was when the horrific situation began. 4 Both the agents and the landlords are extremely unreliable, the lies they tell. 1 month after am yet to receive my deposit.🫤🫤🫤

Customer · 24 August 2026

★★★★★ 5/5

Google

We recently worked with Sarah Rhodes on the sale of our house. We swapped estate agents after being very disappointed with skmebody else. Everything went smoothly, Sarah was a pleasure to deal with and were delighted with the service.

Charlie · 15 October 2025

★★★★★ 1/5

Trustpilot

PLEASE STEER WELL CLEAR!!

Poor communication, false promises from sales, lettings and mortgage services. Started off great but once they've had your money they don't care about resolving any issues. Don't bother with the lifetime membership as you'll have to do all the work yourself. Don't bother with management services for letting a property either, they won't tell you about any problems and they'll let your tenants damage your property and steal from you without any reconciliation measures or compensation. I sold my flat over a year ago and I'm still battling with them and the Zero Deposit scheme to compensate me for my property being stolen and damage that I paid to fix for the new owner out of my own pocket. PLEASE STEER CLEAR, SAVE YOURSELF A HEADACHE!!

Miss · 20 August 2026

★★★★★ 1/5

Trustpilot

As a tenant this is the worst rental agency I've ever dealt with - expected more from such a big name

As a tenant this is the worst rental agent I've ever dealt with. 1) Difficult to get in touch with - they hardly ever answer the phone. 2) The property was dirty when we moved in, no inventory provided. 3) The property was managed by Sequence Ltd who have provided a very disappointing service - early on we were told (via a phone call and after several weeks of us asking) to arrange for repair of a maintenance issue ourselves and that this could be deducted off our rent afterwards, and that the landlord had instructed this. We never received the refund, they said because they didn't have records of that instruction. Several staff members had started then left during our tenancy which didn't help (we were there for 6 months). 4) We are now having to contact Tenancy Deposit Scheme to get our deposit back relating to a different issue, mostly due to our inadequate landlord who it seems is trying to claim a random amount of money anywhere he might get away with it (we left the property in a cleaner state than when we arrived to try to avoid any possible excuses for deduction from deposit). Sequence Ltd doesn't appear to know about or be bothered about the law and tenant's rights.

Customer · 11 August 2026

★★★★★ 5/5

Google

Genuinely can not recommended the team at William H Brown enough. They we really do go the extra mile and have been absolutely fantastic in all aspects. Sarah and Robbie did most of the work on our move and they have worked so hard on our behalf. Freya and Nicola were also always happy to help with any queries and questions even whilst being terrorised by a excited toddler. I would suggest to anyone looking at their mortgage options to at least speak with Grace, chatty, personable and very efficient. Collectively they have made the entire process as easy as house hunting can ever be, and have great rapport and keep you bang upto date with aspects. I have recommended to freinds and family and 100% they would be my first choice every time. As foot note recently used the servive to remortgage 5 years on and Tom is fantastic. He kept us update with great communication, personally going the extra mile to make sure that we were informed every step of the way. Great customer service, thanks Tom!

Adam · 27 January 2024

★★★★★ 5/5

Google

We were recommed to make an appointment with Tom Hill (Mortgage advisor) by a friend to sort out our mortgage , Tom was fantastic, he was very informative and talked us through each step of the process when buying our first home, he was always easy to contact , and always responded to our messages and it was easy to arrange a phone call with him when needed He deffo went above and beyond and we really appreciated all the help he provided and made the whole process a lot smoother The team at William H brown were also very helpful, always greeted us with a smile and helped us with sorting paper work that need to be filled out and sent off Overall they all provided a great service and we would definitely work with Tom again to renew our mortgage and work with the William H Brown team again if we ever wanted to sell

Jack · 5 June 2025

★★★★★ 5/5

Google

We bought our new home via William H Browne and I just wanted to say the service was fantastic, Robbie who shows us round was amazing he knew the answers to any of the questions we had and was very knowledgable about the property, any curveball ones we threw at him he got answered and got back to us straight away. After our offer was accepted our case was passed into Liz and she was also amazing, answering and chasing all solicitors in the chain for us. I would highly recommend William H Browne to anyone and I’m sure they give the same great service to their clients selling. Great team highly recommend.

Bare · 15 November 2025

★★★★★ 5/5

Google

We are young first-time buyers who knew nothing about what we were doing, if it wasn't for Tom we wouldn't have gotten anywhere. Couldn't asked for anyone better. Tom went above and beyond helping us with every step, Tom never made us feel like we were being a pain and helped explain everything in ways we understood. Definitely recommend for anyone looking for a mortgage advises.

Niamh · 23 September 2024

★★★★★ 5/5

Trustpilot

Ollie Aston flat inspection

This Morning I had Ollie Aston attend my flat for an annual inspection. He was on time as agreed. He took photos for Landlord and was a very pleasant with his customer communication during the visit. I raised a few questions which I hope to hear back. I wish him the success in his employ and rate 5 star service. Overall have dealt with WHB for 6 years always been of a high standard.

Peter · 24 August 2026

★★★★★ 5/5

Google

Sarah Rhodes was very helpful and talked me through everything. She was always there to help when I had a question while I was buying my house.

Linda · 10 December 2025

★★★★★ 5/5

Google

I would like to share how WH Browns in Retford was extremely professional, with the sale of my house . I dealt with Sarah Rhodes and she was very , efficient , polite , informative and knowledgeable of her job . She made the process of selling a house stress free …. I would definitely recommend Sarah Rhodes to my friends & family .

Louise · 23 September 2024

★★★★★ 1/5

Trustpilot

I would not trust these people

I would not trust these people, I emailed them to arrange a viewing on a tenanted property, no contact, after a couple of days I called them to arrange a viewing for same property, straight away the sales person tried steering me to another property instead, but I held firm, they said they would get back to me with an appointment, they never did, it’s now sold. They have preferred investors waiting in the background, other sectors would not get away with it.

Anthony · 10 July 2026

★★★★★ 5/5

Google

After moving for the first time in many years we were very happy with W H Browns Retford and the whole process was completed much quicker than expected. Liz was particularly helpful in progressing things and intervening with the very non- responsive conveyancer, without which I am sure there would have been considerable delay. Would not hesitate to recommend.

Julie · 2 December 2024

★★★★★ 5/5

Google

Recently had our mortgage renewed with the help of Tom. He was so helpful went through everything with us and made sure we understood everything, as it can be overwhelming with some wording that the banks use. Tom was very friendly, approachable, and was very quick with replies and any questions we had through emails and phone calls. Would 100% recommend, thank you so much.

Tracy · 24 August 2024

★★★★★ 5/5

Google

I couldn’t have asked for a more professional and friendly mortgage advisor. Tom Hill was always so informative and patient. He made it very easy for me to put my trust in him to offer me the best service and support. Tom has been readily available throughout my house sale and purchase and with the rest of the team he has delivered a great service. I have already been recommending Tom and the WH. Brown team to friends and family. Thank you.

Kaye · 24 October 2023

★★★★★ 5/5

Google

Not often i write reviews, but just want to say a massive thank you to my mortgage advisor Tom Hill, i bought a property via auction and needed to complete within eight weeks, after seven weeks i still wasn't able to get one for the amount i needed, Tom came on the scene after being recommended by others and WOW, what this guy has done was fantastic. Sat, Listened, understood. His quick response, dedicated and work effort is secondary to none, thankfully after four days we had a mortgage in place and i was able to proceed. My line of work is different to others but Tom was not going to give up without a mortgage. Once again i massive thankyou to him and his team.

Konnor · 24 October 2023

★★★★★ 1/5

Trustpilot

All I can say is they are shocking

All I can say is they are shocking. They have a brilliant sales pitch to get you hook on using them to sell your property then once you agree the service they provide goes downhill from there. 99% of the viewings are time wasters as they are not vetted before viewing that they are even interested or proceedable to purchase. They promise open house viewing days but have never once done anything like that. Communication is poor and I'm always chasing them for everything. You get sent offers you accept them then they say the buyer has lowered their offer will you accept it.

Steven · 1 July 2026

★★★★★ 5/5

Google

We recently sold my late Mother's house through William H Brown. It was a challenging process as circumstances changed throughout however, WHB and specifically Sarah Rhodes who was tenacious and never dropped the ball. Sarah had excellent attention to detail and if she said she would call you back she did. Thank you Sarah Rhodes and the rest of the team.

Kate · 16 October 2024

★★★★★ 5/5

Google

Our property was for sale with 2 estate agents, but William H Brown produced much more viewings and subsequent offers than the other. Great communication throughout the process from Sarah Rhodes. Would definitely consider again.

Peter · 19 September 2026