William H Brown Retford reviews

★★★★★ 5/5

Google

Our mortgage advisor, Kiera, has been fantastic throughout the whole process. She was so friendly and made us feel at ease from the beginning, making everything feel really straightforward and stress-free. She explained everything clearly, which was especially helpful as first-time buyers and made sure we always understood what was happening. We would definitely recommend Kiera to anyone looking for a knowledgeable, reliable and friendly mortgage advisor!

Sophie · 10 September 2026

★★★★★ 5/5

Google

After making the mistake of putting our house up for sale with Yopa we didn’t have One viewing in 10 months, so I decided to go with William H Brown in Retford something I should’ve done from the beginning. We started to get people through the door within weeks they definitely know the local market. I would like to say a big thank you to Sarah Rhodes and Liz nothing was two much trouble from start to finish and very helpful with any questions we needed. The whole team was fantastic👍 I would definitely recommend William H Brown and would certainly use them again 🙏⭐️⭐️⭐️⭐️⭐️

Shane · 10 April 2026

★★★★★ 5/5

Google

William H Brown and their team have been so helpful and supportive throughout our house finding and purchasing process. They’ve made it so simple and reassuring for us as first time buyers. Sarah and Kirsty were there every step of the way, answered questions to anything we asked, guided us when we needed help and did everything to make us happy. We could not of had a better first time buying experience all from this team. We have Sarah and Kirsty to thank for it all. We would definitely recommend William H Brown to anyone looking to buy a home.

Jess · 10 April 2026

★★★★★ 5/5

Google

We had an outstanding experience with Kirsty, our mortgage broker at William H Brown, while arranging our mortgage as first-time buyers. From the very beginning she was incredibly professional, knowledgeable, and supportive throughout what can often be a very stressful process. Kirsty took the time to explain everything clearly, making sure we understood each step and felt confident in the decisions we were making. She was always responsive, proactive, and kept us updated regularly, which gave us real peace of mind while progressing with our purchase. What really stood out was how approachable and reassuring she was, nothing ever felt like too much trouble, and she genuinely cared about helping us secure the best possible outcome. We would also like to mention Sarah, who answered our calls and was always so friendly, welcoming, and helpful. We would highly recommend Kirsty to any first-time buyers looking for a reliable and knowledgeable mortgage broker.

Sabbah · 10 March 2026

★★★★★ 5/5

Google

We recieved excellent service from the team in Retford when selling our property. In particular Sarah Rhodes was fab, always available to speak to and nothing was too much trouble. We've dealt with other agents along the way and found that Sarah and the team were the best and would definately use them again in the future if we need to:)

Sadie · 10 July 2026

★★★★★ 5/5

Google

Absolutely amazing every step of the way. Everyone was so friendly, knowledge and generous with their time. A personal shoutout to Sarah, who has been incredible with my endless calls and questions. A potentially stressful process had been made so smooth and I am incredibly grateful ❤️

Emma · 7 October 2026

★★★★★ 5/5

Google

William H Brown have been fantastic throughout my journey selling my house. They made the process clear and easy, in particular Sarah Rhodes kept communication channels open and answered all my questions promptly. Sarah and Liz (branch manager) were very understanding when we decided the best course for us was to not go through with a sale, and rather purchase the full share of our home ourselves. Kirsty Ellis has also been excellent when dealing with our mortgage queries. Excellent branch.

Katie · 10 February 2026

★★★★★ 5/5

Google

I recently arranged life insurance through kiera, & I couldn't be happier with the service i received. Kiera was very knowledgeable, thorough, & polite, taking the time to explain everything clearly. She made the whole process simple & stress- free from start to finish, Thank you.

Julian · 10 September 2026

★★★★★ 5/5

Google

We are extremely pleased with the entire team at William H Brown. They efficiently managed the sale of our house, handling everything promptly and presenting our property very well. Their excellent work led to a quick sale, enabling us to secure the deposit for our new build house without delay. Sarah was particularly helpful throughout the process. She provided invaluable peace of mind and support when the developers of our next house began making threats. We were also very satisfied with their mortgage services. The team helped us secure a great deal and handled all the necessary administration. We truly believe we couldn't have navigated this process as smoothly without their assistance. Due to this exceptional service, we have become lifetime members. If we ever sell again, we will definitely choose William H Brown.

Oliver · 10 December 2025

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP). There was initially some delay because I later became aware that the relevant person was away on holiday. Importantly, the auctioneer instructed me by telephone to wait until I had obtained my AIP before paying the Reservation Fee. I relied on this instruction and understood that I was following the process as advised by the auctioneer. At no point was I informed that my winning bid had been cancelled and was sold .I only became aware of this when I followed up with the agent yesterday and was told that the property had already been offered to the second bidder. I am therefore concerned that the property was offered to another bidder without giving me any prior notice or opportunity to proceed, particularly when I had been following the auctioneer’s specific instruction regarding the Reservation Fee. I acted in good faith throughout the process and relied on the information and instructions provided to me by the auctioneer. I did not withdraw my bid or indicate that I was unwilling or unable to proceed. I feel really frustrated about this , no proper communication.

Josephine · 14 August 2026

★★★★★ 5/5

Google

We have just bought a home being sold through William H Brown, and from our point of view as Buyers, Elizabeth and the team were always polite, very helpful and responsive throughout the process when we required information or updates.

Sam · 3 October 2026

★★★★★ 5/5

Google

I’ve had both selling and purchasing experiences with the Retford team, and they have always been fantastic. Nothing is ever too much trouble, they keep you fully informed throughout the process, and sometimes that’s all that’s needed to keep what feels like an almighty process moving forward. They are always available to answer any questions, and the team is incredibly understanding of personal circumstances, doing their absolute best to ensure your transaction runs as smoothly as possible. A special thank you to Robbie, Liz, and both Sarah’s (I’ll always get them mixed up!), all very down-to-earth and approachable. I would gladly use their services again in the future. I highly recommend W H Brown and would like to personally thank all the team at Retford for their support over the years.

Rhianne · 15 November 2025

★★★★★ 5/5

Google

We’re first time buyers and were lucky enough to come across Tom Hill as our mortgage advisor - he was incredible from start to finish and we’ll definitely keep going back to Tom for all of our future property purchases too. He took the time to go through all of our options with us and find us the best deal possible. The customer service we received from him was faultless, we encountered a few issues in the buying process and he was so helpful, knowledgable, and supportive - he goes above and beyond and it really did make all the difference. We especially appreciated his communication and honestly. I recommend Tom to everyone I know that’s looking to get a mortgage! I’d give him more than 5/5 stars if I could, thanks again Tom! :)

Bethany · 1 November 2025

★★★★★ 5/5

Google

Working with Tom as our mortgage advisor was an absolute pleasure from start to finish. He explained every step of the process thoroughly, and kept us updated along the way. Nothing was too much trouble, no matter how many questions and queries we had for him. We couldn't have asked for anything more. I honestly can't recommend Tom enough for anyone looking for a mortgage advisor. Extremely knowledgeable, friendly and efficient! Thank you for making a potentially stressful process such plain sailing

Kieran · 23 October 2025

★★★★★ 5/5

Google

“Great service from Sarah K and the team” We recently dealt with Sarah K and the team regarding a new‑build plot, and they were excellent throughout, professional, helpful, and always easy to communicate with. Even though we’ve had to pause our purchase for now, we really appreciated the way they looked after us. Would happily work with them again.

Steve · 10 April 2026

★★★★★ 5/5

Google

We sold a house recently, and had hassle with 3 different buyers and solicitors. However, throughout the process WH Brown were a shining light, and especially Liz (Elizabeth Dinmore) who took on so much of the process that should have been resolved by others! Safe to say without Liz’s help we would still be waiting for the contracts to be exchanged! I can’t thank WH brown and Liz enough! Thank you for keeping me sane!

Super · 15 November 2025

★★★★★ 5/5

Google

After viewing a house we made an appointment to see what Tom Hill (mortgage advisor) could do for us. Our situation is very unique so it wasn’t an easy ask but Tom was determined to help us and eventually we were successful obtaining a mortgage to enable us to buy our own house. Couldn’t recommend Tom enough, he’s friendly, efficient and great at letting you know what’s happening and explains everything clearly too. If you’re looking for a fast and professional service then look no further. Highly recommended

Sharon · 15 September 2025

★★★★★ 5/5

Google

WH Brown were the agent for tho house I bought, and from time to time needed to contact them both to update them, and to get updates from them. Sarah was my main contact and was always helpful and professional, Thank you Sarah.

David · 10 July 2026

★★★★★ 5/5

Google

Great service from our first viewing of the property to the day of completion. Liz and her team were always professional and helpful whenever we contacted the office. It was never a problem when we needed another viewing for measuring etc and we never felt under any pressure to rush the viewings. Great service would highly recommend. Thank you

Gill · 10 March 2026

★★★★★ 5/5

Google

Sarah Kettlewell at William h brown Retford went the extra mile to help get our sale finalised when solicitors were making it awkward. Highly recommend seeing her when you are buying a property

Mark · 10 September 2026

★★★★★ 5/5

Google

We recently sold our property through William H Brown in Retford and had a really positive experience. Sarah Rhodes was excellent throughout the process, always helpful, responsive and kept things moving smoothly. Our sale progressed quickly and we were really pleased with the support we received. Thank you Sarah for all your help.

Sharon · 10 April 2026

★★★★★ 5/5

Google

Liz and her team were amazing when we sold our house through them. Their “can do” attitude, strong motivation and dedication to providing an excellent service helped to make the whole experience of moving house less stressful. I can’t recommend them highly enough.

SARAH · 10 June 2026

★★★★★ 5/5

Google

I can’t thank Liz enough for the time and patience she put into pushing my house purchase through. Through no fault of W H Brown, it was a very long and painful process but Liz went far beyond what an estate agent would usually do to put solutions in place. I’d highly recommend.

Rachael · 10 March 2026

★★★★★ 5/5

Google

Excellent mediator was Robbie he went above and beyond normal duties you’d expect, always answered any questions. Would use this branch going forward for both sales/purchasing amazing service. Used again in 2026 and Liz and the team offered a great service and would use again.

Amanda · 10 May 2026