William H Brown Retford reviews

★★★★★ 5/5

Google

Liz and her team were amazing when we sold our house through them. Their “can do” attitude, strong motivation and dedication to providing an excellent service helped to make the whole experience of moving house less stressful. I can’t recommend them highly enough.

SARAH · 10 June 2026

★★★★★ 5/5

Google

Just to thank Whbrown of Retford Sarah Rhodes , Kim , Robbie Went the extra mile on securing my dream cave ( home) staff was helpfull and helped me with any enquiries 🦖 🔥 would recommend as estate agents for selling and buying properties Many thanks And thanks for been patient with me Madam dragon lady 😀

Dee · 14 February 2026

★★★★★ 5/5

Google

I can’t thank Liz enough for the time and patience she put into pushing my house purchase through. Through no fault of W H Brown, it was a very long and painful process but Liz went far beyond what an estate agent would usually do to put solutions in place. I’d highly recommend.

Rachael · 10 March 2026

★★★★★ 5/5

Google

Excellent mediator was Robbie he went above and beyond normal duties you’d expect, always answered any questions. Would use this branch going forward for both sales/purchasing amazing service. Used again in 2026 and Liz and the team offered a great service and would use again.

Amanda · 10 May 2026

★★★★★ 5/5

Google

My sale of a rental property, turned out to be more complex than expected, but Sarah Rhodes handled it with unwavering professionalism, despite numerous delays Sarah was proactive and persistent. Her meticulous due diligence caught issues early, and her tenacity in resolving them ensured everything ultimately went through seamlessly. Truly a first class service!

Peter · 10 February 2026

★★★★★ 5/5

Google

We have always been impressed by the office team at WH Brown in Retford. Everyone is unfailingly friendly, welcoming and helpful. Sarah R , who acted as our contact point was especially professional, informative and kept us up to date with what proved to be a protracted sale. Many thanks to Sarah R for all her hard work.

Chris · 8 November 2025

★★★★★ 5/5

Google

Liz was absolutely brilliant from start to finish when selling our shared ownership property. Always easy to reach and happy to help. Was able to explain and guide us through the process whenever we was unsure. Highly recommend.

Elly · 10 March 2026

★★★★★ 5/5

Google

William H Brown have been fantastic throughout the whole process of buying a property in Retford. Sarah Kettlewell in particular has been wonderfully patient but also speedy at chasing up slow solicitors and making sense of difficult chains. Without her I would have felt completely lost so a huge thank you to Sarah, Robbie and the whole team!

Refiadragoon · 1 September 2025

★★★★★ 5/5

Google

I'm incredibly grateful for Tom Hill's exceptional service during my recent remortgage. Six months before we were ready to remortgage, Tom was diligently working to find the best deals for us. He consistently went above and beyond, tirelessly searching for the most competitive rates consistently in the 6-month period. Tom's communication was outstanding. He was always available to answer questions, provide updates, and offer guidance. His expertise and personalised approach made the entire process stress-free. The lifetime fee is a fantastic perk. It means every remortgage we will get the same outstanding service as the last. I can't stress enough how much money we could have saved by seeking Tom's advice earlier. I highly recommend him to anyone looking for a dedicated and knowledgeable mortgage advisor.

Calum · 4 December 2024

★★★★★ 4/5

Google

Purchased a property that was up for sale with William H Brown in Retford. Very good overall service and Sarah was always happy to help when it came to communicating with the sellers on our behalf.

Sophie · 10 March 2026

★★★★★ 5/5

Google

We just want to thank Liz and all the team at Retford for looking after us when moving house, you have been there 100 percent. I can’t fault a thing. Thank you so much for everything

Heather · 10 March 2026

★★★★★ 5/5

Trustpilot

Thank you

Matthew, Harry and Tia were such a great help in selling and buying especially with some solicitor issues they helped navigate us through any stress and were so helpful all the way through highly recommend

Sarah · 26 September 2026

★★★★★ 5/5

Google

I can thoroughly recommend the Retford branch of William H Brown. I found all the staff friendly, well-informed and helpful, and cannot praise Liz, my main contact, highly enough. Mine was a complex sale through no fault of the agency, but through each stage of the process I knew I could rely on Liz for help, support and practical advice. She really went above and beyond to secure a positive outcome and I truly felt that she was on my side throughout the whole rollercoaster ride. She was both thoroughly professional and also empathetic and friendly throughout. Thank you so much Liz!

Janet · 24 August 2024

★★★★★ 5/5

Google

I would like to thank Liz at William H Brown Retford for her recent help. She was very thorough and dealt with any problems that I had promptly and was straight on to sending documents to the relevant people. This is exactly what you need from an estate agent. Thanks again.

Kane · 1 September 2025

★★★★★ 5/5

Google

I used William Brown for my purchase and I would highly recomend their office. Great communication and very friendly, A++++++. I dealt with Sarah R and she was extreamply plesant and friendly to deal with, which made things so much easier. Huge thanks WHB :)

R · 26 October 2025

★★★★★ 5/5

Trustpilot

Anne Luby has been amazing from the…

Anne Luby has been amazing from the very beginning. She took the time to arrange regular Teams meetings, which made the whole experience feel much more personal. As a first time buyer, I had absolutely no idea where to start and was a complete novice who felt out of her depth, but Anne guided me through every step of the process.

Jessica · 16 March 2026

★★★★★ 5/5

Google

Elizabeth Dinmore and Sarah Rhodes along with all the other members at William H Brown Estate agents in Retford were so friendly and always helpful. I would have no hesitation recommending them if you were looking to sell. Very professional yet so down to earth. Love group of people.

Stuart · 15 September 2025

★★★★★ 1/5

Trustpilot

Avoid like the plague.

We rented our property out with William H Brown managing it in Suffolk. It started fine, tenant was found and all was good, however communication broke down quickly afterwards. When originally signing up with them we didn't know it was all outsourced through 'sequence', if we had known, and read reviews then we would have avoided it at all costs. They were just absolutely atrocious at communication, emails not answered, no clear answers, had to be chased up for everything. They didn't provide the rental factsheet to tenant even after checking with them that they had, this could result in huge fines so glad we checked with the tenant and then did it ourselves. It was also a mission to leave them, 6 months notice (which was in the agreement and with how useless they are they obviously rely on that), all while they were totally incompetent. We now manage the property ourselves and it is so much easier and without all their hidden fees. £100 for a letter etc. Please do not use William H Brown or Sequence in any way to rent your property, the stress caused and total ineptitude is not worth it. There must be better agents out there.

Edwina · 30 September 2026

★★★★★ 5/5

Trustpilot

Callum from theDownham Market branch…

Callum from theDownham Market branch has been so helpful since day1 when he came to view my property for rental purposes. He is very knowledgeable which is vital, but his extra qualities give him the edge. His communication skills are excellent..always available to answer any queries. Very quick to respond . He is very approachable, warm and friendly, yet still keeping a very professional demeanor. I couldn't rate him highly enough...if I could give 10 stars I would!! Thank youCallum and William H Brown for your very high customer service.

Murphy · 29 September 2026

★★★★★ 1/5

Trustpilot

I have just re registered with them…

I have just re registered with them (2nd time) on the back of a complaint due to lack of communication re properties which I had to give them information for type of property required and budget (felt exhausting). Why did this company remove me from their mailing list after 3 years without my consent, it’s unacceptable. There needs to be a more fair and respectful process and they just left me hanging. Also discovered they’re a franchise company so that explains why they treat the public like trash…..need to improve their service for sure…..

Shandeep · 28 September 2026

★★★★★ 5/5

Google

A fantastic buying experience from start to finish, special thanks to Elizabeth and Kirsty for the making the whole process smooth and stress free!

Jon · 10 April 2026

★★★★★ 1/5

Trustpilot

Do not use as a Brooker!!

Used as a Brooker for my first mortgage 6 yrs ago. Used them twice on renewals as a life time member - each time paid £99 admin fee (for pratically nothing) plus broker get over £200 from lender for my application. This year, far more clued up and do not use William H Brown as brooker. They charge you £99 fee for what? (Call it admin fee) plus they get money from the lender. already. Use Mojo (excellent) or go directly to your lender (for rate deals) if you have an existing mortgage already. Cuts out all the unnecessary so-called 'admin fee' or what William H Brown call 'life time member'. Disappointed in William H Brown for taking customers naivety for granted.

Aarti · 23 September 2026

★★★★★ 4/5

Google

Sarah Rhodes has been dealing with my move from North Wheatley. She has been very professional and regularly kept me updated on progress. Thank you. Lesley Richardson

Peter · 10 March 2026

★★★★★ 5/5

Google

Many thanks to Liz and Sarah K for all the help with our sale. The process took much longer than expected due to unexpected complications down the chain. We were constantly updated on progress with the sale and nothing was too much trouble. Many thanks again.

Mike · 15 September 2025