Trusted Agent profile · Retford
★★★★★
506 reviews across 2 platforms
Tiln Lane, Retford, DN22 6RX
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Together Homes's office in Retford, at Tiln Lane, is rated 2.5 out of 5 across 506 reviews on two platforms, including 21 Google reviews rated 3.9.
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Every review we hold for the Retford office, from every platform, shown as written. First names only.
1/5
TrustpilotWaiting 4 years to have something fixed
I really would think twice about getting a home from Linden, I have had an issue with my driveway flooding, to the extent that I have to refrain from parking on the driveway when there is heavy rain since it floods. It has been just under 4 years of getting them to fix it and they still have not sorted it out, what a joke.
1/5
Trustpilot“Very Poor Quality Houses”
“Very poor Quality houses”We purchased a 4 bed house in this community couple of years back. The build quality is very poor. We reported several issues about cracking noises, shaky plaster walls, leaks, leaking bay window, drainage issues, electrical problems, gas leaks, broken locks and poor paint work to their Yorkshire Customer Service. Their response was very rude and we had to reach to NHBC who finally made some recommendations to the builder to complete the works in the 2 year warranty. After few 10s of emails to the C suite, the regional customer service head sent contractors to investigate the problems. These contractors were unskilled and very unprofessional. For an Example, to make the floorboards even, the contractors shaved the timber😥, to control the noises, a contractor has put few hundreds of nails into the ceiling which even caused more damage to the property. After almost a years of correspondence, some contractor finally attended and did the repairs. Advise not to spend your life savings on a poor quality build. This bad choice has caused lots of disruption to my family and also has taken a toll on my health.
1/5
TrustpilotI never experience such a poor customer…
I never experience such a poor customer services If I could do zero that will be what they deserveThey don’t care about people is obviously all about money for themI was about talking to them about buying the house needed to check a couple of things and they agreed a price I said I will come back to you over the weekend was working Saturday until 2 pm when to the office it was close run them next morning to make sure someone will be there … only to be told they had sold it to someone else I have never been treated like that
1/5
TrustpilotSo dissatisfied
So dissatisfied, our garden is a shambles with no drainage and like a lake by our front door when it rains- wont sort out. Our stairs have started to collapse as its past 2 years they wont sort as its “our fault” (stairs dont just collapse) we have had numerous leaks from plumbing, our waste pipe to the bath wasnt fitted. Our outside wall has had the rendering on and off and now just been left unfinished for 8 months. The list goes on…. The after care is shocking, cant speak to anyone and when you do its a false promise. We have spent years to and fro the customer care. We have now contacted the ombudsman. Dont buy from linden the oaks in chudliegh you will not have a good experience once its all starts falling apart and you have to deal with the ‘customer dont care’ department. Just come and look around , knock on some doors. After 4 years they havnt even completed the roads or pavements and the trip hazards are awful.
1/5
TrustpilotTrying to sell a house purchased 4…
Trying to sell a house purchased 4 years ago with Linden. Even though the house is freehold , there is a clause which states this can be turned into a leasehold if Linden wishes at anytime. To rectify this it has taken 4 months and counting!!, costing me thousand of pounds. Not only are Linden useless but the lawyers they have used in this case are equally atrocious, taking 3 weeks to reply to an email (Wilkin Chapman) If you are buying please read your contract properly, personally I would never buy from these crooks.
1/5
TrustpilotI would give them a 0 star if possible!
I would give them a 0 star if possible. Endless problems with the estate (heathlands development). We moved in over 18 months ago and the site still isn’t finished. There is an absolute lack of care and they ignore any correspondence to try and get the site finished / problems rectified. Do not buy from these cowboys! Avoid at all costs.
1/5
TrustpilotVery disappointed with poor standards of building and service
I purchased a 4-bedroom show home in Shinfield Meadows. Despite assurances from the sales team to address the snag list before my move-in, they not only failed to fix the issues but also removed my bath screen to fix in another house they need to urgently sell then replaced with an inconvenient one when I complained. They provided a 4-burner hob instead of the advertised 5-burner, and after cutting and replacing the granite, I discovered a cracked tile. Despite my complaints about the sinking bath, their area manager insisted it was fine, only for it to fall later, causing water damage. A plumber who came was shocked and said bath were never fixed and then he fixed the bath but never returned for grouting. They neglected water damage repairs and ignored other issues like moving tiles, a shaky front door frame, and poorly installed kitchen cupboards. Attempts to address these problems have been met with unfulfilled promises, taking annual leave to be disappointed with no show, leading to a frustrating five-year ordeal without resolution.
1/5
TrustpilotIt could improve by being honest when…
It could improve by being honest when trying to sell houses on a toxic site in Glen Parva. Please ensure that you explain to potential clients that there are now 100s of piles driven into the site to stabilise it. Also tell customers that there is still gas leakage that is supposedly being mitigated. Also explain that the old tip was often unregulated.
1/5
TrustpilotSelling the negatives
I went to view the Heath Farm properties in Partington. Firstly about 6/7 of the houses all had scaffolding on the fake chimneys on the roofs, when querying this as it doesn’t look good the sales rep said ‘I don’t know I’m here on my own, probably the wind’ - so houses are falling down and you have nothing to say about it. Secondly I wasn’t told any positives at all just that the house will be more expensive than the last phase and you don’t get flooring, white goods or turf, just mud in your back garden and apparently this is normal 🤣 I been to hundreds of new build sites and not one of them didn’t include grass - very bizzare. Show home was freezing and had poor work finishing. The whole thing was strange; no price list at all and no idea what it could be but ready to reserve Feb and asked if I had a deposit? A deposit based off what figure? Also advised people were on a ‘waiting list’ but they did not have to do anything to be on this. All negative and no positive, seems like you can’t give your money away these day. Poor poor experience. Perhaps get sales reps that actually want to sell property.
5/5
TrustpilotAll Angels
Waisum at All Angels has been fantastic, he made the entire process as stress free as possible, and has taken excellent care of us. The day I walked into the development and met with him, I knew I’d found my new home! He’s without a doubt, 5 stars!
1/5
Trustpilotterrible sales and awful after sale experience
They give no update to you about the sales process and then at the last minute they give you a final completion date and ask you to release the money. They do not think about all the prep work you have to do with bank and moving company etc.The sales people lie to your face, one day they say they would cover the flooring, after you give the offer and start the process they say "no all of these are extra you have to pay separately".After sale services, especially the call center is terrible. They even do not have a system of logging the cases and following them up. You will not be given a case number, just an emailbox where you keep sending mails. Expect an average of 6 to 9 months for any issues to be resolved. I would give them zero stars if that was an option.
5/5
TrustpilotGreat house, snags handled well
Moved in to my new house in September, the house has been finished to a super high standard, they left a nice box of freebies, and like any house I had a few snags, but they've been handled super quickly and promptly. I can't fault this house or this company they've been great. I suppose the lack of turf is a downside but I already knew it wouldn't have any when I bought it. Definitely recommend!
5/5
TrustpilotFerriby Fields - Scartho Top
Exceptional customer service / care from Stuart Marshall & Sam Lumb I cant rate these chaps enough, we bought our new build from Linden & it felt like buying from a friend rather than a company, I would highly recommend using either sales rep, excellent knowledge, friendly & funny any issues are done prompt & a high level of customer service even when not needed is always given. 5*+
1/5
TrustpilotSave yourself the hassle
We moved into our home at the end of May, site staff were initially helpful in rectifying our snags, or at least we thought. Snags would get half fixed with a worker telling us that someone would be along later to fix once half the job was done. Some snags we would raise and the foremen/site management would tell us it was normal and nothing to worry about. This issue is mainly to do with mould in the kitchen/living room. It first appeared on the skirting board which a foreman said was nothing to worry about as he wiped it away. Due to our concern, they sent someone round to replace it and gave us a leaflet titled “how to live with moisture in your new home”…great. The mould however did return just in numerous places along at least 7 skirting boards and in our kitchen cupboards! The mould inside the cupboards has led to food being binned. The site management said they would look into it and help us which we fought for and eventually were told we would get a kitchen replacement as the mould was out of hand in the cupboards. This was about 2 months ago now and after at least 3 requests for an update, I finally had a visit today where I was told they would come round on Wednesday to take a moisture reading before ordering our replacement kitchen. 2 months ago we were told we would get a replacement and we were waiting on delivery yet today I’m told they will order it this week!We’ve had 2 industrial sized dehumidifiers in our kitchen for 3 weeks now which are a nuisance and are running up our electricity bill. Were told that Linden will pay the electricity for them but nothing has come of this. Other houses on the development have had similar issues and were in fact told that staff took their eye off the ball when their house was being built. Wow. Ultimately, we feel disrespected, frustrated and that we deserve our expensive house to be fit for purpose and not a health hazard. Speaks volumes that most of Linden's reviews are 1*.
1/5
TrustpilotBracebridge Manor - avoid
Buying a new build home, I do not expect the amount of mould we have encountered. The skirting boards are persistent with mould, we have cleaned them as instructed and it reappears. The kitchen cupboards are mouldy and damp. Their response ‘oh I’ve not seen this before’. Whilst they are replacing the cupboards, I have chased them for an update 3 times and have not received anything back. The lack of communication about this is shocking, especially since this is a health risk. Mould aside, we found plenty snags within the first couple of days, all were reported. We are still waiting for them to come and sort these out and it’s been 4 months.The site management appear to be at a disagreement about what needs doing, which is meaning we are not getting sorted. I also dont appreciate being belittled by the site management and sniggered at when I point out what’s wrong with the house. After we moved in, we saw a house on the estate with a sign in the window saying “can’t wait to sell up and leave” - we wish we saw this earlier so we wouldn’t buy from Linden.
1/5
TrustpilotThanks but no!
Let’s start on the positives - the salesperson at the site was very accommodating and good to deal with. The rest was awful. We were going to px our house. We expected a lowball offer, but not 20% less than our valuation from local estate agents. Still we figured it would be less effort than trying to sell, yet we came home to our historic house having had signs screwed to our wall without permission. Twice. The “incentives” were pulled because it had already had grass laid and bits asses which we didn’t want (which is never worth £10k!).In the end after much effort and complaints we pulled out and got our deposit back and pulled the plug. I’d avoid.
1/5
TrustpilotDO NOT BUY A LINDEN HOME!
Bought my flat as new build four years ago. It’s clear that Linden do not invest in build quality or safety. The place is falling apart. They installed an Orona light duty lift as the only lift in the whole complex and of course it is constantly breaking down because it’s not fit for purpose. There are leaksWe rarely have hot water because they appear to have installed a job lot of boilers that are all obsolete so it’s cheaper to buy a new boiler than try and source a new part. The central heating does not work.How they got the design of the building through fire safety regulations I don’t know. We are at one end of the corridor while the fire escape and lift are at the other end. If there’s a fire in one of the five flats between, we’re doomed. The main entrance door has never closed properly meaning anyone can come in …and they do. We have been burgled. My neighbours have been burgled. On top of that, thieves came in and helped themselves to a job lot of bikes in the bike storage because obviously the locking mechanism on the storage did not work. The finishing in the flat feels cheap and nasty. Linden? Never again!
1/5
TrustpilotWe bought a Linden Home property and…
We bought a Linden Home property and have had ongoing issues with leaks for years. All my neighbours have reported the same issues. Today when the plumber came to look at a shower tray he confirmed that the pipework underneath was an absolute joke and does not meet UK standards. The tray was also not sealed in. The buildings warranty won't cover this either. I would recommend to steer clear of this developer as I've read so many stories about leaks and shoddy pipework.
5/5
TrustpilotMy experience with Linden in Bishops…
My experience with Linden in Bishops Cleeve , Cheltenham has been fantastic, initial point of contact was Gemma and the team who dealt with all swiftly and then AJ , a top man , top of his game, any queries or doubt he’s on it, always there to assist. Thank you all at Linded.
5/5
TrustpilotBoorley Park - would definitely recommend
Can’t fault linden at all. From Joel in the sales office through to Ian the site manager. We had a very smooth moving process, and all our snags were handled very quickly, quicker than we ever imagined would happen! Ian even knocked our door every Friday for weeks to check we were all ok and whether we neededanything. Would definitely recommend.
1/5
TrustpilotPoor quality build and appalling customer service
We've lived in our Linden Home for around 18 months and wish we had never bothered. Definitely not a 5 star builder.We expected there to be a couple of issues regarding snags around the house, but nearly 2 years in and barely any of them have been resolved as the customer service team seems to have a revolving door in regards to staff. It's near impossible to get hold of customer services and should you be lucky enough to speak to someone, they are unbelievably incompetent and unable to resolve any problems. The problem also seems to extend to the site team who, according to customer services, don't answer their mobiles, so make it difficult to get answers.
1/5
GoogleBeware. If you have issues then customer services do not want to help. I had to top my boiler up for the past year or so, and I thought nothing of it as there was no visible leaks, until I noticed that the pipework in the tank cupboard was leaking. Phoned customer services up and it was agreed with one woman that although I was out of warranty by 6 weeks they would send a plumber round. Rang back next day as I hadn't heard anything, to be told they're doing nothing as its out of warranty. Another problem is that my front door has been hitting the frame since we moved in, and they have been out to it 3 times to try and fix it, which works temporarily then it goes back to hitting the frame again, you can see in the photos that the door isn't square in the frame. But as I'm outside of the two year warranty now no one wants to know. I have fixed the leaking pipe myself, because Linden are too rubbish to help a customer over the sake of 6 weeks outside of warranty. The door, I guess I'll have to pay for someone to come and fit one properly so it doesn't hit the door frame.
1/5
TrustpilotConsidering a Linden / Vistry property, I would look elsewhere
Considering a Linden / Vistry / bovis property. Prepare for a nightmare, poor work, lack of communication, being left frustrated, angered and little support. From aggressive sales, clear lying ahead of purchase to what was delivered, including lack of support from customer care. Constant changing of options after selection and confirmation, then pressure to change many months later. Communal areas left in dangerous state, exposed wires, Sharpe rubble & aggregate across whole estate, walls falling down, sewers & drains not fit for purpose as Thames Water will not take over ownership 4 years on, photo evidence of concrete, tarmac, rubble poored down various points in drains, plus many more.Drive took 4 years to be laid. Multiple contractors walk off site over non payments. Inside the build, so many corners cut, from uneven floor- 2 inch in some places, incorrect screws in every door handle allow them to fall off with screws exposed, not great for a small child! Poor work all round as contractors on pricing work so rush everything, all ceilings require re doing, skimming, reviewing then painting. Skirting all round messy, cracks and holes exposed then painted over. Waste water re enters one toilet, creating all sorts of hazards, due to poor plumbing. Electric points and sockets incorrectly fitted leaving wires exposed. Many other issues, if you wish to view photos, then you can see the sites photos under homeviews website. Or read articles published in the Mail, the Sun, Apple news, Get Surrey just type the following with appropriate dots. www daily mail co UK/news/article-8698191/Father-spent-life-savings-dream-home-says-estate-looks-like-scene-Aleppo.htmlUpdated 1/5/23 - nearly 5 years in and still many problems, snagging not complete, finally had drains re dug up and laid due to multiple failures of the developer.
1/5
TrustpilotBought my new home in market harborough…
Bought my new home in market harborough nearly 5 years ago on the pre inspection there was a list of snags given to the sales rep on the day none of them were ever fixed,I then emailed customer services with a list of complaints and fixes in Aug 2019 which included all the fixes from above and others however never received any answer or solution to this date and the problems still exist, on top of that my garden fence is about to fall down due to very very poor fitment so yet another cost. Come on linden you list yourself as a five star builder which should also include the team who construct the property. And as for customer service they would struggle to obtain 1star rating shocking aftercare is all I can describe it as get a grip please
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