Every review we hold for the Retford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHeritage Green Chesterfield
Don’t be fooled by the amazing show homes that draw you in. The whole harron experience is awful if only I had read these before. It starts when your greeted with the rude and abrupt saleswomen then continues through the whole journey. Even when you pick the keys up to your dream house and are given some towels because there is a bit of a leak they say which turns out to be a flooding of the downstairs toilet. The latest fault is to have a water leak coming through the ceiling. We have loads standing water on the flat roof the grass is laid on rumble so will not grow. Our snagging company found 211 faults which leaves us with no faith in the house or harron homes feels more like e renovation project rather than a new build. All the lies and false promises to try and keep you quiet will wear you down. Snagging seems to be hit and miss to a low standard not the luxury they promise.
Andy · 4 October 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We understand you are in ongoing contact with our customer care and construction teams with the issues that have been raised.
★★★★★ 1/5
TrustpilotMy son bought a house 15 months ago and…
My son bought a house 15 months ago and had trouble from the start, the snag list never got done after countless reports, hes had leak after leak still nothing done. They take your money and then dump you off !!! STAY CLEAR OF THiS COMPANY!!!!!!!
Helen · 19 March 2024
Agent replied · 13 June 2024
Hi Helen and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Please could you contact North Midlands customer services at northmidlandscustomerservice@harronhomes.co.uk and they will look into this issue.
★★★★★ 1/5
TrustpilotAvoid at all costs!
I could write war and peace referencing all the 2 faced lies and outrageous bodge jobs I'm currently dealing with but the bottom line is this. They do not give a flying crap once you have paid your deposit, and then it gets progressively worse until you cant actually believe a company this bad can physically exist.I'm now 18 months into my journey with Harron Homes and so far I've been physically intimidated by a site manager for simply asking questions, I've been told lies that range from 'no that's your view we're not building there... to the inspection is booked i promise...to I'm sorry we'll sort it, which consists of waiting 6 months before blowing your top and some dimwit comes and bodges it leaving you wishing you just arranged for a professional to do it properly. One of my particular favourites however were the 2 data protection breaches which were dealt with by laughing it off. Then you come to the actual quality of the property, DO NOT take the show home as an example of what your getting, the difference between the workmanship on the show home and that on my actual property couldn't be any further apart if my house had been built by cave men with mud pies, in fact it probably has been!I wouldnt wish Harron Homes on my worst enemy. The business model boils down to bodge it as cheap as possible and ignored the customer until they give up......
Simon · 24 September 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We would like to take this opportunity to reassure you that we take customer feedback very seriously. We have checked our records and understand that the process to resolve the points raised is ongoing and our customer care team are liaising with you directly. Many thanks.
★★★★★ 5/5
TrustpilotHuddersfield: outstanding service!
Went up to view the show homes and they were absolutely stunning. Very tidy, clean and so presentable. Have the most welcoming and delightful team as we were all treated so nicely. We were greeted by Jacquie, and she was so nice. 100% recommend even just popping up and viewing the show homes as they give you lots of useful information and support, even if you decide that it is not the best place for you- it is extremely worth a viewing! They provide a wide range of homes and allows you to build an idea of what you would like in a home. Best service yet!
Marie · 23 September 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with Harron! We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
Trustpilotour harron home at The Banks
After waiting a long time for our home, due to circumstances beyond anyone's control, we moved in in august. We absolutely love our home, it is perfect for us, in an ideal situation in a lovely cul de sac with friendly neighbours. There are less snags than we expected for a new house and Anthony and Chris on site have responded quickly to any of the minor snags that we have found. The quality of the materials used in the build is excellent when we have compared it to other new houses and the design is fantastic.
Lynn · 21 September 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotThe hawthornes carlton
We decided to sell our house. Nicola in the carlton sales officeat the hawthornes was very approachable and explained that harron homes would assist us in selling. The service was quick and swift and nicola kept us informed at every step. We have reserved our new home and look forward to moving very soon. I cannot praise nicola at the hawthornes highly enough for her service and professionalism
Helen · 28 May 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotStay Clear of Harron
We moved to what was supposed to be our dream home last year. Since moving in we’ve had no end of problems. The garden walls collapsed narrowly avoiding injury to our 3 year old grandson, the kitchen diner suffered extensive damage due to raining in, the whole kitchen floor had to be replaced and we’ve had black mould in the kitchen. Non of the internal doors fit. When we threatened legal action we were told they would refuse to carry out the work. Customer service is shockingly poor. We expected snags and had they been dealt with properly and we hadn’t been ignored by harron then this may have been a different review
Diane · 10 September 2019
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our customer care team is liaising with you at present to find a suitable resolution. If you have any further queries we would urge you to contact yorkshirecustomerservices@harronhomes.co.uk.
★★★★★ 5/5
TrustpilotI honestly couldn’t recommend Harron…
I honestly couldn’t recommend Harron Homes highly enough. Customer service has been fantastic Michelle at Simpson Park couldn’t have done enough to help us and for that were incredibly grateful.Looking forward to moving into our new home in the foreseeable future. Thank you.
Lisa · 12 May 2024
Agent replied · 13 June 2024
Hi Lisa and thank you for taking the time to leave a review. It’s great to hear about your experience at Simpson Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHarron Homes event at The Hawthorne’s, Carlton.
I was delighted to be asked to attend the fabulous Harron Homes event at The Hawthornes, Carlton. Really enjoyed talking to everyone who attended, about the latest Interior Design Trends. We also put together some beautiful concept boards which went down really well. Excellent well planned and executed event by the lovely Harron Homes Team at this stunning site. Look forward to the next one.
Karen · 27 September 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with us. Our teams are always working hard to deliver the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHaving recently looked for a new home…
Having recently looked for a new home we looked at some Harron Homes developments and were very impressed by both their staff and their houses.The houses were excellent - far better in terms of layout and content than anything else in the area.The staff were helpful and knowledgeable.We felt very comfortable and are now looking to reserve as soon as we can sort out our current house.
Gary · 3 July 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotOur Beautiful Harron Home
Been in our home a month now and to be honest it’s the best decision we ever made ! We love our home it’s just what we wanted great size plot, beautiful location with access to Brierly Heath’s walks with links to the 5 pit trail.Julie and the sales team were so helpful from start to finish giving us everything from helpful advice to guidance and support we couldn’t of asked for more. Great experience!!
K · 27 February 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotReservation went well and Louise…
Reservation went well and Louise explained everything well and provided lots of information. She followed up and answered all of our questions
Romalie · 23 January 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again
★★★★★ 5/5
TrustpilotPenny Rand the sales Executive at…
Penny Rand the sales Executive at Wynthorpechase at Harrohomes was really helpful, and carefully explained each stage when we were reserving our property.
Mr · 20 November 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotSmooth sailing so far!
Jacquie at Oaklands Heath has been great during our house-buying journey so far. Really responsive, knows her stuff and making the process really easy. Can’t wait to move in.
Jaimie · 2 August 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotUpdate on our no show
Update on our no show from Window contractors who didn't show up, I rang them asking why to be told that Joanne Jones informed them that all work was now complete????? Absolute incompetence and I will keep on putting reviews on untill everything is sorted to our satisfaction.
Steven · 22 January 2024
Agent replied · 13 June 2024
Hi Steven and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Please contact yorkshirecustomerservices@harronhomes.co.uk and they will look into any outstanding issues. Regards, Harron Homes.
★★★★★ 5/5
TrustpilotJeanett at the Rossington site in…
Jeanett at the Rossington site in Doncaster deserves a five star review. Her knowledge and expertise is fantastic, came away with all our questions answered clearly & with genuine care.xxx Thankyou so much.xx
Lotty · 20 October 2024
Agent replied · 22 October 2024
Hi Lotty and thank you for taking the time to leave a review. It’s great to hear about your experience at De Maulay Manor. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotOaklands heath
Oaklands heathExtremely friendly and professional service, Jackie has been really helpful throughout the process. Any queries have been dealt with promptly.
Saba · 24 February 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotRoyal wells Park
Royal wells ParkI’ve recently moved into plot 91 and after reading a forum about this site I was most concerned that I would be waiting months for any snagging or queries that I had. I have to say that Matt the recent new Foreman couldn’t be any more helpful and accommodating, he’s gone out of his way to make sure my move went smoothly and I was happy with everything, it’s just a pity he wasn’t here longer.
Julie · 29 January 2020
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotThank you Harron homes for building me…
Thank you Harron homes for building me a beautiful home great experience for start to finish sales have been fantastic and so helpful and the site team are just as brilliant and always there to help if any problems should arise.Shipley lakeside is fantastic family location to live and a must place to check out if think of buying a new quality home .
Michael · 10 September 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience at our development, Shipley Lakeside. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotVictoria Heights
Jacquie and Gary at Victoria Heights have taken a lot of the stress out of moving home, and gone above and beyond in ensuring our requirements and expectations are met.
Ken · 21 November 2024
Agent replied · 24 December 2024
Hi Ken and thank you for taking the time to leave a review. It’s great to hear about your experience at Victoria Heights. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotLaughton Gate
We just wanted to share our great experience so far that we have had from the sales team at Laughton Gate, Joanne and Julie have been amazing by helping us reserve our dream home. We couldn’t be happier, and can’t wait to move in to our new home. The ladies are a credit to Harron Homes. Thank you!
Owen · 8 April 2023
Agent replied · 13 June 2024
Hi Owen and thank you for taking the time to leave a review. It’s great to hear about your experience at Laughton Gate. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotWe have just bought a house at fixby…
We have just bought a house at fixby and Jane has been absolutely amazing and extremely helpful with everything. Thank you so much.
Aman · 3 September 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotGreat community support with playgroup’s Easter Egg Hunt
The team at The Hawthornes supported the local playgroup’s annual Easter Egg hunt. They put together Easter activity packs and Easter Eggs which went down a treat with the children. Caroline and Jeanette organised this and made sure that everything was in place for the day. Here’s to working together as a team again in the future! #communitysupport
Carlton · 2 April 2023
Agent replied · 13 June 2024
Hi and thank you for taking the time to leave a review. It’s great to hear about your experience with Harron Homes! Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotThey say they sort out most snagging…
They say they sort out most snagging issues within 28 days. We moved in nearly 3 years ago and still have over 25% of defects outstanding.Beware! Once they have your money, they do not want to know you.
Alan · 8 July 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
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